Customer Experience & Marketing

Why organisations work with Simon T. Bailey Original research on workforce resilience. His State of Working America: Thriving in Resilience and Brilliance study surveyed over 1,000 US workers and underpins his keynotes with current data rather than received wisdom. A customer experience playbook rooted in operational reality. His SPARK methodology distils what he learned as Sales Director of the Disney Institute into practices that frontline teams can apply. Award-winning published work. Resilience@Work won both the Next Generation Indie Book Award and the Independent Press Award, signalling editorial credibility beyond bureau-circuit hype. Reach that translates into recognition inside client organisations. His 14 LinkedIn Learning courses have reached more than 400,000 professionals, so audiences often arrive already familiar with the material. Biography highlights Founder and CEO, Brilliance Institute, Inc. Former Sales Director, Disney Institute (seven years as a Disney cast member). Author of 11 books, including Release Your Brilliance (HarperCollins), ranked No. 17 by 800-CEO-Read among the top 100 books being read by corporate America. Resilience@Work recipient of the Next Generation Indie Book Award and the Independent Press Award. Named to Success magazine’s Top 25 thought leaders alongside Brené Brown, Tony Robbins, and Oprah Winfrey. 14 LinkedIn Learning courses with a combined audience of 400,000+ professionals. Executive MBA, University of East London; three honorary doctorates, most recently a Doctorate of Science in Business Administration from Cleary University. Biography Disney spent decades teaching the world that service is a system, not a personality trait. Bailey was inside that system as Sales Director of the Disney Institute, and his work since has carried that operating discipline into the wider corporate world. The premise of his current research is straightforward. Engagement scores plateaued during the pandemic and have not recovered. His State of Working America: Thriving in Resilience and Brilliance report, drawn from over 1,000 US workers, gives leaders an evidence base for why and what to do about it. Resilience@Work, the book built on that research, won the Next Generation Indie Book Award and the Independent Press Award. The intellectual through-line across his 11 books is the connection between how people feel about their work and what customers experience at the other end. Release Your Brilliance, published by HarperCollins, was ranked among the top 100 books being read by corporate America. His SPARK methodology turns that thesis into operating practice for frontline teams. His reach inside organisations is unusual for a keynote author. 14 LinkedIn Learning courses have placed his material in front of 400,000+ professionals, which is why Success magazine listed him among its Top 25 thought leaders, in the company of Brené Brown, Tony Robbins, and Oprah Winfrey. Key speaking topics Workforce resilience Employee engagement and retention Customer experience and service culture Leadership development Personal and professional brilliance Inclusive and values-based leadership Ideal for CHROs and chief people officers rebuilding engagement after sustained workforce fatigue Customer experience and service leaders translating brand promise into frontline behaviour Sales and commercial leadership teams looking to renew energy and conviction HR and L&D summits, organisational town halls, and customer-facing field events Audience outcomes A current evidence base, drawn from Bailey’s State of Working America research, on what is driving disengagement and what restores it. The SPARK service framework, translated into specific behaviours frontline teams can adopt the following week. Renewed conviction in the link between how employees feel and what customers experience. A vocabulary leaders can use to talk about resilience and brilliance without slipping into wellness platitudes.

Why organisations work with Nelly Ben Hayoun-Stépanian She built the experience function at WeTransfer from inside the executive team across ten years, a rare track record of innovation craft sustained at commercial scale rather than delivered as one-off consulting. She has a method for staging ideas in public, tested at the scale of a 17,500-seat Hollywood Bowl performance with NASA scientists and at the scale of small-room design studios at Google, Mattel and Unilever. Her academic foundation is unusual for a creative director: a PhD in Human Geography and Political Philosophy from Royal Holloway alongside an RCA Design Interactions MA, which gives her work argumentative spine rather than spectacle alone. She runs the University of the Underground, a tuition-free postgraduate institution whose advisory board includes Noam Chomsky, Paola Antonelli and Jill Tarter, so she arrives in a room with an active network of researchers and practitioners across science, design and politics. Design Week inducted her into its Hall of Fame in 2023 alongside Jonathan Ive, Es Devlin and Neville Brody, the field’s most explicit signal that her practice has moved from emerging to canonical. Biography highlights Chief of Experiences at WeTransfer from 2012 to 2022, ten years on the executive team during the company’s growth into a global creative platform. Founder and director of the University of the Underground, a tuition-free MA programme hosted at Sandberg Instituut in Amsterdam. Designer of Experiences at the SETI Institute since 2013; Vice Chair of the IAF Committee for the Cultural Utilisation of Space. Founder and director of the International Space Orchestra, performed with Sigur Ros at the Hollywood Bowl to 17,500 people. PhD, Royal Holloway, University of London (Human Geography and Political Philosophy); MA, Royal College of Art (Design Interactions, Dunne and Raby). Design Week Awards Hall of Fame, 2023. WIRED Innovation Fellowship, 2014. Karman Fellowship, 2022. Arts Council England Exceptional Award for Disaster Playground. Biography Most companies treat innovation as an internal practice: research teams, pilots, internal demos, the occasional product launch. The harder discipline is staging an idea so that customers, staff and the broader public feel it. Nelly Ben Hayoun-Stépanian