Leadership

Why organisations work with Kevin Brown He brings the operator’s view. Twenty years inside SERVPRO’s leadership team, helping build a franchise system into a billion-dollar category leader, gives him direct credibility with sales, service, and franchise audiences that academic culture speakers cannot match. The HERO Effect is a usable framework, not a slogan. It gives frontline teams and managers a shared language for personal accountability that survives the flight home from the conference. He sits comfortably in front of mixed audiences: sales kick-offs, franchisee conventions, dealer meetings, and customer-experience summits. The same material lands with technicians, agents, and senior leaders. Repeat-booking proof. His client list, which includes American Express, Delta Air Lines, PayPal, ExxonMobil, Chick-fil-A, and Ernst and Young, reflects organisations that buy speakers on outcomes, not on novelty. Recognition from buyer-facing bodies. Global Gurus Top 30 Motivational Speakers (2024), SpeakInc Top 10 Keynote Speakers (2021), and NorthStar Meetings Group Best Keynote Speakers (2019). Biography highlights Author of The Hero Effect: Being Your Best When It Matters the Most (2017) and Unleashing Your Hero (HarperCollins Leadership, 2021). Spent more than 20 years on the senior leadership team at SERVPRO, helping grow the franchise system into a billion-dollar category leader. Creator of the HERO Effect framework, used as the basis of his keynote programmes and books. Named to Global Gurus’ Top 30 Motivational Speakers list (2024). Selected to SpeakInc’s Top 10 Keynote Speakers (2021) and NorthStar Meetings Group’s Best Keynote Speakers (2019). Keynote client list includes American Express, Delta Air Lines, PayPal, ExxonMobil, Chick-fil-A, Verizon Connect, O’Reilly Automotive, Ernst and Young, Booz Allen Hamilton, and Merck. Biography Service-led businesses spend heavily on customer-experience programmes and still lose customers at the moment of contact. The reason is rarely strategy. It is the daily, individual choices of the people closest to the customer, and most cultures do not equip those people to choose well under pressure. That is the territory Kevin Brown has worked in for thirty years, first as an operator and now as a keynote speaker. Two decades of his corporate career were spent on the senior leadership team at SERVPRO, where the team built the franchise system into a billion-dollar category leader. He learned culture from the inside, in a network of independent operators where consistency had to be earned every day rather than mandated from headquarters. Out of that experience came the HERO Effect, the framework that anchors his keynotes and his two books, The Hero Effect (2017) and Unleashing Your Hero (HarperCollins Leadership, 2021). The argument is straightforward. Excellence is a personal practice before it is an organisational outcome, and leaders who treat culture as a behavioural discipline, not a values poster, get measurably different results from their frontline teams. His client list reflects who that argument lands with: American Express, Delta Air Lines, PayPal, ExxonMobil, Chick-fil-A, Verizon Connect, Ernst and Young, Booz Allen Hamilton. Global Gurus named him to its Top 30 Motivational Speakers list in 2024. The work is not theory borrowed for a stage. It is a set of operating principles taken back into the room they came from. Key speaking topics Service excellence and customer experience Culture and frontline accountability Leadership at every level Personal performance and ownership Sales-team motivation and consistency Franchise and dealer-network performance Ideal for CHROs, customer-experience leads, and operations leaders running cultural change inside service-led organisations. Sales kick-offs, dealer conferences, and franchisee conventions where the audience is mixed-seniority and outcome-focused. Front-line and customer-facing teams in retail, hospitality, financial services, and field service. Audience outcomes A shared vocabulary for personal accountability that managers can keep using after the keynote. A clearer line between individual behaviour and customer-experience results, made concrete with examples from inside a billion-dollar franchise system. Renewed energy in mixed-audience settings such as sales kick-offs and dealer meetings, where engagement is the usual brief. Practical prompts for managers on how to coach service consistency rather than mandate it.

