Talent Retention Strategies

Why organisations work with Julian Placino Practitioner credibility: nearly two decades inside corporate recruiting, including seven years leading talent acquisition at Bottle Rocket, a Dallas mobile development firm with an outsized reputation for hiring quality. Operating-level content. His recruiting talks address the working mechanics buyers ask about: employer value proposition, candidate pipeline, referral systems, hiring manager discipline. Not HR theory. Doubles as a host. With 220+ episodes of The Pathways to Success podcast under his belt, he is comfortable interviewing leaders on stage and moderating panels, useful when an event needs both a keynote and a host. Personal-brand and resilience material that translates for sales, recruiting, and frontline audiences who need a motivational anchor rather than a leadership framework. Biography highlights Former Head of Recruiting, Bottle Rocket (seven-year tenure) Earlier recruiting leadership at ReachLocal (Gannett) Founder, Pathways Media and the Recruitment Masterclass training programme Host and creator, The Pathways to Success podcast (220+ episodes, Apple Podcasts and Spotify) BBA, University of North Texas Commercial actor and voice-over artist with named campaigns including Microsoft, Indeed, Ford, AT&T, and the NFL Biography Most companies treat recruiting as an administrative function until a critical hire stalls. Then it becomes a board-level problem. Placino built his career inside that gap. As Head of Recruiting at Bottle Rocket, he spent seven years scaling a hiring operation at a Dallas mobile development firm whose product work for Fortune 500 clients depended on the quality of its engineering bench. That operating background is what he brings to the stage. His core keynote, Mastering the Talent Puzzle, treats employer brand and recruiting strategy as a system that can be deliberately built, not a function of headcount or agency spend. The argument is grounded in what worked inside a high-pressure tech recruiting environment, including how to design an employment value proposition, how to mobilise existing employees as a pipeline, and how to make hiring managers accountable for the people they bring in. Beyond the recruiting material, Placino runs The Pathways to Success podcast, where he has interviewed more than 220 leaders across business, sport, and the creative industries. The format gives him a working interviewer’s craft, which he extends into event hosting and panel moderation. He also delivers talks on personal branding, resilience, and stewardship, drawn from his own path as a first-generation Filipino American who built a recruiting career, a media company, and a parallel commercial acting line that includes Microsoft, Indeed, Ford, AT&T, and NFL campaigns. He is based in Dallas and holds a BBA from the University of North Texas. He is represented by multiple bureaus across the US in addition to Speakers Associates internationally. Key speaking topics Recruitment strategy and employer brand Talent acquisition operating models Personal branding and reputation Resilience and adaptability Stewardship-based leadership Event hosting and interview-format moderation Ideal for CHROs and Heads of Talent Acquisition rebuilding in-house recruiting capability Talent and recruiting team offsites Sales and revenue kickoffs that need a personal-brand or motivation anchor Conferences requiring a keynote speaker who can also host or moderate Audience outcomes A working model for designing an employer value proposition that survives contact with the labour market A specific approach to turning current employees into a recruiting pipeline Language for separating personal brand from job title, useful for sales and client-facing roles A reframing model for adversity and change drawn from the speaker’s own career history

Why organisations work with Jason Lauritsen He turns the manager-employee relationship into a working model, not a slogan, through The Check-In Method, a named and published approach leaders can install the week after the keynote. His research seat at Quantum Workplace gave him visibility across thousands of employers and millions of engagement responses, which grounds every claim in pattern data rather than anecdote. His book Unlocking High Performance reframes performance management as a relationship discipline, endorsed by Daniel H. Pink, and is used by HR leaders as a practical redesign guide. He speaks fluently to both the CHRO and the frontline manager, which is rare. The same session lands with executives rethinking policy and with line leaders rethinking their next one-to-one. He brings the credibility of an operator who has run the system from both sides: corporate HR leadership where he helped double revenue per employee and halve turnover, and now CEO of Connected Performance Group, advising executive teams on the same problem at the source. Biography highlights CEO of Connected Performance Group, advising CEOs and executive teams on the performance systems that turn strategy into execution. Creator of the Connected Performance System, a framework for leadership clarity, alignment, and performance enablement, with original research presented at Workhuman Live Orlando 2026. Author of Unlocking High Performance (Kogan Page, 2018), a performance-management redesign endorsed by Daniel H. Pink. Co-author with Joe Gerstandt of Social Gravity: Harnessing the Natural Laws of Relationships. As a corporate executive, helped double revenue per employee while cutting employee turnover in half. Former Director of Best Places to Work at Quantum Workplace, leading research across thousands of participating organisations. Biography Engagement has been one of the most measured aspects of corporate life for two decades, and it has barely moved. The data is rich, the pulse surveys run quarterly, and most managers still cannot describe what actually changes a disengaged employee’s trajectory. That gap between measurement and behaviour is the terrain Jason Lauritsen works in. Earlier in his career, as a corporate executive, he helped double revenue per employee while cutting turnover in half. He then led the research team for the Best Places to Work programme at Quantum Workplace, which gave him a cross-sectional view of engagement data across thousands of employers. The conclusion he draws from both sides is direct: employees do not experience work as a