Emotional Intelligence

Why organisations work with Daniel Murray A mathematician and MBA-trained strategist who treats empathy as an operating discipline, not a soft skill, and ties it directly to team output and strategic alignment. Author of The Empathy Gap (Wiley, 2025), which gives leaders a structured vocabulary and method rather than another plea for kindness at work. Eighteen years inside financial services and corporate strategy work with organisations including Commonwealth Bank, QBE, IAG, Westpac and BHP, so the examples land with executives who have budget to defend. Known for the “Pirates and Passengers” framework for reading team dynamics, which gives managers a practical lens for diagnosing disengagement before it shows up in attrition numbers. Equally credible on the harder end of the topic: ethics, AI adoption and the trust collapse leaders face when they roll out systems their workforce does not understand. Biography highlights Founder and Director of Empathic Consulting, an Australian leadership advisory practice focused on strategic empathy, culture and performance. Author of The Empathy Gap: The Bridge to Real Connection and Lasting Influence, Wiley, 2025. Author of Aligning Culture and Strategy: How clarity, empathy and leadership drive high performance. Executive MBA and BSc in Mathematics; former internal strategy and management consultant within financial services. Keynote and leadership development work with Commonwealth Bank, IAG, QBE, Westpac, BHP, Toyota, News Corp, Allianz, Perpetual, ASX, Tyro Payments, Swiss Re and Transport for NSW. Podcast guest on The Empathy Edge, Candour Communication Podcast, XY Adviser and Your Digital Reputation. Biography Most senior leaders already believe empathy matters. The gap is between that belief and the operating habits that would make it visible in a weekly business review. Daniel Murray works on that gap, and he has spent close to two decades inside corporate strategy functions learning where it actually opens up. Murray founded Empathic Consulting after years as an internal strategy and management consultant in Australian financial services. His training is mathematical and his default is systems thinking, which is why his framing of empathy reads less like a values statement and more like a capability an executive can design for, measure, and coach. That thinking became a book in 2025, when Wiley published The Empathy Gap: The Bridge to Real Connection and Lasting Influence. The argument is that empathy is a strategic skill with a structure to it: perception, interpretation, response. Leaders who treat it that way pull better decisions out of mixed teams, reduce the hidden cost of disengagement, and hold harder conversations earlier. An earlier book, Aligning Culture and Strategy, laid the groundwork by making the case that culture only works when leaders stop treating it as a separate workstream from the strategy they are asking people to deliver. The client list is telling. Commonwealth Bank, IAG, QBE, Westpac, BHP, Toyota, News Corp, Allianz and Transport for NSW are organisations where the cost of a distracted leadership team is counted in basis points and safety incidents. That is the room Murray is useful in, and it is why his work on AI ethics and the “Pirates and Passengers” dynamic inside teams reaches people who would normally switch off the moment the word empathy entered the agenda. Key speaking topics Strategic empathy as a leadership capability Culture and strategy alignment Ethics and trust in AI adoption Team dynamics and disengagement Leadership in post-pandemic workplaces Executive decision-making under complexity Ideal for CEOs, executive committees and boards wrestling with culture change alongside a live strategic agenda CHROs and heads of leadership development designing senior leader programmes in financial services, infrastructure and professional services Transformation and change leaders rolling out AI or operating model shifts that require workforce trust to succeed Senior leader offsites where the brief is honest conversation and behaviour change, not another motivational keynote Audience outcomes A working definition of empathy that leaders can defend in a commercial conversation, not just an HR one A shared diagnostic language for team dynamics, including the Pirates and Passengers lens for disengagement Clearer thinking on how to introduce AI and analytics without eroding team trust Specific habits senior leaders can apply the next week in one-to-ones, escalations and town halls

Why organisations work with Belinda Parmar She created the Global Empathy Index, a quantitative framework published in the Harvard Business Review, that links corporate empathy directly to earnings, productivity, and retention. Most culture-change work lacks a measurement baseline; her work provides one. Her “Empathy-In-Residence” model, embedded at Barclays, Lloyds, and Centrica over extended engagements, means her frameworks have been tested at operational scale inside major institutions, not only delivered from a keynote stage. Work with AGL produced a 20.9% reduction in customer complaints and $1.7 million in cost savings, giving finance and operations leaders a commercial language for empathy that sits alongside a P&L, not just a people strategy. She has developed an AI-powered Empathy Index combining large language models with sentiment analysis, positioning organisations to measure their human culture in real time as AI transformation programmes change the surrounding landscape. As a Non-Executive Director at the UK Ministry of Defence, she brings board-level governance experience in a complex institutional environment, giving her work a credibility context that most leadership and culture speakers do not hold. Biography highlights Founder and CEO of The Empathy Business (formerly Lady Geek), a consultancy specialising in embedding empathy into organisational leadership, culture, and operations Creator of the Global Empathy Index, published in the Harvard Business Review: the first index to establish a quantitative correlation between corporate empathy and commercial performance Appointed OBE in the 2014 Birthday Honours for services to Women in Technology World Economic Forum Young Global Leader; keynote speaker at Davos (2019) Empathy-In-Residence at Barclays, Lloyds, and Centrica; established the first Empathy Hub in Europe’s largest bank Non-Executive Director, UK Ministry of Defence (appointed 2023) Author of Little Miss Geek and The Empathy Era: Women, Business and the New Pathway to Profit Featured in the Financial Times (2025); has written for The Guardian and the World Economic Forum Biography Organisations have spent a decade investing in AI while underinvesting in the human layer that AI cannot replace. Belinda Parmar’s work starts from a specific and uncomfortable question: if empathy is genuinely valuable to business performance, why can almost no organisation measure it? The Global Empathy Index, published in the Harvard Business Review, was built to answer that question. It ranks companies by empathy and connects those