Marketing & Branding
Strategists and creatives who help organisations build brands that resonate, differentiate and endure
Neri Karra Sillaman is an entrepreneurship and strategy specialist who helps organisations understand business longevity, sustainable growth, and fashion entrepreneurship through academic research and real-world enterprise experience.
Marketing budgets are under sharper scrutiny than at any point in a decade, and the old assumptions about how brands earn attention have stopped holding. AI has reset what creative, media and customer experience teams are expected to produce, and most organisations are still reasoning about it as a tool rather than a structural change to how brands compete. The commercial question is which parts of the marketing operation get rebuilt around AI, and which parts get protected because they still depend on human judgement.
Most brands have audiences they do not own and emotional equity they cannot monetise. The platforms sit in the middle, the data sits with someone else, and the relationship with the customer is rented rather than built. Turning fan affinity into a direct revenue line, at scale, is one of the harder commercial problems any consumer-facing organisation now faces.
Digital commerce platforms now sit between most consumer-facing companies and their customers. The operating decisions that matter, around discovery, conversion, and cross-border reach, are increasingly shaped by how a handful of global platforms structure attention and demand. Senior leaders need a working view of that landscape from someone who has built inside it, not described it from outside.
Most organisations treat brand as a marketing artefact and customer experience as a service-desk function. The two are managed by different teams, measured on different metrics, and rarely connected to commercial growth. The result is a gap between the promise a company makes in its marketing and the experience it actually delivers, which competitors close faster and cheaper.
Peter Field is an independent marketing effectiveness consultant, author, and speaker who helps organisations understand and apply evidence-based approaches to advertising and marketing performance.
Senior Director Innovation Strategy @ SAP & LinkedIn TopVoice for Creativity & Innovation
Most consumer brands either grow fast and lose their identity, or hold their identity and never reach scale. Founders who try to write social and environmental standards into a business from day one face a sharper version of the same trade-off, because every supply chain decision compounds. The question for boards backing challenger brands is whether purpose can survive the move from a kitchen experiment to a hundred-million-pound P&L.
Inclusion programmes have produced strong public statements and weak operational change. Senior teams now need leaders who can speak credibly about what it actually takes for under-represented people to perform in environments not designed for them. The brief is no longer awareness, it is what changes inside the working week.
Most founder and scale-up content is told by people whose biggest exit was a Series C round. Senior leaders who want a credible voice on building a category-creating consumer brand, surviving years of investor and retailer rejection, and selling to a global strategic for a number that moves the parent company’s results, have a very small shortlist. Authenticity and self-belief sound like soft topics until a founder has to convince a buyer at QVC, on camera, that the product actually works.
Gen Z will be forty percent of global consumers within a few years. Most brand strategy aimed at them is still written by people who grew up on broadcast television and focus groups. The gap between what this generation actually believes and buys, and what commercial teams assume they do, widens every quarter. Closing it is now a first-order problem for any business whose growth depends on reaching the largest consumer cohort it has ever sold to.
Founders who survive past year ten face a quieter problem than the early-stage one. The brand that got them here, the values, the small-team intuition, the personal taste, becomes harder to defend as the business scales, capital comes in, and supply chains stretch across borders. Holding commercial discipline and original ethos together at scale is the real test, and most do not pass it.