contract or a process, they experience it as a relationship, and they leave when the relationship fails. That thesis runs through two books. Unlocking High Performance (Kogan Page, 2018) argues that performance management collapses when it is built as a compliance process and works when it is built around conversation. Social Gravity, co-authored with Joe Gerstandt, maps the laws that govern how workplace relationships actually form. The Check-In Method, the framework he is best known for, translates the relationship argument into the specific moments managers can do differently on a Monday morning. As CEO of Connected Performance Group, his current work goes one layer up. The Connected Performance System treats connection as the operating mechanism through which strategy turns into execution, and locates the leadership, cultural, and operational conditions that strengthen or erode it. Cited across Forbes, Fast Company, HR Executive, Talent Management, and SHRM, his sessions give CHROs and executive teams a named system to install, not just an argument to agree with. Key speaking topics Employee engagement Connection as a performance driver Performance management redesign The manager-employee relationship Employee experience Talent retention Workplace culture Ideal for CHROs and VPs of People rethinking engagement or performance strategy HR and people-team leaders preparing a manager-effectiveness programme Executive teams whose engagement scores have plateaued and whose attrition is climbing Line manager audiences at leadership summits, where the goal is behaviour change, not theory Audience outcomes A clear model for treating the manager-employee bond as a relationship, with the specific manager behaviours that sustain it. The Check-In Method as an installable practice, including the questions managers can use in their next one-to-one. A diagnosis for why performance management processes fail, and what to redesign rather than patch. A sharper read of engagement data, so leaders stop optimising scores and start changing the experience behind them. Language HR and line leaders can share, which closes the gap between policy intent and what employees actually feel.

Why organisations work with Harry Ife He speaks from the operational floor of UK construction, a sector where DEI and employability conversations are usually held about site managers rather than by one. Twice awarded the NHBC Pride in the Job quality benchmark, in 2021 and 2022, giving him credibility with operational leadership that a pure training specialist rarely has. Runs The I.F.E Foundation, a registered UK entity sponsoring schooling at Uwani Secondary School in Enugu, Nigeria and direct-support schemes in London, so his DEI argument is backed by his own delivery record. Works regularly with the University of Westminster, University of East London, City University London and University of Greenwich, which gives him a direct read on how students from underrepresented backgrounds experience the transition into professional life. Useful for internal audiences who tune out generic DEI training: his material is built around self-advocacy, mentorship and career mechanics rather than awareness. Biography highlights Senior construction professional working in build management and the delivery of mixed-use developments. NHBC Pride in the Job Award winner, 2021 and 2022. Founder of The I.F.E (Independence For Everyone) Foundation, UK company number 15038338. Guest speaker and lecturer at the University of Westminster, University of East London, City University London and University of Greenwich. Corporate speaking clients include Mimecast, where he has presented for the global DEI function. Holds a BA in Business Management, an MSc in International Management, and an NVQ Level 7 in Senior Construction Management. Biography Construction is one of the clearest tests of whether an organisation’s DEI commitments survive contact with an operational environment. The policies are written centrally. The behaviour that decides whether a twenty-five-year-old from an underrepresented background stays or leaves is set on site, in offices, and in the first few conversations with a line manager. That is the ground Harry Ife works on. A senior construction professional specialising in build management and mixed-use developments, he has been recognised with the NHBC Pride in the Job Award in both 2021 and 2022, the industry’s main quality benchmark for site managers. He speaks to corporate and educational audiences from that vantage point rather than from a consulting or academic one. His public work is built around self-advocacy, mentorship and employability for early-career professionals, with particular focus on the experience of ethnic minority entrants into industries where they remain underrepresented. He has taken this into corporate DEI functions, including Mimecast, and into university audiences at Westminster, East London, City University London and Greenwich. Alongside his construction career he founded The I.F.E (Independence For Everyone) Foundation, which sponsors education at Uwani Secondary School in Enugu, Nigeria, and runs the Christmas in a Card initiative for low-income households in London. For a buyer, the useful point is that his speaking content and his delivery record are the same argument. Key speaking topics Self-advocacy in the workplace Early-career progression in underrepresented industries Mentorship and career mechanics Diversity, equity and inclusion in construction and engineering Employability and future skills Rehabilitation and second-chance employment pathways Ideal for CHROs, DEI leads and early-careers teams in construction, engineering, property and other trade-heavy sectors University careers services and student-experience teams running employability programmes Corporate ERG and employee-network events where the audience has heard the standard DEI talk before Foundations, CSR teams and charity partners working on youth employability Audience outcomes A sharper picture of where DEI intent actually breaks down for early-career talent on site and in the office. Concrete language for self-advocacy that junior professionals can use in real situations rather than in a training setting. A working view of what effective mentorship looks like from both sides of the relationship. An operational rather than theoretical frame on DEI in construction, engineering and similar industries.

