Transformação Cultural

Why organisations work with John Amaechi The giants framework – introduced in The Promises of Giants (New York Times and Sunday Times bestseller, 2021 Porchlight Business Book Award winner) – gives senior leaders a precise accountability tool: every person with influence shapes culture through their most ordinary behaviour, whether they intend to or not. He has held non-executive director appointments at FTSE 250 company Greencore Group plc and served a decade as board director at Manchester University NHS Foundation Trust – giving him verified access to the governance conversations his clients face, not just advisory proximity to them. As Professor of Leadership at the University of Exeter Business School and a Chartered Psychologist, he can name the specific behavioural mechanisms – not just the desired outcomes – that distinguish leaders who consistently build high-performing teams from those who inadvertently undermine them. His reframing of unconscious bias as “entrenched assumption” – from The Promises of Giants – shifts the inclusion conversation from psychological absolution to direct leadership accountability, making it actionable for boards and executive committees that have grown fatigued by compliance-oriented framing. Inducted into HR Magazine’s Hall of Fame in 2022, after multiple appearances on its Most Influential Thinkers list, he is recognised across HR, governance, and psychology communities – not within a single professional silo. Biography highlights Founder, APS Intelligence Ltd (est. 2008), working with executive teams and boards across FTSE 100 companies in financial services, technology, legal, and engineering sectors Professor of Leadership (HC), University of Exeter Business School; Research Fellow, University of East London; Chartered Psychologist (British Psychological Society), Chartered Scientist, Chartered Fellow of the CIPD Author of The Promises of Giants (New York Times and Sunday Times bestseller; 2021 Porchlight Business Book Award, Leadership and Strategy category) and It’s Not Magic: The Ordinary Skills of Exceptional Leaders Former non-executive director, Greencore Group plc (FTSE 250); former 10-year board director and HR Scrutiny Committee Chair, Manchester University NHS Foundation Trust HR Magazine Hall of Fame inductee 2022; Sport Industry Integrity and Impact Award 2023; OBE 2011 First Briton to have a career in the NBA; appointed European Ambassador to the NBA Biography Culture gaps in senior teams are almost always a behaviour problem. APS Intelligence, the consultancy John Amaechi OBE founded in 2008, was built on that premise, and his advisory engagements, governance roles, and published research have only strengthened the case. Amaechi has held non-executive director appointments at FTSE 250 company Greencore Group plc and served a decade as board director at Manchester University NHS Foundation Trust. This places him inside the governance conversations most consultants observe from outside. He holds academic roles as Professor of Leadership at the University of Exeter Business School and Research Fellow at the University of East London, where his research focuses on the mechanisms of inclusive leadership, team performance, and organisational design. His professional credentials sit across three chartered bodies: Chartered Psychologist of the British Psychological Society, Chartered Scientist, and Chartered Fellow of the CIPD. The Promises of Giants (2021) introduced the giants framework, the argument that every leader shapes culture through their most ordinary behaviour, intentionally or not. The book became a New York Times and Sunday Times bestseller and won the Porchlight Business Book Award in Leadership and Strategy. His follow-up, It’s Not Magic: The Ordinary Skills of Exceptional Leaders, translates the framework into specific, repeatable actions that distinguish leaders who build high-performing environments from those who inadvertently undermine them. Amaechi was inducted into HR Magazine’s Hall of Fame in 2022, after multiple appearances on its Most Influential Thinkers list, and is a LinkedIn Top Voice and LinkedIn Influencer with sustained reach across professional audiences. Before his consultancy career, he was the first Briton to have a career in the NBA. That background informs his understanding of how culture either releases or suppresses individual potential, and what it costs organisations when it does the latter. Key speaking topics Leadership behaviour and culture Inclusive leadership High-performance team dynamics Executive accountability and governance Leadership through permanent disruption AI integration and the human organisation Ideal for Executive teams and C-suite leaders where a gap exists between declared culture and how people actually experience leadership Board members and non-executive directors engaged with governance, leadership accountability, and inclusive decision-making CHROs, CPOs, and people leaders designing culture and inclusion strategies that connect directly to performance outcomes Senior leadership cohorts in organisations navigating culture transformation, post-merger integration, or leadership succession Audience outcomes A specific vocabulary for naming the leadership behaviours – not strategy documents or values statements – that create or undermine the culture an organisation is trying to build Clarity on why inclusion programmes stall at leadership level, and what it takes behaviourally to move them forward A personal accountability framework – the giants principle from The Promises of Giants – that senior leaders can apply immediately to audit and adjust their own daily behaviour Greater understanding of how identity and belonging affect individual contribution, team cohesion, and organisational performance Practical, evidence-based tools from organisational psychology for building psychologically safe environments where high performance is sustainable

Why organisations work with John Mattone His Intelligent Leadership framework draws a structural distinction between the “Inner Core” of character, values and emotional maturity and the “Outer Core” of skills and competencies. Most leadership development programmes work only on the outer layer. Mattone’s argument is that this is why they underdeliver. The Mattone Leadership Enneagram Inventory, in use since 1996 and administered to more than 10,000 leaders worldwide, quantifies the internal drivers of leadership behaviour. It gives organisations a measurable starting point for executive development rather than a qualitative one. John Mattone Global is recognised among the world’s top ten executive coaching and leadership development firms by Worldwide Research Reports, STATS N DATA, and Infinity Business Insights. Its ICF-accredited Intelligent Leadership certification has produced more than 800 certified coaches across 55+ countries, so the methodology can be deployed at scale rather than through a single practitioner. Named #1 Executive Coach in the World by Global Gurus six times between 2019 and 2026, and inducted into the Corps d’Elite (Hall of Fame) in 2025 for lifetime achievement. Both are credentialled external rankings, not self-conferred titles, which gives procurement teams an independently verified benchmark when selecting executive development partners. His critique of the leadership development industry is pointed and specific: he argues that the sector systematically overinvests in outer competencies and underinvests in the inner character work that determines how leaders actually behave when stakes are high. That position gives boards and CHROs a framework for re-evaluating their existing development spend. Biography highlights Creator of the Intelligent Leadership framework and the Mattone Leadership Enneagram Inventory; the MLEI has been administered to more than 10,000 