Design organisationnel

Why organisations work with Ade McCormack His Intelligent Organisation framework gives leadership teams a concrete diagnostic model for identifying the gap between their current design and one capable of sustained adaptiveness in volatile conditions. He draws on evolutionary biology, neuroscience, and anthropology rather than management theory alone, making his arguments for organisational change more durable and harder to dismiss as trend-following or consultancy-derived. His intellectual trajectory, from astrophysics and the European Space Agency to a decade as a Financial Times columnist on digital leadership, gives him credibility at both the technical and executive levels that most leadership speakers do not carry. He authored the E-Skills Manifesto for the European Commission and has advised at policy level on digital workforce readiness, meaning his perspective on talent and transformation extends beyond corporate practice into systemic consequence. His involvement in executive education at the Moller Institute, University of Cambridge and at MIT Sloan means his frameworks have been stress-tested against academic scrutiny and refined for senior leadership audiences, not just configured for conference delivery. Biography highlights Former columnist for the Financial Times on digital leadership for approximately a decade Lecturer at MIT Sloan School of Management on digital leadership Executive leadership development at the Moller Institute, Churchill College, University of Cambridge Founder of The Intelligent Organisation, a think tank focused on how organisations must evolve to remain viable under permanent disruption Author of six books including Biz 4.0, The E-Skills Manifesto (commissioned by the European Commission), and Beyond Nine to Five Advisor to the European Commission on digital skills and e-skills policy Astrophysics graduate; early career includes software engineering at the European Space Agency Biography When organisations describe their transformation programmes, they usually mean technology deployment: new platforms, new tools, upgraded infrastructure. What they less often examine is whether the management model operating underneath those tools was designed for conditions that no longer apply. This is the central tension in Ade McCormack’s work. Most organisations are optimised for industrial-era stability but the environment they now operate in rewards adaptation. McCormack began his career as a software engineer. Trained in astrophysics, with early work at the European Space Agency, his background shaped his ability to think in systems and across disciplines. His trajectory took him eventually to the Financial Times, where he wrote on digital leadership for close to a decade. He has since worked with senior executives at MIT Sloan and at the Moller Institute, University of Cambridge, bringing the same argument into formal leadership education. His Intelligent Organisation framework sets out a model for the shift from process-driven, efficiency-optimised organisations to what he describes as living organisms; adaptive, distributed, and built to sense and respond rather than plan and execute. He draws on evolutionary biology, neuroscience, and anthropology to build this case, developing concepts such as super-resilience, synthetic certainty, and the cognitive gymnasium. These are not rhetorical devices. They map specific structural and cultural moves that organisations can make to function in conditions where certainty is the exception. As founder of The Intelligent Organisation and author of six books, including the E-Skills Manifesto commissioned by the European Commission, McCormack’s work spans individual performance, organisational design, and policy. For executive audiences, the diagnosis he offers is one most are reluctant to reach on their own: that the management model they have inherited is not underperforming, it was simply never built for the era they are operating in. Key speaking topics Adaptive leadership and post-industrial organisation design The Intelligent Organisation model and super-resilience Digital transformation and the limits of technology deployment Future of work and the human-centric organisation Talent, cognitive performance, and the workforce of tomorrow Leadership in conditions of sustained volatility Organisational agility and living-systems thinking Governance in an increasingly volatile world Ideal for C-suite executives and boards leading large-scale transformation programmes in established organisations CHROs and people leaders rethinking workforce design, talent strategy, and culture in the context of accelerating disruption Transformation programme directors and change leads where incumbent operating models are under structural pressure Senior leadership development cohorts at business schools and executive education programmes Audience outcomes A working vocabulary; super-resilience, cognitive athletes, synthetic certainty, to reframe internal conversations about organisational change and leadership capability A concrete framework (the Intelligent Organisation model) for diagnosing the structural gap between a current operating model and one capable of sustained adaptiveness A reorientation of technology investment decisions: from efficiency gains to adaptiveness enablement Clarity on why conventional strategic planning is inadequate under conditions of permanent volatility, and what a more adaptive posture requires in practice An argument, grounded in biology and human performance science, for why putting people, not process, at the centre of organisational design is a competitive necessity, not a cultural preference

Why organisations work with Amit Joshi His work gives leaders a precise diagnosis of the “islands of excellence” problem – why AI generates results in one function but fails to cross organisational boundaries – and a practical application logic for what has to change structurally and strategically for it to scale. His 2025 book The AI-Centered Enterprise introduces the 3Cs framework: Calibrate, Clarify, Channelize, a practical decision architecture for leaders redesigning organizations around context-aware AI, grounded in documented case studies across multiple industries. He publishes in both Harvard Business Review and MIT Sloan Management Review and has twice won the MSI/H. Paul Root Award for best paper in the Journal of Marketing: a combination that places analytical rigour and commercial applicability in the same conversation. As Co-Director of IMD’s AI Strategy and Agentic Implementation program and Director of its Generative AI for Business Sprint, he works continuously with senior executives from banking, pharma, telecoms, and retail navigating live AI transformations, not retrospective case analysis. Named one of Switzerland’s Digital Shapers in 2020 by a consortium of Swiss media including Bilanz, Handelszeitung, and Le Temps: one of a small group identified as shaping the European digital economy. Biography highlights