rankings directly to earnings, productivity, and retention. What makes her approach distinct is its operational depth. Through Empathy-In-Residence engagements at Barclays, Lloyds, and Centrica, she has deployed hundreds of evidence-based behavioural nudges: targeted interventions designed to shift culture from the inside rather than impose it from above. Work with AGL produced a 20.9% reduction in customer complaints, establishing empathy-led transformation as a driver of cost reduction, not only a people programme. AI has sharpened the question she has always asked. As generative AI absorbs more cognitive tasks, organisations face a practical leadership problem: how to identify, build, and retain the distinctly human capabilities that remain. Parmar has developed an AI-powered version of the Empathy Index, combining large language models with sentiment analysis, giving organisations a live measure of empathy in their culture as the technology landscape shifts around them. As a Non-Executive Director at the UK Ministry of Defence, she brings governance experience at an institutional level that most culture and leadership specialists do not access. She was appointed OBE for services to Women in Technology and named a Young Global Leader by the World Economic Forum. Her books – Little Miss Geek and The Empathy Era – sit alongside her HBR contributions as a published body of argument for the commercial case for empathy. Key speaking topics Human leadership in an AI world Empathy as a measurable leadership capability Behavioural science and organisational culture change Responsible AI and human-centred technology Customer experience transformation Inclusive cultures and belonging at scale Diversity and inclusion in technology Ideal for C-suite and senior leadership teams navigating AI transformation who need a human leadership framework alongside their technology strategy CHROs and People Directors seeking to connect culture change to measurable commercial outcomes Customer Experience and Operations leaders in consumer-facing industries where complaint reduction and loyalty are live performance metrics Board and governance audiences where responsible AI and organisational values are on the agenda Audience outcomes A practical understanding of the Global Empathy Index methodology and how empathy can be measured and tracked within their own organisation A working toolkit of “empathy nudges” – evidence-based behavioural interventions that can be deployed without a large-scale transformation programme A commercial language for empathy: specific case references linking culture change to cost reduction and measurable operational improvement Clarity on where AI enhances human connection rather than replaces it – and what that distinction requires of leaders A working definition of human leadership applicable to their own AI deployment context

Why organisations work with Savvas Trichas A working academic record in the field he speaks on: peer-reviewed publication in The Leadership Quarterly on how facial expression shapes leadership perception, co-authored with Birgit Schyns. Certified coder in the Facial Action Coding System (FACS), one of a small group qualified to read facial muscle activity to research standard, applied to executive communication. Guest lecturer for the FBI National Academy Associates Cyprus chapter on deception detection, giving leaders a credible voice on lie detection that does not rely on stage tricks. A practitioner’s grasp of negotiation drawn from Harvard and MIT-tradition material, paired with a researcher’s discipline on what the body signals during a deal. Material is built for boards and executive teams that already know what to say and want to know why they are not being heard. Biography highlights PhD in Human Resource Management and Marketing. Co-author, “The face of leadership: perceiving leaders from facial expression,” The Leadership Quarterly, 2012. Three-time TEDx speaker (Las Vegas, Lausanne, Athens). Certified coder, Facial Action Coding System (FACS). Manuscript reviewer, The Leadership Quarterly. Guest lecturer, FBI National Academy Associates Cyprus Police, on management, communication, and deception detection. Biography Most leadership training teaches what to say. Trichas works on the harder question of why audiences accept it. His peer-reviewed research with Birgit Schyns in The Leadership Quarterly examined how a leader’s facial expression shapes followers’ trust and judgements of effectiveness, a finding that sits underneath every senior communication moment, from a board update to a negotiation. That research base separates him from most communication speakers. He is a certified coder in the Facial Action Coding System, the anatomical method developed for the precise analysis of facial muscle movement, and he reviews manuscripts for The Leadership Quarterly. The science is not a credential dropped into a keynote; it is the source of the material. The applied work runs across persuasion, storytelling, negotiation, and deception detection. Trichas lectures for the FBI National Academy Associates Cyprus chapter on communication and deception, and has built a parallel track on negotiation drawn from the Harvard and MIT canon. Three TEDx appearances and a bestseller, “The Power of Communication,” sit alongside corporate work for organisations including PwC, Coca-Cola, and MDRT. The argument he offers a board is unfashionable and useful. Strategy and message are necessary but not sufficient. Whether a leader is trusted, whether a negotiation closes, whether a transformation lands, often turns on signals that operate below the words, and those signals are now well enough understood to teach. Key speaking topics Nonverbal communication and leadership perception Negotiation and persuasion Executive presence and credibility Storytelling for senior leaders Deception detection in business contexts Servant leadership and empathy Public speaking for executives Leading transformation through communication Ideal for Boards and executive teams preparing for high-stakes external communication: investor updates, M&A, regulatory testimony. CHROs and leadership development heads designing programmes for newly senior leaders on presence and credibility. CCOs, heads of negotiation, and commercial leaders responsible for high-value deals. Sales leadership conferences where persuasion and trust signals carry commercial outcomes. Audience outcomes A research-grounded view of how leaders are read, not just heard, in board and town hall settings. Specific cues from the Facial Action Coding System tradition that leaders can use to read counterparts in negotiation and meetings. A working framework for credibility that separates persuasion, narrative, and nonverbal channels rather than collapsing them into “communication skills.” A more disciplined view of deception detection, what the evidence supports and what it does not, useful for interviewing, due diligence, and negotiation. Confidence that the speaker’s claims rest on peer-reviewed research and applied work with law enforcement, not stage technique.

