Emotional Intelligence

Why organisations work with Michael Brenner His core argument; that empathy outperforms authority as both a marketing and a leadership lever, is grounded in practitioner experience inside SAP and NewsCred, not academic research; senior leaders engage with it as a claim someone has actually lived, not theorised His book Mean People Suck gives CMOs and CHROs a shared language for the link between culture, employee engagement, and revenue outcomes, making it useful in conversations that usually stay siloed The “Champion Leader” model is a named, transferable alternative to command-and-control management: specific enough to teach, tested across both large enterprises and early-stage startups His content marketing work is anchored in a measurable ROI framework from The Content Formula, translating content investment into financial terms for leaders who need to justify budgets to the CFO, not just the marketing team He has operated on both sides of the client-agency relationship, which means his diagnosis of where organisations waste marketing spend carries a credibility most single-perspective speakers cannot match Biography highlights CEO and Founder of Marketing Insider Group, a content marketing agency serving Fortune 500 brands and B2B technology companies Former VP of Global Content Marketing Strategy at SAP and Head of Strategy at NewsCred Author of three books: Mean People Suck: How Empathy Leads to Bigger Profits and a Better Life (2019), The Content Formula, and Digital Marketing Growth Hacks Named Top CMO Influencer by Forbes and Top Business Speaker by The Huffington Post Contributor to Forbes, The Economist, and The Guardian; contributor at Content Marketing Institute Featured in Entrepreneur Magazine; facilitated content strategy workshops for MarketingProfs Biography Most organisations treat their marketing problem as a content problem. The more accurate diagnosis is a leadership one: companies default to self-promotion when their customers need help, and they build management cultures that reward compliance when growth requires empathy. Michael Brenner spent two decades working from the inside of that tension – as VP of Global Content Marketing Strategy at SAP, as Head of Strategy at NewsCred, and as CMO across a series of high-growth technology startups. His 2019 book Mean People Suck: How Empathy Leads to Bigger Profits and a Better Life argues that low employee engagement and weak marketing performance share a common root: a leadership culture that has traded empathy for authority. The research and case evidence he assembles make it a commercial argument, not a motivational one. As founder and CEO of Marketing Insider Group, Brenner has built content marketing programmes for more than 75 brands. His earlier book, The Content Formula, provides a practical ROI framework that converts content investment into financial language – useful for marketing leaders who need to make the commercial case to a CFO, not just a brand committee. His keynote work is structured around two named concepts: the “Champion Leader,” a model for leaders who close the gap between what organisations ask their teams to do and what actually drives results; and the “Bullseye Organisation,” which frames customer-centricity as a structural discipline rather than a values statement. A contributor to Forbes, The Economist, and The Guardian, and named Top CMO Influencer by Forbes and Top Business Speaker by The Huffington Post, Brenner speaks across the United States and Europe, primarily to senior marketing, commercial, and leadership audiences. Key speaking topics Customer-centric marketing strategy Content marketing ROI and measurement Empathy-led leadership Employee engagement and culture The Champion Leader model Organisational alignment around the customer B2B marketing and demand generation Ideal for CMOs and marketing directors seeking a measurable framework for content marketing investment CHROs and culture leads addressing the connection between employee engagement and commercial performance CEOs and senior leadership teams weighing the limits of authority-based management B2B technology and SaaS organisations building customer-first marketing and go-to-market capabilities Audience outcomes A practitioner-built argument for why empathy is a commercial lever, with specific cases and research rather than aspiration The “Champion Leader” framework as a named, teachable model for shifting from directive to customer-oriented leadership A measurable ROI methodology for content marketing that can be used in internal budget and investment conversations A practical method for identifying where self-promotional bias is costing the business in audience reach and revenue Clearer criteria for distinguishing marketing that serves the customer from marketing that serves the organisation’s ego

Why organisations work with Brandon Farbstein He has driven actual state legislation, not just inspired audiences. Two Virginia laws exist because of his advocacy before age 18: one on bullying prevention, one requiring empathy and emotional intelligence education in every K-12 classroom in the state. That track record separates him from motivational speakers and positions him as a systemic change agent. Disability is the most consistently overlooked dimension of most DEI programs. Farbstein gives organisations a credible, lived-experience voice in exactly that space, not as a personal narrative alone, but through a framework (Elevate Empathy®) that translates into teachable, practical tools for teams. His vantage point is generational as well as personal. As a Gen Z voice on belonging, recognised by both LinkedIn and Instagram for his advocacy reach, he speaks directly to the expectations gap between younger employees and the organisations they work for: a gap that costs organisations in engagement and trust. He advises boards and senior teams, not just audiences. Farbstein regularly consults organisations on belonging and social impact strategy for the disability community, and publicly declines engagements where inclusion is performative. His presence signals genuine organisational commitment, not a checkbox. His ADL Hero Against Hate designation and UN partnership establish credibility at the highest institutional levels, making him a defensible choice for boards and leadership teams where speaker credibility is itself under scrutiny. Biography highlights Drove two pieces of Virginia state legislation before age 18: bullying prevention and mandatory empathy and emotional intelligence education across all K-12 public schools statewide Author of Ten Feet Tall: Step Into Your Truth