Digital Transformation

Why organisations work with Alberto Levy Operator credibility on emerging tech: he is the co-founder and CEO of Poly Crypto Rewards and innovation advisor to the Royal Commission for AlUla, so the perspective comes from current decisions, not commentary. Teaches innovation and entrepreneurship inside the IE University International MBA, which gives executives the frameworks his book Start Here codifies for first-time founders and intrapreneurs. Track record across roughly 1,500 projects with 300+ clients in more than 15 countries, including Fortune 500 work spanning automotive, FMCG, media and technology. Recognised on the platforms senior buyers track: World Economic Forum, Harvard Business Review Summit, MIT EmTech, Singularity University, TEDx. A distinctive human-centred voice in a category dominated by hype: his keynotes connect AI, Web3 and design to leadership behaviour and culture, not just technology roadmaps. Biography highlights Adjunct Professor on the International MBA at IE University, Madrid, since 2018, and faculty member on innovation, design thinking and digital leadership programmes at Porto Business School, EGADE / Tec de Monterrey, IPADE, and Financial Times Headspring. Co-founder and CEO of Poly Crypto Rewards, a crypto rewards platform. Innovation and Technology Advisor to the Royal Commission for AlUla, Saudi Arabia, and board advisor at the Founder Institute. Author of Start Here: A Practical Guide to Entrepreneurship for First-Time Founders. Featured speaker at the World Economic Forum, MIT EmTech, Harvard Business Review Summit, TEDx, Singularity University, and Oracle Leaders Circle. Master’s in Interactive Telecommunications, New York University; Bachelor’s in Computer Engineering, Pontifical Catholic University of Rio de Janeiro; Aspen Institute alumnus and Forbes Business Council member. Biography The technology cycle has compressed. AI, Web3 and design tools that organisations were piloting two years ago are now embedded in their products, their go-to-market, and the daily work of their teams. Most leadership teams are still trying to convert that into durable operating advantage rather than another wave of pilots. Alberto Levy works in that gap. He has spent more than two decades inside roughly 1,500 projects across 15+ countries, advising Fortune 500 organisations in automotive, media, FMCG and technology, and has carried that experience into the classroom as an Adjunct Professor on the IE University International MBA, where he teaches innovation, design thinking and digital leadership. His operating profile gives the work weight. He is co-founder and CEO of Poly Crypto Rewards, an Innovation and Technology Advisor to the Royal Commission for AlUla in Saudi Arabia, and a board advisor at the Founder Institute. His book, Start Here: A Practical Guide to Entrepreneurship for First-Time Founders, distils the same playbook he uses with executive teams: spotting real problems, building businesses around them, and stress-testing them against modern tools, AI and digital business models included. Levy is described as an Innovation Evangelist by the Harvard Business Review Summit and the World Economic Forum, and has spoken at MIT EmTech, TEDx, Singularity University and Oracle Leaders Circle. The thread through all of it is a refusal to treat technology as the answer on its own. His argument to senior leaders is that AI, Web3 and design only become advantage when matched to a clear human problem the organisation has decided to solve. Key speaking topics Innovation as an operating discipline AI and human intelligence in the enterprise Web3, blockchain and the future of digital business Digital transformation with a human-centred lens Entrepreneurship and intrapreneurship at scale Creative leadership and culture Customer experience and experiential storytelling Ideal for Board and executive teams setting an AI, Web3 or digital strategy that has to outlast the current technology cycle Chief Innovation Officers, CTOs and transformation leads moving from pilots to operating model Corporate venture, intrapreneurship and founder-track programmes inside large organisations CMOs and customer experience leaders rebuilding around emerging technology Audience outcomes A clearer view of where AI and Web3 produce real operating advantage and where they do not A working model for translating innovation strategy into product, team and culture decisions Practical entrepreneurship tools drawn from Start Here, applicable to both founders and intrapreneurs A sharper sense of how to keep customers and employees at the centre of a technology agenda Confidence to make decisions on emerging technology without waiting for the next hype cycle

Why organisations work with Jack Shaw Nearly four decades of operator experience inside successive AI waves: from expert systems and knowledge-based AI through machine learning and predictive analytics to today’s generative AI and large language models. That continuity of pattern recognition is rare and directly useful when a board needs to separate durable shifts from noise. Author of The AI Imperative Series, a planned multi-volume set examining AI transformation industry by industry. The first volume, Manufacturing’s AI Imperative, was published in April 2026; subsequent volumes covering healthcare, finance, distribution, and government are in preparation. Track record advising senior leadership at Mercedes-Benz, Siemens, GE, Caterpillar, Rockwell Automation, Coca-Cola, 3M, IBM, Oracle, and Bosch. The client mix skews industrial and regulated, which is directly relevant when the audience is not a technology company. A working framework that separates tactical AI initiatives, which can pay back inside twelve months, from strategic programmes that reshape the operating model over three to five years. The framework is built for executive teams running both tracks simultaneously without one starving the other. Presents in 26 countries and all 50 U.S. states, with material that adapts to manufacturing, distribution, financial services, and public sector audiences rather than a single vertical. Biography highlights Author of The AI Imperative Series; first volume, Manufacturing’s AI Imperative, published April 2026 Graduate of Yale University; MBA, Kellogg School of Management, Northwestern University Nearly four decades of enterprise AI experience, from commercial expert systems through machine learning to generative AI Former Vice President of Commercial Systems, Applied Systems Intelligence; previously led an AI software company in Knowledge-Based Expert Systems Advisor to senior leadership at Mercedes-Benz, Siemens, GE, Caterpillar, Rockwell Automation, Coca-Cola, 3M, IBM, Oracle, and Bosch Keynote presentations in 26 countries and all 50 U.S. states, across manufacturing, distribution, financial services, and public sector audiences Biography Knowledge-Based Expert Systems were running in defence and industrial settings long before ChatGPT gave generative AI a consumer face. Jack Shaw was building commercial software in that space in the 2000s as Vice President of Commercial Systems at Applied Systems Intelligence, after leading an AI software company through the previous wave. He has been inside enterprise AI