has spent fifteen years building a method for that second discipline, first inside a scaling technology company, then as a commissioned director for brands and cultural institutions. She joined WeTransfer in 2012 as its first Head of Experiences and stayed for a decade, eventually serving as Chief of Experiences on the executive team. Nelly Ben Hayoun Studios operated inside WeTransfer as its user experience and innovation department, with a remit that grew from public projects with creative communities to B Corp development, US business expansion, and the founding of the editorial platform WePresent and the University of the Underground. Her parallel practice is anchored by the International Space Orchestra, which she founded in 2012 with scientists and astronauts from NASA Ames, the SETI Institute and the International Space University. The project produced a feature film, a Hollywood Bowl performance with Sigur Ros, and a recording that was played from the International Space Station. It is the clearest example of her core craft, which is the orchestration of scientific and institutional collaborators into something a non-expert audience can feel. In 2017 she founded the University of the Underground, a tuition-free postgraduate programme at Sandberg Instituut whose advisory board includes Noam Chomsky, Paola Antonelli and Jill Tarter. Design Week inducted her into its Hall of Fame in 2023 alongside Jonathan Ive, Es Devlin and Neville Brody. Key speaking topics Immersive experiences as innovation practice Building creative communities inside commercial organisations Public-facing storytelling for science and technology Cultural strategy and brand Interdisciplinary collaboration across science, design and the arts Space culture and the public communication of complex science Independent institution building Ideal for Chief Marketing Officers, Chief Brand Officers and creative directors at consumer or technology brands looking to move from advertising-led growth to experience-led growth. Heads of Innovation and Chief Strategy Officers whose pilots are not translating into customer-visible products or cultural relevance. Cultural institutions, design and architecture studios, and science communication leads commissioning ambitious public projects. Senior leadership teams inside scale-up technology companies considering how to build a brand that creators and partners care about. Audience outcomes A working definition of what an experience function does inside a commercial company, drawn from ten years of operating one at WeTransfer. Concrete patterns for staging an idea publicly, from Hollywood Bowl scale down to a small studio activation. A view of how scientific institutions, creative communities and commercial brands can be brought into the same room without flattening any of them. A reading on where the experience economy is heading, grounded in her current work at SETI, the International Astronautical Federation and the University of the Underground.

Why organisations work with Rachel DeAlto She brings a working framework for relatability that translates a soft concept into specific leader behaviours, sourced from her own research and applied across Fortune 500, government and nonprofit settings. Her dual training in law and psychology gives her credibility with both legal-minded executives and people-function leaders, two audiences that often talk past each other on culture work. As Chief Connection Officer at Match Group, she works inside a business whose product is human connection at scale, which gives her examples that land with commercial audiences rather than HR-only ones. She holds the Certified Speaking Professional designation and has worked across more than 200 national media platforms, so the delivery is polished without sliding into performance. The work is built for multigenerational teams specifically, which is where most leadership programmes fail in practice. Biography highlights Chief Connection Officer at Match Group, parent company of Match.com, Tinder and Hinge. Author of The Relatable Leader and relatable, both published by Simon & Schuster. TEDx speaker; Being Authentic in a Filtered World featured on TED.com. Television expert on Lifetime’s Married at First Sight and TLC’s Kate+Date. Certified Speaking Professional, National Speakers Association. JD, Seton Hall University; MA in Psychology, Arizona State University; BA in Communications, Syracuse University. Biography Most organisational culture problems present as engagement problems first. People stop volunteering ideas, hand-offs get sloppy, turnover ticks up in the wrong roles. The diagnosis is usually slower than the decline. Rachel DeAlto’s argument is that what looks like disengagement is often a relational deficit at the leader level, and that the deficit is fixable with specific skills rather than slogans. Her two books, relatable and The Relatable Leader, both published by Simon & Schuster, build the case. The first sets out how people connect with each other under conditions of distraction, filtering and fatigue. The second turns the argument toward leadership and the practical question of how a senior manager builds trust quickly across a workforce that spans five generations and several working modes. DeAlto’s background is unusual for the topic. She trained as an attorney at Seton Hall, holds a master’s in psychology from Arizona State, and now serves as Chief Connection Officer at Match Group, where connection is the commercial product. That combination shapes the work. She speaks the language of executives, draws on psychological research rather than anecdote, and tests her frameworks against a business whose users vote on connection every day. The audience is corporate, but the substance is granular. Whitepapers on the multigenerational workforce, signature programmes on customer experience and sales relatability, and a Certified Speaking Professional designation that signals a craft-level investment in delivery. The closing claim is not that culture is everything. It is that culture is built from countable leader behaviours, and those behaviours can be taught. Key speaking topics Relatability and human connection Leadership and team performance Multigenerational workforce dynamics Communication and emotional intelligence Customer experience and relatable sales Organisational culture and engagement Ideal for CHROs and chief people officers building engagement and retention strategy Senior leaders managing newly hybrid or distributed teams Sales and customer experience leaders rebuilding trust in long-cycle buyer relationships Leadership development teams designing programmes for multigenerational workforces Audience outcomes A vocabulary and a framework for relatability that turns a soft concept into observable leader behaviours A clearer view of where engagement breaks down inside multigenerational teams and what to do about it Specific tactics for building trust at speed in hybrid and high-turnover environments A shift in how senior leaders think about communication, from broadcast to connection