and Change Your Freaking World and A Kids Book About Self-Love (Penguin) Delivered TEDx RVA at age 15; talk accumulated 85,000+ views LinkedIn Top Voice for disability advocacy (2022); named to TigerBeat/Instagram’s #19Under19 (2018); youngest-ever recipient of Style Weekly’s Top 40 Under 40 Anti-Defamation League Hero Against Hate award recipient Founding partner of Daniel Lubetzky’s Builders Movement; board member, Digital4Good Speaker for Meta, HP, Marriott, LVMH, and the Million Dollar Round Table; partnered with UNICEF and the United Nations on campaigns to end school violence Biography Brandon Farbstein gave his first TEDx talk at 15. By 18, he had driven two pieces of legislation through the Virginia state legislature; one on bullying prevention, the other mandating empathy and emotional intelligence education in every K-12 classroom in the state. That trajectory sets the frame for everything he brings to organisations. Farbstein was born with metatropic dysplasia, a rare form of dwarfism, and spent his high school years navigating severe cyberbullying that eventually drove him off campus. Rather than absorb that experience privately, he built a response: a registered framework, Elevate Empathy®, and a body of work spanning two books, hundreds of corporate stages, and legislative testimony. His book Ten Feet Tall and A Kids Book About Self-Love (Penguin) put the framework into accessible form for audiences ranging from Fortune 100 employees to elementary school students. Farbstein’s value for organisations sits where two problems intersect: DEI programs that systematically underweight disability, and employees with disabilities who know it. He advises boards and senior teams on belonging and social impact strategy, with a specific focus on the disability community: the largest minority group in the world. His credibility in that space is built on more than personal story: it includes legislative impact, a LinkedIn Top Voice designation for disability advocacy, and the Anti-Defamation League’s Hero Against Hate award. He has spoken for Meta, HP, Marriott, LVMH, and at the Million Dollar Round Table, and has partnered with UNICEF and the United Nations on campaigns addressing school violence. As a founding partner of Daniel Lubetzky’s Builders Movement and a board member of Digital4Good, his work operates across corporate, civic, and educational contexts – making him a distinctive voice on how empathy functions not just as a personal quality, but as an organisational practice. Key speaking topics Disability inclusion and belonging Empathy as organisational practice Diversity, equity, and inclusion strategy Resilience and mindset Social-emotional learning and anti-bullying advocacy Gen Z perspectives on workplace culture Purpose-driven leadership and social impact Ideal for Chief Diversity, Equity and Inclusion Officers and People & Culture leads with disability inclusion gaps in their DEI programs CHROs and senior HR leadership teams working on belonging, employee experience, and psychological safety Senior leadership teams and boards evaluating the credibility and reach of their DEI commitments Education sector leaders, student-facing organisations, and youth advocacy platforms addressing bullying, empathy, and social-emotional learning Audience outcomes A clear understanding of why disability inclusion is the most consistently underaddressed dimension of DEI – and what the cost of that gap looks like in employee experience and retention Practical tools from the Elevate Empathy® framework for building environments where all employees feel genuinely seen and heard A reframe of lived adversity as a source of leadership strength and authentic influence, rather than a liability to manage Increased capacity to distinguish genuine inclusion from performative inclusion – and the organisational will to act on that distinction Exposure to the specific legislative, cultural, and institutional levers that have moved the dial on disability inclusion at a systemic level

Why organisations work with Álvaro Vizcaíno His central argument is specific and counterintuitive: fear is not an obstacle to performance but navigational data – a claim developed through post-event academic training in transpersonal psychology and Gestalt, which separates it from generic adversity narratives. The survival event underpinning his work is independently documented – recorded on IMDB, covered on Wikipedia, and dramatised in a Netflix feature film directed by Hugo Stuven – giving his framework an evidential base that most speakers on resilience cannot offer. El miedo es tu maestro, published by Ediciones Urano, translates the methodology into ten concrete keys, giving organisations a structured reference that outlasts the event itself. His live sessions include a participative, practical phase in which attendees apply the framework to their own context in the room – not a retrospective reflection exercise, but a live rehearsal of the method. He operates bilingually in Spanish and English, with verified client engagements including Vodafone Spain, Danone, and Mercedes Benz – directly relevant for multinational organisations running leadership events across European and Latin American markets. Biography highlights Real-life subject of Solo (2018), a Spanish drama film directed by Hugo Stuven, distributed by Filmax and available on Netflix, based on his 2014 survival ordeal in Fuerteventura Author of El miedo es tu maestro (Fear Is Your Master: 10 Keys to Convert Your Worries into Strengths), published by Ediciones Urano Formal academic training in transpersonal psychology, Gestalt, and coaching – undertaken following the 2014 accident Background in psychology and business administration; founded an e-commerce agency and operated hotels in the Canary Islands Client engagements include Vodafone Spain, Danone, Mercedes Benz, and BNI Bilingual speaker in Spanish and English Biography Fear is the emotion organisations are least equipped to use well. Leaders who freeze during a restructuring, teams that stall at the first sign of strategic collapse – these are not failures of training. They are failures of framework: nobody has shown them that fear, handled correctly, is information. Álvaro Vizcaíno came to this argument through necessity. In September 2014, a cliff fall on the Fuerteventura coast left him immobilised and alone – fractured hip, no food or water, no certainty of rescue. He survived approximately 48 hours before being found. The experience did not simply give him a story. It prompted a formal investigation: he subsequently trained in transpersonal psychology, Gestalt, and coaching to