since before most organisations were asking the question. That operator background sits underneath the current work. As an AI transformation advisor, Shaw works with senior leadership at Mercedes-Benz, Siemens, GE, Caterpillar, IBM, and Bosch on where AI actually changes the economics of the business, and how to get there from wherever the organisation is now. The client mix is industrial and regulated. The material reflects that: less consumer futurism, more operating-model impact. Shaw is a graduate of Yale University with an MBA from the Kellogg School of Management, and the author of The AI Imperative Series. The first volume, Manufacturing’s AI Imperative, was published in April 2026; subsequent volumes covering distribution, government, and other industries are in preparation. The series applies the same structure across industries: a dual-path framework that separates the tactical AI initiatives that pay back inside twelve months from the strategic programmes that reshape the operating model over three to five years. The pattern across nearly four decades is consistent. Shaw translates the next technology wave into language a CFO or a board chair can act on, and does so with specific reference to what worked and what broke in the last three waves. That continuity is the reason senior teams keep booking him back when the technology label on the brief changes. Key speaking topics Artificial intelligence strategy for the enterprise Generative AI and large language models in business operations Enterprise AI: from pilot to operating-model change Digital transformation and AI adoption in industrial and regulated sectors Decision latency and learning velocity in enterprise AI Innovation and change management in regulated industries Ideal for Boards and C-suites setting enterprise AI and digital strategy CIOs, CTOs, and CDOs sequencing AI investment across competing priorities: infrastructure, workforce capability, data readiness, and vendor selection Manufacturing, automotive, distribution, and financial services leadership teams Industry associations and regulated-sector conferences asking where the technology actually lands in operations Audience outcomes A clearer read on which AI capabilities matter for their specific industry and time horizon Concrete examples from Fortune 500 deployments rather than generic case studies Vocabulary to challenge vendor pitches and internal proposals with sharper questions A dual-path framework for separating the AI initiatives that pay back inside twelve months from the strategic programmes that reshape the operating model over three to five years, with a method for running both tracks simultaneously without one starving the other

Why organisations work with Alex Connock He runs the AI for Executives module on the Oxford Executive MBA and co-directs Oxford’s postgraduate course in Artificial Intelligence for Business, so the content has been pressure-tested with senior leaders before it reaches a corporate audience. He spent two decades running media businesses at scale, including thirteen years as co-founder and CEO of Ten Alps with Bob Geldof and five as Managing Director of Endemol Shine North, which means his framing of AI is grounded in production economics, not vendor narrative. His Routledge textbook on media business models in the AI age is a teaching reference at multiple business schools and has been translated into Korean and Turkish, giving him a coherent published argument rather than a deck of demos. He moves credibly between a board conversation about AI strategy and a creative team session on generative tools, which is rare in a topic dominated by either technologists or policy commentators. Biography highlights Senior Fellow, Saïd Business School, University of Oxford; co-director of Oxford’s postgraduate course in Artificial Intelligence for Business. Professor of Media and Artificial Intelligence, University of Exeter. Head of Department, Creative Business, National Film and Television School. Author of three Routledge titles, including “Media Management and Artificial Intelligence” (2022), “Media Management and Live Experience” (2024), and “Entrepreneurship in Media and Entertainment” (2025). Co-founder and former CEO of Ten Alps (now Zinc Media) with Bob Geldof; former Managing Director of Endemol Shine North. Education: PPE (Oxford), Journalism (Columbia), MBA (INSEAD), PhD in video optimisation for e-commerce. Biography Generative AI has reordered the cost base of every business that produces content, software, or marketing, and the question for leadership teams is no longer whether to engage but where the operating model actually changes. That question is harder to answer well than the public debate suggests. It needs someone who has run a production company through a previous wave of digital disruption, and who teaches the underlying technology to senior executives now. That is the position Alex Connock occupies. At Saïd Business School in Oxford he co-directs the postgraduate course in Artificial Intelligence for Business and runs the AI for Executives module on the Executive MBA. He holds a Professorship in Media and Artificial Intelligence at the University of Exeter and leads the Creative Business department at the National Film and Television School. Before the academic work he spent two decades as an operator. He co-founded Ten Alps with Bob Geldof in 1998 and ran it as chief executive for thirteen years, producing programming for UK and international broadcasters and the UK government’s Teachers TV. He then ran Endemol Shine North as Managing Director through a period of substantial growth. His three Routledge titles, including the 2022 textbook “Media Management and Artificial Intelligence” with Korean and Turkish translations, give the talks a published spine. The result is a speaker who can take a board conversation from generative AI as topic to specific decisions about content, channel, and capital, with a vocabulary that holds up in front of both the strategy team and the creative team. Key speaking topics Generative AI and the media business AI for executives and the corporate operating model AI applied to marketing and brand The economics of synthetic content and creator platforms AI, national strategy and creative industries policy Entrepreneurship and growth in media and entertainment Ideal for Boards and executive committees commissioning an AI strategy session that goes beyond capability demos. CMOs, CSOs, and content leaders in media, entertainment, publishing, advertising, and marketing. Executive education and senior leadership programmes inside large corporates. Industry conferences in media, technology, and creative industries seeking a credentialed academic voice with operator history. Audience outcomes A clear read on where generative AI changes the unit economics of content, marketing, and customer-facing operations. A structured view of the AI tooling landscape, anchored to specific business decisions rather than vendor categories. Reference points from media businesses already running AI in production, including platforms, broadcasters, and creator economies. A working vocabulary for the boardroom conversation on AI strategy that holds up with both technical and commercial colleagues.