Why organisations work with Mark Sanborn The Fred Factor is a recognised internal language for service standards. Costco, FedEx, Harley-Davidson and ServiceMaster have used the book and keynote to give frontline employees a shared definition of what extraordinary looks like. He treats leadership as a behaviour, not a role. You Don’t Need a Title to be a Leader gives organisations a way to mobilise discretionary effort from people who will never sit on an executive team. The Potential Matrix from The Potential Principle is a named framework for closing the gap between current performance and capacity, structured around four domains and four tools that managers can apply without consultants. Hall of Fame credentials with weight. Past President of the National Speakers Association, holder of the Cavett Award and a CPAE Speaker Hall of Fame member, the three highest distinctions the profession confers. Leadership Expert in Residence at High Point University since 2019, an active academic affiliation that grounds the keynote content in current student and faculty work. Biography highlights Author of The Fred Factor, over two million copies sold in 20-plus languages, a New York Times, Wall Street Journal, USA Today and BusinessWeek bestseller. Eight books in total, including You Don’t Need a Title to be a Leader, The Potential Principle and The Intention Imperative, published by Currency, Crown Business and Thomas Nelson. Leadership Expert in Residence, High Point University. Past President, National Speakers Association; CPAE Speaker Hall of Fame; Certified Speaking Professional. Cavett Award recipient, the NSA’s highest honour. Leadership programmes taught in 90 countries via Crestcom International; client list includes Costco, FedEx, Harley-Davidson, Cisco, IBM, KPMG, ESPN, General Motors and Toyota Financial Services. Biography Postal carrier Fred Shea delivered mail in Denver with such care that he became the subject of a book that has sold over two million copies in more than twenty languages. The Fred Factor turned a single neighbourhood story into a corporate standard for service, and gave Mark Sanborn the platform from which a much broader body of leadership work has been built. The work treats leadership as a daily behaviour rather than a position. You Don’t Need a Title to be a Leader argues that organisations underestimate the influence of people without formal authority, and overestimate the influence of those who only have it. The argument lands with operating leaders because it maps onto the gap they already feel between strategy and execution. Subsequent books extend the same thesis into structured frameworks. The Potential Principle sets out the Potential Matrix, four domains (thinking, performing, learning, reflecting) crossed with four tools (disrupt, refocus, engage, expand), for closing the distance between current and capable performance. The Intention Imperative argues that culture, inspiration and emotion are the three deliberate practices of the modern leader, not the soft consequences of good strategy. The credentials are unusually concentrated. Past President of the National Speakers Association, CPAE Speaker Hall of Fame member, holder of the Cavett Award, Leadership Expert in Residence at High Point University, and creator of training programmes taught in 90 countries through Crestcom International. Costco, FedEx, Harley-Davidson and IBM return to the same body of work because it makes service and leadership behaviour teachable at scale. Key speaking topics Everyday leadership without formal authority Service excellence and customer experience standards Organisational performance and accountability cultures Personal and team potential Intentional culture and engagement Leadership legacy and succession Ideal for CEOs and operating leaders setting service or culture standards across a distributed workforce CHROs and learning leaders building scalable leadership development for non-managerial staff Customer experience and service leaders in retail, hospitality, logistics and financial services Franchise and dealer networks where brand experience depends on people the corporate centre does not employ Audience outcomes A shared vocabulary for what extraordinary service looks like inside their own organisation A practical model for developing leadership behaviour in employees who hold no formal authority The Potential Matrix as a working tool for identifying where individual and team performance is capped A clearer view of culture, inspiration and emotion as deliberate leadership practices, not side effects Specific behavioural changes that frontline managers and individual contributors can apply the next working day