understand what had actually happened in his mind during those two days. That research produced a methodology and a book. El miedo es tu maestro (Fear Is Your Master), published by Ediciones Urano, sets out ten keys for converting fear from a paralysing force into a practical decision-making tool. The survival story behind it is independently documented in Solo (2018), a Spanish feature film directed by Hugo Stuven and available on Netflix – giving his framework a cultural reference point that most speakers in this space cannot claim. He has applied this methodology with organisations including Vodafone Spain, Danone, and Mercedes Benz. Working bilingually in Spanish and English, he is particularly effective for leadership teams navigating significant change across European and Latin American markets. Key speaking topics Fear as a decision-making tool Resilience under extreme pressure Adaptability and change management Personal and collective responsibility Leadership performance in crisis Mindset and psychological discipline under uncertainty Entrepreneurship and overcoming adversity Ideal for Leadership teams preparing for or navigating significant organisational change CHROs and people directors focused on workforce resilience and performance under pressure Sales, commercial, and operational teams in high-stakes, high-uncertainty environments Spanish-language or bilingual corporate events across European and Latin American markets Audience outcomes A reframed understanding of fear as a source of navigational information, not a signal to retreat or suppress A practical three-step method for maintaining direction and making decisions when certainty disappears Clearer insight into the relationship between personal responsibility and collective performance under pressure Greater awareness of the specific mental habits that distinguish functional from dysfunctional responses to organisational crisis A shared, memorable reference point – drawn from an independently documented survival event – that teams can apply and return to beyond the event itself

Why organisations work with Deeyah Khan She has spent years in rooms with jihadis, neo-Nazis, and honour-killing perpetrators and come out with a practical method for dialogue under hostility, which transfers directly to how senior leaders handle conflict inside their own organisations. Her authority on polarisation is earned, not theorised. The films (Jihad, White Right: Meeting the Enemy, America’s War on Abortion) are the primary source, and they sit behind two Emmys, two Peabodys, a BAFTA, and an RTS. She was appointed the first UNESCO Goodwill Ambassador for Artistic Freedom and Creativity, a signal that her work is taken seriously at the level of global institutions, not just media. She gives leadership teams something rare in DEI and culture content: a repeatable approach to listening across difference that holds up when the stakes are real and the room is hostile. Biography highlights Two Emmy Awards and two Peabody Awards for documentary filmmaking. BAFTA winner (America’s War on Abortion) and BAFTA nominee (Jihad: A Story of the Others; White Right: Meeting the Enemy). First UNESCO Goodwill Ambassador for Artistic Freedom and Creativity, appointed 2016. Founder of Fuuse, a media and arts company centring women, minorities, and third-culture voices; founder of sister-hood, a platform for women of Muslim heritage. Recipient of the Ossietzky Prize (Norwegian PEN), the University of Oslo Human Rights Award, and the Peer Gynt Prize awarded by the Parliament of Norway. TED speaker on the radicalisation of young Muslims in Europe. Biography Most organisations treat polarisation as a communications problem. Deeyah Khan treats it as a listening problem, and she has the footage to prove the distinction matters. Her documentary work has put her across the table from neo-Nazis, jihadis, and the families of honour-killing victims, and the method she built in those rooms is what senior leaders now ask her to bring into theirs. The body of work is specific. Banaz: A Love Story won her a first Emmy and Peabody for documenting the honour killing of Banaz Mahmod. Jihad: A Story of the Others was BAFTA-nominated and drew on two years of interviews with convicted extremists and former jihadis. White Right: Meeting the Enemy, shot inside the American far right and at the Charlottesville rally, won a second Emmy. America’s War on Abortion won a BAFTA. Muslim in Trump’s America added a second Peabody. That record is why institutions treat her as more than a filmmaker. In 2016 UNESCO appointed her its first Goodwill Ambassador for Artistic Freedom and Creativity. Norwegian PEN awarded her the Ossietzky Prize. The Parliament of Norway awarded her the Peer Gynt Prize. Through Fuuse and sister-hood she has also built platforms for women of Muslim heritage and third-culture voices to tell their own stories rather than be described by others. What she brings to a corporate audience is the translation of that practice into leadership. How do you hold a conversation with someone whose values you reject, long enough to understand what is actually driving them? How do you stay in the room when it would be easier to escalate? How does a senior team model that behaviour downward without looking weak? Khan turns her interview method into a working discipline for leaders who need to hold their organisations together across real difference. Key speaking topics Dialogue across ideological and cultural divides Leadership in polarised environments Empathy as an operating discipline Difficult conversations at senior levels Storytelling and communication under pressure Culture, belonging, and inclusion Countering extremism and radicalisation Ideal for CHROs and heads of culture navigating internal polarisation, identity tension, and DEI backlash. CEOs and executive teams preparing for public-facing crises where values, reputation, and employee trust collide. Leadership development programmes focused on inclusive leadership, difficult conversations, and psychological safety. Public-sector, NGO, and education leaders working on social cohesion, integration, and countering extremism. Audience outcomes A concrete method for staying in conversation with people whose views they find difficult, without performing agreement. Sharper language for naming the tensions inside their own teams and a cleaner read on where polarisation is actually coming from. A more honest standard for what empathy looks like at senior level, distinct from niceness or avoidance. Renewed confidence that leaders can address values-based conflict directly without fracturing the organisation.