Professor of AI and Strategy, IMD Business School, Lausanne; joined IMD in 2017 Co-Director, AI Strategy and Agentic Implementation program; Director, Generative AI for Business Sprint and Business Analytics for Leaders program, IMD Author of The AI-Centered Enterprise (2025) and GAIN: Demystifying GenAI for Office and Home (2025) Two-time winner of the MSI/H. Paul Root Award for best paper in the Journal of Marketing (2010 and 2015); Robert D. Buzzell Best Paper Award (2006) Named a Digital Shaper by Bilanz, Handelszeitung, Le Temps, and Digitalswitzerland (2020); voted favourite professor by IMD MBA Class of 2024 Published in Harvard Business Review, MIT Sloan Management Review, Journal of Marketing, and Marketing Science; cited in the Financial Times, Bloomberg, NPR, CNN, and Forbes Led panel discussion at the World Economic Forum, Davos (2020) PhD, UCLA Anderson School of Management; PGDM, Indian Institute of Management Calcutta Biography Most senior leaders now have AI running somewhere in their organisation. The harder question – one that Joshi has built a body of work around – is why it rarely runs everywhere. As Professor of AI and Strategy at IMD Business School in Lausanne, Amit Joshi directs the Generative AI for Business Sprint and co-directs the AI Strategy and Agentic Implementation program, working with executives from banking, pharma, retail, and telecoms on both the strategic and application decisions that determine whether AI scales. His work with organizations across banking, pharma, retail, telecoms, and financial services has produced a sharply specific diagnosis of where enterprise AI goes wrong: not in the technology, but in the organization built around it. The concept he returns to is what he calls “islands of excellence”, AI that works in one function, under one champion, without the structural conditions to spread. His 2025 book The AI-Centered Enterprise, co-authored with Ram Bala and Natarajan Balasubramanian, addresses this directly. The book’s 3Cs framework – Calibrate, Clarify, Channelize – gives leaders a practical architecture for moving from point-solution AI to systems that understand organizational context, intent, and workflow. His earlier book GAIN, co-authored with Michael Wade, makes the strategic case that generative AI is a paradigm shift, not an upgrade, and that the organizational response should reflect that distinction. His research on marketing strategy, analytics, and AI applications has been published in the Journal of Marketing, Marketing Science, Harvard Business Review, and MIT Sloan Management Review. He has twice won the MSI/H. Paul Root Award for best paper in the Journal of Marketing and was named one of Switzerland’s Digital Shapers by a consortium of Swiss media in 2020. His analysis is regularly covered in the Financial Times, Bloomberg, Forbes, and NPR, and he led a panel discussion at the World Economic Forum in Davos. Joshi holds a PhD from UCLA Anderson School of Management and a postgraduate management diploma from the Indian Institute of Management, Calcutta. He started his career as a sales manager at Cadbury India: a background that continues to shape an approach to AI strategy grounded in commercial reality rather than technical possibility. Key speaking topics Enterprise AI strategy and scaling Generative AI implementation Context-aware AI and organizational design Data and analytics capability building AI and commercial strategy Digital transformation leadership Building AI-ready organisations Ideal for C-suite leadership teams shaping or accelerating enterprise AI strategy CDOs, CTOs, and Chief Analytics Officers leading AI and data transformations Boards evaluating AI investment priorities and organizational readiness Senior executive education cohorts in banking, pharma, telecoms, retail, and financial services Audience outcomes A named diagnostic framework for identifying where and why AI is stalling in their organization Clarity on the distinction between context-aware AI and point-solution AI, and its strategic implications for investment and organizational design A practical model – the 3Cs: Calibrate, Clarify, Channelize – for moving from AI pilots to scaled enterprise capability A sharper understanding of how data infrastructure, organizational structure, and AI strategy need to be aligned, not sequenced The ability to evaluate AI proposals against a strategic rationale rather than a technology roadmap alone

Why organisations work with Andrew McMillan He ran customer experience for the John Lewis department store division across 26 UK shops, so he speaks from inside one of the most studied service cultures in British retail, not from a framework bought off a shelf. His central argument is operational, not motivational: customer experience is an output of employee engagement and leadership behaviour, and any programme that treats it as a frontline training problem will fail. He has tested the thesis outside retail, with Shell, Air France, United Airlines, Toyota, Barclays, Mercedes-Benz, RBS and NHS foundation trusts among the organisations he has advised through Engaging Service. He chaired Revo’s Customer Experience Committee for seven years, which gives him a sector-wide view of what separates shopping centres, high streets and service organisations that keep customers from those that do not. He is useful in the room with senior leaders because the conversation turns quickly to values, hiring, internal communication and manager behaviour, which is where service actually breaks. Biography highlights 28 years with the John Lewis Partnership, culminating in responsibility for customer experience across the department store division and its 26 UK shops. Founder of Engaging Service, a consultancy on employee engagement, customer experience and the leadership that links the two. Chair of the Customer Experience Committee at Revo from 2010 to 2017, overseeing the growth of the ACE Awards to more than 100 shopping centre entrants. Judge and adviser for the Customer Focus Award at the Lloyds Bank National Business Awards from 2015. Advised named organisations including Shell, Air France, United Airlines, Toyota, Barclays, Mercedes-Benz, RBS, Rightmove, MoneySuperMarket and the Law Society. During his tenure, John Lewis department stores were recognised for customer experience by Which?, Verdict and Retail Week. Biography Service cultures that customers notice are not built on the shop floor. They are built in hiring decisions, in what managers are promoted for, in what the organisation tolerates on a difficult Tuesday. Andrew McMillan spent nearly three decades inside a business that understood this, and now spends his time explaining to other organisations why their service programmes are not working. He joined the John Lewis Partnership as a management trainee at Brent Cross, led selling teams across several branches, headed a department at the Oxford Street flagship, and ran the department stores’ internal intelligence team before taking