Why organisations work with Chris Lyons Direct line into a16z’s deal flow across AI, Web3, and consumer technology, the same intelligence the firm uses to commit capital to companies like OpenAI, Airbnb, and Lyft. A named thesis on culture as a distribution channel for technology, built into the Cultural Leadership Fund, which moved this idea from observation to a fund structure with institutional limited partners. Operator credibility on Web3 specifically, in his role as President, Web3 Media at a16z crypto, at a moment when most boards still treat crypto and AI as separate strategic questions. A perspective on consumer adoption shaped by deep relationships with founders and cultural leaders, useful for brand, media, and consumer-facing organisations trying to understand what the next decade looks like. Biography highlights General Partner at Andreessen Horowitz; President, Web3 Media at a16z crypto. Founder of the a16z Cultural Leadership Fund, Silicon Valley’s first venture fund with 100% African American Limited Partners. Helped launch a16z’s first $400M Seed Fund in 2021. Board director at Yuga Labs, The James Beard Foundation, The Black Economic Alliance, and New Story Charity. Kauffman Fellow, Class of 2019. Closing keynote, Harvard Business School Black Investment Club Conference, on “Culture as an Asset Class.” Biography Most boards now have AI and Web3 on the agenda. Far fewer have a credible read on which companies and behaviours inside those categories will actually scale. That read is the working asset of a senior venture partner at Andreessen Horowitz, and it is what Chris Lyons brings into a room. Lyons joined a16z in 2013 as Chief of Staff to co-founder Ben Horowitz, with an internal mandate to build deep relationships with founders regardless of investment status. That work became the architecture for the firm’s later positions in companies including OpenAI, Airbnb, and Lyft. He was promoted to General Partner in 2021 and helped launch a16z’s first $400M Seed Fund the same year. In 2018 he founded the Cultural Leadership Fund, a vehicle built on the thesis that cultural leaders, athletes, entertainers, and executives, drive how new technology gets adopted. CLF was structured with 100% African American Limited Partners, with fees and carry directed to organisations advancing Black participation in technology. The fund made the cultural distribution argument institutional. He now leads Web3 Media at a16z crypto and sits on the boards of Yuga Labs, The James Beard Foundation, The Black Economic Alliance, and New Story Charity. The combination of operator inside the firm and connector across culture, capital, and consumer technology is rare at his level of venture seniority. Key speaking topics Artificial intelligence and generative AI Web3 and digital ownership Venture capital and emerging technology Consumer technology adoption Culture as a driver of technology distribution Entrepreneurship and scale Diversity in technology and capital Ideal for Chief executives, boards, and corporate development leaders setting strategy on AI, Web3, and consumer technology CMOs and brand leaders rethinking how cultural relevance translates into commercial advantage Investment committees and family office principals reading the next venture cycle Innovation, partnerships, and ventures teams scouting categories and founders Audience outcomes A clearer view of which AI and Web3 categories are attracting serious capital and why A working framework for thinking about cultural influence as a real distribution mechanism, not a marketing layer Specific examples from inside a16z’s portfolio that illustrate how consumer technology actually scales A more grounded read on where venture conviction sits today, set against media noise

Why organisations work with Jim Knight Twenty years inside Hard Rock International leading global training, not a consultant looking in from outside. The frameworks he teaches were stress-tested across cafes, hotels, and casinos in fifty-plus countries. A culture and service argument anchored in three books (Culture That Rocks, Leadership That Rocks, Service That Rocks), the last two Amazon No. 1 bestsellers, with a consistent thesis rather than a topic catalogue. Practical fluency in the operating mechanics of training, onboarding, and frontline development. The work translates for hospitality, retail, franchise, and any business where the customer meets the brand through a junior employee. A delivery style built for energy-driven audiences. Knight’s background as a music teacher and his Hard Rock pedigree mean conference and franchise audiences treat him as a peer, not an academic visitor. Biography highlights Twenty years leading Global Training and Development for Hard Rock International, including Corporate University, e-learning, and leadership transition programmes. Founder and CEO of Knight Speaker, delivering culture, leadership, service, and engagement programmes worldwide. Author of Culture That Rocks (third edition), Leadership That Rocks (Amazon No. 1), and Service That Rocks (Amazon No. 1). Contributing member of the Rolling Stone Culture Council since 2020. Co-host of the Thoughts That Rock leadership podcast with Brant Menswar. Multiple Telly Awards for corporate training video, plus Brandon Hall Gold Best in Class for service recovery e-learning. Lifetime member of CHART. Biography Hard Rock built a global brand on the idea that the cafe, the hotel, and the casino should each feel like a live show. Holding that standard across more than fifty countries is not a marketing job. It is a training job. For two decades, Jim Knight ran that training function. That experience sits behind the Culture That Rocks series. The first book argued that culture is the operating system, not the wallpaper, and was named by Entrepreneur Magazine among the books most likely to change how a business is run. Leadership That Rocks and Service That Rocks extended the thesis into how leaders behave and how the customer actually feels the brand. Both reached Amazon’s No. 1 spot. The work translates particularly well for organisations whose product is delivered by frontline staff at scale: hospitality, retail, franchise systems, healthcare networks, and any consumer brand where a twenty-year-old in a uniform is the face of a billion-dollar logo. Knight speaks to those audiences as someone who has trained that workforce, not theorised about it. Beyond the speaking practice, he co-hosts the Thoughts That Rock podcast with Brant Menswar, contributes to the Rolling Stone Culture Council, and supports No Kid Hungry and Cannonball Kids’ Cancer through book and speaking proceeds. Among bureau-circuit culture speakers, the rarity is the operator pedigree. Most started as consultants. Knight started inside the room. Key speaking topics Organisational culture Customer experience and service differentiation Employee engagement and retention Leadership development Team building and frontline talent Hospitality, franchise, and consumer-brand operations Ideal for CHROs, learning and development leaders, and culture leads in consumer-facing organisations Franchise systems and multi-site operators where culture must scale across independent owners Hospitality, retail, and service-brand leadership audiences Conference and annual-meeting audiences looking for a high-energy culture keynote with operating substance Audience outcomes A working definition of culture as an operating system, with the mechanisms that hold it in place at scale Specific moves on hiring, onboarding, and frontline development drawn from Hard Rock’s training playbook A service-design lens for separating a brand experience from competitor parity Language and structure leaders can use to talk about engagement without falling into wellness-industry generalities