Why organisations work with Jason Roberts He is the named architect of the 2012 player boycott of the Kick It Out campaign, which produced the PFA’s six-point plan and a UK Rooney Rule for coaching appointments. He can speak to inclusion as institutional reform, not as awareness work. He runs football development across CONCACAF’s forty-one member associations, including the Coaching Convention and the Pro Licence, which gives him a working operator’s view of talent pathways and governance at scale. He built and still leads the Jason Roberts Foundation, active since 2007 across the UK and Grenada, with a documented record of programme delivery rather than badge philanthropy. His MBE was awarded for services to sport in both Grenada and London, recognition of cross-jurisdiction social impact, not single-country celebrity endorsement. He has a long broadcast track record (BBC 5 Live 606, Match of the Day 2, Sky Sports), so he handles audience and conversation with the fluency of a working presenter. Biography highlights Chief Football Development Officer, CONCACAF, leading coaching education and grassroots infrastructure across forty-one member associations. MBE, 2010 New Year Honours, for services to sport in Grenada and London. Founder and chair, Jason Roberts Foundation, established 2007, operating in the UK and Grenada. Premier League career across West Bromwich Albion, Wigan Athletic, Blackburn Rovers and Reading; full Grenada international. Director, West Bromwich Albion Football Club Limited (board appointment, April 2026). Broadcaster for BBC Radio 5 Live (606), Match of the Day 2 and Sky Sports. Biography In October 2012, a group of Premier League players refused to wear the Kick It Out t-shirt at the weekend’s fixtures. The protest had a named leader. Roberts, then at Reading, had written publicly that the campaign was under-resourced and that the league’s anti-racism work was failing the players it was meant to protect. The fallout produced concrete reform. The PFA published a six-point plan that included tougher sanctions for racial abuse and an English version of the NFL’s Rooney Rule for coaching interview opportunities. Inclusion in English football moved, however briefly, from communications campaign to procedural change. That is the through-line of his career: refusing the symbolic version of an institutional problem and pushing for the operating version. That instinct now runs at confederation scale. As Chief Football Development Officer at CONCACAF, he leads coaching education, the Pro Licence, and grassroots infrastructure across forty-one member associations from Canada to Caribbean micro-states. The work is structural. It is about who gets coached, by whom, to what standard, in which country. The credentials on paper, MBE for services to sport in Grenada and London, a Premier League career of nearly five hundred appearances, broadcast roles at BBC 5 Live and Sky, and the foundation running since 2007, are real. They matter most as evidence that the inclusion argument and the development work are not separate tracks. They are the same job done from different positions. Key speaking topics Inclusive leadership and institutional reform Race equality in elite sport and corporate parallels Talent pathways and development systems Governance and culture change in high-performance organisations Social impact through sport Leadership and resilience in competitive environments Ideal for CHROs, DEI leads and culture transformation executives examining the gap between inclusion narrative and operating change. Board and executive committees responsible for governance reform in legacy institutions. Talent and learning leaders rebuilding development pathways and progression systems. Sport, broadcast and entertainment organisations facing reputational and structural inclusion pressure. Audience outcomes A clearer picture of what it takes to convert an inclusion problem into a procedural reform with measurable obligations. A working view of how confederation-scale development systems are structured, useful by analogy for any federated organisation. Honest assessment of the personal and reputational cost of leading reform from inside a powerful institution. A grounded perspective on social impact programmes that survive past the initial press cycle.

Why organisations work with Tracey Neville She has the rare credential of turning a chronically second-tier national team into a major-tournament winner inside one Games cycle, against opponents with deeper systems and bigger budgets. She speaks credibly about selection, the hardest part of senior leadership, because she made the call to drop senior England players whose form had slipped, and held the room through it. Her coaching record holds up to scrutiny: Superleague titles at Manchester Thunder, three Netball Europe Open Championships, World Cup medals at both ends of her England tenure, and gold at the Commonwealth Games. An MBE for services to netball and a continuing senior coaching role in Australia’s Super Netball mean her authority is current, not retrospective. Biography highlights Head Coach, England Netball, 2015 to 2019. Gold medal, 2018 Commonwealth Games. Bronze medals, 2015 and 2019 Netball World Cups, as Head Coach. Head Coach, Manchester Thunder; Netball Superleague champions, 2012 and 2014. MBE, 2016, for services to netball. 81 senior caps for England as a player; bronze at the 1998 Commonwealth Games and 1999 World Championships. Sky Sports netball pundit; Vitality ambassador; current senior coaching role in Australia’s Super Netball. Biography England had never beaten Australia or New Zealand to win a major netball title. In April 2018, on the Gold Coast, the team Tracey Neville had taken over three years earlier as an interim appointment beat Australia in the final by a single goal. That result reset the order of a sport that two countries had owned for forty years. The job she walked into in 2015 was a programme that had earned bronzes and lost finals. Neville had a Superleague pedigree from Manchester Thunder, where she had won the domestic title twice, and 81 England caps as a player, but no senior international head coaching record. She made the appointment permanent inside six months by taking England to bronze at the 2015 World Cup, then spent the next two years rebuilding selection, fitness standards, and the squad’s tolerance for being told it was not yet good enough. What she offers corporate audiences is the substance of how that rebuild was done. The recognisable parts of high-performance coaching, marginal gains and culture work, sit underneath harder questions about who plays, who is dropped, who is told the truth about their form, and how a head coach holds the room when those decisions are unpopular. She is direct about the cost of those calls, including her own, which gives senior leaders a usable account of selection and accountability rather than a motivational set piece. Her authority is also current. After