responsibility, from 2000, for customer experience across the entire department store division. That meant 26 shops and tens of thousands of customer-facing partners. During his tenure, the business was recognised for customer experience by Which?, Verdict and Retail Week. In 2012 he founded Engaging Service and has since worked with more than 40 organisations, among them Shell, Air France, United Airlines, Toyota, Barclays, Mercedes-Benz, RBS, Rightmove, MoneySuperMarket, the Law Society and several NHS foundation trusts. The work is consistent across sectors: diagnose the gap between the experience leaders say they want and the culture they are actually running, and rebuild the link between the two. He chaired Revo’s Customer Experience Committee from 2010 to 2017, growing its ACE Awards to over 100 shopping centre entrants, and has judged the Customer Focus Award at the Lloyds Bank National Business Awards since 2015. The through-line is practical: in an economy where product parity is the norm, the companies customers stay with are the ones whose people want to be there. Key speaking topics Customer experience as an output of culture Employee engagement and service performance Leadership behaviour and organisational values Building and sustaining a service culture at scale Retail and shopping centre customer experience Purpose, values and frontline behaviour Translating the John Lewis Partnership model to other sectors Ideal for CEOs, COOs and boards reviewing why customer experience investment is not producing the promised lift CHROs and heads of employee engagement connecting people strategy to commercial outcomes Customer experience, service and operations leaders in retail, financial services, hospitality, transport and healthcare Shopping centre and retail property leadership working on tenant mix, placemaking and visitor experience Audience outcomes A sharper view of why customer experience programmes fail when they are run as training rather than as culture change Specific, named examples from inside John Lewis of how engagement, leadership behaviour and service performance reinforce each other Practical questions to take back to their own organisation about hiring, manager behaviour and internal communication A clearer sense of where service sits in the operating model, and which leadership decisions actually move the needle

Why organisations work with Antonio Nieto-Rodriguez His “Project Economy” argument, developed across seven books, two Harvard Business Review cover articles, and the 2026 book Powered by Projects (HBR Press), gives boards and CEOs an evidence-based framework for why transformation fails and what structural changes are required to fix it. He provides the most specific publicly available diagnosis of executive project failure: leaders sponsor too many initiatives, misunderstand their own sponsorship role, and treat execution as a delegated technical function rather than a strategic leadership responsibility. His current C-suite work focuses on execution speed and the integration of AI into prioritisation, sponsorship, and decision-making, addressing the practical mechanics of moving transformation programmes faster rather than only managing them better. His 2026 “Project-Driven Organization” model offers transformation leaders a concrete operating architecture beyond agile and beyond PMO reform for building organisations capable of delivering sustained change. A 25-year corporate career at PwC, BNP Paribas Fortis, Fortis Bank, and GlaxoSmithKline Vaccines, including leading the post-merger integration of ABN AMRO, one of the largest acquisitions in financial services history, means his frameworks are stress-tested against the mechanics of real, large-scale transformation. Twice recognised in the Thinkers50 ranking (2023, 2025) and the most published project management author in Harvard Business Review, his arguments carry institutional credibility in conversations at board and C-suite level. Biography highlights Creator of the “Project Economy” concept; author of the featured Harvard Business Review articles “The Project Economy Has Arrived” (Nov/Dec 2021) and “The Project-Driven Organization” (Jan/Feb 2026) Author of Powered by Projects: Leading Your Organization in the Transformation Age (HBR Press, 2026) and the Harvard Business Review Project Management Handbook (HBR Press, 2021) Twice included in the Thinkers50 ranking of the world’s most influential management thinkers (2023, 2025); recipient of the Thinkers50 “Ideas into Practice” award; most published project management author in Harvard Business Review Fellow and former global Chairman, Project Management Institute (2016); currently Vice President, Association for Project Management (APM) Senior corporate career at PricewaterhouseCoopers (global lead, project and change management), BNP Paribas Fortis, Fortis Bank, and GlaxoSmithKline Vaccines Visiting professor at Duke CE, IE Business School, Solvay, Vlerick, École des Ponts, and Skolkovo; MBA, London Business School Founder of Projects & Company; co-founder of the Strategy Implementation Institute; creator of the Brightline Initiative; member of Marshall Goldsmith’s 100 Coaches Biography Antonio Nieto-Rodriguez built the first phase of his career inside the machinery of large-scale transformation. At PricewaterhouseCoopers, he became global lead for project and change management. At Fortis Bank, he led the post-merger integration of ABN AMRO (at the time, the largest acquisition in financial services history). At GlaxoSmithKline Vaccines, he served as Director of the Program Management Office. Those twenty-five years gave him a precise understanding of where transformation programmes break down, and why. The conclusion he drew is counterintuitive: the problem is not project management. The problem is leadership. His “Project Economy” argument, first published in Harvard Business Review in 2021, extended in his January 2026 book Powered by Projects (HBR Press) and a companion HBR article the same month, holds that projects are now the primary mechanism through which organisations create value. Most senior leaders, however, still manage them as a secondary, delegated activity. The result is a structural misalignment: transformation investment is spread too thin, executive ownership is ambiguous, and programmes stall not from lack of capability but from the absence of a structure built to execute at speed and scale. The “Project-Driven Organization” framework he introduced in 2026 addresses this directly. It is not an argument for better project managers; it is a blueprint for how boards, CEOs, and transformation leads must redesign authority, resource allocation, and culture to make strategic execution a repeatable organisational capability. This is taught at Duke CE, IE Business School, Solvay, Vlerick, École des Ponts, and Skolkovo, and underpins advisory work with organisations including Nestlé, L’Oréal, Google, ING, and Moodys. Twice included in the Thinkers50 ranking (2023 and 2025) and