Andrea Iorio
Most organisations have pilots running, copilots deployed, and a roadmap deck. Few have a clear answer to what their managers and frontline teams should actually do differently when AI is sitting next to them. The gap between AI capability and human capability is now the binding constraint on commercial value.
Andrea Iorio helps senior leaders translate AI capability into operating advantage by upgrading the human skills, decision behaviours, and customer practices that the technology cannot replace.
Full Profile
Why organisations work with Andrea Iorio
- Operator credibility from inside a platform business: five years running Tinder across Latin America, where consumer-tech decisions had to be made under real commercial pressure, not theorised about.
- A published, peer-reviewed thesis on the AI-human boundary. Between You and AI (Wiley) made the USA Today bestseller list and gives him a defensible point of view that maps to a three-part framework executives can use.
- Bilingual, dual-market authority. He writes the MIT Technology Review Brasil column, hosts NVIDIA Brazil’s official podcast, and lectures on the MBA at Fundação Dom Cabral, while delivering globally in English to Fortune 500 audiences.
- A working CX and digital-transformation playbook drawn from his time as Chief Digital Officer at L’Oréal Brazil, useful for any consumer-facing organisation rebuilding its phygital journey.
- A delivery cadence at Fortune 500 scale. Repeat clients include Abbott, Bayer, Cargill, Dow, IBM, Roche, Syngenta, and Tetra Pak.
Biography highlights
- USA Today bestselling author of Between You and AI: Unlock the Power of Human Skills to Thrive in an AI-Driven World (Wiley).
- Author of two #1 Amazon Brazil bestsellers in People Management and Leadership: 6 Competências para Surfar na Transformação Digital and O futuro não é mais como antigamente.
- Former Head of Tinder, Latin America (5 years) and Chief Digital Officer, L’Oréal Brazil.
- MBA professor at Fundação Dom Cabral.
- Columnist at MIT Technology Review Brasil; host of NVIDIA Brazil’s official podcast.
- Economics, Bocconi University (Milan); MA International Relations, Johns Hopkins SAIS (Washington, DC).
Biography
AI capability is no longer the scarce resource inside large organisations. Human judgement is. Between You and AI, the Wiley book that put Andrea Iorio on the USA Today bestseller list in 2025, makes that case for senior teams trying to convert pilots into operating advantage. The argument runs along three axes: cognitive, behavioural, and emotional. Each carries a practical set of skills that AI tools cannot supply on their own.
The operator credentials behind that argument are unusual for someone now working primarily as an author and educator. Iorio spent five years as Head of Tinder for Latin America, then served as Chief Digital Officer at L’Oréal Brazil. Both roles forced commercial decisions about consumer technology under real revenue pressure, not the conference-room version of digital transformation.
The academic platform sits alongside. He teaches on the MBA at Fundação Dom Cabral, writes the MIT Technology Review Brasil column, and hosts NVIDIA’s official Brazil podcast. His first book in Portuguese, 6 Competências para Surfar na Transformação Digital, set out a framework of six competencies, from cognitive flexibility to digital altruism, that became the most-read leadership title on Amazon Brazil.
Clients book him for Fortune 500 keynotes in English and Portuguese. The roster includes Abbott, Bayer, Cargill, Dow, IBM, Roche, Syngenta, and Tetra Pak. The work that follows the keynote is usually a board-level conversation about which human skills the organisation now needs to build, fast, alongside its AI deployment.
Key speaking topics
- Artificial intelligence and human skills
- Digital transformation and leadership
- Customer-centricity and phygital experience
- Innovation culture
- Future of work in the age of AI
Ideal for
- Boards and CEOs setting the human-skills agenda alongside an AI roadmap.
- CHROs and learning leaders redesigning capability programmes for an AI-augmented workforce.
- CMOs and CX leaders rebuilding the customer journey across digital and physical touchpoints.
- Latin America regional executive teams of multinational consumer and B2B businesses.
Audience outcomes
- A three-part framework for the cognitive, behavioural, and emotional skills that matter most when AI enters the workflow.
- A concrete set of decisions about which managerial behaviours to keep, change, or retire in an AI-augmented operating model.
- Reference examples from Tinder, L’Oréal, and other consumer-facing businesses that have rebuilt the phygital customer journey.
- A working definition of innovation culture that distinguishes managed practice from creative theatre.
Talks
A senior-leadership keynote drawn from the Wiley book, mapping the cognitive, behavioural, and emotional skills that AI cannot replace.
Key takeaways:
- A three-part framework leaders can use to audit which human capabilities the organisation actually needs.
- A view of where AI augments managerial judgement and where it does not.
- Practical examples of how Fortune 500 teams are integrating the framework into capability planning.
The framework from his Brazilian bestseller, paired with the operator lessons from Tinder and L’Oréal.
Key takeaways:
- The five forces reshaping digital business: interconnectivity, real-time, big data, exponentiality, AI.
- The six competencies leaders need in response, from cognitive flexibility to sustainable growth.
- A practical translation from framework to organisational capability build.
A CX-anchored keynote built on the L’Oréal Brazil CDO experience and the Tinder LatAm consumer playbook.
Key takeaways:
- How to design a customer journey that holds together across digital and physical channels.
- The data and emotional-connection levers that drive repeat consumer behaviour.
- A diagnostic for where most large organisations break the phygital journey today.
Videos
Fees
| EUR | GBP | USD | |
|---|---|---|---|
| Home Country | €12000 to €40000 | £10,001 - £35,000 | $15000 - $50000 |
| Asia Pacific | Under €12000 | Under £10,000 | Under $15000 |
| Europe | Under €12000 | Under £10,000 | Under $15000 |
| Middle East & Africa | Under €12000 | Under £10,000 | Under $15000 |
| South America | Under €12000 | Under £10,000 | Under $15000 |
| United Kingdom | Under €12000 | Under £10,000 | Under $15000 |
| US East Coast | €12000 to €40000 | £10,001 - £35,000 | $15000 - $50000 |
| US West Coast | €12000 to €40000 | £10,001 - £35,000 | $15000 - $50000 |
| Virtual | Under €12000 | Under £10,000 | Under $15000 |