Culture Transformation speakers

Why organisations work with Nicky Moffat Direct experience of leading 4,500 officers and soldiers at the Army Personnel Centre, giving her a practical authority on leadership at scale that few civilian speakers can match. A working definition of inclusive leadership built inside an institution where she was, for years, the only woman in the room at her level. Not a theoretical position. A track record of supporting ministerial decision-making during live operations in Iraq, Afghanistan and Sierra Leone, which translates into credibility with senior leaders facing high-stakes calls under public scrutiny. Story-led delivery grounded in named events and decisions, so the leadership argument lands as a worked example rather than a model on a slide. Biography highlights Brigadier, British Army, 2009 to 2012; highest-ranking woman in the service during that period. Appointed CBE in the 2012 New Year Honours. Former military Private Secretary to the Secretary of State for Defence, Geoff Hoon. Named among BBC’s 100 Women in 2014. Primary instructor on BBC’s Secret Agent Selection: WW2 (2018), released on Netflix as Churchill’s Secret Agents: The New Recruits. Founder of What Good Leadership Looks Like, working with organisations in financial services, energy, law, healthcare, construction, transport and media. Biography Leading 4,500 people through continuous restructure tests every assumption a leader has about authority, communication and the limits of their own composure. Nicky Moffat did exactly that as the most senior woman the British Army had, running the Army Personnel Centre and serving as Brigadier from 2009 to 2012. Her career before that was unusual in its proximity to live decisions. As military Private Secretary to the Secretary of State for Defence, she was in the room as ministers made calls on operations in Iraq, Afghanistan and Sierra Leone, and during the UK’s Foot and Mouth response. That work shaped a view of leadership as something that has to function under public scrutiny, not in a workshop. She was appointed CBE in 2012. Since leaving the Army she has built What Good Leadership Looks Like, a practice that works with senior teams in financial services, energy, law, healthcare, construction, transport and media. The work centres on a question most large organisations now have to answer: how do you keep a workforce engaged and performing through restructure after restructure? She approaches inclusion as part of the answer rather than a parallel conversation, having spent much of her own career as the only woman of her rank in the room. She was named among BBC’s 100 Women in 2014 and was the primary instructor on the BBC series Secret Agent Selection: WW2, broadcast in 2018 and released internationally on Netflix as Churchill’s Secret Agents: The New Recruits. Key speaking topics Inclusive leadership Leading through transformational change Building leadership culture at scale High-performing teams Career transition and self-leadership Women in senior leadership Ideal for CEOs and executive committees holding the line through restructure CHROs and people directors rebuilding leadership benches Senior women’s networks and emerging leader programmes Boards and partnerships in financial services, energy, law, healthcare, construction, transport and media Audience outcomes A sharper read on what inclusive leadership actually requires of senior leaders, beyond statements of intent Specific behaviours to keep teams engaged through repeated structural change A reference point for leading at scale drawn from inside one of the UK’s largest hierarchical institutions Practical language for the harder parts of senior leadership, including being the only one of your kind in the room

Why organisations work with Nilofer Merchant Her Onlyness framework offers a structural diagnosis for why innovation stalls inside organisations: not a confidence problem or a diversity problem, but a systemic filtering-out of unconventional ideas that the existing norms were built to do. Our Best Work (HarperBusiness, 2026) names 24 specific norms – including performance reviews, servant leadership, and “move fast and break things” – that actively undermine the conditions for great work, and provides a measurable, team-applicable alternative for each one. She holds a position few speakers occupy: genuine technology executive experience (Apple, Autodesk, Symantec; 100+ products; $18B in revenues) combined with management research that Thinkers50 cited as among the five ideas most likely to shape business for the next twenty years. She reframes the productivity and innovation conversation away from individual behaviour change – where most leadership speakers operate – and onto the systems and norms that leaders themselves control, which is a more actionable entry point for a board or senior team. Ranked by Thinkers50 as the “#1 person most likely to influence the future of management in both theory and practice,” her work carries both intellectual authority and practical application at the senior level. Biography highlights Author of four books on organisational performance and work design: The New How (O’Reilly, 2010), 11 Rules for Creating Value in the #SocialEra (Harvard Business Review, 2012), The Power of Onlyness (Viking, 2017), and Our Best Work (HarperBusiness, 2026) Thinkers50 “Future Thinker” Award, 2013; ranked #22 globally in 2017 ranking; Thinkers50 Top 50, 2021; The Power of Onlyness shortlisted for the Thinkers50 Breakthrough Idea Award TED mainstage