recipient of the Thinkers50 “Ideas into Practice” award, he is a Fellow and former global Chairman of the Project Management Institute and currently Vice President of the Association for Project Management. He is a member of Marshall Goldsmith’s 100 Coaches and the most published project management author in Harvard Business Review. Key speaking topics The Project Economy The Project-Driven Organization Transformation at scale and speed Strategy execution and organisational transformation Executive sponsorship and leadership accountability Portfolio prioritisation and strategic focus AI in accelerating execution Ideal for CEOs, COOs, and boards overseeing large-scale transformation programmes Chief Transformation Officers and strategy implementation leads PMO directors seeking executive-level alignment and mandate Executive education cohorts at business schools focused on strategy execution and organisational change Audience outcomes A reframed understanding of why transformation programmes fail – and the specific leadership behaviours that drive or undermine them Practical criteria for prioritising strategic initiatives when resources are constrained and demand is unlimited A working model of the Project-Driven Organization: what it looks like, how it differs from agile, and how to begin the transition Clarity on what active executive project sponsorship means in practice – and how it differs from oversight Familiarity with the Project Economy argument as a framework for making the case internally for structural change in how transformation is governed

Why organisations work with Archie Norman He ran the Asda turnaround from 1991 and sold the business to Walmart in 1999 at eight times the starting share price, a reference point that still defines UK retail recovery. He has chaired three FTSE-scale boards in very different states of repair: Asda, ITV and Marks & Spencer. Few speakers can discuss board, CEO and shareholder dynamics from all three seats. He sits at the intersection of commercial leadership and public policy, having served as Conservative MP for Tunbridge Wells, Chief Executive of the Conservative Party, and Lead Non-Executive at BEIS. He co-founded Policy Exchange in 2001, a think tank that shaped UK economic and public service reform, which gives his commentary on business and government real weight. The Institute for Turnaround awarded him its Lifetime Achievement Award in 2010 for practitioner work on corporate recovery, not for commentary on it. Biography highlights Chairman of Marks & Spencer since September 2017. Chairman of ITV plc from 2010 to 2016. Chief Executive then Chairman of Asda from 1991 to 1999, sold to Walmart in July 1999. Co-founder of the Policy Exchange think tank with Francis Maude in 2001. Lead Non-Executive Board Member at the Department for Business, Energy and Industrial Strategy, 2016 to 2020. Conservative MP for Tunbridge Wells 1997-2005; Chief Executive of the Conservative Party 1998-1999. Institute for Turnaround Lifetime Achievement Award, 2010. Biography Asda was close to collapse when Archie Norman arrived as Chief Executive in 1991. Over the following eight years, he and Allan Leighton rebuilt the operating model, the culture and the commercial pitch. The business was sold to Walmart in 1999 at eight times the starting share price, and the story is still used as a practitioner case at Harvard Business School. What distinguishes his perspective is the seat he has held since. Chairman of ITV from 2010 to 2016 through a hard pivot in the broadcast market. Chairman of Marks & Spencer since 2017, running a multi-year reset of stores, supply chain and digital. Three listed boards, three different forms of inertia, one consistent operating philosophy about how change actually happens inside a large company. The public policy side matters commercially. He was Conservative MP for Tunbridge Wells, Chief Executive of the Conservative Party under William Hague, and Lead Non-Executive at the Department for Business, Energy and Industrial Strategy from 2016 to 2020. He co-founded the Policy Exchange think tank with Francis Maude in 2001. That background shapes how he reads the interaction between regulators, ministers and boards, which is useful for any chair or CEO managing that perimeter. Youngest partner ever at McKinsey at 28, group finance director at Kingfisher at 32, and recipient of the Institute for Turnaround’s Lifetime Achievement Award in 2010. The point of the sequence is not the speed of it. It is that by the time he arrives in a boardroom to discuss a stalled transformation, he has seen the same patterns from the inside at every scale a UK board is likely to be operating at. Key speaking topics Corporate turnaround and organisational recovery Board and chair leadership Retail strategy and transformation Culture change inside listed companies Business and government Executive leadership under pressure Ideal for Chairs, CEOs and senior independent directors navigating a turnaround or strategic reset. Retail and consumer sector leadership teams. Boards and executive committees managing cultural resistance to change. Senior leaders in regulated industries where government relations shape commercial outcomes. Audience outcomes A concrete view of what the first 100 days of a serious turnaround actually look like at board and operating level. A sharper read on where cultural inertia sits inside a listed business and how to move it. A practitioner perspective on how chair, CEO and shareholder dynamics succeed or fail in a crisis. A clearer picture of how the business-government perimeter is managed in practice, from both sides.

Why organisations work with Aubrey Blanche-Sarellano She built the Balanced Teams Diversity Assessment used inside the Atlassian Team Playbook, giving People teams a measurement framework they can run themselves rather than a workshop they have to repeat. She has held the senior internal seat twice, at Atlassian and Culture Amp, so her recommendations come from running the function at scale, not from observing it. Her work on AI ethics is grounded in current academic study at Cambridge’s Leverhulme Centre, which means the responsible-AI content is current with regulation rather than recycled from 2021 DEI decks. She treats equity as a product and operations problem. That makes her useful to CHROs, Heads of Product, and AI leads, not only to DEI specialists. She speaks credibly to the post-DEI-backlash context: how to keep inclusion outcomes when the political signalling has to come down. Biography highlights Founder and CEO of The Mathpath, advising on equitable operations, responsible AI, and ESG. Former Global Head of Equitable Design & Impact, Culture Amp. Former Global Head of Diversity & Belonging, Atlassian. Built the function from scratch. Inventor of the Balanced Teams approach and the Balanced Teams Diversity Assessment in the Atlassian Team Playbook. Master’s candidate in AI Ethics and Society, Leverhulme Centre for the Future of Intelligence, University