Why organisations work with Nicholas Janni His Leader as Healer framework provides a named, structured diagnosis – the dominant “leader-as-executor” model produces measurable fragmentation in organisations – and a practical developmental map for what replaces it, validated by a major book award and embedded in IMD executive programmes. His background as a RADA-trained theatre director is the methodological foundation of his work, not a biographical detail – it is why his approach to embodied leadership presence and performance under pressure has a rigour that purely cognitive or academic development lacks. He bridges executive education at one of the world’s leading business schools (IMD) and direct coaching with senior leadership teams, reaching the level of intellectual rigour and applied practice that board-level audiences require. He addresses the specific failure mode that formal leadership development typically cannot: the gap between a leader’s strategic intelligence and their actual capacity to create trust, genuine engagement and high performance in a room. Biography highlights Author of Leader as Healer (LID Publishing, 2022), winner of Business Book of the Year and Leadership Book of the Year at the Business Book Awards 2023, selected from over 300 nominated titles Visiting Professor of Leadership at IMD Business School, Lausanne; previously Associate Fellow at Oxford Said Business School (2010-15); continues to teach regularly at Oxford Said Former theatre director who taught acting at the Royal Academy of Dramatic Art (RADA), London Co-founded Olivier Mythodrama (2001), an arts-based leadership development consultancy; founded CORE PRESENCE (2013); co-founded Matrix Development (2023) Previous Visiting Fellow at Cranfield School of Management Clients have included Rolls-Royce, Swiss Re, Intel, Microsoft, FedEx and senior UK government figures including Permanent Secretaries Biography Leadership competence and leadership presence are not the same thing. Organisations invest heavily in the former – analytical capability, strategic clarity, execution discipline – and then discover that the latter is what determines whether a team actually performs. This gap is the problem Nicholas Janni has spent his career addressing. His book Leader as Healer (LID Publishing) was named Business Book of the Year at the Business Book Awards 2023. It makes a specific argument: the dominant “leader-as-executor” model, built around rational analysis and transactional relationships, produces fragmentation rather than coherence. The antidote is not softer management but a more complete form of leadership – one that integrates “being” with “doing”, emotional intelligence with analytical rigour, presence with performance. As Visiting Professor of Leadership at IMD Business School, Janni works with senior executives inside some of the world’s most demanding executive education programmes. His methodology draws on 30 years of research into peak performance and human potential. It began in his first career as a theatre director: he taught acting at the Royal Academy of Dramatic Art and directed his own company, developing a rigorous, practical understanding of presence and performance that he has since applied directly to executive leadership. The practical result is a distinctive approach to developing leaders – one that expands perceptual bandwidth, emotional coherence and depth of presence alongside strategic capability. He co-founded Olivier Mythodrama, a pioneering arts-based leadership consultancy, before building CORE PRESENCE and, most recently, co-founding Matrix Development, a practice dedicated to transformational executive coaching and coach training. Key speaking topics Leadership presence and embodied performance The Leader as Healer framework Transformational leadership and inner development Emotional intelligence and regulation in leadership Peak performance and the integration of being and doing Mindfulness and presence practices for executive audiences Building high-performance team cultures Creativity and the conditions for innovation Ideal for C-suite executives and senior leadership teams seeking to develop the inner dimensions of leadership performance CHROs and executive development leads designing high-level leadership programmes Business school executive education programmes and corporate leadership academies Organisations navigating sustained complexity where the quality of leadership presence is a performance-critical factor Audience outcomes A clear understanding of the “leader-as-executor” versus “leader-as-healer” distinction, and what it means practically for their own leadership approach Practical techniques for developing presence, deep listening and emotional coherence in high-stakes leadership contexts A framework for distinguishing between “doing” and “being” as leadership modes, and how integrating both drives sustained performance Greater self-awareness of how personal perceptual and emotional patterns affect team culture, trust and decision quality Specific practices drawn from Janni’s work that can be applied independently after the session

Why organisations work with Nihal Arthanayake A daily-broadcast interviewer’s instinct for live conversation. Over eight years presenting the BBC Radio 5 Live afternoon show, plus the Headliners interview series, mean panel craft built across thousands of hours of unscripted live radio. A named winner at the 2019 BBC Radio & Music Awards for Interview of the Year. The room can feel the difference when an interviewer can actually draw out a senior guest, not just read questions in order. The author of a serious trade book on conversation. Let’s Talk (Hachette, 2022) is built on interviews with figures from Mary McAleese to hostage negotiators, which gives Nihal a content keynote that other hosts simply cannot offer. Twenty-five years of cultural fluency across BBC, MTV, Channel 4 and BBC Two. Comfortable on a Hugo Boss or Mercedes stage and equally credible chairing a panel on race, identity or media. Few hosts cover both rooms. Public-trust credentials that travel well into sponsor-sensitive briefs. Appointed to the BBC’s Independent Diversity Advisory Board alongside Sir Lenny Henry and Dame Floella Benjamin; trustee at HOME Manchester; ambassador for the British Asian Trust. Biography highlights BBC Radio 5 Live presenter; eight-plus years on the afternoon show; current host of the Headliners interview series. Winner of Interview of the Year, 2019 BBC Radio & Music Awards. Author of Let’s Talk: How to Have Better Conversations (Hachette, 2022). BBC Radio 1 alumnus; co-host of Asian Beats (Sony Radio Award winner) and host of Review with Nihal. Appointed to the BBC’s Independent Diversity Advisory Board in 2014 by the BBC Director General. Trustee, HOME Manchester. Former trustee, Southbank Centre and British Council. Ambassador, British Asian Trust. Biography Live conversation is harder than it looks on a run sheet. A guarded executive answers in talking points. A four-person panel splinters. An