Why organisations work with Matt Eversmann He brings a first-person, documented account of small-unit leadership inside the Battle of Mogadishu, one of the most analysed combat actions of the modern era, and translates it directly into commercial decision-making. His Bronze Star with Valor and 20 years in elite Ranger and Infantry units give credibility on team performance under stress that consulting frameworks cannot replicate. As co-author with James Patterson of three New York Times bestselling oral histories of soldiers and police officers, he has spent a decade interviewing operators about how teams hold together, which sharpens his content well beyond a single war story. His teaching record at the U.S. Army War College and the Johns Hopkins ROTC program means he speaks to leaders in the language of training and followership, not just battlefield anecdotes. He is the rare keynote a senior team will quote back to each other a week later, because the material concerns specific, named decisions, not abstractions about resilience. Biography highlights Retired U.S. Army First Sergeant, 3rd Battalion, 75th Ranger Regiment; 20 years of active service. Bronze Star Medal with Valor device for actions in the Battle of Mogadishu, October 3, 1993. Portrayed by Josh Hartnett in Ridley Scott’s Black Hawk Down (2001); the first source interviewed for Mark Bowden’s original book. Co-author with James Patterson of Walk in My Combat Boots, Walk the Blue Line and American Heroes, all New York Times bestsellers in the Heroes Among Us series. Former Operations Sergeant at the U.S. Army War College and former instructor in Johns Hopkins University’s ROTC program. Deployed to Iraq from 2007 to 2008 as an Infantry Company First Sergeant with the 10th Mountain Division during the Surge. Biography The Battle of Mogadishu on 3 October 1993 lasted roughly 18 hours. Inside it, a young staff sergeant from the 3rd Ranger Battalion was responsible for a chalk of soldiers fast-roping into a city that had already gone wrong. That sergeant was Matt Eversmann, and the decisions he made in those hours became one of the most studied case studies in modern small-unit command. The reason that experience matters in a boardroom is not symbolism. It is that the conditions Rangers train for, incomplete information, broken communications, no time to consult upward, are the same conditions senior teams now face during cyber incidents, supply shocks and reputational crises. Eversmann teaches what holds and what fails when a plan does not survive contact. His authority on the subject extends well beyond his own service. As co-author with James Patterson of Walk in My Combat Boots, Walk the Blue Line and American Heroes, he has spent years interviewing soldiers, police officers and first responders about the texture of decisions made under load. That body of work, three New York Times bestsellers, sits behind every keynote. Before founding Eversmann Advisory in 2018, he served as Operations Sergeant at the U.S. Army War College, taught leadership in the Johns Hopkins University ROTC program, and led an Infantry Company through the Iraq Surge. The result is a speaker who can move from a specific named moment in Mogadishu to a specific question a CEO is asking about command culture, without losing either audience. Key speaking topics Leadership under pressure and in crisis Team performance in high-stakes environments Decision-making with incomplete information Accountability and followership inside elite units Trust and culture in small teams Lessons from the Battle of Mogadishu and combat command Service, sacrifice and operator stories from Walk in My Combat Boots Ideal for CEO and C-suite offsites focused on resilience, command culture and crisis decision-making. Leadership development programmes for senior operators, plant managers, regional heads and first-line commanders of large field organisations. Conferences for sectors with a high-consequence operating tempo: financial services, energy, healthcare, defence, law enforcement, and aviation. Annual sales kick-offs and partner meetings looking for a serious anchor keynote rather than entertainment. Audience outcomes A vocabulary for naming what their teams actually do well and badly when conditions go non-linear. Specific lessons from a documented combat action that translate to crisis governance and post-incident review. A clearer view of what accountability looks like at the team-leader level, distinct from individual performance. Renewed seriousness about preparation, rehearsal and standards as cultural artefacts, not HR processes. Stories with named operators and named events that senior leaders can reference back inside their own organisations.

Why organisations work with Amelia Rose Earhart Her “Aviate, Navigate, Communicate” protocol, drawn directly from aviation’s standard emergency sequence, gives organisations a practical, step-ordered model for distributing responsibility and maintaining forward momentum when conditions destabilise. The 2014 circumnavigation she planned and executed required close to $2 million in corporate partnerships across 28 organisations, custom FAA engineering approval for an aircraft modification, and 17-stop coordination across 14 countries, making her case study in mission execution verifiable and specific, not metaphorical. A genealogy investigation, published by a colleague just before her departure, revealed no traceable connection to her famous namesake and triggered public accusations of fraud; the fact that she proceeded and completed the flight gives her resilience argument a dimension most speakers cannot replicate. Learn to Love the Turbulence (2023) extends her “pilot in command” framework into a structured leadership methodology – passengers react while pilots decide – providing a reference architecture that client teams can apply long after the event. Audiences include Boeing, Apple, Berkshire Hathaway, United Healthcare, Lockheed Martin, Capital One, and the United States Air Force Academy, giving her both commercial credibility and access to high-stakes operational contexts. Biography highlights Youngest woman to circumnavigate the globe in a single-engine aircraft (Pilatus PC-12 NG, 2014); first to do so in that aircraft type Self-funded and managed the 24,300-nautical-mile, 17-stop global flight, raising close to $2 million across 28 corporate partnerships