Why organisations work with Dino Sofos He has built category-leading shows in two different genres, launching Dua Lipa’s At Your Service as Persephonica’s first title and co-creating The News Agents, which hit 24 million downloads in seven months. He ran BBC News Podcasts for long enough to learn what works at scale: 85 million downloads across Brexitcast, Americast and Newscast during his tenure as editor. He understands the commercial crossover between audio and broadcast, having been the first editor to transfer a current affairs podcast, Brexitcast, onto BBC One in 2019. He speaks from operator experience, not commentary, which makes him useful to executives weighing real decisions about content, talent and audience strategy. Biography highlights Founder and CEO of Persephonica, an independent audio production company established in 2021. Former Editor of BBC News Podcasts, with 14 years at the BBC. Creator of Brexitcast, Americast and Newscast for the BBC. Brexitcast won the Listeners’ Choice award at the British Podcast Awards 2019. Co-creator of The News Agents with Emily Maitlis, Jon Sopel and Lewis Goodall, produced in partnership with Global. Producer of Dua Lipa: At Your Service, featuring guests including Elton John, Amal Clooney and Pedro Almodovar. Biography Brexitcast started inside the BBC as an experiment in how political reporters talked to each other when the cameras were off. Dino Sofos was the editor who turned that informal energy into a format, then into a habit, then onto BBC One in 2019, the first time a current affairs podcast had crossed over to television. That move, and the 85 million downloads accumulated by BBC News Podcasts during his editorship, gave him a specific kind of knowledge. He understands how audio formats work commercially, how much of audience loyalty is structural rather than topical, and why most attempts to manufacture habit fail in the first six weeks. He left the BBC in 2021 to found Persephonica. The company launched with Dua Lipa’s At Your Service, featuring guests from Elton John to Pedro Almodovar, and followed with The News Agents, co-created with Emily Maitlis, Jon Sopel and Lewis Goodall in partnership with Global. The News Agents became the UK’s most downloaded daily news podcast, reaching 24 million downloads in seven months. For organisations trying to build their own audience, his value is less about podcasting as a channel and more about the operating discipline behind it: choosing the right voices, designing formats that reward return listening, and running the commercial side of attention without losing the editorial instinct that attracted people in the first place. Key speaking topics Podcasting and digital audio strategy Building loyal audiences at scale Creative entrepreneurship and independent production Talent identification and format design Editorial innovation in news and current affairs Commercial models for original content Ideal for CMOs and communications directors weighing investment in owned audio and content formats Media, publishing and broadcasting leaders considering how to adapt for a podcast-first audience Founders and heads of content designing subscriber or listener strategies HR and internal comms leaders looking at audio for employee engagement and leadership storytelling Audience outcomes A clearer sense of what separates shows that build habit from content that merely accumulates views. Practical reference points from launching chart-topping podcasts in both celebrity and news formats. Specific lessons from editorial formats such as Brexitcast, Americast and The News Agents on pairing talent with structure. A working view of the commercial and talent economics of independent production.

Why organisations work with Jack Stratten Pattern recognition grounded in fieldwork. Insider Trends runs retail safaris in London, New York, Tokyo and Seoul, which means his examples come from stores he has physically been inside, not slide decks recycled from conference circuits. A named RETHINK Retail Top Retail Influencer in both 2023 and 2024, giving buyers a third-party signal of standing in the retail community. Direct experience advising Nike, LVMH, Ikea, Marks and Spencer, Jaguar Land Rover and Microsoft on retail formats and customer experience, so the frame of reference fits enterprise decision-makers. Works across the full retail stack, from store roles and staff models to omnichannel, supply chain and sustainability, which lets a single session connect teams that usually plan in silos. Format flexibility. Keynote, boardroom session, trend workshop or guided retail safari, all drawn from the same underlying research base. Biography highlights Head of Trends, Insider Trends, a London-based retail futures agency advising C-suite clients globally. Selected for RETHINK Retail’s Top Retail Influencers list in 2023 and 2024. Clients include Nike, Johnson and Johnson, Converse, Ikea, Shell, Marks and Spencer, Jaguar Land Rover, Costa Coffee, Diageo, Microsoft, LVMH, Nespresso, Twilio, The National Trust and Galeries Lafayette. Has run trend seminars for senior business audiences in partnership with the British Library. Media commentator on retail change, including appearances on Channel 4 and BBC Radio 5. Published author on Insider Trends and contributor to industry outlets including Retail Technology Innovation Hub. Biography Physical stores, e-commerce, app, social commerce, marketplace listings, supply chain footprint. For most retailers these are still governed as separate projects with separate owners, even though a single customer now moves across all of them inside one buying decision. That gap between how customers shop and how retailers are organised is the core tension Jack Stratten’s work addresses. As Head of Trends at Insider Trends, a London-based retail futures agency, he sits on top of a continuous research engine that tracks new store formats, brand experiences and commercial models in the cities where retail is evolving fastest. The agency’s client list spans Nike, LVMH, Ikea, Marks and Spencer, Jaguar Land Rover, Microsoft and Galeries Lafayette, and the work typically lands as a keynote, a boardroom session, a workshop, or a guided retail safari through live stores. The value to a leadership team is diagnostic as much as inspirational. Stratten is good at naming which shifts are real signals versus which are noise, which store formats actually drive commercial outcomes, and where omnichannel investment translates into loyalty rather than cost. RETHINK Retail named him one of its Top Retail Influencers in both 2023 and 2024, a practitioner-voted signal that buyers in the sector recognise his read on the category. What separates his sessions from a standard retail trends talk is the grounding. The examples are stores he has walked, brands his team has studied in depth, and commercial decisions he has watched play out, which makes the content usable inside a planning cycle rather than a year-end inspiration slot. Key speaking topics Retail trends and customer behaviour Omnichannel strategy Store of the future and new retail formats Customer experience in consumer brands Retail innovation and business model change Sustainability in retail and supply chain Direct to consumer and brand experience Ideal for Retail and consumer goods executive teams setting store, channel and format strategy. Heads of customer experience, digital and e-commerce aligning on a single commercial plan. Property, leasing and shopping centre leadership rethinking the role of physical space. Senior marketing and brand leaders in consumer categories adjacent to retail. Audience outcomes A clearer view of which retail shifts are material signals and which are surface noise. Concrete examples of store formats, brand experiences and omnichannel models that are working in 2025, with the commercial logic behind them. A shared vocabulary across store, digital, marketing and supply chain teams for the next planning cycle. Specific prompts for where to test, invest or pull back in the next 12 to 24 months. A sharper sense of how consumer brands and retailers are redefining the role of the store.