leaders globally since 1996 Named #1 Executive Coach in the World by Global Gurus six times between 2019 and 2026; inducted into the Corps d’Elite (Hall of Fame) in 2025 for lifetime achievement Author of 11 books, five of them bestsellers: Talent Leadership (AMACOM, 2012), Intelligent Leadership (AMACOM, 2013), Cultural Transformations (Wiley, 2016), The Intelligent Leader (Wiley, 2020), The Executive Coach’s Handbook (2022). Marshall Goldsmith wrote the forewords for Intelligent Leadership and The Intelligent Leader. The Intelligent Leader was named a Forbes #1 Holiday Book and a Soundview Best Book of 2020. Most recent contribution: Pinnacle of Influence (Global Gurus, 2024), a multi-author anthology with Marshall Goldsmith and other Global Gurus-ranked leaders Founder of John Mattone Global; the firm is recognised by Worldwide Research Reports, STATS N DATA, and Infinity Insights Research among the world’s top ten executive coaching and leadership development firms. Its ICF-accredited Intelligent Leadership certification programme has produced more than 800 coaches across 55+ countries Industrial/organisational psychologist by training (MS, University of Central Florida); coaching engagements with C-suite leaders across global organisations, including the publicly documented coaching of Steve Jobs Featured in Forbes, Chief Executive, HR Magazine, and Training magazine; the John Mattone Global leadership blog has been ranked #1 in its category by Feedspot from 2017 through 2025 Biography Leadership development has a measurement problem. Organisations can assess whether a leader has the right skills; they struggle to assess whether that leader has the inner constitution to deploy those skills when conditions deteriorate. John Mattone’s work is built around that gap. His Intelligent Leadership framework distinguishes the Inner Core, a leader’s character, values, emotional maturity and self-awareness, from the Outer Core of visible competencies and behaviours. His argument, made across 11 books and four decades of executive coaching practice, is that outer performance is only as reliable as the inner foundation beneath it. Competency training without inner-core development produces leaders who look good in stable conditions and struggle in everything else. The Mattone Leadership Enneagram Inventory, in use since 1996 and administered to more than 10,000 leaders globally, translates that argument into a quantified diagnostic; organisations get a baseline measure of leadership character, not just leadership style. The published work is more methodology than motivation. Intelligent Leadership (AMACOM, 2013) and The Intelligent Leader (Wiley, 2020), both with forewords by Marshall Goldsmith, set out the structural argument and the implementation path. Cultural Transformations (Wiley, 2016) extends it into how senior leadership character shapes organisational culture. Global Gurus has named Mattone the #1 Executive Coach in the World six times between 2019 and 2026, and inducted him into the Corps d’Elite in 2025 for lifetime achievement. Mattone is the founder of John Mattone Global, recognised by Worldwide Research Reports, STATS N DATA, and Infinity Insights Research as a top-ten executive coaching and leadership development firm. Its ICF-accredited Intelligent Leadership certification programme has produced more than 800 coaches across 55+ countries, so the IL methodology can be deployed at organisational scale rather than through a single practitioner. An industrial/organisational psychologist by training (University of Central Florida), Mattone has consulted with more than 250 organisations and directly coached over 200 senior executives, including the late Steve Jobs and former PepsiCo CEO Roger Enrico. For CHROs and boards reviewing leadership development strategy, Mattone offers a diagnosis of why current programmes underperform, a named alternative framework, the diagnostic instrumentation to apply it, and the certified coaching infrastructure to implement it at the individual executive level. Key speaking topics Intelligent Leadership and the Inner Core / Outer Core model Executive character and leadership sustainability Leadership development programme design Executive coaching methodology and practice Culture transformation and leadership alignment CEO and C-suite succession readiness The Mattone Leadership Enneagram Inventory (MLEI) and leadership diagnostics Internal coaching capability and certified networks Ideal for CHROs and chief people officers reviewing or redesigning executive development programmes Boards and nomination committees focused on CEO succession and senior leadership pipeline Transformation leads overseeing culture change initiatives where leadership behaviour is a critical variable Executive development teams in large organisations seeking a diagnostic-led rather than programme-led approach to leadership capability Audience outcomes A working understanding of the Inner Core / Outer Core distinction and why it reframes how organisations should design senior leadership development Familiarity with the MLEI as a diagnostic instrument and how it creates a measurable starting point for executive coaching engagements A framework for identifying which leaders in a pipeline carry the inner character foundations to perform under high-pressure conditions – and which do not Practical criteria for evaluating whether existing leadership development spend is addressing the right layer of leadership A replicable methodology, drawn from Mattone’s published books, that leadership teams can apply without ongoing dependency on external consultants

Why organisations work with John Peters A first-hand account of decision-making, fear and recovery under conditions most executives will never experience, used as a working reference for leadership behaviour rather than as a war story. Twenty years of post-RAF consultancy through Monkey Business and UPH Ltd, with engagements at board and senior-team level on leadership, strategy and cultural change. Authority on human factors and safety culture, built on MoD programme leadership that won the Flight International Aerospace Industry Award for Training and Safety. Academic standing that supports the commercial work: former Chair of the Association of MBAs, Visiting Professor at Kingston Business School, Honorary Doctorate of Education from the University of Bedfordshire. Co-author of Tornado Down, a Sunday Times No. 1 bestseller, and Team Tornado, with a BAFTA-nominated documentary in the same body of work. Biography highlights Former Royal Air Force Squadron Leader and Tornado GR1 pilot, shot down on the opening day of the 1991 Gulf War and held as a prisoner of war for seven weeks. Co-author of Tornado Down (Sunday Times No. 1 bestseller) and Team Tornado, with John Nichol. Subject of Cutting Edge: Tornado Down, BAFTA-nominated and Independent Documentary of the Year. Founder and owner of Monkey Business, a leadership and strategy consultancy working with senior teams since 2009; founder of UPH Ltd in 2000. Former Chair of the Association of MBAs; Visiting Professor at Kingston Business School; Associate Professor at the Russian Presidential Academy of National Economy and Public Administration in Moscow. Honorary Doctorate of Education, University of Bedfordshire (2022). Biography A Tornado GR1 was shot down over Iraq on the opening day of Operation Desert Storm in January 1991. The two crew members, John Peters and his navigator John Nichol, were captured, interrogated and held for seven weeks. The bruised image of Peters on Iraqi state television became one of the defining pictures of the war. That experience is the entry point, not the conclusion. Peters returned to RAF service, then led Ministry of Defence work on aviation safety and human error, including a Human Factors Cultural Change Programme recognised by the