leaving England in 2019 she moved into senior coaching roles in Australia’s Super Netball, the strongest domestic league in the sport, which is the same competitive environment she beat at the Commonwealth Games. She holds an MBE for services to netball and continues as a Sky Sports pundit on the international game. Key speaking topics High-performance team building under competitive pressure Selection and accountability in senior leadership Leading through transition and interim mandates Resilience and composure in decisive moments Inclusive team culture in elite environments Succession and bench strength Ideal for Executive teams rebuilding standards after a period of underperformance HR and talent leaders working on selection, succession, and bench depth Sales and commercial leaders running through a major competitive cycle Women’s leadership programmes and senior development cohorts Audience outcomes A concrete account of how a head coach makes and communicates hard selection decisions A working model of building winning culture without abandoning standards under pressure Honest perspective on the personal cost of accountability at the top of a programme Practical reference points for leading a team through a defined competitive cycle

Why organisations work with Willie Kirk He has done the work that most leadership speakers describe. Four head-coach appointments across the women’s professional game, each with a different brief: build, promote, contend, restructure. He speaks from inside the professionalisation of women’s football, one of the fastest organisational transitions in modern sport. The lessons on growth without losing coherence are first-hand, not theoretical. He won a domestic cup in his first full season at Hibernian and was named Scottish Women’s Football Manager of the Year in 2013, which is a useful early signal that the results travel with him. He took Everton Women to a 2020 FA Cup Final from a position outside the elite tier, the kind of overperformance that buyers want to understand mechanically, not anecdotally. Biography highlights UEFA Pro Licence coach with over 15 years in senior management Former head coach of Hibernian, Bristol City, Everton and Leicester City Women Scottish Cup winner and Scottish Women’s Premier League Cup winner with Hibernian Scottish Women’s Football Manager of the Year, 2013 FA Women’s Super League Manager of the Month, November 2019 (Everton) 2020 FA Cup finalist as Everton head coach Current head coach, Djurgardens IF Women, Swedish Damallsvenskan Biography Bristol City Women had just been relegated from the Women’s Super League when Willie Kirk took the job in 2015. A year later they were promoted back. That sequence, inheriting a side at its lowest point and returning it to the top flight, is the pattern that has defined the rest of his career. He is a turnaround manager who arrives where the standards have slipped and the dressing room has stopped believing in itself. He had done it earlier at Hibernian Women, where his first season produced a Scottish Cup and where he was later named Scottish Women’s Football Manager of the Year. He did it again at Everton, reaching the 2020 FA Cup Final with a club that had been a long way off that conversation, and picking up a WSL Manager of the Month award in the process. The work is repeatable because the method is repeatable. What organisations get from him is the operating detail of that method. How to read a room of senior performers who have stopped trusting each other. How to set standards that hold under pressure rather than collapse on the first hard week. How to grow a function quickly without losing the discipline that made it work in the first place, which is the live problem facing any business scaling a high-performing team. His career has run alongside the most rapid professionalisation any sport has seen in a generation. Women’s football has gone from semi-professional to broadcast asset inside his coaching lifetime. He speaks from inside that change, with the credibility of someone who has had to manage talent, expectations and infrastructure all at once. Key speaking topics Turnaround leadership in underperforming teams Building team culture under scrutiny High performance and accountability Talent development in fast-growing organisations Resilience and composure for senior leaders Standards-setting and behaviour in elite environments Ideal for CEOs and executive teams inheriting underperforming functions HR and talent leaders responsible for performance culture Sales leadership and commercial teams under quota pressure Leadership development programmes for mid-to-senior managers Audience outcomes A clear picture of what high-performance culture actually requires in practice, not in slogan The specific behaviours a leader uses to reset standards without losing the team A working sense of how elite coaches manage performance, recovery and pressure across a season Permission to lead with clarity in environments where ambiguity has become the default

Why organisations work with Serena Guthrie She has the rare credential of captaining a national team in the cycle immediately after its biggest win, with the specific leadership problem of defending a standard rather than chasing one. Her playing record is decided in the strongest leagues in the sport: Team Bath in England, Northern Mystics in New Zealand, Giants Netball in Australia, where she was named club MVP for the 2017 season. She speaks credibly about the captain’s role inside a high-performance system, including how a senior player holds a dressing room when the head coach is making selection calls that hurt teammates. An MBE for services to netball and a continuing role as Performance Lead at Jersey Netball mean her authority sits in current practice, not retired commentary. Biography highlights 110 senior caps for England; captain of the Vitality Roses from November 2018 to retirement in March 2022. Gold medal, 2018 Commonwealth Games, with the England Roses. Bronze, 2019 Netball World Cup, as captain. Three Netball World Cups (2011, 2015, 2019) and two Commonwealth Games (2014, 2018). Club career across the three strongest leagues in the sport: Team Bath, Northern Mystics, Giants Netball. Giants club MVP, 2017. MBE, 2020 New Year Honours, for services to netball. Performance Lead, Jersey Netball; founder of Legacy Netball; accredited executive coach; business coaching work with Humanise Solutions. Biography England had never won a major netball title before April 2018. When the Roses came home with Commonwealth gold, the team that had spent forty years finishing behind Australia and New Zealand was suddenly the one being chased. Seven months later, Serena Guthrie was named captain. The captaincy she took on was the difficult one. The first World Cup cycle after a defining win is the cycle in which a team has to prove the result was not a peak. Guthrie led the Roses to bronze at the 2019 World Cup in Liverpool under head coach