Why organisations work with Rory Cellan-Jones He has reported on every significant technology cycle from the dot.com bust to generative AI, which gives senior teams a working baseline for how this wave will and will not behave. His book Always On argues that the smartphone is the Model T Ford of the 21st century and traces the loss of public trust from the 2012 Olympics opening ceremony to Cambridge Analytica. That argument frames a board conversation on AI legitimacy in language buyers can use. He brings the institutional memory of the BBC technology desk into the room, including direct interviews with the founders and chief executives now setting the AI agenda. His OBE for services to journalism, honorary fellowship at the National Museum of Computing, and current advisory roles at FTI Consulting and Brands2Life signal a credibility that survives the move from press gallery to boardroom. He hosts and moderates with the discipline of a live broadcaster, which makes him a strong choice when the brief is a serious panel rather than a single keynote. Biography highlights BBC Technology Correspondent, 2007 to 2021, with prior roles on The Money Programme, Newsnight, and the Today Programme. Appointed OBE in the 2024 Birthday Honours for services to journalism. Author of Always On: Hope and Fear in the Social Smartphone Era (Bloomsbury), Dot.Bomb, the memoir Ruskin Park, and Sophie From Romania. Co-host of the Movers and Shakers podcast on Parkinson’s disease, launched 2023. Senior Advisor, FTI Consulting; Senior Media and Strategy Consultant, Brands2Life. Honorary Fellow, National Museum of Computing; honorary degree, University of York. Biography The dot.com bust ran straight through Cellan-Jones’s first stint as a technology reporter. He had just been appointed BBC Internet Correspondent when the bubble broke, and the book he wrote about it, Dot.Bomb, set the pattern for a career spent reporting on technology as something that has to survive contact with markets, regulators and the public. That long memory is what senior teams now use him for. Across fourteen years as BBC Technology Correspondent, from January 2007, he covered the rise of the iPhone, the social media platforms, the cryptocurrency cycles, and the early arguments about AI safety. His book Always On reads that period as a single arc, with the 2012 Olympics opening ceremony as the high water mark of techno-optimism and the Cambridge Analytica revelations as the moment public trust broke. He left the BBC in 2021 and has since taken senior advisory roles at FTI Consulting and Brands2Life, which keep him close to the corporate side of the same questions he reported on as a journalist. He was appointed OBE in the 2024 Birthday Honours. The current AI debate is where the back catalogue earns its keep. Boards are being asked to make commitments at a pace that exceeds the evidence, and the reflex to copy whichever competitor moves first is exactly the pattern he watched go wrong in 2000, again in 2008, and again in 2017. Few speakers can frame that lesson with the same authority. Key speaking topics Artificial intelligence and the public trust problem The smartphone era and the social contract of technology Disruptive innovation and the corporate response Technology regulation and the limits of self-governance Cybersecurity in consumer and corporate life Long-run lessons from forty years of technology cycles Health, technology and the patient experience Ideal for Boards setting AI adoption policy and accountability CIO, CTO and CDO leadership offsites looking for an outsider perspective on the current cycle Communications, public affairs and policy teams managing technology reputation risk Conferences requiring a moderator or host with deep subject knowledge Audience outcomes A clearer read on which parts of the current AI narrative match historical patterns and which are genuinely new A working framework for thinking about public trust as a corporate input, not an externality A sense of the regulatory direction in the UK, EU and US and what that implies for product and policy decisions Questions a board should be asking its own technology and risk leadership in the next twelve months

Why organisations work with Ashley Dudarenok She runs the operating relationships most foreign executives only read about. Alarice and ChoZan, both founded and led by her from inside China, give clients direct access to working partnerships with Alibaba, JD.com, Pinduoduo, ByteDance and Tencent. Thinkers50 placed her on its Radar list and labelled her a “Guru on digital marketing and fast-evolving trends in China,” a designation reserved for thinkers shaping the next wave of management ideas. She translates Chinese commerce into board-room decisions, not headlines. New retail formats, livestream commerce, KOL economics and platform mechanics are framed as actions a Western CMO or COO can take, not as cultural curiosities. A library of books and a working agency, not a single thesis. Eleven titles across consumer behaviour, KOL marketing, B2B and cross-border ecommerce mean the content is regularly refreshed against active client work, not frozen at publication. Western frame, Chinese context. She is a naturalised Chinese national with native-level Mandarin and Russian, English and German fluency, which means she can