Why organisations work with Sophie Morgan A founder credential rather than a commentator one. Morgan built Rights On Flights into the Assisted Air Travel Act, presented at the House of Commons in September 2023, after airline mishandling destroyed her wheelchair. Operator-grade media reach. Nearly a decade as a Channel 4 lead Paralympics presenter, NBC Paralympics host, Loose Women regular, and Conde Nast Traveller columnist gives her the platform to test what inclusion language actually lands. A production-company perspective on representation. Through Making Space Media, her first-look deal with Reese Witherspoon’s Hello Sunshine, she sits inside the commercial machinery of disability storytelling rather than commenting on it. A presenter who can host the room, not only speak from a lectern. Awards hosting, panel chairing and on-stage interview work are part of her core offer, useful when the brief is to run an event rather than fill a keynote slot. Biography highlights Lead presenter on Channel 4’s coverage of the Summer Paralympic Games for nearly a decade; presenter on NBC’s US Paralympics coverage. Author of Driving Forwards (Sphere/Little, Brown, 2022), a memoir on life after spinal cord injury. Founder of the Rights On Flights campaign; the Assisted Air Travel Act was presented at the House of Commons in September 2023. Co-founder of Making Space Media with Keely Cat-Wells, with a first-look unscripted deal with Reese Witherspoon’s Hello Sunshine. Regular panellist on ITV’s Loose Women; presenter of Living Wild, Fight to Fly, and Crufts; contributor to BBC Horizon, The One Show and Channel 4’s No Go Britain. Patron of Scope, Back Up and Human Rights Watch; voted into the UK’s Top 10 most influential people with a disability three years running. Biography A wheelchair was destroyed on a BA flight from Los Angeles to London in January 2023. The passenger was Sophie Morgan. Within weeks she had turned that single incident into Rights On Flights, the campaign that produced the Assisted Air Travel Act, presented at the House of Commons in September 2023 alongside MPs, airline industry figures and a White House delegation. That sequence, personal injury to legislative draft, is the pattern of her work. Morgan was paralysed from the chest down in a car crash at eighteen and has spent the years since translating private experience into public infrastructure. She is one of a small number of presenters with a physical disability working at broadcaster scale: lead presenter on Channel 4’s Summer Paralympics coverage for nearly a decade, NBC’s US Paralympics host, regular Loose Women panellist, and front of Channel 4 series including Living Wild and Fight to Fly. Her 2022 memoir Driving Forwards (Sphere/Little, Brown) sets out the argument that runs through her advocacy: the goal is not to overcome disability but to design environments in which disabled people can live well. The same argument shapes Making Space Media, the disabled-led production company she co-founded with Keely Cat-Wells in 2023, which holds a first-look unscripted deal with Reese Witherspoon’s Hello Sunshine and is building a talent pipeline on both sides of the camera. For organisations, the value is sharper than awareness. Morgan brings a working knowledge of where inclusion policy fails on contact with a real customer, employee or passenger, and a track record of forcing the response to be specific. She is a patron of Scope, Back Up and Human Rights Watch, and a Conde Nast Traveller columnist on accessible travel. Key speaking topics Disability inclusion and accessibility in the workplace Authentic representation of disabled people in media and brand Accessible travel and consumer experience Resilience after life-changing injury Campaigning, advocacy and policy change Inclusive event design and audience access Ideal for CHROs and DEI leads designing accessibility into hiring, retention and physical workplace CMOs, brand and customer experience leaders responsible for disabled customers and audiences Travel, hospitality, aviation and live events businesses with disabled customer touchpoints Conference and awards organisers seeking a host with on-screen credibility and inclusion fluency Audience outcomes A sharper sense of where inclusion policy and lived accessibility diverge in their own organisation Concrete examples of how disabled customers and employees experience services, drawn from broadcast, travel and consumer brand contexts A working understanding of how the Rights On Flights campaign turned a single incident into policy, and what that model implies for corporate accountability Renewed confidence to commission, hire and represent disabled talent inside their own commercial pipeline