Why organisations work with Kate Silverton A trusted, recognisable broadcaster who can hold a room of senior leaders, run a Q&A with executives, and chair a panel without losing the thread, which is why McLaren, KPMG, Transport for London, NatWest, Lloyds, and American Express have used her at conferences and ceremonies. A qualified child therapist trained through Place2Be, with a BSc in Psychology and clinical practice, which makes her credible to parental-leave, family-benefits, and employee-wellbeing audiences in a way few broadcasters are. Author of two Sunday Times bestsellers on child development, including an instant Sunday Times number one, giving her a defined public thesis on how the developing brain shapes behaviour. Two decades of frontline reporting, including Iraq and Afghanistan for Panorama, which gives her real ballast when chairing serious conversations rather than purely celebratory ones. Ambassador roles with Place2Be, the Anna Freud Centre, NSPCC, and Trauma Informed Schools UK, which sit naturally alongside corporate ESG, mental health, and family-benefits commitments. Biography highlights Former BBC News presenter, including BBC News at One and BBC Weekend News, and Panorama reporter from Iraq and Afghanistan. BSc in Psychology; qualified child therapist trained through the Place2Be charity. Author of “There’s No Such Thing As ‘Naughty'”, an instant Sunday Times No.1 bestseller, and its follow-up “There’s Still No Such Thing As ‘Naughty'”. Conference and awards host for Transport for London, KPMG, NatWest, Lloyds, McLaren, the NHS, and American Express. Ambassador for Place2Be, the Anna Freud Centre, NSPCC, NHS Maudsley Foundation Trust, and Trauma Informed Schools UK. Contestant on BBC’s Strictly Come Dancing, Series 16, in 2018. Biography Most parenting advice is folklore. Silverton’s books are a deliberate counter to that, written by a journalist who went back to the science. “There’s No Such Thing As ‘Naughty'” reached number one on the Sunday Times bestseller list on release, and the follow-up volume covered the primary years on the same evidence base. The route to that work is unusual. Two decades inside the BBC, presenting BBC News at One and BBC Weekend News, and reporting from Iraq and Afghanistan for Panorama, gave her the public profile. A BSc in Psychology and a clinical retraining through the Place2Be charity gave her the substance. She qualified as a child therapist in 2023 and now combines clinical practice with writing and corporate work. For organisations, the value sits in two places. The first is hosting craft. Conferences and award ceremonies for Transport for London, KPMG, NatWest, Lloyds, McLaren, the NHS, and American Express trust her to chair senior conversations and run executive Q&As without losing rigour. The second is content. When the brief is wellbeing, working parents, or the emotional regulation that sits underneath leadership composure, she has a defined thesis grounded in clinical work and published research, not anecdote. Her ambassadorial work with Place2Be, the Anna Freud Centre, NSPCC, NHS Maudsley Foundation Trust, and Trauma Informed Schools UK keeps her connected to the front edge of children’s mental health practice in the UK, which is the source material her keynote draws on. Key speaking topics Children’s mental health and emotional development The science of parenting and behaviour Working parents and family-friendly workplaces Employee wellbeing and emotional regulation Conference hosting and panel moderation After-dinner speaking Ideal for Heads of HR, reward, and benefits leaders shaping parental and family wellbeing programmes Conference and event organisers needing a senior, calm, journalistically credible host Internal communications and leadership-development teams running wellbeing or working-parent strands Award ceremony and industry-event organisers seeking a trusted on-stage presenter Audience outcomes A clearer model of how brain development shapes the behaviour of children, and what that implies for parents inside the workforce Practical language for managers and HR leaders speaking to working parents on stress, regulation, and family pressure A grounded view of what employer-sponsored mental health and family support actually has to do to make a difference For hosted events, sharper executive Q&As, tighter panel discussions, and a credible on-stage thread between sessions

Why organisations work with Dr. Diane Hamilton She turns curiosity from a soft cultural aspiration into a measurable diagnostic. The Curiosity Code Index gives leaders a named set of inhibitors, fear, assumptions, technology, environment, that can be addressed with specific interventions rather than slogans. Her work connects directly to the business outcomes leaders are already accountable for: engagement, innovation rate, learning velocity, retention. The framing makes curiosity legible to a CFO, not only to an L&D team. Thinkers50 Radar selection (2020) places her among a small group of behavioural thinkers being actively translated into corporate practice. The recognition signals her credibility to boards reviewing speaker rosters. A Forbes column and five years interviewing thousands of senior leaders on her nationally syndicated radio show mean she walks into a boardroom already fluent in the language of the C-suite. Four decades of business experience, an MBA program chair role, and certifications in Myers-Briggs and EQ-i give her the assessment vocabulary HR leaders trust, without the academic distance that limits some behavioural speakers. Biography highlights Founder and CEO of Tonerra, a management consulting and training business focused on curiosity, perception, and behavioural assessment. Creator of the Curiosity Code Index and the Perception Power Index, both validated organisational assessments with associated certification programmes. Thinkers50 Radar 2020 selection, the annual list of management thinkers most likely to influence organisational practice. Fulbright Specialist and faculty member at Duke Corporate Education, the executive education arm of Duke University, and former MBA Program Chair at the Forbes School of Business and Technology. Author of Cracking the Curiosity Code, Curiosity Unleashed, and The Power of Perception (with Dr. Maja Zelihic), with a fourth title, Adaptive Curiosity, forthcoming from Wiley. Host of Take the Lead, a nationally syndicated radio show, where she interviewed thousands of senior leaders including Steve Forbes, Naveen Jain, and Craig Newmark. Forbes contributor on workplace behaviour, leadership, and innovation. Biography Curiosity is one of the most cited drivers of organisational performance and one of the least precisely measured. Diane Hamilton built her career on closing that gap. The Curiosity Code Index, which she created and validated, identifies the four factors that suppress curiosity inside organisations: fear, assumptions, technology, and environment. The framework, known as FATE, gives leaders a diagnostic rather than a slogan. Hamilton brings the assessment vocabulary HR functions trust. She holds a PhD in business management and is a certified Myers-Briggs and EQ-i practitioner. She