Tracey Neville’s final campaign, and stayed in the role through the next three years of restructure, coaching change, and a pandemic that interrupted the international calendar. She retired in March 2022 with 110 caps and 28 as captain. Her club career sits alongside that international record. She played at Team Bath in the Vitality Netball Superleague, moved to Northern Mystics in New Zealand’s ANZ Premiership, and then to Giants Netball in Australia’s Suncorp Super Netball, the strongest domestic league in the sport, where she was named club MVP in her first season. That is a player who tested her standards in the environments her opponents came from. What she offers corporate audiences now is the substance of the captain’s role inside a high-performance system. She is direct about the gap between leading on the court and managing the room around selection decisions made by someone else; about how senior players hold standards when results turn; and about what defending a benchmark feels like compared with chasing one. Her current work as Performance Lead at Jersey Netball, founder of Legacy Netball, and an accredited executive coach with Humanise Solutions keeps that material in active practice. Key speaking topics Captaincy and senior leadership inside high-performance teams Holding standards after a defining win Team culture under public pressure and scrutiny Selection, accountability, and the senior player’s role Resilience and composure in decisive moments Talent development and the long arc of an elite career Ideal for Executive teams operating under the pressure to repeat or defend a recent result HR and talent leaders working on captaincy, succession, and senior player roles inside teams Women’s leadership programmes and senior development cohorts Sales and commercial leaders running through a defined competitive cycle Audience outcomes A concrete account of what a senior captain does inside a high-performance system when selection calls are not theirs to make A working reference point for holding team standards after a result everyone now expects you to repeat Honest perspective on the personal weight of leading peers, including senior teammates, through public results A usable model of long-career resilience across three of the most competitive leagues in a global sport

Why organisations work with Nicklas Pyrdol He brings a working sport psychology background, including consulting to Olympians and world champions, into the language of corporate hiring and team performance, which most HR-stage speakers cannot. His operator track record is unusual for a speaker in this space: Executive HR Manager inside a tech company and partner in a tech startup, so the recommendations land for line leaders, not just HR. The client list is a credibility anchor on its own. LEGO Group, Maersk, Novo Nordisk, Orsted, Lundbeck, HubSpot, Dynatrace, SimCorp and Vivino have used him for the same recurring problem: serious hiring that holds up under scale. Through Beyond Talents and “The Recruitment Equation” podcast with Pil Byriel, he is in continuous dialogue with senior talent acquisition leaders, including Lundbeck’s Head of Global Talent Acquisition, which keeps the material current rather than recycled. He treats inclusion as a hiring quality issue, not a politics issue, which is the framing senior buyers want when DEI has become contested ground inside their own organisations. Biography highlights Founder of Beyond Talents, a Copenhagen-based talent acquisition advisory and speaking practice. Former sport psychology consultant to Olympians and world champions before moving into corporate HR leadership. Co-host of “The Recruitment Equation” podcast with Pil Byriel, featuring senior talent acquisition leaders from companies including Lundbeck. Co-author of a Danish book on motivation, “Motivation. Naa i maal med din traening”. Published academic work on talent development environments, including the Ajax Amsterdam academy, using the holistic ecological approach. Engaged as a keynote speaker by HubSpot, Dynatrace, SimCorp, Vivino, Maersk, LEGO Group, Lundbeck, Novo Nordisk and Orsted across Europe, Asia and the United States. Biography Hiring is where most organisations leak their strategy. Pipelines are narrow, interview panels reward familiarity, and the people who arrive cannot deliver what the plan assumed. Pyrdol’s career has been a long argument that this is fixable, and that the fix is mostly process and psychology rather than budget. His starting point was elite sport. Before moving into business, he worked as a sport psychology consultant with Olympians and world champions, and published research on talent development environments using the holistic ecological approach, including work on the Ajax Amsterdam academy. The premise from that period stayed with him: talent is a function of environment, not a fixed property of the individual. He then moved inside companies, first as an Executive HR Manager in a tech firm and then as a partner in a tech startup, before founding Beyond Talents in Copenhagen. From that base, he advises senior leaders at HubSpot, Dynatrace, SimCorp, Vivino, Maersk, LEGO Group, Lundbeck, Novo Nordisk and Orsted on recruitment, retention, inclusion and the everyday psychological safety that lets teams actually use the talent they hire. The current output runs across formats. He co-hosts “The Recruitment Equation” with Pil Byriel, where guests include Lundbeck’s Head of Global Talent Acquisition, Cassie Wu and Fairec’s Morten Gerner on AI and bias; he co-authored a Danish book on motivation; he writes regularly for HR audiences. The through-line is consistent. Recruitment, inclusion and engagement are operational disciplines, and senior leaders should hold them to operational standards. Key speaking topics Talent acquisition and inclusive recruitment Employee engagement and retention Psychological safety in teams Diversity, equity, inclusion and belonging Performance psychology in business Mindset during organisational transformation HR leadership capability Ideal for CHROs, talent acquisition leaders and heads of people are rebuilding hiring under pressure. Executive teams whose strategy depends on attracting and keeping scarce specialist talent. HR and recruitment functions reworking inclusion programmes for substance over signalling. Leadership audiences in scale-up tech and large enterprises managing distributed, multigenerational teams. Audience outcomes A sharper diagnosis of where their current hiring process is filtering out the talent they say they want. Concrete moves to widen the funnel and reduce bias without weakening the hiring bar. A working definition of psychological safety that distinguishes it from comfort, agreement or low standards. A view of engagement and retention as a continuous design problem owned by leaders, not a survey owned by HR. Language for talking to executives about inclusion in commercial terms when the political conversation has stalled.