Flight International Aerospace Industry Award for Training and Safety. The interest is consistent: how groups of capable people make sound decisions when stakes rise and information thins. Since leaving the RAF in 2000, Peters has worked with senior business teams on the same question, first through UPH Ltd and from 2009 through his consultancy Monkey Business. The frame is practical. Leadership behaviour, team trust and clarity of intent are treated as performance variables, observed and adjusted, not virtues to be admired. The academic work runs alongside the commercial. Peters chaired the Association of MBAs, holds a Visiting Professorship at Kingston Business School and an Associate Professorship at the Russian Presidential Academy of National Economy and Public Administration in Moscow, and received an Honorary Doctorate of Education from the University of Bedfordshire in 2022. Tornado Down, written with Nichol, remains a Sunday Times No. 1 bestseller and the basis of a BAFTA-nominated documentary. Key speaking topics Leadership under sustained pressure Resilience and recovery after acute setbacks High-performing teams in high-stakes environments Decision-making with incomplete information Human factors and safety culture Cultural change in complex organisations Accountability and personal responsibility Ideal for Boards and executive committees taking on a major change, integration or operational risk CEOs and senior leadership teams stress-testing how they make decisions under load Heads of safety, operations and risk in regulated or safety-critical industries Leadership development and executive education programmes building resilience capability Audience outcomes A working language for what leadership actually looks like when conditions deteriorate A clearer view of how teams hold or lose their composure when judgement is under strain Specific reference points for handling fear, ambiguity and reputational exposure inside a senior team A first-hand case in human factors and safety culture that is hard to obtain from any other source Renewed conviction about the cost of avoiding hard conversations before they become forced

Why organisations work with John Weeks He treats culture as a leadership problem, not an HR programme. The work focuses on what executives say and do in the room, not on values posters or engagement scores. His ethnographic training gives him a method most leadership speakers do not have. He reads organisations the way an anthropologist reads a community, then translates what he sees into specific behavioural choices senior leaders can make. He co-directs IMD’s High Performance Leadership programme, the institution’s flagship six-day senior leadership course, which means his material is tested every year against the questions actual CEOs and senior executives bring to Lausanne. His book Unpopular Culture, a study of why a British bank could not change despite years of trying, gives him a sharp argument about why most culture-change efforts fail and what a serious one looks like. He is fluent in the executive’s other reality, the board. Service on the LEO Pharma board means he speaks from inside the governance and accountability structures his audiences operate within. Biography highlights Professor of Leadership and Organizational Behavior at IMD Business School since 2007. Co-director of IMD’s High Performance Leadership programme, the school’s flagship senior leadership course. Author of Unpopular Culture: The Ritual of Complaint in a British Bank, University of Chicago Press, reviewed in the Financial Times, The Economist, The Guardian, BBC Radio 4, and the American Journal of Sociology. Contributor to Harvard Business Review, with articles including “Designing the Hybrid Office” and “Who Moved My Cubes?”, and to the Academy of Management Review and Organization Studies. Eleven years on the faculty of INSEAD before IMD, with three nominations for “Best Teacher”. Former member of the Board of Directors of LEO Pharma. PhD in Management, MIT Sloan; MPhil in Management, Oxford; BA in Computer Science, UC Berkeley. Biography Culture, on the working definition Weeks uses with senior leaders, is what people say and do when they think their bosses are not looking. That sentence does most of the work. It moves the conversation away from values statements and engagement scores and onto the behaviours senior executives actually model, often without noticing. His route into the question is unusual. A computer science degree from Berkeley, an MPhil at Oxford, a PhD at MIT Sloan, and then training as an organizational ethnographer, the discipline of watching what people in a workplace really do rather than what they say they do. That method is the spine of Unpopular Culture, his University of Chicago Press book about a British bank where everyone complained about the culture, no one liked the way things were done, and yet nothing fundamentally changed. The Financial Times, The Economist, BBC Radio 4, and the American Journal of Sociology all engaged with it; the argument has shaped how he reads every organisation since. At IMD, where he has been Professor of Leadership and Organizational Behavior since 2007, he co-directs the High Performance Leadership programme, the school’s flagship six-day course for senior leaders. Eleven years at INSEAD preceded that, including three nominations for the institution’s Best Teacher award. His Harvard Business Review work on hybrid offices and on the design of physical workspace sits alongside more academic publications in the Academy of Management Review and Organization Studies. Service on the LEO Pharma board gives him the other half of the executive’s view, the side that sees governance, accountability, and the consequences of culture rather than only its rhetoric. The result is a speaker who can sit with a CEO at the level of behaviour and at the level of the board agenda, and connect the two. Key speaking topics Organisational culture and leadership behaviour Self-management for senior leaders Culture change in established organisations High performance leadership Hybrid work and the design of organisational space Ethnographic reading of organisations Ideal for CEOs, executive committees, and senior leadership teams setting or resetting culture CHROs and chief people officers running senior leadership development Boards examining culture, governance, and the gap between stated and lived values Leadership academies and flagship internal programmes for high-potential executives Audience outcomes A direct, working definition of culture that leaders can use the next morning A clear view of how their own daily behaviour creates or undermines the culture they say they want A frame for diagnosing why previous culture-change efforts have stalled A sharper sense of what self-management looks like for people running organisations Specific behavioural choices, drawn from research and from senior executive practice, that move culture more reliably than declarative interventions