teaches leadership as faculty at Duke Corporate Education and previously chaired the MBA programme at the Forbes School of Business and Technology. Her consulting firm, Tonerra, applies the Curiosity Code Index alongside the Perception Power Index, a second validated instrument she developed with Dr. Maja Zelihic and set out in their book The Power of Perception. Thinkers50 named her to its 2020 Radar, the annual cohort of management thinkers shaping organisational practice. She writes for Forbes on workplace behaviour. Over five years hosting Take the Lead, her nationally syndicated radio show, she interviewed thousands of senior figures, including Steve Forbes and Craig Newmark. As a Fulbright Specialist she speaks and teaches internationally, with recent engagements in the United States, Luxembourg, and Dubai. For a corporate audience, the practical value is the move from cultural rhetoric to behavioural intervention. Hamilton names the specific structures and assumptions that suppress curiosity inside a given organisation, then prescribes the changes that follow. Her forthcoming book, Adaptive Curiosity, extends that work to the question now facing every leadership team: what stays distinctly valuable in people as intelligent machines absorb more of the work. Key speaking topics Curiosity as an organisational capability Perception and global leadership Emotional intelligence in senior roles Future-proofing the workforce in the age of AI Innovation culture and employee engagement Behavioural assessment in leadership development Multigenerational workforce dynamics Ideal for CHROs and senior HR leaders rebuilding engagement and learning culture Heads of L&D commissioning behavioural assessment programmes Innovation and transformation leads diagnosing why initiatives stall Executive teams investing in EQ and behavioural development for senior cohorts Audience outcomes A named diagnostic, FATE, for identifying what specifically suppresses curiosity in their organisation A framework for connecting curiosity to engagement, innovation, and retention metrics leaders already track Tools to assess and develop emotional intelligence and perception in senior teams A clearer view of how personality and generational differences shape team performance A practical sense of which behavioural interventions move the needle and which produce activity without change

Why organisations work with Clare Balding Three decades of unrehearsed live broadcasting – seven Olympic Games, five Paralympic Games, royal ceremonies, national events – provide a practitioner’s account of composure under pressure that few corporate speakers can match from direct professional experience. As a former Champion Lady Rider who competed at elite amateur level before entering broadcasting, she brings dual insider authority to performance psychology: participant and narrator, not observer alone. The framework she offers is drawn from experience inside elite performance, not commentary on it. Her personal navigation of a historically male industry as an openly gay woman in an era when both were unusual means her arguments on inclusion carry the weight of direct professional experience rather than secondhand advocacy. Her National Book Award-winning memoir My Animals and Other Family (Penguin, 2012) signals a narrative intelligence that distinguishes her from broadcast-only speakers – she holds credibility across literary, corporate and sporting contexts simultaneously. Corporate clients visible on her official website include BlackRock, Goldman Sachs, Amazon and the Football Association – indicating an established track record well beyond the sport-and-hospitality circuit. Biography highlights MA (Cantab) in English, Newnham College, Cambridge; Honorary Fellow of Newnham (2014) Former amateur flat jockey; Champion Lady Rider (1990); lead BBC horse-racing presenter from 1998 Broadcaster across seven Olympic Games, five Paralympic Games and five Winter Olympics for BBC and Channel 4 BAFTA Special Award (2013); OBE (2013) for services to broadcasting and journalism; CBE (2022) for services to sport and charity RTS Sports Presenter of the Year (2003 and 2012); National Book Award for Biography/Autobiography of the Year for My Animals and Other Family (2012) President of the Rugby Football League (2020-2022) Biography Most professional communication is rehearsed. The moments that test leadership credibility – a live crisis statement, an all-hands that goes off-script, a board announcement under external scrutiny – are not. Clare Balding has spent three decades developing the specific discipline that bridges that gap, across seven Olympic Games, five Paralympic Games and major national ceremonies for the BBC. Her route into broadcasting began not in a media training room but on a racetrack. Between 1988 and 1993, she competed as an amateur flat jockey, winning the Champion Lady Rider title in 1990, before reading English at Newnham College, Cambridge. That background as a trained athlete who understands performance pressure from the inside gives her account of preparation and composure a direct authority that separates her from presenters who have only observed elite performance. The recognition of her contribution spans multiple domains: BAFTA Special Award for factual television, RTS Sports Presenter of the Year twice, National Book Award for My Animals and Other Family (Penguin, 2012). She was appointed OBE in 2013 for services to broadcasting and journalism, and CBE in 2022 for services to sport and charity. Newnham College, Cambridge, made her an Honorary Fellow in 2014. In corporate settings she speaks on the mental disciplines that produce performance under genuine pressure, on gender equality and inclusion drawn from direct experience in a traditionally male industry, and on career adaptability when professional identities shift. Clients including Goldman Sachs, Amazon and the Football Association engage her both as a host of major events and as a substantive contributor to leadership conversations. Key speaking topics Performance under live pressure Elite sports psychology and mental preparation Executive communication and presence Resilience and career adaptability Women in sport and gender equality Inclusion and diversity leadership Storytelling and narrative communication Ideal for Senior leadership and executive teams focused on communication, presence and performance under pressure Organisations running gender equality, women’s leadership or inclusion programmes Sports industry bodies, governing organisations and national sporting federations Corporate hospitality and client entertainment events tied to major sporting occasions Audience outcomes A practitioner’s framework for the specific preparation habits that produce composure under live, uncontrolled conditions First-hand insight into the mental disciplines used at elite sporting and broadcast level, applied directly to leadership and professional performance Practical perspective on communicating with authority across different audiences and formats A grounded understanding of what inclusion requires in practice, drawn from personal experience navigating exclusion at the highest professional level Renewed perspective on career adaptability, illustrated through Balding’s own transitions from competitive sport to journalism, television presenting and authorship