Why organisations work with SeenThroughGlass He brings a working creator’s audience instinct into the room. Brands get a host who has spent a decade testing what holds attention on a phone screen, not a presenter reading a script. Direct access to the supercar and motorsport world. His interview series Behind The Glass has put him opposite Sebastian Vettel, Jenson Button and Max Chilton, which translates into credible panel chemistry with senior automotive guests. Proven commercial partnerships with Shell, Pirelli and Harman Kardon. He has worked inside major brand activations, not just commented on them. Recognised reach. Named in The Sunday Times Top 50 UK Influencers list, with cumulative video views in the tens of millions across an audience that car, lifestyle and luxury marketers spend heavily to reach. A founder’s view of the creator economy. He has built, monetised and scaled the channel himself, which lands well with marketing leadership trying to make sense of where their influencer spend actually goes. Biography highlights Founder of Seen Through Glass, an automotive YouTube channel launched in 2014 that reached 100,000 subscribers in its first year and has accumulated tens of millions of views. Named in The Sunday Times Top 50 UK Influencers. Host of Behind The Glass, a weekly automotive podcast and interview series featuring senior figures from motorsport and the supercar community. Brand collaborations with Shell, Pirelli and Harman Kardon. On-camera work with Formula 1 drivers including Sebastian Vettel, Jenson Button and Max Chilton. Creator of Drive The World, a 2019 six-continent road trip series documenting global car culture. Biography Most car brands are still organised around the assumption that the buyer walks into a showroom. The buying decision now happens on a phone, mediated by a small group of creators whose audiences spend hours a week watching them drive, review and argue about cars. Sam Fane is one of them. He founded Seen Through Glass in 2014, after a stint in PR in Mayfair and early experiments shooting point-of-view footage on Google Glass. The channel reached 100,000 subscribers in its first year. A decade on, it has accumulated tens of millions of views across road trips, ownership videos, motorsport coverage and long-form interviews. His interview platform, Behind The Glass, has hosted Sebastian Vettel, Jenson Button and Max Chilton, alongside dealers, designers and other figures inside the supercar economy. Brand work with Shell, Pirelli and Harman Kardon has put him on the commercial side of automotive content as well as the editorial side. The Sunday Times named him in its Top 50 UK Influencers list. For events, that combination matters in a practical way. Automotive, luxury and lifestyle brands often need a host who can interview a Formula 1 driver, moderate a panel of marketing leaders and hold an audience that has spent the day on its phones. Fane has done all three for a living for ten years. Key speaking topics Automotive content and the creator economy The supercar and luxury car market Building a media brand on YouTube Brand partnerships and influencer commerce Motorsport and Formula 1 culture Awards hosting and on-stage interviewing Ideal for Automotive OEMs, dealerships and aftermarket brands running customer or trade events Luxury, lifestyle and watch brand marketing leadership Motorsport and motoring industry awards CMOs and brand directors reviewing influencer and content strategy Audience outcomes A clearer view of how automotive buying attention has shifted from showroom to screen. A working sense of what makes a brand partnership land with a creator audience and what makes it fail. Direct, on-stage insight from a creator who has built a business on the platform marketers most often misunderstand. A confident, well-paced event with a host who is comfortable opposite senior automotive and motorsport figures.

Why organisations work with Philipp Kristian He treats trust as an operating variable in digital and AI transformation, not a soft cultural theme, and equips leaders with language to discuss it at board level. His thesis predates the current AI debate. The Trust Economy was published in 2017 and has since been translated into German by Springer Gabler, giving his framework a longer track record than most current AI-trust voices. He brings an Asia-anchored view of technology adoption, drawing on a decade of work with Fortune 500s in Singapore and across JAPAC, which most Western-based speakers in this space cannot offer. He has lectured inside INSEAD Executive Education, CEDEP, Singapore Management University, and Civil Service College Singapore, so executive audiences encounter material that has been pressure-tested with senior cohorts. Biography highlights Author of The Trust Economy (Marshall Cavendish, 2017) and RESET: Rethinking Our World And Creating A Different Future (World Scientific, 2021). German edition of The Trust Economy published by Springer Gabler in 2018. Faculty and lecturer engagements at INSEAD Executive Education, CEDEP, Singapore Management University, and Civil Service College Singapore. World Economic Forum Global Shaper, Kairos Society Fellow, and Leader of Tomorrow at the St Gallen Symposium. TEDx speaker, with keynote audiences including Meta, BCG, EY, Munich Re, Standard Chartered, Salesforce, LVMH, Microsoft, Deloitte, P&G, and Zillow. Based in Singapore, with a decade of innovation work across Asia for Fortune 500 corporations and high-growth scale-ups. Biography Trust is the part of digital transformation that the engineering plan does not solve. AI rollouts stall, data products fail to land, and customer adoption flattens for reasons that sit outside the technology stack. Philipp Kristian has spent more than a decade arguing that this is the real bottleneck, and that organisations need a strategy for it. His 2017 book The Trust Economy, published by Marshall Cavendish and later translated into German by Springer Gabler, set out an early framework for how digital businesses earn and lose trust at scale. RESET, published by World Scientific in 2021, extends the argument into the post-pandemic shift in how people relate to institutions, technology, and each other. The work has been refined inside executive classrooms. He has held faculty and lecturer engagements at INSEAD Executive Education, CEDEP, Singapore Management University, and the Civil Service College in Singapore, where the material is taught to senior public and private sector cohorts. The World Economic Forum named him a Global Shaper; the Kairos Society named him a Fellow; the St Gallen Symposium named him a Leader of Tomorrow. Based in Singapore, he brings a non-Western reading of how trust travels through markets, regulators, and customer bases that most boards no longer treat as peripheral. Keynote audiences include Meta, BCG, EY, Munich Re, Standard Chartered, Salesforce, LVMH, Microsoft, Deloitte, and Zillow. Key speaking topics Trust in AI and data systems Digital transformation and adoption Customer experience in digital businesses Future of work