awards stage drifts by the third category. The job of the host is to recover all of that without the audience noticing. That is the craft Nihal Arthanayake has spent twenty-five years building. Eight years presenting the afternoon show on BBC Radio 5 Live, plus the Sunday interview series Headliners, mean a live-radio interviewer who reads a room in real time. The 2019 BBC Radio & Music Award for Interview of the Year recognised the same skill in a different setting: a candid, on-the-record conversation that other interviewers could not have got. That craft is the subject of his 2022 Hachette book, Let’s Talk: How to Have Better Conversations. The book draws on conversations with former Irish president Mary McAleese, Professor Tanya Byron, Lorraine Kelly and Johann Hari, plus hostage negotiators and clinicians, to ask what actually changes when two people listen to each other properly. It gives organisations a content keynote on dialogue, listening and disagreement that most hosts cannot offer. The broader public-trust footprint is what makes the work travel into sponsor-sensitive briefs. Appointed to the BBC’s Independent Diversity Advisory Board in 2014 by the Director General, alongside Sir Lenny Henry, George the Poet and Dame Floella Benjamin. Trustee at HOME Manchester. Ambassador for the British Asian Trust. Corporate hosting clients include Adobe, Google, X, GQ, Hugo Boss, Mercedes-Benz, Tottenham Hotspur and Boots. Key speaking topics Conference and awards hosting Panel moderation and on-stage interviewing The craft of conversation and dialogue Communication and listening as leadership skills Diversity, representation and identity in media Cultural commentary and the public conversation Ideal for Senior corporate awards, summits and gala dinners that need a host who can carry a long-form running order Town halls, leadership conferences and offsites where a CEO or chair will be interviewed live on stage Panel sessions on culture, identity or representation that need an experienced moderator on contested ground Internal communication, L&D and people-team events on listening, dialogue and conversation skills Audience outcomes A live event that holds energy from welcome to close, with senior guests drawn out rather than read at A clearer practical sense of what makes a conversation actually work, drawn from Let’s Talk and twenty-five years of interviewing A panel that moves, with a moderator who reads the room and lets the strongest contributions land A host who is credible on both commercial and culture-and-identity briefs, without switching register awkwardly between them

Why organisations work with Eliza VanCort A working method for executive presence rooted in Meisner acting technique, not generic confidence coaching. Voice, posture and physicality are treated as trainable instruments, not personality traits. An intersectional lens that takes inclusion past slogans. Her sessions address how mansplaining, interruption, and microaggression actually move through a meeting, and what a leader can do in the moment. A bestselling book, A Woman’s Guide to Claiming Space, that gives delegates a structured framework before and after the room, with named behaviours and language. Mainstream media reach. Appearances on The Drew Barrymore Show, Forbes, Fast Company and CNBC give her work cultural traction outside corporate L&D, which travels with audiences. Co-founder of Think Twice Labs with Alma Derricks, former CMO of Cirque du Soleil, building emotional intelligence and cross-difference communication tools used inside organisations. Biography highlights Author of A Woman’s Guide to Claiming Space: Stand Tall. Raise Your Voice. Be Heard, Berrett-Koehler, May 2021. Cook House Fellow, Cornell University. TEDxRochester speaker, “Women, Power and Revolutionizing Speech”. Founder of The Actor’s Workshop of Ithaca, a Meisner Technique studio. Co-founder of Think Twice Labs with Alma Derricks, former CMO of Cirque du Soleil. Featured in The Drew Barrymore Show, Forbes, Fast Company, CNBC, and Success magazine. Biography Most executive presence work treats authority as a personality trait. Eliza VanCort treats it as a craft. Her starting point is that voice, posture and language are trainable instruments, the same way an actor’s are, and that women and underrepresented leaders are routinely operating those instruments inside rooms that were not built for them. That argument has a specific origin. She founded The Actor’s Workshop of Ithaca, the region’s Meisner Technique studio, and spent years teaching how performers hold a stage. She then applied the same discipline to meeting rooms and boardrooms. A Woman’s Guide to Claiming Space, published by Berrett-Koehler in 2021, sets out the framework: five behaviours that shift how a leader is read, from posture and vocal placement to ending self-sabotage and building cross-difference coalitions. The work has reach beyond corporate L&D. Her TEDxRochester talk on women, power and speech has been viewed widely. Appearances on The Drew Barrymore Show, Forbes, Fast Company and CNBC have built a public audience of more than 250,000 followers. Inside organisations, she co-founded Think Twice Labs with Alma Derricks, former CMO of Cirque du Soleil, to translate the same material into emotional intelligence and communication tools teams can use across difference. She is a Cook House Fellow at Cornell University and an advisory board member of Performing Arts for Social Change. The intellectual frame is intersectional: most of her organisational work is about what happens to people with less institutional power when they intersect with structures designed around someone else’s authority. The output is concrete. Delegates leave with named behaviours, specific language and a vocabulary for the dynamics they have been navigating without naming for years. Key speaking topics Executive presence and communication craft Women in leadership and the politics of voice Anti-racist and cross-difference communication Emotional intelligence in senior teams Inclusion under pressure Confidence, posture and physicality for leaders Power dynamics in everyday workplace interaction Ideal for CHROs and chief people officers building executive-presence programmes for senior women Leadership-development leads designing high-potential and sponsorship pathways ERG sponsors and DEI heads commissioning substantive, non-performative inclusion content Senior women’s leadership summits, partner-track development programmes, and emerging-leader cohorts Audience outcomes A vocabulary for the meeting-room behaviours that quietly cost women authority, and language to interrupt them in the moment Specific techniques for voice, posture and physicality drawn from Meisner training, applied to senior business settings A framework from A Woman’s Guide to Claiming Space delegates can carry back into their teams Practical anti-racist and cross-difference communication moves that work inside live conversations, not only in policy documents A clearer reading of how power moves through an organisation’s everyday talk, and where to act on it