Why organisations work with Travis Bradberry His four-quadrant EQ model – self-awareness, self-management, social awareness, relationship management – gives HR and L&D teams a structured, easy-to-assess framework that can be integrated into existing leadership development and performance programmes, rather than treated as a standalone concept. TalentSmart’s reach into more than 75% of Fortune 500 companies means Bradberry’s frameworks have been stress-tested at enterprise scale across sectors and leadership levels, rather than drawn from a single industry or a handful of client cases. Emotional Intelligence 2.0 has sold over 3 million copies and been translated into 28 languages – a degree of market validation that signals genuine professional resonance, and that typically eases internal buy-in when positioning an EQ-based leadership initiative. His dual Ph.D. spanning both Clinical and Industrial-Organizational Psychology grounds a high-profile popular message in the research disciplines most directly relevant to behavioural change at work; a combination few speakers in the EQ space hold. With 2.5 million LinkedIn followers and Top Voice designation, his platform reflects an active, senior professional audience and demonstrates Bradberry’s credibility. Biography highlights Dual Ph.D. in Clinical and Industrial-Organizational Psychology, California School of Professional Psychology Co-author of Emotional Intelligence 2.0 – the bestselling EQ title in its category, with over 3 million copies sold and translated into 28 languages across 150+ countries Co-founder and President of TalentSmart (later TalentSmartEQ) – the EQ assessment and training business embedded in more than 75% of Fortune 500 companies Author of subsequent titles including Emotional Intelligence Habits and The New Emotional Intelligence; total book sales across all titles exceed 5 million copies Chief People Scientist at LEADx, a mobile-first leadership development platform applying behavioural science and AI to EQ training at scale LinkedIn Top Voice with over 2.5 million followers; written for or covered by Harvard Business Review, Forbes, Fortune, Wall Street Journal, Fast Company, and TIME Biography The performance gap that most leadership development programmes fail to close is not a knowledge gap. Leaders who derail by alienating teams, making reactive decisions under pressure, or losing influence at senior levels, rarely lack technical expertise. The pattern that consistently predicts who performs and who struggles sits elsewhere: in the ability to perceive, regulate, and apply emotional information at the moments that matter most. Dr. Travis Bradberry holds a dual Ph.D. in Clinical and Industrial-Organizational Psychology and has spent his career making that domain measurable and actionable for organisations. As co-founder of TalentSmart, he built the dominant infrastructure for EQ assessment and training, working with more than 75% of Fortune 500 companies. The company’s proprietary Emotional Intelligence Appraisal and associated training programmes embedded EQ into leadership development at a scale most researchers and authors never reach. His co-authored book Emotional Intelligence 2.0 became one of the most widely read management titles of its generation, selling over 3 million copies and appearing in 28 languages across 150 countries. The book’s four-quadrant model gave organisations a structured, assessable framework rather than an abstract aspiration. Subsequent works including Emotional Intelligence Habits and The New Emotional Intelligence extend that framework with more recent research in neuroscience and habit formation. As Chief People Scientist at LEADx, Bradberry’s current work focuses on applying EQ research through AI-assisted behavioural coaching at scale; a model increasingly relevant to organisations that need leadership development to produce lasting behavioural change beyond the classroom. His writing has reached a global executive audience through Harvard Business Review, Forbes, Fortune, and the Wall Street Journal. Key speaking topics Emotional intelligence and leadership performance Self-awareness and self-management at work Measuring and developing EQ in organisations Behavioural science of decision-making under pressure Leadership effectiveness and derailment Talent development through emotional intelligence Performance culture and workplace behaviour Ideal for CHROs and People leaders designing or refreshing leadership development programmes Executive teams and senior leadership cohorts working on behavioural effectiveness and team dynamics L&D leads building EQ capability into management pipelines Organisations implementing performance culture or investing in measurable behaviour change Audience outcomes A clear understanding of the four-quadrant EQ model and how each domain directly affects leadership behaviour and organisational outcomes Awareness of how EQ predicts performance across roles and levels, grounded in TalentSmart’s enterprise-scale data Practical strategies for developing self-awareness and self-management under pressure – applicable immediately in leadership practice Frameworks for integrating EQ assessment into existing coaching, development, and performance programmes A sharper distinction between EQ as an abstract concept and EQ as a measurable, developable capability – with implications for how organisations design and evaluate leadership investment

Why organisations work with Steve Peters A clinical psychiatrist’s model of how the mind actually behaves under stress, not a coaching framework borrowed from adjacent fields. The Chimp Model has been pressure-tested with British Cycling, Sky ProCycling, Liverpool FC and more than twenty Olympic and national sports programmes, where the cost of a wrong decision is immediate and public. Author of The Chimp Paradox, with over 1.4 million copies sold, plus three further books extending the model into resilience, child development and daily practice. Equips leaders with a shared vocabulary for emotional regulation that travels into the executive team and downward through the organisation, not a one-off motivational hit. Senior academic standing at Sheffield Medical School and Expert Advisor status with the World Anti-Doping Agency anchor the work in formal medicine and ethics, not pop psychology. Biography highlights Consultant psychiatrist and CEO of Chimp Management Ltd. Undergraduate Dean and Senior Clinical Lecturer, Sheffield University Medical School, since 1994. Former Consultant Forensic Psychiatrist, Rampton High Security Hospital. Author of The Chimp Paradox (Vermilion, 2012), My Hidden Chimp, The Silent Guides and A Path Through the Jungle. Consultant to British Cycling, Sky ProCycling, Liverpool FC, GB Taekwondo, England Rugby, England Football, British Swimming and UK Track and Field. Expert Advisor to the World Anti-Doping Agency; long-serving examination panellist for the Royal College of Psychiatrists. Biography The most expensive moments in a leader’s