and human-technology collaboration Leadership in the digital economy Brand trust and reputation under technological change Ideal for Boards and executive committees overseeing AI, data, and digital transformation programmes CIO, CTO, CDO, and Chief Trust Officer functions working through adoption and governance questions CMO and customer experience leaders rebuilding brand credibility in digital channels Financial services, professional services, and regulated industries facing trust and reputation pressure from AI deployment Audience outcomes A working vocabulary for discussing trust as an operating asset in digital and AI strategy at board level A reading of why AI and data initiatives lose momentum at the adoption stage, with the levers leaders can use to keep them moving An Asia-anchored perspective on how trust is built and broken across regulators, customers, and employees in fast-digitising markets Specific examples drawn from a decade of innovation work with Fortune 500 corporations and scale-ups in Singapore and across JAPAC

Why organisations work with Lydia Rodford She holds a live room the way a national radio host holds an audience of millions: keeping pace, energy and timing under control when the running order slips. She brings a Capital FM broadcast voice to corporate and brand stages, giving an event the production polish of national radio rather than the feel of an internal meeting. She works comfortably across formats, fronting awards ceremonies, moderating panels, and recording voiceover for the same campaign, so one talent covers on-stage, on-camera and on-air needs. She has fronted brand activations for Chelsea FC, Amazon and Wild, translating corporate messages into content the public actually engages with. Biography highlights Full-time Capital FM presenter, currently hosting the national weekend early-breakfast show on Saturdays and Sundays. Began her broadcast career at BBC Local Radio, presenting music and talk programming across multiple stations alongside TV trails. Voiceover artist for commercials, digital content and broadcast projects. Live event and awards host, emcee and panel moderator for corporate and brand audiences. Brand-campaign presenter for Chelsea FC, Amazon and Wild across digital launches. Hosted the M+C Saatchi Talent Speaker Showcase in London. Biography Most corporate events live or die on pacing. The agenda can be strong, the speakers credible, and the room still goes flat if no one keeps the energy moving between moments. That is the gap Lydia Rodford fills. She is a full-time Capital FM presenter, currently hosting the national weekend early-breakfast show, after starting her career at BBC Local Radio across music programmes, talk segments and TV trails. National radio is unforgiving on timing and tone, and that discipline is what she brings into a live room. Her work reaches beyond the studio. As a voiceover artist she records for commercials and broadcast projects, and as a host she has fronted brand campaigns for Chelsea FC, Amazon and Wild, turning corporate messaging into content the public responds to. When M+C Saatchi Talent ran its London Speaker Showcase, she guided the morning from the front. That range is the point. An organisation booking Lydia gets a broadcast-grade voice for the stage, the panel and the campaign, with the on-air polish that makes an event feel produced rather than improvised. Key speaking topics Live event hosting and emcee Awards ceremony hosting Panel moderation Broadcast and radio presenting Voiceover and brand campaign presenting Audience engagement and energy On-stage and on-camera communication Ideal for Corporate event and conference organisers needing a confident host to anchor the agenda. Brand and marketing teams running product launches, activations or campaign content. Awards ceremony and gala organisers wanting broadcast-grade presenting. Event producers needing a moderator who can keep panels paced and engaging. Audience outcomes A live event that runs at pace, with energy sustained across transitions and sessions. Panels and Q&A that stay sharp and on time rather than drifting. Brand messages delivered in a voice audiences actually engage with. A produced, broadcast feel that lifts the room above a standard internal event.

Why organisations work with Lissie Mackintosh A live host who can move between the F1 paddock, a brand launch, an awards stage and a corporate panel without dropping register, with the trust of drivers, teams and sponsors built up since 2022. Direct reach into a young, global F1 audience through TikTok, Instagram, YouTube and the Going Purple podcast, useful for brands building presence with under-35 motorsport fans. A genuine working point of view on women in motorsport, grounded in three years of on-the-ground experience, not consultancy framing. Hosting credits at scale-events where the brief is unforgiving: the 2022 Autosport Awards, the 2023 UK premiere of Ferrari and multiple F1 team and car launches. Biography highlights Lead paddock presenter on Formula 1 broadcast and digital content since 2022, interviewing drivers including Charles Leclerc, Lando Norris, Carlos Sainz, George Russell and Jenson Button. Host of Going Purple, an F1 podcast launched in 2022 and distributed via Spotify and Apple Podcasts, with guests including Oscar Piastri, Jamie Chadwick and F1 Academy driver Abbi Pulling. Hosted the 2022 Autosport Awards and the 2023 UK premiere of Ferrari, plus multiple F1 team launches. Face of the 2023 Reiss x McLaren partnership alongside McLaren F1 drivers Lando Norris and Oscar Piastri. Brand work with Sky Sports, Scuderia Ferrari, Red Bull, Mercedes AMG Petronas, Aston Martin, McLaren, HSBC, NFL UK, PUMA, Tommy Hilfiger, Michael Kors, Elemis and Elizabeth Arden. Aligned with Females in Motorsport and a regular public voice on gender representation across F1, F1 Academy and the wider racing ecosystem. Biography Formula 1 sells access. For decades that access ran through the same narrow set of broadcast voices, and the audience that grew up on social video was largely left out of the conversation. Mackintosh started filling that gap from a phone in late 2021, with TikTok videos that moved fast and assumed the viewer was new to the sport. By 2022 she was in the paddock as