of Cambridge. Board director at Circle of Blue and the Culture Amp Foundation; limited partner at Operator Collective. Featured in Wired, Wall Street Journal, Australian Financial Review, and USA Today. Biography Diversity programmes were designed for a political environment that no longer exists. Budgets are smaller, scrutiny is sharper, and the language that worked five years ago now invites litigation in some markets and ridicule in others. The companies that still want inclusion outcomes have a problem: they need the results, but they cannot keep running the programme in its original form. Aubrey Blanche-Sarellano works on that problem from the operations side. She built Atlassian’s Diversity & Belonging function from scratch and scaled it across the company’s international expansion, then joined Culture Amp as the first Global Head of Equitable Design & Impact. The Balanced Teams Diversity Assessment she developed at Atlassian became part of the company’s public Team Playbook, which is why her frameworks are familiar to People teams who have never met her. Through The Mathpath, her consultancy, she now advises leaders on the same question at a higher altitude: how to embed equity into talent processes, product decisions, and AI deployment so that the outcomes survive without the political infrastructure. Her current academic work at Cambridge’s Leverhulme Centre for the Future of Intelligence sits behind the responsible-AI content, which has become a larger share of her client engagements. She is direct about what does not work. Unconscious bias training is not, in her reading, a solution. Equitable design is. Her audiences leave with a clearer view of where inequity is actually produced inside their organisation and which operating levers, talent process, product practice, AI tooling, will move it. Key speaking topics Equitable operations and organisational design Responsible AI and algorithmic bias Talent process redesign and ERG programmes Inclusion in a post-DEI-backlash context Equitable product development ESG and ethical business operations Ideal for CHROs and Heads of People rebuilding inclusion strategy under new constraints Heads of Product and AI leads embedding fairness into model deployment and product practice ERG sponsors and DEI leads under pressure to demonstrate operating impact, not activity Executive teams reviewing where to take DEI investment next Audience outcomes A clearer map of where inequity is produced inside your own talent and product systems A working definition of equitable design, with examples of where it replaces conventional DEI activity Specific guidance on evaluating AI tools for fairness risk before deployment A read on how to keep inclusion outcomes when the political signalling has to come down Language for talking about equity that holds up in front of a sceptical board

Why organisations work with Bill Fischer Primary-source access to Haier’s rendanheyi model, one of the most studied organisational experiments of the last two decades, with direct consulting engagement rather than secondary commentary. A working framework for turning a commodity business into a platform of autonomous micro-enterprises, grounded in Reinventing Giants and a decade of fieldwork inside Chinese and Western incumbents. Co-direction of IMD’s Driving Strategic Innovation programme with MIT Sloan gives him a live executive audience and a tested pedagogy, not only a book. A Thinkers50 Hall of Fame induction and a former CEIBS presidency signal range: he reads Chinese industrial strategy and Western corporate transformation from the inside of both. Two decades of work on creative teams, from Virtuoso Teams to The Idea Hunter, give him a practitioner language for how ideas actually get found and executed inside organisations. Biography highlights Professor Emeritus of Innovation Management at IMD, Lausanne. Inducted into the Thinkers50 Hall of Fame, 2019. Former President of China Europe International Business School (CEIBS), Shanghai, 1997-1999; recipient of Shanghai’s Silver Magnolia award. Co-founder and co-director of IMD’s Driving Strategic Innovation programme with MIT Sloan. Author of Reinventing Giants (Wiley, 2013), The Idea Hunter (Wiley, 2011), and Virtuoso Teams (FT/Prentice Hall, 2005). Forbes columnist, “The Ideas Business”; management innovation consultant to Haier Group. Biography Haier was a near-bankrupt Qingdao refrigerator maker when Fischer first studied it. Three decades later it is the world’s largest home appliance group and the most watched organisational experiment in global management, run as a platform of thousands of autonomous micro-enterprises. Fischer’s book Reinventing Giants documented how that happened, and he has advised the company on its rendanheyi model since. That work sits inside a longer argument. Fischer’s research treats innovation as a social problem, not a creativity problem. Virtuoso Teams looked at how small groups of strong talents produce original work under pressure. The Idea Hunter showed that good ideas are mostly found, not invented, and that the hunt is a disciplined practice. Reinventing Giants pushed the question up one level, to the architecture of the firm itself. His institutional track record reinforces the range. He held an endowed chair at the University of North Carolina at Chapel Hill for more than two decades, led CEIBS in Shanghai at the point when it became China’s first serious global business school, and has been on the IMD faculty in Lausanne since 1990. With MIT Sloan he co-directs Driving Strategic Innovation, one of the longer-running senior executive programmes on the subject. For buyers, that means a speaker who can move from the CEO question, how do we stop strangling new businesses inside the old one, to the concrete organisational moves that Haier and a small number of other firms have actually made. Key speaking topics Business model innovation in mature incumbents Haier and the rendanheyi platform model Organisational design for innovation Creative teams and talent Corporate transformation in China Leadership of innovation programmes Ecosystems and micro-enterprise structures Ideal for CEOs and boards of large incumbents under pressure to generate new businesses from the core. Chief Strategy, Chief Innovation and Chief Transformation officers redesigning operating models. Senior leadership teams at industrial and consumer-goods firms competing against Chinese platform companies. Executive development audiences on innovation, strategy, and organisational design. Audience outcomes A clear read of what Haier actually did, beyond the slogans, and what parts travel to other firms. Sharper vocabulary for diagnosing why new ideas die inside the existing structure. A working model of the firm as a platform of micro-enterprises, with the trade-offs named. A practitioner frame for finding, developing and scaling ideas through small strong teams. Perspective on Chinese management practice from someone who has taught and led inside it.