and securing custom FAA engineering approval Holds private, instrument, and commercial pilot certificates Approximately 15 years as a broadcast news anchor and reporter: KUSA-TV (9NEWS, NBC affiliate, Denver) and Los Angeles television Author of Learn to Love the Turbulence (2023, with Kristin Clark Taylor); keynote clients include Boeing, Apple, Berkshire Hathaway, United Healthcare, and the United States Air Force Academy Amelia Earhart Pioneering Achievement Award (2013, Atchison, Kansas Chamber of Commerce); Jaycees Top Ten Young Americans (2014) Biography Aviation has a decision protocol for moments when a flight goes wrong: aviate first, navigate second, communicate third. Amelia Rose Earhart spent two years designing a circumnavigation that would test that protocol under real conditions. Closed borders, a custom FAA-engineered fuel system, and a public genealogy scandal nearly derailed the flight before it left California. In June 2014, she departed Oakland in a single-engine Pilatus PC-12 NG. Across 17 stops and 24,300 nautical miles through 14 countries, she landed back in California on July 11. The mission required close to $2 million in corporate partnerships across 28 organisations, custom FAA engineering approval, and open-water survival training. She became the youngest woman to circumnavigate the globe in a single-engine aircraft, and the first to do it in a PC-12 NG. Her 2023 book, Learn to Love the Turbulence, codifies what that flight revealed about organisational decision-making. Preparedness, not optimism, is what keeps teams airborne when conditions deteriorate. The “pilot in command” framework – passengers react, pilots decide – is now the architecture of her work with Fortune 500 clients and the United States Air Force Academy. Before the circumnavigation, she spent approximately 15 years as a news anchor and reporter, at KUSA-TV (NBC’s Denver affiliate) and in Los Angeles. That background sharpens her communication under pressure and her ability to hold a senior audience, which are not the same skill. Key speaking topics High-stakes decision-making and mission execution Resilience and adaptive leadership Strategic planning under uncertainty Risk assessment and contingency thinking Goal setting and organisational accountability Women in aviation and STEM leadership pathways Team performance under pressure Ideal for C-suite and senior leadership teams navigating high-stakes execution challenges or strategic pivots Sales and commercial teams preparing for stretch targets or significant market disruption Women’s leadership programmes and DEI-focused executive conferences Annual leadership conferences and kick-offs requiring both narrative coherence and audience energy Audience outcomes A practical decision sequence – aviate, navigate, communicate – for maintaining clarity and distributing responsibility when a plan breaks down in real time A clearer distinction between reactive and decisive leadership, with a specific framework for building the latter as a team habit Concrete tools for forecasting risk and planning contingencies, drawn directly from aviation mission-planning discipline A reframing of disruption as a navigable condition rather than an exceptional one – and the mindset shift required to operate accordingly A reference framework from Learn to Love the Turbulence that extends the conversation beyond the event itself

Why organisations work with Matt Mayberry He gives leaders a working blueprint for culture, not a values exercise. Culture Is the Way sets out a Five-Step Culture-Building Process that McKinsey named a 2024 top business book. He has been ranked in the world’s Top 30 leadership thought leaders by Global Gurus on the basis of a 25,000-respondent CEO and MBA survey, which means buyers can defend the booking internally on credentials alone. His client list, JP Morgan Chase, Allstate, the FBI, DuPont, Lowe’s and Southern Glazer’s Wine & Spirits, signals that the material survives contact with regulated, high-pressure operating environments. The NFL backstory is not the act. He uses a career ended by injury in a Chicago Bears preseason opener as the opening case in a serious argument about reinvention and team behaviour, then moves to the management content quickly. He writes for the same audience that books him. Bylines in Harvard Business Review, Forbes, Fortune and Entrepreneur mean a CHRO can hand the keynote thesis to the executive team in printed form before he walks on stage. Biography highlights Wall Street Journal bestselling author of Culture Is the Way (Wiley, 2023), named a 2024 top business book by McKinsey & Company and featured in Malcolm Gladwell’s Next Big Idea Book Club. USA Today bestselling author of The Transformational Leader (Wiley, 2024). Ranked in the Top 30 global leadership thought leaders by Global Gurus. Former Chicago Bears linebacker, signed 2010; college career at Indiana University, recipient of the 2009 Howard Brown Award. Featured in Harvard Business Review, Forbes, Fortune, Inc., Entrepreneur and Chief Executive; broadcast credits with NBC, ABC, Fox Business and ESPN. Client roster includes JP Morgan Chase, Allstate, the FBI, DuPont, Lowe’s, Optum, Fifth Third Bank, Southern Glazer’s Wine & Spirits, Phillips 66 and Mack Trucks. Biography Most culture work fails for the same reason. It treats culture as the warm story an organisation tells itself, not the set of repeated behaviours that determine whether the strategy lands. Mayberry’s Culture Is the Way (Wiley, 2023) is built around that distinction, and it is why McKinsey selected it as a 2024 top business book and Malcolm Gladwell’s Next Big Idea Club picked it up. The argument has a structure. The Five-Step Culture-Building Process forces senior teams to define the behaviours they want to see, hold leaders accountable for them in public, and connect those behaviours to commercial outcomes. The Transformational Leader (Wiley, 2024), a USA Today bestseller, extends the work into how senior leaders model what they ask of others. Both books sit in front of an audience that includes JP Morgan Chase, the FBI, DuPont and Lowe’s. The credibility on stage comes partly from how the path began. Mayberry signed with the Chicago Bears in 2010 and lost the career to an ankle fracture in the preseason opener against the San Diego Chargers. He uses that moment briefly, as a way into the operating