interrogate Chinese platforms in the language they operate in and explain them in the language Western boards make decisions in. Biography highlights Founder of Alarice (2011), a China digital marketing agency with offices in Hong Kong, Shanghai and Shenzhen, and ChoZan (2016), a China digital transformation consultancy. Thinkers50 Radar Class of 2021. Author of eleven books on digital China, including New Retail Born in China Going Global and Digital China: Working with Bloggers, Influencers and KOLs. Recognised among the World’s Top 100 Retail Influencers 2023 by RETHINK Retail and named a LinkedIn Top Voice in Marketing. Clients and audiences include Alibaba, LVMH, Coca-Cola, Johnson & Johnson, BMW, HSBC, Disney, Huawei and Adobe. Featured in Bloomberg, Forbes, CNBC, South China Morning Post, Business Insider and CGTN. Biography Most Western executives still understand China through a 2015 lens: factory floor, growth market, regulatory headache. The actual commercial picture has moved on. Livestream commerce is a meaningful share of retail, mini-programs have replaced apps, KOL economics drive product launches, and consumer expectations on speed, personalisation and service have re-set what “good” looks like. Ashley Dudarenok built a business interpreting that gap for global firms. She founded Alarice in Hong Kong in 2011 and ChoZan in 2016, running both as operating businesses with offices in Hong Kong, Shanghai and Shenzhen. That structure matters. Her commentary draws on live client work with the platforms she is describing, not on observation from outside the system. Alibaba, JD.com, Pinduoduo, Tencent and ByteDance are working relationships, not case studies pulled from the FT. The intellectual contribution is recognised externally. Thinkers50 placed her on its 2021 Radar list, the cohort it tracks as the next wave of management thinkers, with the designation “Guru on digital marketing and fast-evolving trends in China.” She is a LinkedIn Top Voice in Marketing and was named to RETHINK Retail’s Top 100 Retail Influencers in 2023. Eleven books, including New Retail Born in China Going Global and the Digital China mini-book series, give her arguments a published spine that conference appearances alone do not. What she offers a board is the ability to treat China as a leading indicator. Boards walk away with a sharper read on how Chinese consumer behaviour is likely to surface in their own market, where their digital and customer-experience playbook is now structurally behind, and which platform mechanics, livestream, social commerce, AI-driven retail, are worth piloting before competitors close the gap. Key speaking topics China consumer trends and digital commerce New retail and social commerce KOL, livestream and influencer economics Customer centricity and the modern Chinese consumer Digital transformation lessons from China Innovation playbooks from Chinese tech and brand companies Future of marketing and retail Ideal for CMOs and brand leaders setting customer experience and digital strategy in consumer-facing industries Retail, luxury, FMCG and automotive boards with material China exposure or China ambitions Innovation and digital transformation leads benchmarking against Chinese platform standards Strategy and corporate development teams assessing how Chinese commercial models are likely to enter their home markets Audience outcomes A current, board-level read on the Chinese consumer and the platforms they live on Concrete examples of Chinese retail, marketing and product mechanics that Western firms can translate into pilots A clearer view of where their own digital and customer playbook is lagging the Chinese benchmark A working list of categories, BYD, Mixue, Labubu, DeepSeek, TikTok parent ByteDance, where China has set the new commercial standard Confidence to challenge internal assumptions that treat China as a sales market rather than a strategic teacher

Meet Kitty Horlick Kitty Horlick is an expert on blockchain, AI, enhanced cryptography, and how these next-generation technologies are reshaping society. She is the COO of Rarilabs, the blockchain-based research centre. The tools she pioneers tackle some of the biggest challenges facing life online; from ensuring AI and AI-generated content is easy to detect, to keeping your personal data out of the hands of social media giants. Rarilabs’ proudest accomplishment is Freedom Tool, a surveillance-free voting tool that was used by Russian dissidents to anonymously protest Putin, and which survived several attacks from the Kremlin. Rarilabs is also a key contributor to the digital identity protocol Rarimo. Prior to Rarilabs, Kitty ran and founded Blackwood, a consultancy firm focused on onboarding traditional businesses into emergent technologies including AI and web3-associated technologies such as blockchain, and cryptocurrency. She is passionate about making complex technologies and the hidden impacts they have on businesses and society at large accessible. Kitty is a long-term adopter of blockchain with over eight years experience in the space. She is a tech insider: deeply embedded in the industry and with her finger closely on the pulse of the latest trends and challenges. In 2023, Kitty was the expert chosen to appear on a BBC Radio 4 programme examining crypto, blockchain and web3.