speaker; “Sitting Is the Smoking of Our Generation” ranks in the top 10% of TED’s most-viewed talks Harvard Business Review contributor; media coverage includes Wall Street Journal, New York Times, Financial Times, Bloomberg, Fast Company, and CNN Former executive at Apple, Autodesk, and GoLive; personally launched more than 100 products generating $18 billion in revenue across 25 years in technology Teaches business strategy and collaborative management at Stanford University and Santa Clara University; MBA, Santa Clara University Founder, The Intangible Labs; top 10 HR thinker, HR Magazine Biography Nilofer Merchant starts from an observation that most organisations resist: the management tools that delivered performance in the twentieth century are actively limiting performance now. From her position as founder of The Intangible Labs and author of four books on work design, she has spent twenty-five years building an evidence base for that claim, and an alternative. Her Onlyness framework, developed in The Power of Onlyness (Viking, 2017) and cited by Thinkers50 as one of five ideas most likely to shape business for the next twenty years, holds that modern value creation flows not from hierarchy or title, but from the distinct perspective that only each individual can bring. When organisations filter out that perspective through deference, conformity, and outdated norms, they lose the one input that capital and process cannot replicate. Our Best Work (HarperBusiness, 2026) takes that argument into the operational detail boards and leadership teams can actually act on. It names 24 specific norms – from performance reviews to servant leadership to “move fast and break things” – that suppress contribution, trust, and innovation, and pairs each with a measurable alternative. The argument is structural: the problem is not the willingness of people to perform, but the systems they are asked to perform inside. Merchant’s authority on this is grounded in operating experience. A former executive at Apple, Autodesk, and Symantec, she personally launched more than 100 products generating $18 billion in revenue. She has contributed to Harvard Business Review, been ranked #22 among the world’s top management thinkers by Thinkers50, and teaches business strategy at Stanford University and Santa Clara University. Her TED talk “Sitting Is the Smoking of Our Generation” ranks in the top 10% of TED’s most-viewed talks. Key speaking topics Organisational norms and performance systems The Onlyness framework and value creation Intangible value in modern organisations Collaborative strategy and execution Innovation and idea suppression in hierarchical structures Future of work and work design Culture change as systems change Ideal for CHROs and People leaders designing or overhauling performance and culture systems CEOs and senior leadership teams asking why execution consistently falls short of strategy Chief Innovation Officers and transformation leads examining why new ideas fail to scale internally Boards and executive committees evaluating whether their management models are still fit for purpose Audience outcomes A named diagnostic framework (Onlyness) for identifying where organisational value is being systematically suppressed – and why Specific understanding of which widely adopted management practices are actively limiting innovation and contribution in their own organisations A practical model for replacing competition-based and hierarchy-based norms with trust and collaboration-based alternatives, drawn from Our Best Work‘s 24-indicator framework Language for the gap between what organisations currently measure and what actually creates value – useful for board-level and senior team conversations Concrete team-level practices applicable immediately post-session, drawn from the chapter-by-chapter practice model in Our Best Work

Why organisations work with Oleg Konovalov He has codified vision as a working leadership skill in The Vision Code (Wiley, 2021), drawing on primary interviews with senior visionary leaders rather than abstracted theory. He was named #1 Global Leading Coach at the Marshall Goldsmith Thinkers50 Awards, a credible signal of standing among working executive coaches. His Visionary Leadership Framework gives boards and executive committees a shared vocabulary for diagnosing where a vision is failing, before it shows up in numbers. He works on the C-suite side of the desk: the brief is usually about getting senior teams aligned and credible to their own organisations, not motivational set pieces. His earlier books on organisational anatomy and corporate culture mean he can connect a vision conversation to the structural and cultural conditions that allow it to land. Biography highlights Doctoral degree, Durham University Business School. Author of The Vision Code (Wiley, 2021), with foreword by Marshall Goldsmith. Author of LEADEROLOGY, Corporate Superpower, Organisational Anatomy, Hidden Russia, and The Fisherman’s Path to Leadership. Named #1 Global Leading Coach, Marshall Goldsmith Thinkers50 Awards. Shortlisted for the Thinkers50 Distinguished Award in Leadership, 2021. Listed in Global Gurus Top 30 in Leadership; Forbes contributor. Biography Most corporate visions do not survive contact with the operating year. They sit on a wall, get quoted in townhalls, and quietly disconnect from the decisions executives actually make. Oleg Konovalov’s work begins from that disconnect, and treats vision as a measurable leadership skill rather than a communications artefact. The