Why organisations work with Chris Voss He brings a method built in the only setting where negotiation failure is counted in lives, then translated into vocabulary sales, procurement, and executive teams can apply on Monday. Tactical Empathy, mirroring, labeling, and calibrated questions are named, teachable moves, which means the approach survives the room and becomes company muscle memory rather than a memorable keynote. The Black Swan Group is a working consultancy, so the same principles that land on stage can be extended into deal-desk coaching, procurement clinics, and bespoke leadership training. His credibility reads instantly to a sceptical senior audience: 24 years in the FBI Crisis Negotiation Unit, the US National Security Council Hostage Working Group, lead negotiator on the Jill Carroll and Steve Centanni cases. “Never Split the Difference” has made his vocabulary common currency across revenue, HR, and leadership functions, so a keynote plugs into language teams already recognise. Biography highlights Former FBI lead international kidnapping negotiator, 2003 to 2007, inside a 24-year FBI career across more than 150 international hostage cases. Founder and CEO of The Black Swan Group, a negotiation training and consulting firm serving corporate clients globally. Co-author of “Never Split the Difference: Negotiating As If Your Life Depended On It” with Tahl Raz, reported at more than 5 million copies sold. Adjunct professor at Harvard Law School and Georgetown University’s McDonough School of Business; lecturer at the USC Marshall School of Business. Represented the FBI on the US National Security Council’s Hostage Working Group. Instructor of the MasterClass “Chris Voss Teaches the Art of Negotiation”; recipient of the Attorney General’s Award for Excellence in Law Enforcement. Biography Jill Carroll was held in Iraq. Steve Centanni was held in Gaza. Chris Voss was the lead FBI negotiator on both. That is the operational record that sits underneath his commercial work, and it is why his language about negotiation reads differently from most of what senior teams have heard before. For 24 years inside the FBI, including four as the Bureau’s lead international kidnapping negotiator, he worked cases where concession logic, position-trading, and splitting the difference were not available moves. The alternative he developed, and later named Tactical Empathy, is a discipline of understanding the counterpart’s emotional world accurately enough to influence the decision in front of them. Mirroring, labeling, and calibrated questions are the operating components. In 2008 he founded The Black Swan Group to teach that discipline to commercial teams, and in 2016 he codified it with Tahl Raz in “Never Split the Difference”. The book has moved more than 5 million copies and reshaped how sales, procurement, legal, and executive teams in large organisations talk about difficult conversations. He has carried the same material into classrooms at Harvard Law School, Georgetown McDonough, and USC Marshall. What buyers get when they book him is the original source of that vocabulary, with the cases that generated it. The US National Security Council’s Hostage Working Group asked him to represent the FBI on it. The Attorney General’s Award for Excellence in Law Enforcement went to him on the strength of the same work. A room of senior commercial leaders is a softer setting than the one that built his method, which is precisely why the method holds. Key speaking topics High-stakes negotiation Tactical empathy and influence Sales and commercial negotiation Procurement and deal-desk strategy Crisis communication Leadership under pressure Conflict resolution Ideal for Chief Revenue Officers, sales leadership, and enterprise account teams preparing for contested renewals and complex deals. Chief Procurement Officers and commercial directors leading supplier and cost negotiations with long-term partners. C-suite and board audiences managing stakeholder, activist, regulator, or crisis conversations where positions harden fast. Senior legal, HR, and people leaders handling disputes, restructurings, and executive-level conflict. Audience outcomes Specific language moves (mirroring, labeling, calibrated questions) the audience can test in their next live call. A reframe of empathy as a commercial tool, separated from concession and rapport. A shared vocabulary across revenue, procurement, and leadership functions for the deals and disputes that matter. Sharper preparation habits for high-stakes conversations, including how to identify the “Black Swans” that reset a negotiation. Confidence handling the counterpart who will not move, drawn from cases where not moving had life-or-death consequences.

Why organisations work with Bill Benjamin He translates brain science into a practical leadership discipline the C-suite can actually use in a Monday meeting, drawing on 25 years as a senior technology leader rather than a research-only background. His Last 8% framework is the rare culture model that measures what gets left unsaid. IHHP research across more than 34,000 professionals shows an average 7.56% holdback in high-pressure moments, and that finding now anchors a September 2025 Harvard Business Review feature. He contributed to Performing Under Pressure, a New York Times and Amazon bestseller published in 65 countries, which gives his sessions a credible research spine rather than borrowed anecdotes. He has tested the material with audiences that have no patience for theory: NASA, U.S. Marines, surgeons, Goldman Sachs, Intel, and the FBI. He teaches accountability and empathy as a single leadership capability, not as opposing values, which gives HR and executive teams a shared language for the behaviours they want at the top. Biography highlights Partner, Institute for Health and Human Potential (IHHP) Contributor to Performing Under Pressure: The Science of Doing Your Best When It Matters Most (Crown Business), a New York Times and Amazon bestseller Co-author with Dr. JP Pawliw-Fry of the forthcoming Last 8% Culture book Research featured in Harvard Business Review, September 2025, “The Secret to Building a High-Performing Team” Degrees in Mathematics and Computer Science, with 25 years of senior leadership experience in technology Has delivered programmes for NASA, U.S. Marines, Goldman Sachs, Intel, Coca-Cola, Mayo Clinic, Amazon, and the FBI Biography The difficult 8% of any leadership conversation is the part people avoid. It is the direct feedback that gets softened, the underperformance left unnamed, the strategic disagreement that never reaches the room. Bill Benjamin has spent two decades showing senior teams why their culture drifts when that 8% is missing, and how to build the nervous-system control that lets leaders hold it. His argument is built on measurement. IHHP research with more than 34,000 professionals finds that people hold back an average of 7.56% of what matters most in