Why organisations work with Bjarke Ingels His “hedonistic sustainability” concept – coined in a 2011 TED talk with over two million views – gives leadership teams a credible, named argument against the assumption that environmental ambition and commercial performance are in tension. The Yes Is More manifesto argues against the choice between bold vision and practical delivery; it is taught beyond architecture because the logic is genuinely transferable to any organisation navigating competing strategic demands. BIG’s project portfolio – CopenHill’s waste-to-energy plant with a public ski slope, the BIG U flood-defence park in Manhattan, the Google North Bayshore campus co-designed with Thomas Heatherwick – gives executive audiences proof that resolving sustainability and desirability through design produces outcomes superior to either goal pursued alone. He has spoken at the World Economic Forum, TED, WIRED, and 10 Downing Street, meaning his frameworks have already been stress-tested in front of heads of government, technology leaders, and senior executives. Teaching at Harvard, Yale, Columbia, and Rice runs alongside leading a 400-person practice with major projects on four continents – his arguments carry the authority of both the seminar room and the construction site. Biography highlights Founder and creative partner of BIG (Bjarke Ingels Group), established 2006; offices in New York, London, and Copenhagen; team of 400+ Originator of “hedonistic sustainability,” introduced in a 2011 TED talk now viewed over two million times Author of Yes Is More: An Archicomic on Architectural Evolution (2009) and HOT TO COLD: An Odyssey of Architectural Adaptation Named to TIME Magazine’s 100 Most Influential People (2016); WSJ Innovator of the Year in Architecture; Fast Company 100 Most Creative People in Business Awards include the Golden Lion at the Venice Architecture Biennale (2004), ULI Award for Excellence (2009), Danish Crown Prince’s Culture Prize (2011); Honorary Fellow of the AIA (2020) and RIBA (2015) Featured as opening subject of Netflix’s Abstract: The Art of Design; speaker at TED, the World Economic Forum, WIRED, and 10 Downing Street Has taught at Harvard, Yale, Columbia, and Rice Universities; honorary professor at the Royal Academy of Arts, School of Architecture, Copenhagen Biography CopenHill is a waste-to-energy plant in Copenhagen that doubles as a public ski slope, climbing wall, and rooftop hiking trail. It is not a compromise between environmental performance and civic amenity. It is Bjarke Ingels’ most cited demonstration of what he calls “hedonistic sustainability” – the argument that reducing environmental impact and improving how people experience their city are the same design challenge. In his 2011 TED talk, now viewed over two million times, Ingels introduced the concept and set out the logic. His manifesto Yes Is More pushed the argument further, proposing “pragmatic utopianism” as a design principle: the deliberate rejection of the choice between visionary ambition and commercial delivery. The book was written for architects. It is now taught in business and strategy contexts because the core argument is transferable. Ingels founded BIG in Copenhagen in 2006, following earlier work at OMA under Rem Koolhaas and the co-founding of PLOT with Julien De Smedt. The firm now operates from New York, London, and Copenhagen with more than 400 staff. Its projects range from the BIG U – Manhattan’s Hurricane Sandy flood-defence infrastructure, redesigned as a continuous public park – to Google’s North Bayshore campus, co-designed with Thomas Heatherwick, where workplace performance and environmental targets were treated as a single design brief. TIME Magazine named him one of the world’s 100 Most Influential People in 2016. He holds the WSJ Innovator of the Year award, Honorary Fellowships from the AIA and RIBA, and has spoken at the World Economic Forum and 10 Downing Street. He has taught at Harvard, Yale, Columbia, and Rice. Netflix’s Abstract: The Art of Design featured him as its opening subject. His discipline is architecture; his primary value to organisations is a framework for dissolving the trade-off between ambition and pragmatism. Key speaking topics Hedonistic sustainability and design-led climate action Pragmatic utopianism and innovation strategy Urban resilience and large-scale infrastructure design Architecture’s role in organisational and civic identity Creative leadership at scale The built environment and corporate space strategy Design thinking across disciplines Ideal for C-suite and executive leadership teams at real estate, infrastructure, and large-scale development organisations Chief Sustainability Officers and ESG leads seeking to reframe sustainability as a source of commercial advantage rather than compliance cost Corporate boards and transformation leads examining how built environment decisions affect organisational culture, talent, and long-term asset value Civic leaders and urban planners making large-scale public investment decisions Audience outcomes A named, transferable framework – “hedonistic sustainability” – for challenging the trade-off assumption in ESG, design, and innovation strategy conversations Concrete examples, drawn from BIG’s global project portfolio, of how resolving competing constraints through design produces outcomes that neither goal alone would generate A reframe of what “innovation” means in large-scale, long-horizon project environments where short-term pragmatism typically wins Greater confidence in presenting design ambition as a strategic argument rather than an aesthetic or cost preference Practical insight into building and leading a high-velocity creative organisation across multiple geographies and project scales

Why organisations work with Clay Shirky He is running one of the most closely watched AI transitions inside a major research university, giving leaders a live view of how a complex institution is actually absorbing the technology, not a theoretical account. His 2008 book Here Comes Everybody is still the reference text for how networks dismantle hierarchical coordination. He brings two decades of that argument to the current question of what AI does to professional work. He has spent his career identifying the moment a technology stops being a tool and starts changing who gets to do the job. Leaders use him to pressure-test where that line sits inside their own organisation. He writes and speaks in plain language. Senior teams come away with a sharper vocabulary for decisions they had been circling: about integrity, expertise, and the parts of the business that AI makes cheaper to replace than to defend. Named originator of the Shirky Principle, which is quoted back at boards more often than most of them realise: institutions try to preserve the problem to which they are the solution. Biography highlights Vice Provost for AI and Technology in Education, New York University. Associate professor at NYU’s Arthur L. Carter Journalism Institute and Tisch School of the Arts Interactive Telecommunications Program. Former Chief Information Officer, NYU Shanghai. Author of Here Comes Everybody, Cognitive Surplus, and Little Rice, published by Penguin. Edward R. Murrow Visiting Lecturer, Harvard Kennedy School’s Shorenstein Center. Contributor to The New York Times, The Wall Street Journal, Harvard Business Review, and Wired. TED speaker with multiple talks on collaboration, cognitive surplus, and the politics of networked media. Biography The question most organisations are now quietly asking about AI is not technical. It is institutional. If the tools available to a junior employee can produce output that used to require a senior one, what happens to the rungs of the ladder in between? That is the terrain Clay Shirky has been working on for twenty years, first as a theorist of digital networks, now as the person running AI strategy inside one of the largest research universities in the world. At NYU he is Vice Provost for AI and Technology in Education, with responsibility for how the university teaches, examines, and credentials students in an environment where a generative tool can write a plausible essay in seconds. Before that he was Chief Information Officer of NYU Shanghai. He holds faculty positions at the Arthur L. Carter Journalism Institute and the Tisch School of the Arts Interactive Telecommunications Program. Here Comes Everybody, published in 2008, set out the argument that group action no longer requires a formal organisation to coordinate it. Cognitive Surplus extended the case into what people do with the time that television used to absorb. Little Rice looked at the same dynamics through the smartphone industry in China. The through-line is consistent: when the cost of coordination falls, the shape of every institution that depended on that cost changes. The Shirky Principle, named by Kevin Kelly, captures the argument leaders take back to their own boards: institutions will try to preserve the problem to which they are the solution. He has made that case to audiences at TED, at Harvard’s Shorenstein Center as Edward R. Murrow Visiting Lecturer, and in the pages of the New York Times, Wall Street Journal, Harvard Business Review, and Wired. The current application, and the reason senior teams are booking him, is AI. Key speaking topics AI and the future of knowledge work Institutional change in the age of generative AI Networked collaboration and the economics of group action The future of education, credentialing, and academic integrity Digital disruption of professional expertise Technology policy and the public internet Organisational design for a post-hierarchical era Ideal for Boards and executive teams working through AI strategy beyond productivity use cases. University, publishing, media, and professional services leaders whose business model depends on credentialed expertise. CHROs and learning leaders rethinking how people are trained, assessed, and promoted when AI can do parts of the job. Policy and public sector leaders examining how digital networks and AI are reshaping institutional trust. Audience outcomes A sharper reading of which parts of their organisation AI makes cheaper to replace than to defend. A working vocabulary for the decisions leaders are already making about integrity, authorship, and expertise. A clearer sense of what a major research university is actually doing about AI, from someone running the work. A framework for thinking about institutional change that does not collapse into either hype or fatalism. Concrete examples of networked coordination and AI adoption drawn from two decades of original research and current practice.