Why organisations work with Jeannie Walters She gives operators a working method, not a slogan: the CXI Navigator and CXI Compass frameworks turn customer-experience strategy into something a leadership team can run, not just endorse. She translates CX from a contact-centre function into a board-level commercial lever, framed around retention, loyalty, and the cost of reactive service. The dual credential set (CCXP and CSP) is unusual: she is certified in the discipline she speaks on and in the craft of speaking itself, which means content holds up under scrutiny from CX practitioners. A 2026 book with Mission Driven Press and Simon and Schuster distribution gives her thesis a citable spine, with named tools (CX Mission Statement, CX Success Blueprint, Four Cs of CX Culture) leaders can take back into the business. Reach into operating teams runs deeper than most keynote speakers: more than 500,000 LinkedIn Learning participants, plus the Experience Action podcast, mean her language is already inside many client organisations before she arrives. Biography highlights Founder and CEO of Experience Investigators, a customer experience consultancy founded in 2009. Author of “Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations” (Mission Driven Press, April 2026). Certified Customer Experience Professional (CCXP) and charter member of the Customer Experience Professionals Association. Certified Speaking Professional (CSP) and Professional Member of the National Speakers Association. Host of the Experience Action podcast, recognised by CX Network among its leading CX podcasts. LinkedIn Learning instructor whose courses have reached more than 500,000 learners; named clients include Verizon, Siemens, GitLab, PayPal, BASF, Comcast, Allstate, and SAP Litmos. Biography Most companies that say they are customer-centric are not. They are service-centric, organised to absorb complaints, route tickets and react to survey scores. The decisions that actually shape loyalty, retention and willingness to pay sit upstream, in product, operations and leadership, and that is the gap Jeannie Walters has spent two decades closing. She is the founder and CEO of Experience Investigators, the consultancy she launched in 2009 to help organisations design customer experience as a deliberate discipline rather than a reactive function. Her clients include Verizon, Siemens, GitLab, PayPal, BASF, Comcast, Allstate and SAP Litmos, and the work tends to focus on the same problem: leadership intent that does not survive contact with the operating model. Her 2026 book, “Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations”, published by Mission Driven Press with Simon and Schuster distribution, sets out the thesis. CX is treated as a business discipline with named tools, including a CX Mission Statement, a CX Success Blueprint, and the Four Cs of CX Culture, that give leadership teams something to run rather than something to admire. Her CXI Navigator and CXI Compass frameworks structure the operating side of that work. Credentials reinforce the practice. She is a Certified Customer Experience Professional and a charter member of the Customer Experience Professionals Association, a Certified Speaking Professional, and a LinkedIn Learning instructor whose courses have reached more than 500,000 learners. The Experience Action podcast, named by CX Network among its top CX podcasts, extends her work into the day-to-day of leaders trying to put it into effect. Key speaking topics Customer experience strategy Customer loyalty and retention Proactive versus reactive customer experience Customer journey design Employee experience and CX alignment CX measurement and accountability AI in customer experience Ideal for Chief Customer Officers, Chief Experience Officers and CX leadership functions CMOs and Chief Revenue Officers responsible for retention and lifetime value Heads of operations and service in B2C and B2B businesses where churn is a board issue Senior leadership teams trying to convert customer-centric language into operating discipline Audience outcomes A working definition of customer experience as a commercial discipline, separate from customer service. A method for spotting where the journey is leaking value, drawn from the CXI Navigator and CXI Compass frameworks. A clearer link between CX investment and the metrics finance and the board care about: retention, lifetime value, churn cost. A practical view of how AI changes CX expectations, and where automation should and should not enter the journey. Language and tools (CX Mission Statement, CX Success Blueprint, Four Cs of CX Culture) leaders can take into the next operating review.