point about how teams rebuild after a setback, then moves to the management material. Global Gurus has placed him in the world’s Top 30 leadership thought leaders on the strength of that combined work. What organisations get is a senior practitioner who has translated the language of high-performing teams into something a CHRO, COO or transformation lead can put to work on Monday. The bylines in Harvard Business Review, Forbes, Fortune and Entrepreneur are the public evidence; the Five-Step Process is the working tool. Key speaking topics Workplace culture as an operating system Transformational leadership Employee engagement and team performance Change and disruption Peak performance and resilience Sales performance Leadership in the age of AI Ideal for CHROs and chief people officers leading culture and engagement programmes COOs and transformation leads accountable for cultural execution of a strategy Sales leadership conferences and revenue kickoffs Senior leadership teams running off-sites on team performance and behavioural alignment Audience outcomes A working definition of culture that connects daily behaviour to commercial outcome, drawn from the Five-Step Culture-Building Process A clearer view of what transformational leadership requires from senior leaders, beyond inspirational language Specific moves for rebuilding engagement when the workforce is fatigued by repeated change A vocabulary for how high-performing teams handle setback and recovery A short list of behaviours to take back to the executive team and operationalise

Why organisations work with Aimee Connolly She has grown a cosmetics brand from one product to more than 100, and from a founder-led startup to around EUR 32.6 million in revenue in 2024 without external investment, giving her a concrete view on capital discipline most consumer founders do not have. She has worked every stage of modern beauty distribution in person: independent pharmacies, Boots, Brown Thomas, Dunnes Stores, Selfridges, airport retail, direct-to-consumer and standalone stores in Kildare Village, Belfast and London. Her team has scaled from her alone to more than 100 staff across Ireland and the UK, which makes her credible on the operational and cultural shifts a founder has to make to stop being the bottleneck. She is preparing a US launch for Q4 2026 and speaks openly about how AI is being used inside the business to lift productivity and support that expansion, which is unusually specific for a consumer-brand founder. Her awards are from credible named bodies (EY Entrepreneur of the Year Ireland 2021 in the Emerging category, IMAGE PwC Businesswoman of the Year 2025, UCD Alumni Award in Business 2025), so her authority does not rest on a single category or year. Biography highlights Founder and CEO, Sculpted by Aimee; founded the business at age 23 while finishing her degree. Scaled the brand to EUR 32.6 million in 2024 revenue, 47% year-on-year growth, with more than 100 staff and over 500 stockists across Ireland, the UK and the Middle East. Retail footprint includes Boots, Brown Thomas, Dunnes Stores and Selfridges, plus own-brand stores in Kildare Village, Belfast and London. EY Entrepreneur of the Year Ireland 2021, Emerging category. IMAGE PwC Businesswoman of the Year 2025; Young Businesswoman of the Year 2022; Business and Finance Elevation Award 2024. University College Dublin Alumni Award in Business 2025; BComm International (first-class honours), UCD. Founder of Sculpted: The Academy, a professional training business for makeup artists. Biography Sculpted by Aimee did not exist in 2016. By 2024 it was turning over EUR 32.6 million, growing 47% year on year, and sitting on shelves in Boots, Brown Thomas, Dunnes Stores and Selfridges. It got there without outside investors. That single fact changes the conversation about what a bootstrapped consumer brand can realistically do inside a category dominated by multinationals. Aimee Connolly built the business at 23, while finishing a first-class BComm International at University College Dublin. The first product was a three-pan sculpting palette, which is where the name came from. The range is now past 100 SKUs, the team past 100 people, and the retail footprint covers Ireland, the UK and the Middle East, with own-brand stores in Kildare Village, Belfast and London and a US launch planned for the fourth quarter of 2026. Her credibility on growth is not theoretical. She has lived each transition that breaks most consumer founders: from practitioner to operator, from single-market to multi-market, from independent stockists to listings with Boots and Selfridges, from founder-led decisions to a structured team. She has been named EY Entrepreneur of the Year Ireland in the Emerging category, IMAGE PwC Businesswoman of the Year 2025, and received the University College Dublin Alumni Award in Business 2025. What she brings into a room is unusually specific for a consumer founder: the mechanics of self-funded scaling, retail buyer relationships, product discipline under rapid range expansion, and, more recently, how AI is being embedded inside the business to support the US move. She is the operator buyers want when the brief is how to grow without losing the brand, and without giving it away. Key speaking topics Scaling a self-funded consumer brand Founder to CEO transition Retail and omnichannel strategy in beauty Direct-to-consumer and e-commerce growth International market entry AI in operations and brand building Building and retaining a high-growth team Ideal for Founders and CEOs of consumer and beauty brands preparing for a step-change in scale. Retail, buying and category leadership teams looking at how challenger brands are winning shelf space. Women’s leadership and entrepreneurship programmes in large corporates. Marketing and e-commerce leadership teams in founder-led or founder-adjacent businesses. Audience outcomes A concrete sense of what self-funded scaling actually demands, from working capital to retail terms. A clearer view of the decisions that break founders at the EUR 10 million to EUR 50 million transition. Practical perspective on how a challenger brand gets and keeps listings at Boots, Brown Thomas and Selfridges. A grounded read on where AI is genuinely moving the needle in a consumer business today. Renewed confidence in the case for patient, brand-led growth over capital-heavy expansion.