Why organisations work with Dirk Ahlborn He has operated, not theorised, one of the largest crowd-powered equity companies ever built, with hundreds of contributors working for future equity on a single transport moonshot. He took an open concept posted publicly by Elon Musk and turned it into an incorporated global venture with government-level feasibility partnerships, giving leaders a concrete template for converting ideas into companies. His JumpStartFund platform is studied as a Harvard Business School case on crowd-powered innovation ecosystems, which gives the argument institutional weight beyond bureau bios. He brings a specific point of view on how to structure incentives, intellectual property and contribution when the workforce is distributed, part-time and equity-aligned rather than payrolled. He speaks from direct operator experience in alternative energy, manufacturing and transport, not from consulting on innovation as an abstract discipline. Biography highlights Co-founder and Chairman of Hyperloop Transportation Technologies, a company incubated on a crowd-powered equity model. Founder and CEO of JumpStarter Inc., operator of the JumpStartFund crowdsourcing platform. Subject of a Harvard Business School case study on crowd-powered innovation ecosystems. Keynote speaker at SXSW, the World Economic Forum, CES and the Smart Mobility World Congress. Featured in Forbes, Wired, Bloomberg, CNN, CNBC, Wall Street Journal and Boston Globe. Contributor to the Bosch Global thought leadership platform. Biography Hyperloop Transportation Technologies was set up in 2013 using a method almost no serious company had tried at that scale: hundreds of contributors working ten hours a week in exchange for stock options, coordinated through an online platform. The company that emerged went on to sign feasibility agreements with multiple governments. The interesting argument is not the train. It is the operating model. That model came out of JumpStartFund, the crowdsourcing platform Ahlborn launched the same year in El Segundo. The platform was designed to solve a specific problem, which is that most ideas never become companies because the capital, talent and coordination to build them sit in separate silos. JumpStartFund compressed those into one process. Harvard Business School has published a case study on how that works. Ahlborn’s background is unusually operational for someone running a moonshot. He started in Berlin banking in 1993, moved to Italy and built alternative energy and interior design businesses through the 1990s, and joined the Girvan Institute of Technology in Southern California in 2009 to help commercialise early-stage tech linked to NASA’s Ames Research Center. That sequence matters because his argument is not theoretical. He has built, sold and scaled businesses across sectors that rarely share a playbook. What he offers serious organisations is a working thesis on how to mobilise contribution at scale without hiring at scale, tested against one of the most ambitious engineering projects of the last decade. The thesis is portable. The specifics, stock-for-time structures, advisory-point commissions, crowd-led IP generation, translate into any organisation trying to attempt something its existing headcount and budget were not designed to deliver. Key speaking topics Crowd-powered venture building New business models for the post-industrial economy Entrepreneurship and distributed equity The future of transportation Innovation ecosystems and platform design Leading moonshot projects inside and outside the corporation Ideal for CEOs and founders designing new venture models outside conventional VC structures. Innovation, strategy and corporate venture leads running moonshot or skunkworks programmes. Transport, infrastructure and mobility leaders tracking what comes after road and rail. Boards weighing how to structure equity, IP and contribution in distributed organisations. Audience outcomes A concrete framework for running a crowd-powered venture, drawn from an operating example rather than a theoretical model. A clearer view of when equity-for-time structures work, and when they break. Specific language for pitching non-standard venture models to boards and institutional partners. A sharper read on what the next decade of transport, mobility and infrastructure investment is likely to reward.