Why organisations work with Cy Wakeman She quantifies the cost of workplace drama in hours and dollars, giving HR and operations leaders a financial case for cultural change that executive committees actually fund. Her Reality-Based Leadership method directly contradicts the dominant engagement-survey playbook, which makes her useful to organisations whose engagement scores rise while performance does not. Four books, including the New York Times bestseller The Reality-Based Rules of the Workplace, give her a coherent body of work that scales beyond the keynote into manager training, coaching, and certification. She has been ranked the world’s #1 leadership guru on the Global Gurus list for three consecutive years and is a 2024 inductee into the National Speakers Association Hall of Fame, placing her in the top tier of professional platform speakers globally. Her client roster spans Google, Meta, Pfizer, NASA, Bank of America, NBCUniversal, and major US health systems, which gives her language credibility across both highly regulated and high-growth environments. Biography highlights Founder of Reality-Based Leadership, an executive coaching and culture consultancy operating since 2001. Author of Reality-Based Leadership (Jossey-Bass, 2010), New York Times bestseller The Reality-Based Rules of the Workplace (2013), No Ego (2017), and Life’s Messy, Live Happy (2022). Ranked #1 on the Global Gurus Top 30 Leadership Professionals list in 2021, 2022, and 2023. Certified Speaking Professional and 2024 inductee into the National Speakers Association Hall of Fame via the Council of Peers Award of Excellence. Regular contributor to Forbes, Success, Huffington Post, and Thrive Global; featured in The New York Times, Business Insider, and SHRM. Clients include Google, Meta, Pfizer, NASA, NBCUniversal, Bank of America, Johns Hopkins, and Stanford Health Care. Biography Most organisations treat engagement as the answer to cultural underperformance. Wakeman’s research argues the opposite. Engagement without accountability produces entitlement, and the cost shows up as emotional waste: gossip, venting, resistance, and rehearsed grievance that her work estimates at roughly two and a half hours per employee per day. That framing is the spine of Reality-Based Leadership, the consultancy she founded in 2001 and the title of her 2010 Jossey-Bass book. The follow-up, The Reality-Based Rules of the Workplace, reached the New York Times bestseller list in 2013. No Ego in 2017 sharpened the argument: leaders should stop arguing with reality on behalf of their teams and start coaching people to work within it. Her client roster covers the full span where this argument lands hardest. Google, Meta, and NBCUniversal on the high-growth side. Pfizer, NASA, Johns Hopkins, and Stanford Health Care on the regulated and mission-driven side. The work tends to follow a familiar pattern: senior teams that have invested heavily in culture programmes, with strong engagement scores and stubbornly weak performance, retention, or change-readiness. Recognition has tracked the substance. The Global Gurus list ranked her #1 leadership professional in 2021, 2022, and 2023. In 2024 the National Speakers Association inducted her into its Hall of Fame through the Council of Peers Award of Excellence, a designation held by fewer than 300 speakers worldwide. Key speaking topics Reality-Based Leadership Workplace drama and emotional waste Accountability cultures Employee engagement that produces results Change readiness No-ego leadership Ideal for CHROs and heads of culture working on the gap between engagement scores and performance. Senior operating leaders dealing with change fatigue and low accountability in their teams. Healthcare, financial services, and regulated-sector executives managing retention and frontline morale at scale. Manager populations being trained out of conflict-avoidance and into direct, accountable conversations. Audience outcomes A concrete language for naming and pricing the cost of workplace drama in their own teams. Practical tools to redirect employee energy from grievance into contribution. A working distinction between engagement and accountability, and why most cultural investment confuses the two. A coaching approach for managers facing resistance to change without escalating conflict. Permission to stop arguing with reality on behalf of their teams and start leading inside it.

Why organisations work with Tim Ringo A practitioner thesis on productivity, not a survey of the field. Solving the Productivity Puzzle won the HR & Management category at the Business Book Awards because it sets out a specific operating model for connecting engagement, performance and learning, rather than describing the problem. Three decades inside the firms that built the modern HR function: Accenture, IBM and SAP SuccessFactors, including global leadership of IBM’s 1,500-strong Human Capital Management consulting practice and EMEA leadership at SAP SuccessFactors. A rare combination of HR strategy and workforce analytics credentials, evidenced by Calculating Success, his Harvard Business Review Press book on workforce analytics co-authored with Carl Hoffmann and Eric Lesser. Recognised peer authority: named to HR Magazine’s Most Influential HR Thinkers list in 2022, alongside the people the audience is reading. A working point of view on AI in the workplace from someone who has run global HR technology programmes, not a commentator new to the topic. Biography highlights Named to HR Magazine’s HR Most Influential Thinkers, 2022. Author, Solving the Productivity Puzzle (Kogan Page); Category Winner, HR & Management, Business Book Awards. Co-author, Calculating Success (Harvard Business Review Press), on workforce analytics. Former Vice President and Global Leader, IBM Human Capital Management consulting practice. Former Vice President for EMEA, SAP SuccessFactors. Chartered Fellow of the CIPD; BSc, Fisher College of Business, The Ohio State University. Biography Most large organisations now spend more on HR technology, engagement programmes and learning platforms than at any point in their history. Productivity has not followed. Tim Ringo’s work begins where that gap sits, and treats it as a design problem inside the people function rather than a cultural mood. His 2020 book Solving the Productivity Puzzle, published by Kogan Page, won the HR & Management category at the Business Book Awards. The argument is operational: engagement, performance management and learning have to be wired together, and supported by analytics, before any productivity number moves. His earlier book with Carl Hoffmann and Eric Lesser, Calculating Success, was published by Harvard Business Review Press and helped to define what serious workforce analytics looks like inside an enterprise. The credibility behind the work is built over three decades. Ringo led IBM’s global Human Capital Management consulting practice, with more than 1,500 consultants worldwide, ran SAP SuccessFactors HR advisory across Europe, the Middle East and Africa, and spent sixteen years as an executive partner in Accenture’s Human Performance service line. He is a Chartered Fellow of the CIPD and was named to HR Magazine’s Most Influential HR Thinkers list in 2022. For senior HR audiences, that mix is unusual. Ringo can move from a board conversation about AI in the workforce to a working session on engagement metrics or HR technology investment, and bring the same operating language to both. His view on generative AI at work is a practitioner’s view, formed inside the systems that the rest of the function relies on. Key speaking topics Workforce productivity and engagement Digital HR transformation Workforce analytics Generative AI in the workplace Employee experience and retention Workforce wellbeing strategy HR technology investment Ideal for CHROs, CPOs and HR directors leading productivity, engagement or HR technology agendas Executive teams reviewing return on HR technology and workforce analytics investment HR leadership conferences, CHRO summits and people analytics events Boards considering the workforce implications of generative AI Audience outcomes A clearer view of where productivity is actually lost inside the organisation, and which HR levers move it. A working model for connecting engagement, performance and learning to business outcomes. A practical sense of what good workforce analytics looks like, and what most organisations are still missing. An informed perspective on how to introduce generative AI to the workforce without losing trust or governance.