Why organisations work with June Sarpong She has run inclusion at scale inside one of the world’s largest media organisations. As the BBC’s first Director of Creative Diversity, she sat on the Executive Committee and oversaw a £100m commissioning commitment, which gives boards a credible peer voice rather than an outside consultant. Her three HarperCollins books (Diversify, The Power of Women, The Power of Privilege) build an economic argument for inclusion, drawing on Nuffield College, Oxford research that put the cost of UK discrimination at £127bn a year. Buyers get a speaker who can frame the case in commercial terms. Through Diversify International, she has worked with Burberry, Barclays, Nike, Google, Unilever, EY and the NHS, so the room can ask practical questions about what works in regulated, consumer-facing and public-sector contexts. She moves naturally between keynote and host or moderator, which makes her usable across formats: a leadership offsite opener, an internal town hall, an awards stage, or a chaired board conversation on diversity. Biography highlights First Director of Creative Diversity at the BBC and first Black woman on the BBC Executive Committee. Oversaw a £100m commitment to diverse and inclusive content commissioning at the BBC. Author of three HarperCollins titles on inclusion: Diversify, The Power of Women, The Power of Privilege. Founder of Diversify International, with corporate clients including Burberry, Barclays, Google, Nike, Unilever, EY, Facebook and the NHS. MBE (2007) and OBE (2020) for services to broadcasting and to broadcasting respectively. Non-Executive Trustee of Tate, appointed by the Prime Minister. Biography Inclusion is now a board-level question because the audiences, workforces and customer bases of most large organisations have changed faster than the people running them. June Sarpong’s work sits exactly in that gap. She argues, in commercial language, that closing it is an operating decision, not a values statement. She made that case from inside one of the world’s most scrutinised institutions. As the BBC’s first Director of Creative Diversity, she sat on the Executive Committee and oversaw a £100m commissioning commitment to diverse and inclusive content. It was the first time a UK public broadcaster of that scale tied inclusion to a budget line and reported against it. The argument is also published. Her three HarperCollins books, Diversify, The Power of Women and The Power of Privilege, draw on Nuffield College, Oxford research that put the annual cost of discrimination in the UK at £127bn. The books are used as a frame in her keynote work, which is how she became useful to companies trying to move beyond statements: Burberry, Barclays, Google, Nike, Unilever, EY and the NHS have all engaged Diversify International, the consultancy she founded after leaving the BBC. Her career began in broadcasting, and that range still matters commercially. She presented Channel 4’s T4 for nine years, interviewed Tony Blair for the strand, and is a regular panel and broadcast voice. The same craft that lets her host a leadership offsite or chair a board conversation also lets her bring difficult inclusion content into a room without it landing as a lecture. She is a Trustee of Tate, appointed by the Prime Minister, and holds an OBE for services to broadcasting. Key speaking topics Inclusion as an operating commitment Diverse audiences and consumer reach Workforce composition and talent The economic case for inclusion Allyship and privilege Women in leadership Culture change inside large organisations Ideal for CHROs, Chief People Officers and DEI leads under pressure to show measurable inclusion outcomes Boards and executive committees revisiting inclusion strategy after the post-2020 reset Marketing and brand leaders rethinking how products and content connect with diverse audiences Leadership offsites, internal town halls and conferences that need a credible host as well as a speaker Audience outcomes A clearer picture of what inclusion looks like as a budget and operating decision, drawn from a real public-sector example The commercial argument for inclusion in language a CFO or board chair will accept A practical reading of what worked and what failed across consumer, financial and public-sector deployments A sharper view of the difference between inclusion programmes and inclusion communications

Why organisations work with Karen Blackett She ran WPP in the UK during the COVID turnaround, responsible for around US$2 billion of revenue and 13,000 people, which gives her authority on what cultural change at FTSE scale actually requires. During her five years as CEO of MediaCom UK, ethnic diversity moved from 11% to 19% and women in senior management reached 44%, the kind of attributable shift most leadership talks cannot reference. As the UK government’s Race Equality Business Champion under the Race at Work Charter, she has worked across sectors on the specific mechanics of progression, not the rhetoric of inclusion. Her current Diageo board seat and her co-founder role at the Black Equity Organisation give her a live view of how the same questions land in a FTSE 10 boardroom and in national civil society. Biography highlights Former UK President, WPP, with responsibility for around US$2 billion of revenue and 13,000 people. Former CEO of MediaCom UK and CEO of GroupM UK; MediaCom named Campaign Agency of the Year in 2013 and 2014 under her leadership. Non-Executive Director, Diageo plc, since June 2022; member of the Nomination and Remuneration Committees. Non-Executive Director, Cabinet Office Board; previously UK Race Equality Business Champion under the Race at Work Charter. Co-founder, Black Equity Organisation (2021), alongside David Lammy, David Olusoga, Kwame Kwei-Armah, Ric Lewis and Dame Vivian Hunt. Chancellor of the University of Portsmouth, the first alumna to hold the position. Awarded CBE (2025) for services to Advertising and the Creative Industries; OBE (2014); first businesswoman to top the Powerlist. Biography Running a marketing services group of 13,000 people through a pandemic exposes whether a leader’s cultural language is operational or decorative. WPP UK was Karen Blackett’s brief for four years, with around US$2 billion of revenue under her remit and a workforce that needed to be both held together and pushed forward. She came to the role after running MediaCom UK as CEO, where the agency was named Campaign Agency of the Year in 2013 and 2014. The MediaCom record is the one she is most often asked about. Across her five years as CEO, ethnic diversity in the business moved from 11% to 19% and women in senior management reached 44%. Those numbers are unusual because they exist at all. Most senior leaders speaking on culture cannot point to a specific business they changed by a specific amount. That track record is why government and boards now use her. She was appointed UK Race Equality Business Champion in 2018 by Prime Minister Theresa May, working through the Race at Work Charter with Business in the Community. She sits on the Cabinet Office Board as a Non-Executive Director, and on the Diageo board as a Non-Executive Director, where she is a member of the Nomination and Remuneration Committees. In 2021 she co-founded the Black Equity Organisation with David Lammy, David Olusoga, Kwame Kwei-Armah, Ric Lewis and Dame Vivian Hunt, an independent national civil rights body for Black Britons. She was awarded an OBE in 2014 and a CBE in the 2025 King’s New Year Honours. She was the first businesswoman to top the Powerlist of Britain’s 100 most influential Black people, in 2015. Key speaking topics Leadership at scale through periods of disruption Culture as an operating system, not a statement Inclusion as a measurable business outcome Board-level race equity and the Race at Work agenda Future of work in marketing and creative industries Brand, growth and consumer change Ideal for CEO and board audiences considering how to make culture or inclusion commitments measurable CHROs, CPOs and group HR directors responsible for senior progression data Marketing and communications leadership teams in FTSE-scale businesses Networks and councils focused on Black leadership progression in UK corporates Audience outcomes A board-level frame for treating culture as part of operating performance rather than a separate workstream. A specific worked example of how senior leadership composition changes when progression mechanics are redesigned. A clearer view of where Race at Work Charter commitments most often fail and what holds them in place. Sharper language for talking about inclusion in a contested external environment without retreating to compliance speak.