Why organisations work with Grace Lordan She runs the only research centre of its kind inside a top-tier university focused on bringing behavioural science to inclusion at firm level, The Inclusion Initiative at LSE, which gives her findings weight that internal DEI teams cannot generate alone. Her work tells senior leaders which interventions actually shift hiring, promotion, and retention data, and which ones look good in a values statement but fail under measurement. She speaks the language of CFOs and boards, linking inclusion to productivity and performance, which is what gets budget approved and kept. She brings a practical behavioural toolkit, nudges, structured decision design, debiased processes, that leaders can install rather than aspire to. Her Penguin book Think Big has built a wide reader base among professionals, so audiences often arrive already familiar with her frame for individual career design, which makes the organisational material land faster. Biography highlights Associate Professor in Behavioural Science, London School of Economics and Political Science. Founding Director of The Inclusion Initiative at LSE, the research centre she established in 2020. Director of the MSc in Behavioural Science at LSE. Author of Think Big: Take Small Steps and Build the Future You Want (Penguin Life, 2021). Served on the UK government’s Skills and Productivity Board and the BEIS social mobility taskforce; advisory board member of the Women in Finance Charter. Contributor to Financial Times, Harvard Business Review, MIT Sloan Management Review, Fortune, Fast Company, and Reuters; host of the Work FORCE podcast. Biography Inclusion work inside firms has a credibility problem. Budgets have grown for a decade, yet most leadership teams struggle to show a clean line between their interventions and real movement in who gets hired, promoted, and retained. That is the gap Grace Lordan has built a career around closing. She is an Associate Professor in Behavioural Science at the London School of Economics and the founding director of The Inclusion Initiative, the LSE research centre she established in 2020 to bring behavioural science into how firms actually design talent decisions. Her research tests which interventions move the numbers and which do not, across hiring screens, promotion processes, and team composition. The work is published in peer-reviewed journals and picked up by Financial Times, Harvard Business Review, and MIT Sloan Management Review. She also directs the LSE MSc in Behavioural Science, teaches corporate decision-making to executive students, and has advised the UK government on skills, productivity, and social mobility. Her Penguin book Think Big: Take Small Steps and Build the Future You Want applies the same evidence base to individual career design, which is why professional audiences often encounter her ideas before they meet her in the room. What senior buyers get is someone who can talk to a CHRO about process design, to a CFO about productivity, and to a board about where their inclusion spend is working. The argument is built on evidence from an LSE research centre, not consultancy generalities. Key speaking topics Inclusion as a measurable driver of firm productivity Behavioural science applied to hiring and promotion decisions Designing teams for performance and progression The future of work and skills in a changing labour market Women’s progression and the economics of the gender gap Evidence-based leadership and debiased decision-making Ideal for CHROs and heads of talent responsible for moving measurable inclusion outcomes CEOs and boards allocating budget to DEI and wanting to know what actually works Financial services and professional services leadership teams working under the Women in Finance Charter or equivalent progression commitments Executive audiences across government, policy, and regulated sectors addressing skills and social mobility Audience outcomes A sharper read on which inclusion interventions have evidence behind them and which do not Specific behavioural design moves leaders can apply to hiring, promotion, and team decisions Language that connects inclusion to productivity and performance for CFO and board conversations A clearer view of where the future of work is moving for skills, talent pipelines, and progression Confidence to retire activities that signal good intent but fail on measurement

Why organisations work with Susan Hetrick A working operating model for toxic culture, not a moral framing of it. Her four-stage progression gives a board language to discuss what stage they are in, before deciding what to do. The RESPECT framework as a remediation sequence, used inside her book and consultancy at zuhra. It anchors the conversation in specific leadership behaviours rather than values posters. Practitioner credibility from senior HR roles at the World Bank Group, RBS, HSBC, Aegon and Deloitte, paired with a doctorate from City University Business School. She has run the function she is now critiquing. A published, peer-reviewed thesis (Routledge, 2023; 2024 Business Book Awards finalist) that gives the room a single, citable reference point rather than a deck of opinions. Biography highlights Author, Toxic Organizational Cultures and Leadership: How to Build and Sustain a Healthy Workplace (Routledge, 2023). 2024 Business Book Awards finalist. Co-author with Professor Graeme Martin, Corporate Reputations, Branding and People Management: A Strategic Approach to HR. Doctorate in Organisational Psychology, City University Business School. Senior HR leadership roles inside the World Bank Group, RBS Group, HSBC, Aegon, Arab Banking Corporation and Deloitte. Academic appointments at the Universities of Aberdeen, Glasgow and London, Birkbeck College and Helsinki School of Economics. Founder of zuhra consulting; Chair of the Board, Dundee Rep and Scottish Dance Theatre. Keynote, CIPD Annual Conference 2023, to an audience of 600+ HR professionals. Biography Most organisations describe culture as something they have, not something they do. That language is what allows toxic patterns to harden inside otherwise functional companies, often for years before the board treats them as a strategic risk. Susan Hetrick’s work is built around closing that gap. Her book Toxic Organizational Cultures and Leadership (Routledge, 2023) sets out a four-stage account of how cultures degrade and a remediation sequence she calls the RESPECT framework. The book reached the 2024 Business Book Awards shortlist and is now used by HR leaders looking for a structured way to brief their executive committees. She brings 35 years of senior HR practice to the argument, including roles inside the World Bank Group, RBS, HSBC, Aegon, Arab Banking Corporation and Deloitte. Her doctorate in Organisational Psychology is from City University Business School, with academic appointments at Aberdeen, Glasgow, London, Birkbeck and Helsinki School of Economics. Today she runs zuhra consulting, a specialist culture practice, and chairs the boards of Dundee Rep and Scottish Dance Theatre. The combination matters because it gives senior teams a counterpart who has sat in their seat, written the academic case, and is now operating the remedy with paying clients. Key speaking topics Toxic organisational cultures Healthy workplace culture design Leadership behaviour and culture risk Corporate reputation and HR strategy Culture transformation in regulated industries Board oversight of people risk Organisational psychology in practice Ideal for CHROs and senior HR leaders facing engagement, attrition or conduct concerns Boards and audit/risk committees treating culture as a governance risk Executive teams entering or recovering from restructure, acquisition or scandal Regulated sector leadership groups (financial services, professional services, public bodies) Audience outcomes A four-stage diagnostic that lets a leadership team locate where their culture currently sits The RESPECT sequence as a practical guide to leadership behaviours that repair, rather than mask, cultural damage A clearer board-level language for naming culture risk before it becomes legal or reputational exposure A reading of how HR, legal and executive functions need to operate together to prevent toxicity recurring