high-pressure moments, a gap that sits behind most of the strategic misses senior teams complain about. That finding anchors his September 2025 Harvard Business Review feature and the forthcoming Last 8% Culture book, co-authored with IHHP founder Dr. JP Pawliw-Fry. Bill is a partner at the Institute for Health and Human Potential and a contributor to Performing Under Pressure: The Science of Doing Your Best When It Matters Most, published by Crown Business and translated into 65 territories. His credibility with technical audiences comes from a first career he rarely leads with: degrees in Mathematics and Computer Science, and 25 years as a senior leader in the technology industry. That combination is why the material lands with rooms that tend to resist behavioural content. NASA, U.S. Marines, Goldman Sachs, Intel, the FBI, and surgical teams at the Mayo Clinic have worked with him on the same question: how a leader holds their state, and their judgement, when the pressure is at its highest. Key speaking topics Build a High-Performance Last 8% Culture Leadership under pressure Emotional intelligence for senior leaders Difficult conversations and accountability Building courage and connection in executive teams Ideal for CEOs and senior executive teams rebuilding accountability after a strategic miss CHROs and CPOs redesigning leadership and culture programmes around measurable behaviour change Boards and leadership councils preparing for high-stakes transformations or succession moments Leadership conferences where the audience is senior operators rather than first-time managers Sales leadership teams applying emotional intelligence to high-pressure client and negotiation moments Audience outcomes A direct read on where their own team is holding back, and what that holdback is costing A usable model for the physiological and cognitive shifts that happen under pressure, and how to manage them in real time A shared language for pairing accountability with empathy, so executive teams stop trading one for the other Specific practices for entering the Last 8% of a conversation without the avoidance patterns most senior leaders default to Evidence from IHHP research and HBR coverage that gives HR and the CEO a credible basis for a culture intervention

Why organisations work with JP Pawliw-Fry He has named and quantified a problem most executive teams recognise but cannot articulate: the 7.56% of what matters most that people withhold in high-pressure moments, drawn from IHHP research with over 34,000 professionals. His Last 8% framework was placed in Harvard Business Review in September 2025, giving senior audiences a model with editorial credibility, not a motivational concept. He combines two registers most speakers do not: empirical research at scale (40,000+ surveyed monthly through IHHP) and direct coaching of Olympic athletes, Fortune 100 executives, and U.S. military leaders. Performing Under Pressure, co-authored with Hendrie Weisinger, sits as a New York Times bestseller and Inc. Magazine Best Business Book of the Year, and has been used inside Goldman Sachs, Johnson & Johnson, IBM and HSBC as a shared language for pressure performance. His teaching has been rated among the highest-scoring at Kellogg Executive Education, which means he can hold a room of senior leaders for serious content, not surface delivery. Biography highlights Co-author, Performing Under Pressure: The Science of Doing Your Best When It Matters Most (NYT bestseller, Inc. Magazine Best Business Book of the Year, published in 65 countries). Author, “The Secret to Building a High-Performing Team,” Harvard Business Review, September 2025. Co-founder and President, Institute for Health and Human Potential (IHHP), founded 1996; recognised as a Profit 100 Fastest Growing Company. Highest-rated lecturer at Kellogg School of Management Executive Education, Northwestern University. Advisor and keynote speaker for Goldman Sachs, Johnson & Johnson, IBM, HSBC, Intel, Coca-Cola, the U.S. Navy and U.S. Marines, NASA, plus NFL and NBA franchises. Host of the Last 8% Morning podcast. Biography The hardest part of any senior conversation is rarely the 92 percent that gets said. It is the final stretch, the feedback held back, the decision deferred, the risk left on the table. IHHP research with more than 34,000 professionals puts the average gap at 7.56 percent of what matters most. Closing that gap is the work that JP Pawliw-Fry has built his career around. As co-founder and president of the Institute for Health and Human Potential, he runs an ongoing research programme that surveys more than 40,000 people each month on how leaders behave under pressure. That data set fed Performing Under Pressure, the New York Times bestseller he co-authored with Hendrie Weisinger, named one of Inc. Magazine’s Best Business Books of the Year and now in print across 65 countries. He is also one of the highest-rated lecturers at Kellogg School of Management’s Executive Education programme. That matters because his audiences are usually executive committees, board offsites, and partner conferences, where the bar is set by what people will repeat in their next 1:1, not by what felt good in the room. The work has moved on. His September 2025 Harvard Business Review article, “The Secret to Building a High-Performing Team,” set out the Last 8% framework: a model for how courageous organisations combine high accountability with high care, and the cultural conditions that let leaders step into hard conversations rather than around them. The same model now sits behind IHHP work with Goldman Sachs, Johnson & Johnson, IBM, HSBC, the U.S. Navy and Marines, NASA, and NFL and NBA franchises. Key speaking topics The Last 8 Percent: leadership under pressure Performing under pressure High-performing teams and psychological safety Emotional intelligence in senior leadership Courageous conversations and accountability Risk-taking and decision-making in high-stakes moments Ideal for Executive committees and board offsites where avoidance and unspoken disagreement are slowing decisions. CHROs and heads of leadership development designing senior-leader programmes on accountability, feedback culture, and resilience. Sales and commercial leadership conferences focused on high-stakes negotiation and performance under pressure. Partner and managing director audiences in professional services, banking, and law where the cost of an avoided conversation is large and visible. Audience outcomes A named, testable model for the moment performance breaks down under pressure, drawn from research with more than 34,000 leaders. A common language for the 8 percent that goes unsaid, usable inside a leadership team within days. Specific behavioural moves leaders can rehearse for the next high-stakes conversation, decision, or piece of feedback. A clearer read on how their own organisation balances accountability with care, and where that balance is breaking. Renewed permission to take the interpersonal risk most senior leaders know they should be taking.