Why organisations work with Kate Richardson-Walsh She captained an international team for 13 years through a deliberate, multi-cycle rebuild that moved from missing the podium to Olympic gold. That arc is what most senior leaders are actually trying to manage. She co-authored Winning Together with Helen Richardson-Walsh, a published account of the specific behavioural and cultural decisions that produced the Rio 2016 result. Buyers get a methodology, not a highlight reel. She brings a working coach’s perspective from elite environments at HC Bloemendaal, Hampstead and Westminster, and Field Hockey Canada, so the material lands as practice rather than retrospect. Her work on inclusive leadership is grounded in lived experience as one half of the first same-sex married couple to win Olympic gold, and is delivered without ideology. Biography highlights Captain of England and Great Britain women’s hockey for 13 years, with 375 international caps and 49 international goals. Olympic gold medallist at Rio 2016, leading an undefeated Team GB to victory over the Netherlands in the final, and Olympic bronze medallist at London 2012. Co-author of Winning Together: An Olympic-Winning Approach to Building Better Teams, published by Hachette. Awarded MBE in 2015 and promoted to OBE in 2017 New Year Honours for services to hockey. Hockey analyst and commentator for BBC Sport, BBC Radio 5 Live, and BT Sport, including the 2018 Commonwealth Games, the 2018 World Cup, and the Paris 2024 Olympics. Coaching career spanning HC Bloemendaal in the Netherlands, Head Coach at Hampstead and Westminster, Assistant Coach with Field Hockey Canada, and currently Specialist Coach with the China women’s national hockey team. Biography The 2016 Rio gold was the visible moment, but the work that produced it ran for more than a decade. Great Britain’s women’s hockey team had finished outside the medals for years before Kate Richardson-Walsh and a group of coaches and players committed to a different kind of operating model. That work, not the final, is what senior leaders actually find useful. Richardson-Walsh captained England and Great Britain for 13 years and finished her career as the most-capped female player in either programme, with 375 international appearances. Across that span she played four Olympic Games, took bronze at London 2012 (most of it with a broken jaw) and gold at Rio 2016, when Team GB went undefeated and beat the Netherlands in the final. Winning Together, written with her wife and Olympic teammate Helen Richardson-Walsh and published by Hachette, sets out the specific cultural decisions behind that result: how the team handled honest feedback, how it absorbed selection pain, how it stayed coherent through long stretches of pressure. It is a working manual, which is why corporate audiences engage with it. Since retiring she has coached at HC Bloemendaal in the Netherlands, led Hampstead and Westminster women’s first XI, and joined Field Hockey Canada as Assistant Coach in 2023. She is currently a specialist coach with the China women’s national hockey team. She is also a regular hockey analyst for BBC Sport, BBC Radio 5 Live, and BT Sport, and was part of the BBC commentary team at the Paris 2024 Olympics. Key speaking topics Team culture and accountability Trust and psychological safety in teams Leadership under sustained pressure Performance through uncertainty High-performance environments Inclusive leadership, belonging, and LGBT+ inclusion Resilience and mental wellbeing Sustaining excellence across long cycles Ideal for CEOs, executive teams, and board offsites focused on culture change and long-cycle performance CHROs and people leaders building inclusive leadership practice with evidence rather than slogans Transformation and integration leads working through multi-year programmes where early results are absent Senior leadership teams in regulated, high-pressure environments where standards must hold under scrutiny Audience outcomes A clear picture of how an underperforming team rebuilt itself into an Olympic-winning culture, with the specific decisions named. Practical reference points for handling honest feedback, selection conversations, and accountability without breaking trust. A more concrete vocabulary for what inclusive leadership looks like in a high-performance setting. Renewed confidence that long programmes without visible results can still be on the right track if the cultural work is real.