career are the ones where the emotional brain takes over and the rational mind catches up too late. The reaction in the meeting, the email sent at midnight, the call made under fatigue. These are not character flaws. They are predictable outputs of how the human mind is structured. Steve Peters spent more than two decades as a consultant psychiatrist before that observation became a model. His Chimp Model, set out in The Chimp Paradox, separates the emotional system of the brain from the rational one and gives people a working vocabulary for managing the gap between them. The book has sold more than 1.4 million copies and remains a fixture on UK self-development lists more than a decade after publication. The model earned its reputation in elite sport. Peters worked with British Cycling through its dominant Olympic period, with Sky ProCycling at the top of professional road racing, and with Liverpool FC, GB Taekwondo, England Rugby and England Football. Athletes including Sir Chris Hoy, Victoria Pendleton, Ronnie O’Sullivan and Adam Peaty have credited him by name. The point is not the celebrity roster. It is that the model has been used in environments where a single emotional misfire is captured on camera and replayed millions of times. His standing in the formal medical world gives the work a different weight from most performance content. Peters is Undergraduate Dean and Senior Clinical Lecturer at Sheffield University Medical School, was Consultant Forensic Psychiatrist at Rampton High Security Hospital, and serves as an Expert Advisor to the World Anti-Doping Agency. Leaders come away with something rare in this category: a clinically anchored model of their own mind that they can still use the morning after the keynote. Key speaking topics Mind management and the Chimp Model Emotional regulation under pressure Resilience and psychological robustness High performance under scrutiny Self-leadership for senior executives Mental health in the workplace Team dynamics and interpersonal conflict Ideal for CEOs, executive committees and boards facing high-stakes decision-making cycles CHROs and Heads of Talent commissioning substantive wellbeing and resilience programmes Leadership development directors building executive presence in newly senior leaders Sales, trading and operating teams whose performance is shaped by composure under pressure Audience outcomes A working model of how the emotional mind behaves under pressure, in a vocabulary that survives Monday morning A method for separating impulsive reactions from considered decisions in the moment Specific tools for managing fear, conflict, fatigue and post-event recovery A shared organisational language that makes mental performance discussable rather than private Confidence that the content is grounded in clinical psychiatry, not motivational reframing

Why organisations work with Roberto Forzoni Authored the textbook the Football Association embedded into its national coaching curriculum (The Official FA Guide to Psychology for Football, Hodder, 2004). The intellectual model has been tested at scale across FA coach education, not only in private practice. Built the “Team Murray” multidisciplinary support model during his tenure as National Performance Psychologist at the Lawn Tennis Association, 2007 to 2009. The structure has since been adopted by other federations and players as a template. Has done the hands-on work alongside the consultancy. First-team coaching roles under Steve Coppell at Crystal Palace, Brentford and Brighton; performance psychology at West Ham United, Southampton, Charlton and Norwich City. He has been in the dressing room when pressure broke a team and when it did not. Holds an MSc in Sport Sciences (Distinction) from Brunel University and BASES accreditation, with applied training in CBT, motivational interviewing and solution-focused practice. The clinical depth is unusual for a performance speaker. Standing BBC consultant on performance and mindset for more than two decades, with further contributions on Sky and Al Jazeera. The perspective has been publicly tested over time, not assembled for the stage. Biography highlights Lead author of The Official FA Guide to Psychology for Football (Hodder & Stoughton, 2004), embedded by the Football Association into its national coaching curriculum. National Performance Psychologist at the Lawn Tennis Association from 2007 to 2009. Created the “Team Murray” multidisciplinary support model during Andy Murray’s early Grand Slam years. First-team coaching and performance psychology roles across eight Premier League clubs, including West Ham United, Southampton, Brentford, Brighton, Crystal Palace, Charlton Athletic and Norwich City. MSc Sport Sciences (Distinction), Brunel University. BASES-accredited Sport Psychologist, with further training in CBT, motivational interviewing and solution-focused practice. BBC consultant on performance and mindset across BBC TV and BBC Radio for more than two decades, with further contributions on Sky and Al Jazeera. Psychological coach to Olympic and World Championship athletes, including heavyweight Derek Chisora’s preparation for his title fight against Tyson Fury and Olympic sprinter Ashleigh Nelson. Biography The West Ham squad that brought in Roberto Forzoni as performance psychologist was running a 23% win rate. Nine games later, after the team had completed a Premier League double over both Manchester United and Arsenal, the win rate sat at 78%. The intervention was psychological. That kind of recovery has shown up repeatedly across Forzoni’s thirty years inside elite sport. He has held first-team coaching and performance psychology roles at eight Premier League clubs, including West Ham United, Southampton, Brentford and Crystal Palace. He prepared heavyweight Derek Chisora for the title fight against Tyson Fury, and built the “Team Murray” multidisciplinary model during Andy Murray’s early years on the tour. The published work sits in football. Forzoni is the lead author of The Official FA Guide to Psychology for Football, the textbook the Football Association embedded into its coach education programme in 2004. The intellectual base draws on an MSc in Sport Sciences (Distinction) from Brunel University, BASES accreditation, and applied training in CBT and solution-focused practice. More than two decades of BBC consultancy on performance and mindset have put the perspective into wide public circulation. What Forzoni brings into a corporate room is a particular reading of senior team behaviour under pressure. The patterns he watches for were diagnosed in dressing rooms and on Centre Court. Composure narrows under scrutiny. Strong personalities stop bringing their best to the group when results turn. For Forzoni, these are coachable problems, drawn from the same evidence base a relegation-threatened Premier League squad would use. Key speaking topics Performance psychology Team dynamics under pressure Composure and emotional regulation in senior leadership Recovery from public setback Mindset and behavioural change in elite environments Wellbeing and sustained performance Ideal for Senior leadership teams under sustained external scrutiny or after a publicly visible setback CEOs and executive committees in restructure, post-merger integration or change cycles, where the constraint has become team behaviour CHROs and L&D directors building team-effectiveness and resilience programmes for senior talent High-stakes client-facing teams in sales, professional services and trading environments Audience outcomes A specific language for the behaviours that hold a team together under pressure and the behaviours that split it apart The techniques used inside Premier League dressing rooms and Grand Slam tennis to regulate nerves and recover after a public setback An honest read of the gap between a leadership team’s stated values and how it actually behaves when results stall Composure approached as a deliberate behaviour leaders can train, with specific drills Forzoni uses inside elite sport The discipline of asking “Did I work as hard as I could today?” as a daily performance check, a question Forzoni draws from elite athletes