Vision Code, published by Wiley in 2021 with a foreword by Marshall Goldsmith, set out his Visionary Leadership Framework. The book is built on primary interviews with senior leaders across industries, including Garry Ridge of WD-40 and the branding strategist Martin Lindstrom, and it argues that vision can be diagnosed, taught, and executed with the same rigour as any other senior capability. His earlier books, including LEADEROLOGY, Organisational Anatomy, and Corporate Superpower, sit alongside that work and connect the vision conversation to organisational design and culture. He holds a doctorate from Durham University Business School and writes regularly for Forbes. The recognition reflects working credibility with senior leaders rather than a media profile alone. He was named #1 Global Leading Coach at the Marshall Goldsmith Thinkers50 Awards, shortlisted for the Thinkers50 Distinguished Award in Leadership, and listed in the Global Gurus Top 30 in Leadership. Key speaking topics Visionary leadership Vision execution and strategy alignment Corporate culture in the digital era Leadership in disruption Organisational diagnosis Executive coaching and C-suite development Ideal for CEOs and executive committees setting or resetting strategic direction Board chairs and non-executive directors assessing senior leadership capability CHROs and chief learning officers designing senior leadership development Founders and scale-up leaders translating ambition into an operating vision Audience outcomes A working definition of vision that can be tested against the organisation’s current direction A diagnostic for where a stated vision is failing inside the leadership team A clearer view of how culture, structure, and vision interact in execution Practical questions senior leaders can take into their next strategy or board conversation

Why organisations work with Paul Gibbons The Adaptive Adoption framework gives leaders seven pillars for AI adoption grounded in behavioural science, and the Adaptive Adoption Maturity Model shows where an organisation actually stands against them. Both are published openly, so a buyer can inspect the method before booking. “The Science of Organizational Change” is cited by Google’s change team and Microsoft’s internal culture group as foundational to how they approach transformation, more than a decade after publication. Simon Collins, Chairman of KPMG, said Gibbons told them what they needed to hear rather than what they wanted to hear. He is direct with senior teams about where their change thinking is wrong. He founded Future Considerations, named Best Leadership Boutique by Leadership Excellence Magazine, served as a Partner in IBM Consulting’s Talent and Transformation practice, and developed the change methodology at PwC’s Strategy, Innovation and Change think-tank. Clients across that career include Shell, BP, Barclays, HSBC, Comcast and KPMG. His degrees are in biochemistry, organisational behaviour and philosophy, with postgraduate work in economics and neuroscience. He uses that range to name and dismantle the pseudoscience in change management, which is the argument of “Change Myths”, written with Tricia Kennedy. Biography highlights Founder of Future Considerations (2001), named Best Leadership Boutique by Leadership Excellence Magazine, with clients including Shell, BP, HSBC, Barclays and KPMG Partner at IBM Consulting (Talent and Transformation); developed the change management and corporate transformation methodologies at PwC’s Strategy, Innovation and Change think-tank Author of ten books, including “The Science of Organizational Change”, ranked among the top change management texts of all time, “Adopting AI: The People-First Approach” (2025), and “Polymath Poker” (2026) Creator of Adaptive Adoption, the AI Leadership Delta and Behavioural Governance, with the Adaptive Adoption Maturity Model and AI Workforce Readiness Assessment published openly alongside seven research whitepapers Fellow of the Royal Society of Arts (FRSA); Adjunct Professor of Business Ethics at the University of Denver (2015-2018); member of the American Philosophical Association and the U.S. Academy of Management Council Speaking at the Harvard Business School European Alumni Summit in Amsterdam, September 2026; previously at Talks at Google and the Microsoft Distinguished Author Program Biography Most boards now know their AI investments are underperforming. The harder question is why. In most organisations the behavioural and cultural architecture was never redesigned alongside the technology, and Paul Gibbons has spent three decades building the evidence base that explains it. “The Science of Organizational Change” argued in 2015 that most change management frameworks rest on myth and untested pop psychology. It replaced them with behavioural economics, neuroscience and complexity theory. Google’s change team and Microsoft’s internal culture group both credit the book with reorienting how they approach transformation. Jeffrey Pfeffer of Stanford Business School calls him one of the most original thinkers in the change field. That critique became a framework for the AI era. Adaptive Adoption sets out seven pillars for AI adoption built on behavioural science, with Change Agility, the AI Leadership Delta and Behavioural Governance as its three working components. Gibbons publishes the whole thing openly, with whitepapers, diagnostics and model cards free to download and argue with. Those frameworks come out of board and C-suite work at scale. He founded Future