Why organisations work with Dr Sabrina Cohen-Hatton Her Decision Control Process derived from helmet-camera research on real operational commands, not simulation, is the only evidence-based framework of its kind adopted nationally, now embedded in UK National Operational Guidance and JESIP doctrine governing all blue-light services at major incidents. Her central research finding – that 80% of decisions made by experienced commanders are instinctive, and that goal-oriented training can increase situational awareness up to five times – gives leadership teams a specific, measurable basis for redesigning how they develop judgement under pressure. She is both a serving Chief Fire Officer and an active researcher at Cardiff University, meaning her framework is continuously stress-tested against real operational consequences – not archived after publication. Her second book, The Gender Bias (2023), extends the same empirical approach to the structural barriers holding women back at work – giving CHROs and boards a research-grounded contribution to progression strategy rather than advocacy. Her awards span operational command and academic research: the King’s Fire Service Medal, the APA Early Career Award, the APA Raymond Nickerson Best Paper Award, and the BBSRC Innovator of the Year honour represent recognition from named bodies across both domains. Biography highlights Chief Fire Officer, Hampshire and Isle of Wight Fire and Rescue Service (first woman to hold this post); formerly CFO, West Sussex Fire & Rescue Service; Deputy Assistant Commissioner, London Fire Brigade PhD in Behavioural Neuroscience, Cardiff University; Honorary Professor of Behavioural Neuroscience, Cardiff University; Chartered Psychologist, British Psychological Society; Chartered Companion, Chartered Management Institute Developed the Decision Control Process – adopted by every UK fire and rescue service, embedded in National Operational Guidance for incident command and in JESIP doctrine King’s Fire Service Medal (King’s Birthday Honours); APA Early Career Award (2016); APA Raymond Nickerson Best Paper Award (2018); BBSRC Innovator of the Year (2018) Author: The Heat of the Moment (Penguin Books, 2019) and The Gender Bias (2023) Featured on BBC Radio 4’s Desert Island Discs; named among Marie Claire’s Future Shapers; Cosmopolitan Millennial Power List; Big Issue Top 100 Changemakers Biography When researchers at Cardiff University fitted helmet cameras to experienced incident commanders during live operational responses, the footage was unambiguous: eight in ten decisions were made on instinct, with structured analytical frameworks bypassed entirely. That finding became the foundation of the Decision Control Process: a rapid mental checklist developed by Dr Sabrina Cohen-Hatton and subsequently adopted by every UK fire and rescue service. The research reshaped National Operational Guidance for incident command and is embedded in JESIP doctrine, the framework governing decision-making across all blue-light services at major incidents. It is a rare case of behavioural science research moving directly from peer-reviewed publication to national policy. Dr Cohen-Hatton holds a PhD in Behavioural Neuroscience from Cardiff University, where she is an Honorary Professor, and is currently Chief Fire Officer of Hampshire and Isle of Wight Fire and Rescue Service: the first woman to lead that service. Her operational career spans South Wales, Surrey, London, and West Sussex, and includes command roles during the Westminster Bridge and Finsbury Park terror attacks and in the aftermath of the Grenfell Tower fire. She is a Chartered Psychologist with the British Psychological Society and a Chartered Companion of the Chartered Management Institute. Her second book, The Gender Bias (2023), applies the same empirical lens to structural barriers in organisational progression: a data-led analysis of why women are judged differently at work and what organisations can do to address it. Alongside the King’s Fire Service Medal, the APA Early Career Award, the APA Raymond Nickerson Best Paper Award, and the BBSRC Innovator of the Year honour, her profile extends well beyond emergency services audiences: Desert Island Discs, Marie Claire, and Cosmopolitan have all featured her work. Key speaking topics Decision-making under pressure Behavioural neuroscience and leadership judgement Incident command and human factors Organisational learning from high-stakes incidents Crisis command and situational awareness Gender bias and structural barriers to progression Social mobility and leadership resilience Ideal for C-suite and board-level leadership teams in regulated, risk-critical, or high-consequence sectors CHROs and senior talent leads focused on women’s progression at executive level Risk, safety, resilience, and business continuity officers Senior leadership development programmes addressing performance and judgement under pressure Audience outcomes A concrete understanding of how instinct and intuition dominate decision-making under pressure, and where that creates measurable organisational risk Familiarity with the Decision Control Process and its evidence base, with direct implications for how leadership development programmes should be designed A research-grounded framework for diagnosing and addressing structural barriers to women’s progression in senior roles Greater awareness of how human factors – not just technical failure – contribute to adverse outcomes in complex, high-stakes environments A perspective on leadership judgement formed from decades of active operational command at the most senior level in UK emergency services

About Makala Green Makala Green is a leading authority in financial empowerment, renowned for her expertise in transforming the financial journeys of individuals and businesses. She is recognised as Britain’s first black female Chartered Financial Expert, blending robust experience with a passion for making wealth simple and accessible for all.​ Makala Green brings over 18 years of experience as a financial planner, wealth coach, author, and motivational speaker. She has successfully partnered with major brands, entrepreneurs, and sports professionals, guiding them to financial confidence and independence. Makala is the founder of Green Wealth Planning and The Wealth Check, both dedicated to simplifying wealth and providing practical tools for financial success. Business Challenges Addressed Makala addresses critical business challenges, including: Strategic money management for individuals and SMEs. Investment planning and wealth growth for corporates and entrepreneurs. Demystifying financial processes and breaking down jargon for improved accessibility and inclusion in the financial sector.​ Tackling complex issues like property acquisition, estate planning, retirement strategies, and bespoke solutions for multi-million-pound companies.​ Empowering underrepresented groups in finance and mentoring young talents to bridge diversity gaps. Makala’s approach is jargon-free, hands-on, and rooted in empathy. She draws from personal experience, starting as a bank cashier at 16 and rising to financial sector prominence. Her work focuses on building sustainable financial confidence, promoting financial wellbeing, and equipping clients and audiences with the knowledge to navigate a changing economic landscape. She actively advocates for diversity and financial inclusion, having received accolades like Financial Adviser of the Year for South East England and Marketing Influencer of the Year.