Why organisations work with Philip Gimmack Twenty-five years spanning enterprise change management at Oracle, KPMG, Cap Gemini and Accenture, followed by a dedicated EQ practice since 2012, means he speaks to senior audiences from inside their vocabulary rather than imposing a coaching register on them. His proprietary assessments, the A.R.T. and the 6 Pillars of Resilience Model, turn EQ from an abstract virtue into something a leadership team can score, compare and improve across engagements. He holds two of the most widely used professional credentials in the field: certified NLP Psychotherapist (1998) and licensed EQ-i 2.0 practitioner, which gives HR buyers confidence that the underlying method is not bespoke invention. He is as comfortable in a 30-minute keynote as in a multi-day programme, which suits organisations that want the keynote to seed a larger capability build rather than stand alone. His writing on HR Zone gives HR and L&D audiences prior exposure to his argument before they put him in front of their own leaders. Biography highlights Founder and CEO of EQworks, established 2012 Designer of The A.R.T. (Advanced Relationship Skills) assessment and the 6 Pillars of Resilience Model Certified NLP Psychotherapist (1998); licensed EQ-i 2.0 and A.R.T. practitioner Twenty-five years in change management and leadership coaching Earlier career in management consulting at Oracle, KPMG, Cap Gemini and Accenture Contributor to HR Zone Biography The reason most leadership development programmes fail to move the needle is not that the models are weak. It is that the participants cannot regulate their own emotions well enough to apply the models when it matters. Philip Gimmack built EQworks in 2012 to close that specific gap, and his twenty-five-year career has been a progression toward the argument that emotional intelligence is the operating layer underneath every other leadership skill. His route into the work was through enterprise change. Years as a management consultant at Oracle, KPMG, Cap Gemini and Accenture showed him that the repeatable failure point in transformation programmes was human rather than technical. The response was a deliberate shift into the behavioural disciplines: a certification as an NLP Psychotherapist in 1998, a professional coaching qualification, and licences to use the EQ-i 2.0 psychometric instrument. EQworks gave him a platform to turn that toolkit into something organisations could deploy. The A.R.T., his Advanced Relationship Skills assessment, diagnoses communication and relationship dynamics in a way that is specific enough to coach against. The 6 Pillars of Resilience Model does the same for how leaders and teams absorb pressure. Both sit underneath the programmes he now runs with UK corporate clients. Gimmack’s speaking style is built for the audiences he coaches: pragmatic, plain-spoken and framed in business rather than therapeutic terms. For HR directors, L&D leaders and executive teams looking for EQ content that will survive contact with a cynical senior audience, his proposition is a measurable method rather than a motivational message. Key speaking topics Emotional intelligence in leadership Resilience and the 6 Pillars model Behaviour change and communication skills Change management from the people side EQ and diversity and inclusion Employee engagement and retention Ideal for CHROs, HR directors and L&D leaders designing leadership development programmes with measurable behavioural outcomes Executive teams and senior leadership groups working on internal conflict, communication or change fatigue Corporate universities and in-house academies looking for EQ content that can scale across cohorts Industry conferences and HR forums requiring a practitioner voice on emotional intelligence Audience outcomes A working understanding of what emotional intelligence actually is, measured through established psychometrics rather than intuition An introduction to the A.R.T. framework for understanding relationship and communication dynamics in teams Practical techniques from the 6 Pillars of Resilience Model that leaders can apply to themselves and their direct reports A clearer view of how EQ underpins change management, diversity and retention outcomes

Why organisations work with Owen O’Kane A clinical record that buyers can trust. Former NHS Clinical Lead for a London mental health service, with twenty-five years of frontline practice across palliative care and psychotherapy. That credential separates substantive mental health work from the wellness market. Four Sunday Times bestsellers, including Addicted to Anxiety and Ten to Zen, give him a body of public-facing work that audiences have already read. Sessions land faster because people arrive with context. A method built from CBT, mindfulness, psychotherapy and EMDR, condensed into practical daily techniques people use the same week. Not aspirational, usable. Broadcast fluency from his role on BBC One’s Change Your Mind, Change Your Life and resident slot on BBC Radio 5 Live. He communicates clinical content to non-clinical audiences without losing the substance. Credibility with sceptical workforces. The combination of an Irish working-class background, openness about his own mental health, and a clinician’s vocabulary lets him reach senior leaders and frontline staff in the same room. Biography highlights Former NHS Clinical Lead for mental health in London; previously Palliative Care Lead and Cognitive Psychotherapist, West Middlesex Hospital Sunday Times bestselling author: Ten to Zen, Ten Times Happier, How to Be Your Own Therapist (HarperCollins/HQ), and Addicted to Anxiety (Penguin, 2025) Featured psychotherapist on BBC One’s Change Your Mind, Change Your Life with Matt and Emma Willis Resident expert on BBC Radio 5 Live; former Attitude magazine columnist Corporate clients include Vodafone, Virgin Atlantic, BBC Worldwide and Universal Content Group Trained across cognitive psychotherapy, mindfulness, CBT and EMDR Biography Workplace mental health has become a budget line, not a result. Engagement scores stall, sickness absence climbs, and the most loaded staff quietly disengage. The honest question for senior leaders is