Considerations, was a Partner in IBM Consulting’s Talent and Transformation practice, and built the change methodology at PwC. He now runs Paul Gibbons Advisory, coaching senior executives on AI over ninety-day sprints, and speaks at the Harvard Business School European Alumni Summit in Amsterdam in September 2026. Key speaking topics Behavioral science and organizational change AI adoption and workforce transformation Culture change and behavior design Change management myths and evidence-based practice AI ethics and organizational governance Leadership in complex and uncertain environments The future of work and human-machine collaboration Ideal for CHROs and people transformation leaders whose AI rollouts have stalled at pilot stage Boards and C-suite leaders making AI adoption and governance decisions Chief AI Officers and digital transformation leads in large, complex organisations Change management and organisational development practitioners Audience outcomes Why AI and culture change programmes stall, explained through behavioural evidence instead of change management convention A measure of adoption based on what people demonstrably do with AI at work The seven pillars of Adaptive Adoption, and a read on where their own organisation sits against each using the Adaptive Adoption Maturity Model Language for board conversations about AI leadership capability, using the seven dimensions of the AI Leadership Delta A working view on which AI claims hold up and which are vendor noise

Why organisations work with Paula Stone Williams A first-person comparative account of professional life as a senior man and a senior woman, drawing on lived experience that almost no other speaker can offer at the executive level. A memoir published by Simon & Schuster (As a Woman, 2021), four TED talks with combined viewership over nine million, and sustained coverage in the New York Times, Washington Post, NPR and CNN. Substantive content on the mechanics of allyship for male leaders, framed as a practical capability rather than a values statement. A speaker who can address gender equity and LGBTQ+ inclusion in the same keynote without flattening either, useful to organisations where these conversations are usually held in separate rooms. Biography highlights Author of As a Woman: What I Learned About Power, Sex, and the Patriarchy After I Transitioned (Simon & Schuster, 2021), optioned by Cannonball Productions for a limited series. Co-author of She’s My Dad with her son Jonathan Williams. TED, TEDWomen, TEDSummit and TEDxMileHigh speaker; four talks with combined viewership over nine million. Featured in the New York Times, Washington Post, NPR, CNN, ABC Primetime News, Good Morning America, People Magazine and Red Table Talk. Pastor of preaching and worship at Left Hand Church, Longmont, Colorado. Pastoral counselor with RLT Pathways; doctorate in counseling. Biography Most workplace gender equity programmes are designed by people who have only ever held authority inside one set of expectations. Paula Stone Williams has held senior roles as both a man and a woman, and her keynote work is built on the comparative material that produced. The argument is empirical rather than rhetorical: the same person, the same competence, two markedly different professional experiences. Her memoir As a Woman: What I Learned About Power, Sex, and the Patriarchy After I Transitioned was published by Simon & Schuster in 2021 and has been optioned by Cannonball Productions. Her TED, TEDWomen, TEDSummit and TEDxMileHigh talks have together passed nine million views. The New York Times, Washington Post, NPR, CNN, Good Morning America and People Magazine have covered her work. Alongside the keynote practice she is a pastoral counselor with RLT Pathways and pastor of preaching and worship at Left Hand Church in Longmont, Colorado. The counseling background shapes how she handles the room, which matters in this subject area; audiences leave with material they can act on rather than only feelings they have processed. The most useful thing she gives a corporate audience is a precise account of how allyship behaves in practice. Male leaders who want to support women and LGBTQ+ colleagues are often unsure what the substantive ask actually is. Williams names it directly, with examples, and treats it as a capability that can be learned. Key speaking topics Workplace gender equity LGBTQ+ inclusion in corporate environments Allyship as a practical capability for senior leaders Authority, voice and credibility across gender Storytelling and narrative communication Resilience through identity and career change Bridging cultural and religious divides Ideal for CHROs and DEI leads designing substantive inclusion work after initial awareness programmes. Senior leadership offsites where male executives are the intended audience for an allyship conversation. Women’s leadership networks and ERGs commissioning an external voice on workplace parity. Universities, professional services firms and faith-adjacent institutions navigating LGBTQ+ inclusion under public scrutiny. Audience outcomes A first-person frame of reference for how authority is extended differently to men and women in the same senior role. A concrete vocabulary for what allyship looks like inside a meeting, a hiring decision and a promotion conversation. A view of LGBTQ+ inclusion grounded in lived experience rather than abstract policy language. Material that male leaders, in particular, can repeat back to their teams without feeling they are reciting a script.