Why organisations work with Mohsin Zaidi He speaks about inclusion from inside the institutions that struggle most with it: the English Bar, the UK Supreme Court, magic-circle law, and a global strategic advisory firm. The argument carries because the credentials are the audience’s own. A Dutiful Boy is the only memoir to win both the Lambda Literary Award and the Polari First Book Prize while also being named Book of the Year by The Guardian, GQ and New Statesman. That literary standing changes how a corporate audience receives a personal story. His subject is the specific friction between social mobility, faith, race and sexuality, not a single identity strand. Useful for organisations whose inclusion conversations have plateaued on single-axis framing. He has done the unglamorous work alongside the writing: trustee of Stonewall, former board member of London Pride, named on The Lawyer Hot 100 and the FT future LGBT leaders list. The advocacy is institutional, not performative. He translates lived experience into questions a leadership team can act on, particularly on mental health stigma in ethnic minority communities, where most corporate wellbeing programmes are weakest. Biography highlights Author of A Dutiful Boy (Penguin, 2020), winner of the Lambda Literary Award and the Polari First Book Prize. Book of the Year selections from The Guardian, GQ, New Statesman and Attitude. BA Law with European Legal Studies, Keble College, Oxford; qualified as a solicitor at Linklaters and a New York attorney. Judicial Assistant to Lord Sumption and Lord Wilson at the UK Supreme Court; criminal barrister at 6 King’s Bench Walk. Management consultant at Hakluyt & Company since 2021. Trustee of Stonewall; Financial Times top future LGBT leader; The Lawyer Hot 100. Biography Walthamstow to Keble College, Oxford was the first improbable journey. Linklaters, then the UK Supreme Court as Judicial Assistant to Lord Sumption and Lord Wilson, then the criminal Bar at 6 King’s Bench Walk, were the next. The institutions Mohsin Zaidi passed through are the same institutions that most struggle to retain people who look and sound like him. A Dutiful Boy, published by Penguin in 2020, is the memoir of how those journeys actually felt from the inside. It won the Lambda Literary Award and the Polari First Book Prize, and was named Book of the Year by The Guardian, GQ, New Statesman and Attitude. The literary reception matters because it sets the register: this is not a corporate diversity talk dressed up as a story. The argument Zaidi makes to organisations is narrow and useful. Single-axis inclusion frameworks (race, or class, or sexuality, or faith) miss what most people from minority backgrounds actually carry into work, which is the interaction effect. He is direct on mental health stigma inside ethnic minority communities, an area corporate wellbeing programmes routinely under-serve. He is a trustee of Stonewall and a former board member of London Pride, so the institutional knowledge sits alongside the personal one. Since 2021 he has been a management consultant at Hakluyt & Company, alongside his writing and advocacy. The combination is what makes the work travel into senior commercial rooms: he is asking the same questions the partners and executives in front of him are asking, from a position that takes their context seriously. Key speaking topics Intersectionality at work Social mobility in professional services Mental health stigma in ethnic minority communities LGBTQ+ inclusion in conservative cultures Race, faith and workplace identity Belonging and authenticity in elite institutions Ideal for CHROs, heads of D&I and culture leads at professional services firms Law firm and financial services leadership audiences working on retention of minority talent ERGs, Pride networks and multicultural networks at large corporates Executive committees reviewing the substance, rather than the optics, of their inclusion programmes Audience outcomes A clearer view of how race, faith, class and sexuality interact in the daily experience of minority staff. Specific language for talking about mental health in communities where the topic is stigmatised. A sharper sense of why retention of senior minority talent stalls in firms that recruit well. Permission for senior leaders to engage personal identity as a leadership question, not a compliance one.