one of F1’s lead presenters, working across the championship’s broadcast and digital output. She has interviewed Charles Leclerc, Lando Norris, Carlos Sainz, George Russell and Jenson Button, and hosted set-pieces including the 2022 Autosport Awards, the 2023 UK premiere of Ferrari and multiple team and car launches. Her podcast Going Purple, launched in 2022, sits alongside the broadcast work. Guests include Oscar Piastri on his first F1 win, F1 Academy driver Abbi Pulling and former W Series champion Jamie Chadwick on the pressure of being a female role model in racing. The podcast is open about being designed for fans who do not see themselves reflected in the existing motorsport media set. That is the throughline. Mackintosh’s working argument, made on stage and in interviews with Sky Sports and Females in Motorsport, is that motorsport’s growth depends on whether the sport is willing to put different people in front of the camera and the microphone. She has built her career inside that argument and is a credible voice for brands and organisations testing the same proposition. Key speaking topics Formula 1 and the future of motorsport media Women in motorsport and representation in sport Building community with Gen-Z sports audiences Content creation and the new sports broadcast model Personal brand and platform in a legacy industry Event hosting and panel moderation across motorsport, brand and awards Ideal for Brand and partner events inside motorsport, automotive and sports sponsorship looking for a credible live host Internal and external events for organisations targeting younger consumer audiences in F1, F1 Academy and adjacent sports Diversity and inclusion conferences and women-in-sport platforms seeking a working voice from inside the paddock Awards nights, premieres and product launches where the host needs to speak fluently to drivers, sponsors and fans in the same room Audience outcomes A first-hand account of how Formula 1 has changed its audience profile since 2022 and what brands inside the sport are doing about it A practical view of how content creators have shifted the sports broadcast model and what that means for sponsors and rights holders Honest perspective on the lived experience of being a young woman in a male-dominated sport, including the cost of public visibility A live host who lifts the energy of the room and keeps a panel of drivers, executives or sponsors on the brief

Why organisations work with David McCandless He built the language of modern editorial data visualisation through Information is Beautiful, the blog and three books that defined the form for a generation of journalists and designers. He co-founded the Information is Beautiful Awards in 2012 with Kantar’s Aziz Cami, the global benchmark prize for data visualisation, giving him a panoramic view of what works across thousands of submissions. His work has been published by The Guardian, Wired, and Die Zeit and exhibited at MoMA, Tate Britain, and the Wellcome Trust gallery, evidence that the craft holds up to both editorial and curatorial scrutiny. His TEDGlobal 2010 talk, “The beauty of data visualization”, remains one of the most-watched introductions to the field and shapes how senior audiences think about visual storytelling. Biography highlights Author of Information is Beautiful (2009), Knowledge is Beautiful (2014), and Beautiful News (2023), published by HarperCollins. Founder of the Information is Beautiful blog and co-founder of the Kantar Information is Beautiful Awards (2012). TEDGlobal 2010 speaker: “The beauty of data visualization”. Information design featured in The Guardian, Wired, and Die Zeit. Work exhibited at the Museum of Modern Art (New York), Tate Britain, and the Wellcome Trust gallery (London). Began his career as a journalist writing for The Guardian and Wired before building Information is Beautiful into a publishing platform. Biography The hardest problem in modern communication is not gathering data. It is making the data mean something to a reader who has eight seconds and a phone. That is the territory David McCandless has worked for nearly two decades, first as a journalist at The Guardian and Wired, then as the founder of Information is Beautiful. The blog became a publishing programme. Information is Beautiful (2009), Knowledge is Beautiful (2014), and Beautiful News (2023) collect more than 1,500 graphics that take subjects ranging from drug deaths to global wealth and turn them into images a non-specialist can read. The craft sits in the choices: what to compare, what to leave out, what visual metaphor lets a number argue with itself. In 2012 he co-founded what became the Kantar Information is Beautiful Awards with Aziz Cami, then Creative Director at Kantar. Through that platform McCandless has spent more than a decade looking at the best data visualisation work in the world, which gives him an unusually wide reference set when advising teams on what separates a chart that lands from one that does not. His work has been exhibited at the Museum of Modern Art, Tate Britain, and the Wellcome Trust gallery, and his TEDGlobal 2010 talk on the beauty of data visualisation introduced the field to a mainstream audience. For organisations sitting on data they cannot translate into action, he offers the rarer skill: editorial judgement on what is worth showing, and how. Key speaking topics Data visualisation Information design Data storytelling Data journalism Visual communication Creativity and pattern recognition Infographics in business communication Ideal for CMOs, brand and marketing leaders rethinking how data shapes customer narratives Communications, internal comms, and corporate affairs leads briefing senior audiences Heads of data, analytics, and insight whose dashboards are not changing decisions Innovation and design leaders building visual literacy across the organisation Audience outcomes A working vocabulary for what makes a data visualisation land with a non-specialist audience Sharper editorial judgement on which numbers in a dataset are worth showing and which are noise Concrete examples from across journalism, design, and the IIB Awards archive of what good looks like A clearer view of how to brief designers, agencies, and internal teams on data-led communication