Meet Liv Boeree Growing up in rural Kent, England, Liv was a highly competitive straight-A student who held a deep love for space and astronomy from an early age. This lead to her studying physics and astrophysics at the University of Manchester, graduating in 2005 with first class honours (4.0 GPA equivalent). She was also a passionate guitar player, spending much of her time between lectures playing lead for various metal bands, a passion that lead her to London after graduation to pursue music further. It was there she noticed a cryptic TV gameshow advert looking for contestants “willing to use their powers of skill and deception to win money”, to which she promptly applied with the hope it could pay off her student debt. After being selected as one of the five contestants, it was revealed that they were to be taught to play poker. Despite not winning that particular show, Liv immediately fell in love with the game and decided to pursue the game as both a player and TV host. Her first major win was the televised European Ladies Championship in 2007, but her breakthrough moment came a few years later when she bested 1240 opponents to take down the European Poker Tour in Italy. Her poker career continued for another nine years as a member of Team Pokerstars Pro, hosting various TV shows and winning further live and online tournaments including the 2017 World Series of Poker Tag-Team championship alongside her partner Igor Kurganov. Liv retired from professional poker soon after her breakout TED talk to pursue speaking and TV more actively, and today splits her time between the speaking circuit and creating TV and video content on her favourite counter-intuitive and scientific topics.

Lance Armstrong’s background In 1996, as one of the top ranked cyclists in the world, Lance Armstrong was diagnosed with advanced testicular cancer. With the help of his medical team, family and friends, Armstrong recovered and went on to win the Tour de France a record seven consecutive times, from 1999 to 2005. Armstrong founded The Lance Armstrong Foundation after his diagnosis. The LAF became LIVESTRONG and to date, it has raised more than $500 million for the fight against cancer. He has five children and splits his time between Austin, Texas and Aspen, Colorado. Armstrong is the founder and managing partner of Next Ventures. NEXT VENTŪRES is a new venture capital firm designed to maximize growth opportunities in the exploding sports, fitness, nutrition and wellness markets. He currently hosts two podcasts, The Forward, a weekly interview discussion with authors, musicians, athletes and politicians, as well as THEMOVE, a cycling focused show. More about Lance Armstrong A globally known cyclist and endurance athlete, Lance remains passionate about the benefits of an active lifestyle. Through his decades of competitive racing, Lance has developed extensive worldwide contacts in the sports, fitness and health markets, regularly being invited to review early stage companies. His extensive connections have resulted in highly successful early investments in Docusign and Uber that reflect his strong investment insights. In this digital age Lance understands the importance of digital brand building and the power of influencers. Lance currently hosts THEMOVE, a podcast that provides analysis of stages of the Tour de France and other cycling and endurance races; this podcast has had millions of downloads and has been ranked in the top 10 in the sports and recreation category on Apple’s iTunes. He also hosts a podcast called THE FORWARD where Armstrong interviews authors, musicians, athletes, politicians and influencers from all walks of life. These form the cornerstones of WEDŪ MEDIA, part of his WEDŪ brand, a budding community of endurance athletes who go Forward, Never Straight.