Why organisations work with Jia Jiang He has built one of the most-watched TED Talks on rejection, with audiences in the tens of millions, and translates the same material into structured corporate training rather than a one-off motivational set piece. His method is empirical, not theoretical. Every principle is anchored in a real, filmed encounter from his 100 Days of Rejection project, which gives sales and frontline audiences a concrete model they can copy. Wuju Learning runs structured workshops with measurable behaviours, particularly suited to commercial teams whose performance is gated by their willingness to ask. The 2019 Toastmasters Golden Gavel, awarded annually to a single keynote speaker, signals that his platform skill matches the substance, which matters when the audience is a full sales kick-off or a global all-hands. Biography highlights Bestselling author of Rejection Proof (Penguin Random House, 2015). TED speaker; talk has surpassed 10 million views across platforms. Recipient of Toastmasters International’s 2019 Golden Gavel. Founder and CEO of Wuju Learning; owner of Rejection Therapy. Keynote audiences include Google, Dell Technologies, Johnson & Johnson, Visa, Allstate, LinkedIn, and Citi. BSc Computer Science, Brigham Young University; MBA, Duke University. Biography Fear of rejection is the most common operating tax on organisational performance, and the one least often named. It shows up as the unmade pitch, the unsent email, the deal that did not close because no one asked for the order. Jia Jiang built a body of work that confronts it as a trainable skill. The work began in 2012 with a personal experiment. Jiang set out to be rejected once a day for 100 days, filmed each attempt, and published the encounters online. The series went viral. It became the basis of his TED Talk, which has since passed 10 million views across platforms, and the bestselling book Rejection Proof, published by Penguin Random House in 2015. From that material he built Wuju Learning, a training business that turns the experiment into structured workshops for sales teams, founders, and frontline employees. Audiences include Google, Dell Technologies, Johnson & Johnson, Visa, Allstate, LinkedIn, and Citi. In 2019, Toastmasters International awarded him the Golden Gavel, given to one keynote speaker each year. Jiang’s route to the work is part of its credibility. He came to the United States from Beijing at sixteen, took a computer science degree at Brigham Young University, an MBA at Duke, and was working as a marketing manager at Dell when an early start-up failed on a single investor rejection. The work that followed is built on that specific moment. Key speaking topics Rejection as a learnable skill Resilience in sales and commercial teams Behavioural courage and asking Personal effectiveness and self-leadership Discipline and sustained performance Entrepreneurial resilience after failure Ideal for Sales and revenue organisations running annual kick-offs or quota-reset events Founders, scale-up leaders, and start-up communities Learning and development functions building resilience or sales-skills curricula All-employee and frontline audiences where engagement and initiative are the underlying problem Audience outcomes A concrete method for asking more often and recovering faster from a no A reframe of rejection as data about the request, not the requester Specific tactics drawn from filmed real-world encounters, not abstract principles A shared language and reference point that teams can use back at work the next day

Why organisations work with Rohit Bassi Three decades of cross-cultural coaching across 21 countries, with named engagements at Oracle, Honeywell, Canon, the World Bank, HSBC and KPMG. A communication method built around four operating disciplines, courage, clarity, conviction and compassion, that gives leaders a usable structure for difficult conversations rather than a generic communication framework. A Gulf-based perspective on executive presence that translates between Western corporate norms and Middle Eastern, South Asian and Southeast Asian leadership cultures, useful for organisations with distributed senior teams. A combined practitioner record as keynote speaker, sales communication coach and author of Living Through Self Compassion, allowing him to work credibly with both commercial leaders and people leaders in the same organisation. Biography highlights Founder of ROI Talks, the coaching and training practice he established in Dubai. Author of Living Through Self Compassion (2019) and contributing author of Success Mastery alongside Jack Canfield (2018). TEDx speaker and Senior Level Executive Contributor at Brainz Magazine. Member of the National Academy of Best-Selling Authors. Three decades of speaking, coaching and training experience across more than 21 countries. Named client engagements include Oracle, Honeywell, the World Bank, Canon, HSBC, KPMG, Harley-Davidson and Armani Hotels & Resorts. Biography Most leaders are not promoted for how they communicate. They are promoted in spite of it, and only at the senior level does the cost become obvious. Boards lose patience. Sales teams stop closing. Talent quietly leaves. ROI Talks, the practice Rohit Bassi founded in Dubai, was built to address that specific gap. His method is structured around four operating disciplines, courage, clarity, conviction and compassion, drawn from a long study of mindfulness and applied to the conversations leaders actually have. The work covers executive presence, persuasion under pressure, conflict that has become organisational, and the daily communication habits that either build or erode trust over time. He has worked across more than 21 countries with named clients including Oracle, Honeywell, the World Bank, Canon, HSBC and KPMG. His book Living Through Self Compassion sets out the personal story behind the method, a return from depression and self-sabotage to a working philosophy of communication. He is also a contributing author of Success Mastery alongside Jack Canfield and a TEDx speaker. What sets the offer apart is the geography and the register. He coaches senior leaders fluently across Western, Middle Eastern, South Asian and Southeast Asian cultures, and writes regularly as an Executive Contributor for Brainz Magazine. For organisations with distributed leadership teams, that cross-cultural read on executive presence is not common in the category. Key speaking topics Leadership communication and executive presence Persuasion and influence in high-stakes conversations Mindful communication and emotional intelligence Sales communication for senior leaders Conflict, difficult conversations and trust repair Resilience and self-leadership under pressure Public speaking for executives Ideal for CEOs, business unit heads and senior leaders preparing for board, investor or all-hands communication Sales leadership and commercial teams in high-stakes B2B environments Heads of L&D, talent and executive development commissioning leadership communication programmes Senior leadership teams in multinational and Gulf-based organisations with cross-cultural workforces Audience outcomes A clearer language for the four disciplines that drive credibility, courage, clarity, conviction and compassion Specific tools for high-stakes conversations: persuasion, conflict, trust repair and assertive listening A more honest read on where their own communication erodes trust, and what to change first A working approach to composure under pressure that they can apply the next working day