Why organisations work with Andrea Iorio Operator credibility from inside a platform business: five years running Tinder across Latin America, where consumer-tech decisions had to be made under real commercial pressure, not theorised about. A published, peer-reviewed thesis on the AI-human boundary. Between You and AI (Wiley) made the USA Today bestseller list and gives him a defensible point of view that maps to a three-part framework executives can use. Bilingual, dual-market authority. He writes the MIT Technology Review Brasil column, hosts NVIDIA Brazil’s official podcast, and lectures on the MBA at Fundação Dom Cabral, while delivering globally in English to Fortune 500 audiences. A working CX and digital-transformation playbook drawn from his time as Chief Digital Officer at L’Oréal Brazil, useful for any consumer-facing organisation rebuilding its phygital journey. A delivery cadence at Fortune 500 scale. Repeat clients include Abbott, Bayer, Cargill, Dow, IBM, Roche, Syngenta, and Tetra Pak. Biography highlights USA Today bestselling author of Between You and AI: Unlock the Power of Human Skills to Thrive in an AI-Driven World (Wiley). Author of two #1 Amazon Brazil bestsellers in People Management and Leadership: 6 Competências para Surfar na Transformação Digital and O futuro não é mais como antigamente. Former Head of Tinder, Latin America (5 years) and Chief Digital Officer, L’Oréal Brazil. MBA professor at Fundação Dom Cabral. Columnist at MIT Technology Review Brasil; host of NVIDIA Brazil’s official podcast. Economics, Bocconi University (Milan); MA International Relations, Johns Hopkins SAIS (Washington, DC). Biography AI capability is no longer the scarce resource inside large organisations. Human judgement is. Between You and AI, the Wiley book that put Andrea Iorio on the USA Today bestseller list in 2025, makes that case for senior teams trying to convert pilots into operating advantage. The argument runs along three axes: cognitive, behavioural, and emotional. Each carries a practical set of skills that AI tools cannot supply on their own. The operator credentials behind that argument are unusual for someone now working primarily as an author and educator. Iorio spent five years as Head of Tinder for Latin America, then served as Chief Digital Officer at L’Oréal Brazil. Both roles forced commercial decisions about consumer technology under real revenue pressure, not the conference-room version of digital transformation. The academic platform sits alongside. He teaches on the MBA at Fundação Dom Cabral, writes the MIT Technology Review Brasil column, and hosts NVIDIA’s official Brazil podcast. His first book in Portuguese, 6 Competências para Surfar na Transformação Digital, set out a framework of six competencies, from cognitive flexibility to digital altruism, that became the most-read leadership title on Amazon Brazil. Clients book him for Fortune 500 keynotes in English and Portuguese. The roster includes Abbott, Bayer, Cargill, Dow, IBM, Roche, Syngenta, and Tetra Pak. The work that follows the keynote is usually a board-level conversation about which human skills the organisation now needs to build, fast, alongside its AI deployment. Key speaking topics Artificial intelligence and human skills Digital transformation and leadership Customer-centricity and phygital experience Innovation culture Future of work in the age of AI Ideal for Boards and CEOs setting the human-skills agenda alongside an AI roadmap. CHROs and learning leaders redesigning capability programmes for an AI-augmented workforce. CMOs and CX leaders rebuilding the customer journey across digital and physical touchpoints. Latin America regional executive teams of multinational consumer and B2B businesses. Audience outcomes A three-part framework for the cognitive, behavioural, and emotional skills that matter most when AI enters the workflow. A concrete set of decisions about which managerial behaviours to keep, change, or retire in an AI-augmented operating model. Reference examples from Tinder, L’Oréal, and other consumer-facing businesses that have rebuilt the phygital customer journey. A working definition of innovation culture that distinguishes managed practice from creative theatre.

Why organisations work with Jochen Wirtz He wrote the textbook the global services marketing field teaches from. Services Marketing: People, Technology, Strategy, co-authored with Christopher Lovelock, has sold over a million copies and shaped how MBAs are taught the discipline in more than 26 countries. He has paired that academic authority with two operator-facing AI books, Intelligent Automation and Agentic Artificial Intelligence, written with Pascal Bornet. Few service strategy voices can speak as fluently to both a CMO and a Chief Automation Officer. His Christopher Lovelock Career Contributions Award from the American Marketing Association and the Gronroos Service Research Award are the two most senior honours in the global services research community. Boards get a recognised authority, not a generalist. He has been Clarivate Highly Cited Researcher in economics and business in 2022, 2023, and 2024, which means his frameworks are the ones other researchers and practitioners are actively building on. He spent fifteen years running the UCLA-NUS Executive MBA Programme as founding director, so the audiences he addresses most naturally are senior leaders, not students. Biography highlights Vice Dean of MBA Programmes and Professor of Marketing, NUS Business School, National University of Singapore. Co-author of Services Marketing: People, Technology, Strategy (9th edition) with the late Christopher Lovelock, adapted for over 26 countries. Co-author of Intelligent Automation (2021) and Agentic Artificial Intelligence (2025) with Pascal Bornet, with contributors including Thomas H. Davenport. Christopher Lovelock Career Contributions Award (AMA, 2019) and Christian Gronroos Service Research Award (2024). Clarivate Highly Cited Researcher in economics and business, 2022, 2023, and 2024; over 200 academic articles and six features in Harvard Business Review. Academic Scholar at Cornell Institute for Healthy Futures; International Fellow at Karlstad University Service Research Center; Global Faculty at Arizona State University Center for Services Leadership. Biography Service businesses are where AI is hitting the operating model first. Customer interactions, advisory work, claims handling, hospitality, healthcare reception, professional services delivery: all of it is being rewired around intelligent agents, and very few people on the academic side have stayed close to that shift in practical terms. Jochen Wirtz has. He is Vice Dean of MBA Programmes and Professor of Marketing at NUS Business School, and the co-author, with the late Christopher Lovelock, of Services Marketing: People, Technology, Strategy. The textbook is now in its ninth edition, has sold over a million copies, and has been adapted for more than 26 countries. It is the spine of the discipline globally. What makes him useful in a leadership room rather than a classroom is the second body of work. With Pascal Bornet he wrote Intelligent Automation in 2021 and Agentic Artificial Intelligence in 2025, with contributions from Thomas H. Davenport and others. Both are written for operators making real choices about where to put AI inside their service architecture and where not to. The credentials line up behind that: the Christopher Lovelock Career Contributions Award from the American Marketing Association, the Christian Gronroos Service Research Award, three consecutive years as a Clarivate Highly Cited Researcher in economics and business, and fifteen years as founding director of the UCLA-NUS Executive MBA Programme. Boards get an academic with the authority to set the agenda and the operator literacy to follow it through. Key speaking topics Services marketing and service management AI agents and intelligent automation in service organisations Service strategy and organisational redesign Customer experience in AI-enabled service Platform business models Corporate digital responsibility and governance Cost-effective service excellence Ideal for CEOs, COOs, and CMOs of service-led businesses redesigning operations around AI agents. Chief Digital, Transformation, and Automation Officers building the AI-and-services roadmap. Boards and executive committees in financial services, professional services, hospitality, healthcare, and telecoms working through service productivity and customer impact at the same time. Audience outcomes A clearer view of where AI agents create durable advantage in a service business and where they create new risk. A working vocabulary for the service strategy choices behind automation programmes, drawn from the field’s leading textbook. Frameworks from Intelligent Automation and Agentic Artificial Intelligence that translate AI investment into service design decisions. A sharper sense of corporate digital responsibility as service interactions become increasingly machine-mediated. Confidence that the operating model conversation and the customer experience conversation are the same conversation.