Why organisations work with Amy Carroll She works on the specific moments leadership training usually skips: board challenges, negotiations that stall, team conversations that tip into defensiveness. Leaders leave with something they can apply on Monday, not a model to file. Her 7 Partner Mindset methodology, built on the licensed Predator, Prey or Partner model from Pat Kirkland Leadership, gives executives a usable vocabulary for power dynamics most leaders feel but cannot name. The client list runs through organisations that do not buy soft skills lightly: Nestle, Novartis, Cisco, UBS, Ernst and Young, the World Economic Forum, the United Nations, the European Stability Mechanism. Thirty years across psychology, executive coaching, and psychiatric and managed-care settings give her range on human behaviour that communications trainers rarely carry. Recognition from Global Gurus, including a Top 20 position in the Communication category, places her among a small group of named practitioners in the field. Biography highlights Author of The Ego Tango: How to Get More of What You Want More Often with Less Hassle, Using These 7 Partner Mindset Techniques Host of Partner Up! with Amy Carroll on VoiceAmerica Business Channel, available on Apple Podcasts and Spotify Ranked among Global Gurus’ Top 30 Communication Professionals, placing #18 in 2023 Professional Certified Coach (PCC) and Master Practitioner of Neuro-Linguistic Programming, with a BA in Psychology Coaching and training clients include Nestle, Novartis, Microsoft, Cisco, UBS, Ernst and Young, Procter and Gamble, Medtronic, the World Economic Forum, the United Nations, and the European Stability Mechanism Licenses the Predator, Prey or Partner model from Pat Kirkland Leadership Inc. and built the 7 Partner Mindset methodology on top of it Biography Most leadership failures happen in conversation. A board member challenges an assumption and the chief executive concedes ground she should have held. A senior partner pushes harder than the client will accept. A team leader in a performance review slips from clarity into apology. The cost is rarely dramatic, but it compounds, and it sits outside what strategy decks or standard communications training address. Amy Carroll works on that gap. Her 7 Partner Mindset methodology, built on the licensed Predator, Prey or Partner model from Pat Kirkland Leadership, gives executives a working vocabulary for the power dynamics they feel in the room but cannot usually name. The framework draws from three decades in psychology, executive coaching, and earlier work in psychiatric and managed-care settings, which is a wider behavioural base than most communications coaches bring. Her book, The Ego Tango, sets out the methodology through cases from the workshops she runs with multinational clients. The client list is instructive: Nestle, Novartis, Cisco, UBS, Ernst and Young, Medtronic, the World Economic Forum, the United Nations, the European Stability Mechanism. These are organisations where a senior leader’s composure under challenge is a measurable commercial asset. She hosts Partner Up! with Amy Carroll on VoiceAmerica Business Channel, and has been named among Global Gurus’ Top 30 Communication Professionals, including a Top 20 placement in 2023. The recognition is useful context; the substance is the work itself, which is a repeatable method for holding authority when the stakes rise. Key speaking topics Leadership communication under pressure Power and influence in senior conversations Executive presence and authority High-stakes negotiation dynamics Emotional intelligence for senior leaders Storytelling and persuasion in business Coaching culture and leadership development Ideal for C-suite and senior leadership teams preparing for board, investor, or regulator-facing conversations Partners and client-facing leaders in professional services and financial services HR and Learning leads building executive development programmes Senior women navigating authority in traditionally male-dominated rooms Audience outcomes A named vocabulary for the power dynamics that sit beneath difficult conversations, so leaders can diagnose what is happening in the moment Specific techniques from the 7 Partner Mindset model to stay composed when challenged and to influence without escalating A sharper read on their own default patterns under stress, including where they concede and where they overreach Language for feedback, negotiation, and disagreement that holds authority without damaging the relationship A practical sense of how senior presence is built through behaviour, not positioning

Why organisations work with Ben Saunders He holds the record for the longest human-powered polar journey in history, a 108-day, 1,795-mile round trip to the South Pole that gives every lesson he draws a specific factual anchor. His three TED main-stage talks have been viewed more than five million times, and TED describes him as a master storyteller; senior audiences leave with arguments they can repeat, not motivational impressions. His material on composure, energy management and team honesty comes from completing expeditions that defeated Scott and Shackleton, not from secondary reading or coaching frameworks. He pairs the expedition record with a working life in climate-tech investment, including Sequoia Scout status and the founding of Kintanna Ventures, so the parallels he draws to business are not theoretical. Biography highlights Led The Scott Expedition (2013 to 2014), the longest human-powered polar journey on record at 1,795 miles, completing the route that defeated both Captain Scott and Sir Ernest Shackleton. Youngest person to ski solo to the geographic North Pole, spending 72 days alone on the Arctic Ocean (2004). Three TED main-stage talks (2005, 2012, 2014) with over five million combined views. Fellow of the Royal Geographical Society; Honorary Fellow, University of Northampton; Patron of British Exploring; Ambassador for the Scouts and The Prince’s Trust. Author of Shackleton in the Ladybird Expert series (Penguin Random House, 2017); contributor to TED Talks: The Official TED Guide to Public Speaking by Chris Anderson. Founder of Kintanna Ventures, a climate-technology investment vehicle, and a Sequoia Scout angel investor. Biography The Scott Expedition set out from Ross Island on 26 October 2013 and finished 108 days later, on 7 February 2014, after 1,795 miles on foot to the South Pole and back. It is the longest human-powered polar journey on record, and the first completion of the route attempted by Robert Falcon Scott and Ernest Shackleton more than a century earlier. Ben Saunders led it. Saunders skied solo to the geographic North Pole in 2004 at the