Why organisations work with Kevin Gaskell He has led verifiable turnarounds at three named global brands – Porsche GB from near-bankruptcy to the UK’s most profitable car company, BMW GB to four years of record growth and 500% profitability improvement, and Lamborghini GB – which means his frameworks are grounded in a documented, repeated track record, not a single case. His book Catching Giants (Business Book Awards 2023 finalist) makes a specific, testable argument: that resource-constrained teams with clarity of goal and high belief can consistently outperform better-resourced opponents. Organisations working through transformation can put that directly to use. His portfolio of 15+ businesses across technology, data, and manufacturing – including taking Fairline Boats from ten years of losses to profit within 14 months – shows the same turnaround approach applied across sectors, which makes it credible to audiences outside automotive. The world-record Atlantic and Pacific rowing expeditions are not decorative biography. They are tested case material on exactly the leadership dynamics he teaches: small teams, constrained resources, extreme conditions, and the challenge of sustaining belief and performance when the goal feels unreachable. He has delivered keynotes and masterclasses in over 50 countries for clients including Google, Oracle, JP Morgan, P&G, and Airbus – a range that tests his frameworks against diverse industries, organisation sizes, and cultures. Biography highlights MD of Porsche GB: took the business from near-bankruptcy and bottom of UK customer satisfaction rankings to most profitable car company in the UK within five years MD of BMW GB: four years of record growth, 70% sales increase, 500% improvement in profitability MD of Lamborghini GB; CEO of Fairline Boats, leading the business from ten years of losses to profit within 14 months Founder, chairman, and investor across 15+ businesses in technology, data, manufacturing, and professional services; portfolio has created over £3 billion in shareholder value Author of Catching Giants (Right Book Press, 2022), shortlisted for the Business Book Awards 2023 Guinness World Record holder as part of the Ocean 5 team, fastest five-person Atlantic row (2020); world record Pacific row (2025); expeditions to both the North and South Poles Keynote and masterclass clients include Google, Oracle, JP Morgan, P&G, Airbus, and Accenture; delivered in over 50 countries Recognised as one of the UK’s Top 40 Managers under 40 Biography Turning round a failing business is one of the most demanding tests of leadership because it requires people to change their behaviour before there is any evidence the change will work. Kevin Gaskell has done that three times – at Porsche GB, BMW GB, and Lamborghini GB – and the mechanism in each case was the same: rebuilding team belief in a new direction ahead of any visible result. Appointed MD of Porsche GB at 32, he inherited a company close to bankruptcy and ranked at the bottom of UK customer satisfaction tables. Within five years it was the most profitable car company in the UK. At BMW GB, he led four years of record growth, including a 500% improvement in profitability. At Lamborghini GB, the same approach – refocusing the team on a clear goal, rebuilding culture from the inside – produced comparable results. Across these three brands, the pattern was never primarily about strategy. It was about belief. That same discipline has been applied outside automotive. At Fairline Boats, a business carrying ten years of losses was returned to profit within 14 months. Across a wider portfolio of technology, data, and manufacturing businesses, his teams have created more than £3 billion in shareholder value. His book Catching Giants, shortlisted for the Business Book Awards in 2023, formalises the core argument: that teams with limited resources and a clear goal, led well, can outperform better-equipped competition consistently. The expedition record – both poles, world-record Atlantic and Pacific rows – provides a parallel body of case material on the same dynamics. Small teams, constrained resources, extreme conditions, and the central leadership question: how do you sustain the belief and cohesion needed to reach an objective that looks, for most of the journey, unreachable. Key speaking topics Business turnaround and performance recovery High-performance team leadership Organisational culture as a performance lever Leading through disruption and uncertainty Brand building and repositioning Resilience and performance under pressure Entrepreneurship and business building Ideal for CEOs, MDs, and executive teams in businesses facing stalled performance, competitive disruption, or active turnaround Senior leadership teams initiating or sustaining large-scale transformation programmes Board-level and C-suite audiences exploring the human and cultural dynamics of sustained organisational performance Commercial and operations leaders responsible for driving step-change performance in established organisations Audience outcomes A specific framework for diagnosing why performance has stalled and what leadership change is needed to address it Practical tools for building team belief and shared purpose around an ambitious goal Case-based understanding of how cultural change typically precedes financial performance recovery in turnaround situations A working model for connecting leadership behaviour to commercial outcomes, drawn from multiple named business examples Perspective on sustaining high performance and decision quality under conditions of extreme pressure and limited resource

Why organisations work with Lior Arussy He has the documented Mercedes-Benz USA case: a dealer network that moved from ninth to first in customer satisfaction, with 25,000 employees engaged through 80 full-day programmes. His method treats customer experience as an execution problem, not a brand or service problem. The deliverable is behavioural change at the frontline, tied to revenue and retention. He brings a published intellectual track. Seven books, including Next Is Now (Simon & Schuster) on building organisations for continuous change, and 300+ articles, with regular contributions to Harvard Business Review and Chief Executive. He has run more than 200 corporate transformations through Strativity, with clients including Mercedes-Benz, Royal Caribbean, Thomson Reuters, HSBC, SAP, FedEx, and Johnson & Johnson. The reference base is unusually deep for a CX speaker. His Generative AI keynote work addresses what the technology does to customer expectations and to the operating model of customer-facing teams. It is positioned as a strategic conversation, not a tooling demo. Biography highlights Founder and CEO of Strativity Group, a global customer experience and strategy execution consultancy operating across multiple countries. Author of seven books, including Next Is Now (Simon & Schuster, 2018), Passionate and Profitable (Wiley, 2005), and Customer Experience Strategy. 300+ published articles, with regular contributions to Harvard Business Review and Chief Executive media. Led the Mercedes-Benz USA customer experience transformation, taking the dealer network from ninth to first in customer satisfaction. Named to the Global Gurus customer service and customer experience rankings; recipient of the CRM Magazine “Influential Leaders” award. MBA, Weatherhead School of Management, Case Western Reserve University. Previously held executive positions at Hewlett-Packard. Biography Most customer experience programmes do not fail at the strategy stage. They fail when an engaged steering committee meets a frontline that has been trained to comply with policy rather than own a customer outcome. Arussy has spent two decades closing that gap inside large organisations. He founded Strativity Group in 2003 and has since led more than 200 corporate transformations across customer experience, employee engagement, and strategy execution. The Mercedes-Benz USA work is the cleanest illustration: a dealer network that moved from ninth to first in customer satisfaction after 25,000 employees were engaged through 80 full-day programmes. A European logistics client he advised moved from 3% to 44% annual organic growth in two years. The work is consistently anchored in measurable commercial change, not in survey scores or brand language. The published track behind the consulting is substantial. He has written seven books, including Next Is Now (Simon & Schuster, 2018) on building organisations that thrive under continuous change, and Passionate and Profitable (Wiley, 2005) on why customer strategies typically fail. He has published more than 300 articles, including in Harvard Business Review, and contributes regularly to Chief Executive media. His current keynote work extends into the implications of generative AI for customer expectations and the operating model of customer-facing teams. For a senior buyer, the value is access to a CX practitioner who has done the work at scale and writes about it with the directness of someone who has watched it succeed and fail in real organisations. The references run from Mercedes-Benz and Royal Caribbean to HSBC, SAP, and Johnson & Johnson. Key speaking topics Customer experience as commercial growth strategy Strategy execution and behavioural change at the frontline Customer-centric culture and employee engagement The generative AI-empowered customer Leading continuous change and organisational reinvention Personal agency and ownership in transformation Ideal for Chief Customer Officers, CXOs, and Chief Marketing Officers leading enterprise-wide CX programmes. CEOs and COOs evaluating the gap between customer strategy and operating reality. Transformation and change leaders responsible for embedding new behaviours across large, distributed workforces. Boards and leadership teams in retail, financial services, automotive, hospitality, logistics, and B2B technology. Audience outcomes A practitioner’s account of what separates CX programmes that move revenue from those that move only dashboards. A clearer picture of how generative AI is reshaping customer expectations and the work of customer-facing teams. The five steps from Next Is Now applied to the audience’s own change environment. Named case material from Mercedes-Benz, Royal Caribbean, and other Fortune 500 transformations. A direct challenge to the policy-and-consistency model of customer service, with the alternative framed in operational terms.