Why organisations work with Sharon Gai She offers a working model for redesigning teams and reporting lines when agentic AI absorbs the work middle management was paid to do. Her book How to Do More with Less (Wiley, 2026) maps the shift from task-based to capability-based org structures, with named roles for what humans do once execution is automated. Most AI adoption speakers describe what is happening to organisations from the outside. As Head of Global Key Accounts at Alibaba’s Tmall, Sharon worked inside the operating core of one of the world’s most AI-integrated commercial platforms. The vantage gives her authority on AI’s organisational effects that advisers and analysts cannot manufacture. Her practitioner depth on China’s ecommerce ecosystem, built into Ecommerce Reimagined (World Scientific, 2022), gives commercial and transformation leaders a primary source on consumer-to-manufacturer models and AI-integrated logistics via Cainiao. For European boards looking five years ahead, this is the live case study Western markets are still catching up to. Her “Culture Fluid” framework gives leadership teams a way to address the human side of AI adoption without falling into change-management cliché. It explains why two organisations with the same technology stack will get different results. Her client list spans UBS, Deloitte, Nestlé, Walmart, LVMH, and Lenovo, with platform exposure on Bloomberg, CNN, Reuters, TechCrunch, and Wired. Recognised as a LinkedIn Top AI Voice (2026) and a RETHINK Retail Top AI Leader. Biography highlights Author of How to Do More with Less: Future-Proofing Yourself in an AI-Driven Economy (Wiley, 2026) and Ecommerce Reimagined: Retail and Ecommerce in China (World Scientific, 2022) Former Head of Global Key Accounts at Tmall, Alibaba’s core commerce pillar, led omnichannel and ecommerce strategy for major international accounts including Adidas, P&G, H&M, and Xiaomi Selected for the Alibaba Global Leadership Academy, the internal programme designed to globalise Alibaba’s business units MS in Information & Knowledge Strategy, Columbia University; Honours BA in International Development, McGill University Former Global Shaper, World Economic Forum Named in AAE’s Top Keynote Speakers 2023; recognised as a RETHINK Retail Top AI Leader, LinkedIn Top Voice (2024), and LinkedIn Top AI Voice (2026) Media appearances on Bloomberg, CNN, Reuters, TechCrunch, Wired, CBC, and CCTV; keynote clients include UBS, Deloitte, Nestlé, Walmart, LVMH, and Lenovo Biography The work middle management was paid to do is moving into systems. Reporting, status tracking, summarisation, performance feedback, project oversight: agentic AI now performs each of these to the standard a competent manager would have delivered five years ago. The org chart that organisations grew up with is becoming structurally redundant, and most leadership teams do not yet have a working model for what replaces it. That question is the centre of Sharon Gai’s recent work. Her book How to Do More with Less (Wiley, 2026) maps the shift from task-based org structures to capability-based ones, naming what concentrates in humans once execution is automated: judgement, taste, theory of mind, original problem definition. The book sits within an active body of writing on what she calls the Org Chart of the Future, drawing on the live restructures already underway at Meta, Microsoft, and others. Her authority on these questions comes from operational experience few AI speakers can claim. As Head of Global Key Accounts at Alibaba’s Tmall, she worked inside one of the world’s most AI-integrated commercial platforms, leading omnichannel and ecommerce strategy for Adidas, P&G, H&M, and Xiaomi. Selection for the Alibaba Global Leadership Academy, the internal programme tasked with globalising Alibaba’s business units, deepened that vantage. Her first book, Ecommerce Reimagined (World Scientific, 2022), remains the only practitioner account of China’s ecommerce ecosystem written from within Alibaba, examining how consumer-to-manufacturer models and AI-integrated logistics via Cainiao function inside the company. Her “Culture Fluid” framework addresses the parallel internal question: how to build the agility to compete across simultaneous cultural and technological shifts. The work connects the structural argument of the Org Chart of the Future to the human capability conditions that make any redesign executable. Without the second, the first remains an idea on a slide. Key speaking topics The Org Chart of the Future: AI-era team and role design AI adoption at organisational scale: from pilots to operating model The disappearing middle: agentic AI and management layers Future-proofing in an AI-driven economy China’s AI-integrated commerce ecosystem Culture Fluid: organisational agility across cultural and technological shifts Consumer-to-manufacturer (C2M) models and AI-integrated supply chains Ideal for CHROs, COOs, and transformation leads designing the operating model and workforce for an AI-augmented organisation Boards and executive committees confronting the structural implications of AI on management layers, headcount, and capability planning Chief Commercial Officers and heads of digital in retail, FMCG, luxury, and consumer brands looking at AI’s effect on platform commerce Leadership development programmes where AI adoption needs the perspective of someone who has worked inside an organisation operating at AI saturation Audience outcomes A structural model for redesigning teams and reporting lines when agentic AI absorbs the work middle management was paid to do Operating clarity on which AI use cases produce advantage and which produce vendor revenue A view of how China’s AI-integrated commerce platforms actually function, drawn from inside Alibaba, and what is genuinely replicable in Western markets A direct answer to the question of where human capability concentrates in an AI-driven organisation: judgement, taste, theory of mind, original problem definition A shared language, through the Culture Fluid model, for the human side of AI adoption