age of 26, the youngest person ever to do so, spending 72 days alone on the Arctic Ocean. Across two decades he has led 14 expeditions in the polar regions and covered more than 4,500 miles on foot in conditions that strip away every soft variable in performance. The material he brings to senior audiences is built from that record, not from theory. His three TED main-stage talks have been viewed over five million times and earned the unusual designation of master storyteller from TED itself. He is a Fellow of the Royal Geographical Society, Honorary Fellow of the University of Northampton, Patron of British Exploring and an Ambassador for the Scouts and The Prince’s Trust. His Ladybird Expert volume on Shackleton was published by Penguin Random House in 2017. The commercial life sits alongside the expedition record. Saunders raised more than $10m in sponsorship across his career, brokering multi-year partnerships with Intel, Land Rover, Canada Goose and Bremont, and now founds and runs Kintanna Ventures, a climate-technology investment vehicle, alongside angel investing as a Sequoia Scout. That working knowledge of capital allocation and venture-stage operations is what stops the polar material reading as parable when he places it in front of a board. Key speaking topics Decision-making under sustained physical and psychological pressure Composure and energy management at the limits of human capacity Team honesty and trust in small, high-stakes groups Adaptation to volatile and unforgiving operating environments Recovery and persistence after setback Climate-technology investment and the commercial reality of decarbonisation Ideal for Boards and executive committees facing prolonged operational stress or restructure CEOs, COOs and transformation leads commissioning leadership offsites on resilience and decision quality Senior teams in regulated, safety-critical or capital-intensive industries Sales kick-offs and partner conferences where the brief calls for substance over spectacle Audience outcomes A specific account of what composure looks like as a working discipline, not a personality trait A frame for separating controllable inputs from external noise when conditions deteriorate Practical examples of how small teams maintain honesty and trust through extended pressure A more credible vocabulary for talking about failure, recovery and the gap between plan and execution A fresh reference point for board-level conversations on risk, endurance and the limits of preparation

Why organisations work with John Volanthen He has operated at the point where a wrong call costs lives, and can describe the actual mechanics of how a small team made decisions inside Tham Luang when the engineered solutions had run out. George Medal recipient and one of National Geographic’s 2019 Adventurers of the Year: the credentials behind his keynote are not anecdotal, they are state-recognised and internationally documented. His thinking is engineered, not motivational. A working IT consultant who designs his own rebreathers and mapping kit, he treats risk, redundancy and failure modes the way a serious technologist does. Author of “Thirteen Lessons that Saved Thirteen Lives,” a structured account of the rescue built around principles that map directly onto leadership, risk and team performance. Useful in rooms where the leadership question is concrete: how a team builds trust fast across strangers, agencies and disciplines, and keeps making rational decisions when the cost of error is no longer abstract. Biography highlights George Medal, 2019 New Year Honours, for the Tham Luang cave rescue. Named, with the rescue dive team, as one of National Geographic’s 2019 Adventurers of the Year. Royal Humane Society Bronze, Silver and Stanhope Gold medals; Scout Association Bronze Cross; Pride of Britain award. Honorary degree from the University of Bristol, awarded jointly with Rick Stanton in July 2022. World record holder for longest cave penetration dive at 8,800m in the Pozo Azul system, Spain. Author of “Thirteen Lessons that Saved Thirteen Lives: The Thai Cave Rescue” (Aurum Press, 2021). Biography On 2 July 2018, two British cave divers reached an air pocket nine days into a search inside the flooded Tham Luang cave system in northern Thailand. The voice on the now well-known footage, asking “How many of you?”, is John Volanthen’s. Twelve boys and their coach were alive. What happened next is taught in business schools as a case study in cross-agency coordination under extreme constraint. The rescue involved Thai Navy SEALs, foreign militaries, technical cave divers and medical specialists, working through a problem nobody had previously solved. Volanthen and his long-time partner Rick Stanton were the divers who carried children out, one at a time, through kilometres of submerged passage. The technical depth behind that decision-making is not accidental. Volanthen runs an IT consultancy in Bristol, has built and sold two technology businesses, and designs his own rebreathers, underwater mapping devices and communications systems. He approaches survival the way an engineer approaches a system: identify the failure modes, reduce them, accept the residual risk consciously. His book “Thirteen Lessons that Saved Thirteen Lives,” published by Aurum Press in 2021, frames the rescue as a sequence of decisions rather than a feat of nerve. He holds the George Medal, the highest civilian bravery award outside human conflict, alongside Royal Humane Society Bronze, Silver and Stanhope Gold medals. He was named one of National Geographic’s 2019 Adventurers of the Year, and received an honorary degree from the University of Bristol in 2022. He still cave-dives. He still does rescues, as a volunteer. Key speaking topics Decision-making under extreme constraint Risk, redundancy and failure modes Team trust across strangers and disciplines Crisis leadership in real conditions Performance under pressure Cross-agency coordination Ideal for Boards and executive teams preparing for genuinely high-stakes scenarios where preparation, not improvisation, is the deciding factor. CROs, heads of safety, and operational leaders who own consequences when systems fail. Senior leadership offsites focused on trust, judgement and decision quality under pressure. Audience outcomes A concrete account of how a small team made rational decisions inside Tham Luang when standard protocols had run out. A working model for thinking about risk, redundancy and acceptable failure modes that leaders can apply to their own operations. A clearer view of what builds trust quickly between people who have not worked together before. A reset on the difference between motivational courage and engineered preparation.