Why organisations work with Lorraine Hariton Six years leading Catalyst, the global nonprofit whose research and benchmarks Fortune 500 boards already use to evaluate their own progress on women’s advancement. Operating background that buyers in male-dominated executive teams take seriously: 15 years at IBM, CEO of two Silicon Valley start-ups, Obama-appointed State Department official. Specific authority on the measurement question. Catalyst’s frameworks on emotional tax, empathic leadership, and inclusion assessment were developed and scaled during her tenure. Credible on the intersection of bias and emerging technology, including how gender and racial bias enter AI systems through data and design choices. Biography highlights President and CEO of Catalyst from 2018 to 2024. Special Representative for Commercial and Business Affairs at the US State Department under President Obama. CEO of two venture-backed Silicon Valley companies, Beatnik and Apptera. Senior Vice President of Global Partnerships, New York Academy of Sciences; co-founder of the Global STEM Alliance and the 1000 Girls, 1000 Futures programme. Inaugural Women’s Leadership Champion Award, University of Virginia Darden School of Business, 2022. Crain’s New York Business Women of Influence, 2023. BS Stanford University, MBA Harvard Business School. Biography Catalyst is the research organisation whose data Fortune 500 boards quote back to themselves when they discuss the women-in-leadership gap. For six years that organisation was run by Lorraine Hariton, an operator with credentials those same boards understand: fifteen years at IBM, two CEO roles at venture-backed Silicon Valley companies, an Obama-administration appointment representing US commercial interests at the State Department. That mix matters because the audience for serious DEI work has shifted. Senior teams now want practitioners who can speak the language of operating performance and capital discipline, not advocacy. At Catalyst, Hariton oversaw the development of frameworks used inside member companies on emotional tax, empathic leadership, and inclusion measurement, the kind of artefacts that survive contact with a sceptical executive committee. Her work addresses the credibility gap between public DEI commitments and observable workplace outcomes. She speaks directly to the failure mode senior leaders fear most, performative policy that produces no change and erodes employee trust. She also works on how gender and racial bias enter AI systems through training data, an issue most executive teams are still under-prepared for. The University of Virginia Darden School of Business presented her with its inaugural Women’s Leadership Champion Award in 2022. Crain’s named her to its Women of Influence list the following year. Her holistic view of where women’s advancement sits within an organisation, alongside compensation strategy, capital allocation, and technology governance, is what makes her useful in a boardroom rather than at a conference panel. Key speaking topics Gender equity and women’s advancement in senior leadership Inclusion measurement and DEI accountability Bias in artificial intelligence and emerging technology Workplace culture transformation Future of work and flexible workplace design Empathic and inclusive leadership practice Ideal for CHROs, Chief Diversity Officers, and CEO offices commissioning a measurable advancement strategy for women in senior leadership Boards and nominating committees evaluating their own pipeline credibility Senior leadership teams in male-dominated industries (financial services, technology, energy, industrials) working on inclusion outcomes that hold up to scrutiny Companies building governance around bias and fairness in AI deployment Audience outcomes A clearer picture of what credible DEI measurement looks like, drawn from Catalyst’s published frameworks A sharper grasp of where bias enters AI systems and what executive teams should be asking about it Direct exposure to a practitioner who has worked with the leadership teams of many of the world’s largest employers on this agenda A more confident vocabulary for senior leaders, particularly men in executive roles, to engage with women’s advancement as a business strategy issue rather than a compliance one

Why organisations work with Lorraine Heggessey She has led turnarounds across three very different sectors: a flagship public broadcaster, a private-equity-backed independent producer, and a senior royal charity. Few speakers can compare an operating challenge across that range and be credible on each. She commissioned the decisions that defined a generation of British television, including the revival of Doctor Who and the launch of Strictly Come Dancing. Audiences trust her on risk because she has personally backed the calls that institutions hesitate to make. She built Boom Pictures from a private equity start into the UK’s seventh-largest independent producer in three years, then exited to ITV. She speaks on scale-up and exit with operator detail, not investor abstraction. As CEO of The Royal Foundation, she professionalised a venture philanthropy model addressing mental health and veteran support, working directly with the principals. She is one of a small number of speakers credible on both commercial leadership and complex stakeholder organisations. She is forthright on the practical content of leading women into senior roles, drawing on her own progression to one of British broadcasting’s most scrutinised jobs. The argument is operational, not motivational. Biography highlights First female Controller of BBC One, 2000 to 2005, commissioning Doctor Who (revival), Strictly Come Dancing, Spooks, and Waking the Dead. CEO of TalkbackThames, 2005 onwards, launching Britain’s Got Talent and growing profits by more than 50% in two years. Executive Chair of Boom Pictures, founded in 2012, grown into the UK’s seventh-largest independent producer and acquired by ITV in 2015. CEO of The Royal Foundation of the Duke and Duchess of Cambridge and the Duke and Duchess of Sussex, 2017 to 2019. Chair of the Lyric Hammersmith Theatre (since 2022) and Chair of The Grierson Trust (2014 to 2025). Fellow of the Royal Television Society; Woman of the Year, Women in Film and Television UK Awards, 2005; Peabody Award winner. Biography BBC One was losing to ITV1 in audience share when a new Controller took over in November 2000. Five years later the channel had recommissioned Doctor Who after a sixteen-year absence, launched Strictly Come Dancing, and reclaimed the