Why organisations work with Huy Nguyen Trieu Two decades inside tier-one banks (Citi, Royal Bank of Scotland, Société Générale) paired with co-founding CFTE, a capability platform that has reached more than 200,000 professionals across 130 countries, gives him a view neither pure bankers nor pure technologists can offer. His work names the specific mechanisms by which AI is reshaping institutions, drawing on frameworks developed at CFTE including the AI Capability Engine, the Performance Hexagon, the CDE Innovation Prism and the SHIME skills model. Boards and policymakers use him to pressure-test AI strategy against what is actually deployable, including a strategy briefing for the senior leadership of a top-five global financial institution and a full-day executive programme for a major central bank with over 100 senior leaders. Author of “The AI-fication of Jobs” (2024) and co-author of “The Fintech Job Report” (2022), both of which set out workforce impact in numbers executives can use for planning. Council Member of the ADI Foundation, Industry Fellow at Imperial College Business School, and former member of the World Economic Forum’s Fintech Advisory Board, so his work holds up in front of regulators and sovereign actors as well as operators. Biography highlights Co-founder, Centre for Finance, Technology and Entrepreneurship (CFTE), reaching more than 200,000 professionals across 130 countries. Council Member, ADI Foundation, contributing to sovereign blockchain infrastructure including national stablecoins and digital public infrastructure. Former Managing Director at Citi, with earlier roles at Royal Bank of Scotland and Société Générale; founding partner of Supercharger, one of Asia’s largest fintech accelerators; former CEO of Ukibi, a venture-backed US technology start-up. Graduate of MIT and École Polytechnique; first Fintech Resident at Oxford Saïd Business School; Industry Fellow at Imperial College Business School; former member of the World Economic Forum’s Fintech Advisory Board. Author of “The AI-fication of Jobs” (2024); co-author of “The Fintech Job Report: Technology is eating Finance” (2022). Commentary on AI in financial services featured in international business media including the Financial Times, Bloomberg and CNBC. Biography Most banks have been running digital transformation programmes for a decade. The harder question now reaches further than banking. Governments, central banks and financial institutions all face the same problem: translating AI from pilots into operating capability that holds up under regulation and talent constraints. That is the terrain Huy Nguyen Trieu has worked on from both sides. He spent years at Citi, finishing as a Managing Director, with earlier roles at Royal Bank of Scotland and Société Générale. Before banking he was CEO of Ukibi, a venture-backed US technology start-up, and was later a founding partner of Supercharger, one of Asia’s largest fintech accelerators. The mix means he reads an institution’s P&L the way an operator does and reads a technology bet the way an investor does. He co-founded CFTE, the Centre for Finance, Technology and Entrepreneurship. It now reaches more than 200,000 professionals across 130 countries and works with governments, central banks and financial institutions on AI capability at scale. CFTE’s frameworks, including the AI Capability Engine, the Performance Hexagon, the CDE Innovation Prism and the SHIME skills model, are the spine of that work. He was the first Fintech Resident at Oxford Saïd Business School and is an Industry Fellow at Imperial College Business School. He also serves as a Council Member of the ADI Foundation, contributing to sovereign blockchain infrastructure for emerging markets. Recent engagements illustrate the scope. He delivered a keynote on the third wave of AI in the presence of H.E. the President of the Republic of Cyprus. Other engagements include a strategy briefing for a top-five global financial institution and a full-day executive programme for a major central bank with more than 100 senior leaders. His book “The AI-fication of Jobs” (2024) explains why AI breaks the historical assumption that new technology creates more jobs than it destroys. Key speaking topics Fintech and the future of financial services AI in banking and capital markets Digital business models in regulated industries Platform economics and hyperscalable finance Future of work in financial services Digital assets and tokenisation Venture capital and fintech investment trends Ideal for Governments and central banks building AI capability across regulated sectors Bank and insurer boards setting AI and fintech strategy CEOs, COOs and CIOs of financial institutions running transformation agendas Heads of innovation, strategy and HR grappling with workforce impact of AI Audience outcomes A clearer read on which fintech and AI shifts are structural and which are overstated. Specific examples of business-model change from inside banks, fintechs and big tech, not generic case studies. A workforce view: which roles in finance shrink, which expand, and what skills leaders should build now. A sharper frame for board-level conversations on AI risk, digital assets and platform strategy.