whether the support on offer would actually help someone in real distress, or whether it is reassurance theatre for the people commissioning it. Owen O’Kane has spent twenty-five years working at the harder end of that question. Trained as a cognitive psychotherapist after early years in palliative care, he went on to lead clinical mental health services inside the NHS, including roles at West Middlesex Hospital and within the London mental health system. The clinical training underwrites everything that follows. His books, Ten to Zen, Ten Times Happier, How to Be Your Own Therapist and Addicted to Anxiety, are all Sunday Times bestsellers and share a single discipline: take the evidence base from CBT, mindfulness, psychotherapy and EMDR, and translate it into something a busy person can use in ten minutes. Addicted to Anxiety, published by Penguin in 2025, treats chronic anxiety as a learned habit rather than a permanent state, which is the argument he brings into corporate rooms. He is one of four therapists featured on BBC One’s Change Your Mind, Change Your Life, hosted by Matt and Emma Willis, and a resident expert on BBC Radio 5 Live. That broadcast fluency matters in keynotes: he can hold a room of senior leaders and a room of frontline staff with the same material, without diluting the clinical content for either. Key speaking topics Workplace anxiety and burnout Mental health for leaders and high-pressure teams Practical psychotherapy techniques for daily use Resilience and emotional regulation Stress management and recovery Building cultures that support genuine mental health Ideal for CHROs and heads of people designing mental health and wellbeing strategy beyond box-ticking provision Executive teams and senior leaders carrying chronic decision pressure High-pressure functions including legal, finance, sales, clinical and frontline operations Internal wellbeing leads who need a credentialed clinical voice to anchor a campaign or summit Audience outcomes A clear distinction between everyday stress and the clinical signals that need different action A short daily practice drawn from CBT, mindfulness and psychotherapy that people can run inside ten minutes Permission for senior leaders to name anxiety and pressure out loud, supported by evidence rather than slogans Language for managers to have better conversations about mental health with their teams A more honest internal assessment of whether existing wellbeing provision matches the level of distress staff actually carry

Why organisations work with Nigel Risner He gives senior leaders a working language for personality difference inside their own teams, the Zoo Keeper model of Lions, Monkeys, Elephants, and Dolphins, that they can use in the next leadership meeting. He is one of six UK holders of the Professional Speaking Award of Excellence (PSAE) from the Professional Speakers Association, a peer-judged credential that signals platform craft of a different order from a typical motivational keynote. He is the only speaker named Speaker of the Year by all four major CEO peer-advisory networks in Europe (Vistage, The Academy for Chief Executives, TEC, and Footdown), which is the closest thing the CEO peer-group market has to a buying signal. His material is built from running a brokerage as one of the UK’s youngest CEOs and rebuilding after the late-1980s financial crash, so the leadership content is grounded in operating experience, not theory. He works at any audience size, from a 12-person CEO peer group to conference rooms of several thousand, with the same delivery discipline. Biography highlights Author of “The Impact Code: Live the Life You Deserve” (Capstone) and its follow-up “The Impact Code at Work”. Author of “It’s a Zoo Around Here: The new rules for better communication”, the source text of his Zoo Keeper personality framework. Author of “You Had Me at Hello: The new rules for better networking”. One of six UK speakers awarded the PSAE (Professional Speaking Award of Excellence) by the Professional Speakers Association. Speaker of the Year for Vistage, The Academy for Chief Executives, The Executive Committee, and Footdown. Client work spans BT, BSkyB, Pfizer, GSK, Siemens, HSBC, Pepsi, British Airways, Marks and Spencer, and Royal Bank of Scotland. Biography Most leadership problems inside large organisations look strategic and turn out to be communicative. A capable executive briefs a team, the team agrees in the room, and three weeks later the work has not moved. The diagnosis is usually that the leader spoke in their own dominant style and assumed the rest of the room would translate. Nigel Risner has built a twenty-year speaking career around fixing exactly that gap. His Zoo Keeper framework, drawn from his book “It’s a Zoo Around Here: The new rules for better communication”, gives leaders a fast, memorable way to read the personalities in front of them: Lions who want results, Monkeys who want energy, Elephants who want detail, Dolphins who want harmony. The point is operational. A leader who can flex into all four registers gets decisions made in the meeting rather than relitigated by email afterwards. The credential layer is unusual for a motivational speaker. Risner holds the PSAE from the Professional Speakers Association, a peer-judged award held by only six UK speakers, and is the only speaker in Europe to have been named Speaker of the Year by Vistage, The Academy for Chief Executives, The Executive Committee, and Footdown. Those four bodies are the gatekeepers for CEO peer-advisory work in Europe, which is why his material reads as built for boards and executive teams rather than for general audiences. His later books, “The Impact Code: Live the Life You Deserve” and “The Impact Code at Work”, widen the same argument into executive presence and personal credibility. The throughline is consistent. Senior leaders are paid for the impact they have on other people in a room, and that impact is a learnable craft, not an inherited trait. Key speaking topics Leadership communication and executive presence Personality and behavioural styles in teams Building high-trust senior teams Influence and personal impact for senior leaders Leading through change and disruption Networking and first-impression effectiveness Motivation and peak performance for executive groups Ideal for CEO peer-advisory groups (Vistage, Academy for Chief Executives, YPO style forums) where the audience is operating leaders Senior leadership offsites where the brief is “we are not communicating well as a team” Sales and client-facing leadership conferences focused on influence and presence Newly promoted senior leaders in formal executive development programmes Audience outcomes A practical model for identifying the four dominant personality styles in their own team and adjusting how they brief, sell, and decide A clearer read on which behaviours are reducing their personal impact at senior level Specific habits for opening meetings, opening conversations, and opening relationships in the first ten seconds Renewed appetite for leading the team rather than working around it A shared vocabulary the leadership team can carry into the next 90 days of meetings