position of Britain’s most-watched channel. Lorraine Heggessey, the first woman to hold the role, made the commissioning calls that shifted the institutional culture around risk. She left the BBC in 2005 to run TalkbackThames, where Britain’s Got Talent and Take Me Out drove a profit increase of more than fifty per cent inside two years. In 2012 she raised private equity to start Boom Pictures, which within three years was the UK’s seventh-largest independent producer and was sold to ITV in 2015. Few UK operators have moved from running a public-service broadcaster to founding and exiting a commercial production business at that scale. In 2017 she became CEO of The Royal Foundation, the philanthropic vehicle of the Duke and Duchess of Cambridge and the Duke and Duchess of Sussex, with a brief to professionalise its venture philanthropy approach to mental health, veterans, and conservation. She left in 2019, having institutionalised a model that the principals could continue to grow. Her current platforms are the Lyric Hammersmith Theatre, which she chairs, and Channel 4’s Growth Fund, which she has advised for nearly a decade. She is a Fellow of the Royal Television Society and a regular BAFTA and RTS judge. Her authority on change and on senior leadership is grounded in repeated operating experience, not in a single signature thesis. Key speaking topics Leading organisational turnaround Risk-taking and commissioning under public scrutiny Scale-up leadership and exit Intrapreneurial culture inside large organisations Women in senior leadership Mental health at work Stakeholder-heavy non-profit leadership Ideal for CEO, CHRO, and board audiences working through structural change or repositioning. Senior leadership programmes inside large public-service or regulated organisations. Women’s leadership and high-potential talent forums seeking operational, not motivational, content. Founders and scale-up leadership teams preparing for institutional growth or exit. Audience outcomes A direct account of how a senior leader changes the risk appetite of a cautious institution. A working view of intrapreneurial culture from inside organisations that have to deliver under public scrutiny. An operator’s perspective on building and exiting a media business, including the decisions that determine value at sale. A grounded position on women’s progression to the most senior roles, based on lived experience rather than advocacy. A practical frame for addressing mental health at work, drawn from involvement in the Heads Together campaign.

Why organisations work with Lucy Adams A people strategy argument built from running HR at the BBC through the Savile crisis, executive pay-off scandals and the move to Salford, not from a consultancy slide deck. A clear, named thesis from HR Disrupted: treat employees as adults, as consumers and as humans, and rebuild HR practice around those principles rather than legacy process. Practical credibility with HR audiences: Disruptive HR runs ongoing training programmes, a membership community and toolkits, so the keynote is connected to a method leaders can adopt afterwards. A track record of reducing management layers and cost at scale, useful for organisations rethinking structure as well as culture. Direct experience of leading the people function through repeated public crisis, relevant to boards considering reputational and workforce risk together. Biography highlights CEO and founder of Disruptive HR, established 2014. Former Director of HR and executive board member at the BBC. Previously Group HR Director at Serco plc and at law firm Eversheds. Author of HR Disrupted: It’s Time for Something Different (Practical Inspiration Publishing, 2nd edition 2021) and The HR Change Toolkit. Co-host of the Disruptive HR podcast. Led HR through the BBC’s move to MediaCityUK in Salford and the opening of the multi-media newsroom in Broadcasting House. Biography Conventional HR was built for stable organisations, predictable careers and a workforce that did what it was told. That world has gone, but most of the apparatus, the annual appraisal cycle, the nine-box grid, the competency framework, the compliance-led policy stack, is still in place. Adams’ work starts from that mismatch and argues the function has to be rebuilt around how people actually work, not how organisations would like them to. The credibility behind the argument is operational. Adams was Director of HR at the BBC from 2009, sitting on the executive board through a period that included the move to Salford, the opening of the multi-media newsroom in Broadcasting House, executive pay-off scandals and the Savile crisis. She reduced the corporation’s management layer by more than 30%. Before the BBC she was Group HR Director at Serco plc and at the law firm Eversheds. In 2014 she founded Disruptive HR, an agency that now runs training, keynotes and a membership community for HR leaders and senior executives. The method is set out in HR Disrupted: It’s Time for Something Different, published by Practical Inspiration and now in its second edition, with a follow-up volume, The HR Change Toolkit, focused on implementation. The thesis: treat employees as adults, as consumers and as humans, and design people practice accordingly. What separates the work from most “future of work” commentary is that it speaks to the people who own the operating model. The audience is HR directors, COOs and CEOs deciding what to keep, what to discard and what to rebuild in the function that ultimately decides whether strategy gets delivered through people or in spite of them. Key speaking topics Modern HR and people strategy Leading change in complex organisations Employee engagement and the new social contract Leadership through crisis and public scrutiny Culture and organisational reinvention Future of work and workforce design Ideal for CHROs and senior HR leaders rebuilding the people function CEOs and COOs reviewing how the operating model is delivered through people Boards and executive teams navigating reputational or workforce crisis Leadership conferences focused on culture, engagement and change Audience outcomes A clear view of which inherited HR practices are creating drag and which are worth keeping. A named framework for redesigning people practice around adults, consumers and humans rather than legacy process. Practical reference points from running HR through sustained organisational crisis at a public institution. A sharper line between people strategy and the broader business strategy it is meant to deliver.