Why organisations work with Peter Cross He has held the customer experience seat at one of the UK’s most service-known retailers. As Customer Experience Director at the John Lewis Partnership, he was responsible for the customer agenda across both John Lewis and Waitrose at a moment of acute pressure on British retail. His thinking is now codified in book form. Start with the Customer, published by Pearson in 2025 and called “the essential text on customer experience” by The Grocer, gives audiences a usable framework, including a “lexicon of customer needs” that distinguishes transactional, interactional, core and higher-level requirements. As Vice President of the Institute of Customer Service, he sits at the centre of the national conversation about service standards, with sight of how the issue plays out across sectors rather than inside a single company. His career holds two seats most operators never combine: ten years inside the Mary Portas consultancy that worked on the 2011 Portas Review, and eight years inside the John Lewis Partnership. He has built the strategy and lived with the consequences. Biography highlights Former Customer Experience Director at the John Lewis Partnership, with the brief extended to cover Waitrose Co-author of Start with the Customer (Pearson, 2025), called “the essential text on customer experience” by The Grocer Vice President of the Institute of Customer Service Ambassador for the Retail Trust and Leader in Residence at Leeds University Business School Ten-year business partnership with Mary Portas at her retail agency Earlier senior roles at L’Oréal, Burberry and Alfred Dunhill Biography Between 2017 and 2021, two of Britain’s most service-known retailers, John Lewis and Waitrose, were pressured by pure-play online players and a public mood shifting hard toward speed. Holding their character through that period was the customer experience brief, and it sat with Peter Cross. Before John Lewis, he spent ten years as business partner to Mary Portas at her retail agency. Their work together included charity-shop reinvention and the 2011 Portas Review of the British high street, commissioned by government. Earlier still came senior marketing roles at L’Oréal, Burberry and Alfred Dunhill. He has occupied both the operator’s chair and the advisor’s chair. Start with the Customer, his 2025 Pearson book co-written with Institute of Customer Service CEO Jo Causon, was called “the essential text on customer experience” by The Grocer. The book argues that service has been quietly reduced to process, and that technology cannot substitute for the cultural work of building a service organisation from the CEO’s desk down. He now serves as Vice President of the Institute of Customer Service, Ambassador for the Retail Trust, and Leader in Residence at Leeds University Business School. The thinking he brings to senior teams centres on a framework from his book: the “lexicon of customer needs,” which separates requirements into transactional, interactional, core and higher-level categories. The standards he asks organisations to meet are ones he held himself, for eight years, on the customer agenda at the John Lewis Partnership. Key speaking topics Customer experience strategy Service culture The lexicon of customer needs Customer behaviour and expectation Leadership in customer-facing organisations Employee engagement and frontline empowerment The future of retail Ideal for Boards and CEOs setting the customer agenda for the next strategic cycle CMOs, Chief Customer Officers and Customer Experience Directors making the case for cultural investment alongside technology spend Retail and consumer-facing leadership teams under pressure from online competitors HR and people leaders responsible for service culture and frontline engagement Audience outcomes A vocabulary for the different types of customer need (transactional, interactional, core, higher-level) and where each one surfaces across the customer journey The case, evidenced through John Lewis and Mary Portas-era examples, for treating service culture as a board-level discipline A way to test whether technology investment is enabling service or quietly substituting for it The “golden rules and cardinal sins” of service that separate brands customers stay with from brands they leave

Why organisations work with Peter Senge Built the framework that defined organisational learning. The Fifth Discipline has sold over two million copies; Harvard Business Review named it one of the seminal management books of the past 75 years, and the Financial Times listed it among the five most important management books ever published. Treats systems thinking as a leadership discipline. The Five Disciplines (personal mastery, mental models, shared vision, team learning, and systems thinking) give executives a working method for changing the structures that produce their hardest recurring problems. Three decades of applied work with Ford, Shell, BP, Unilever, Intel, and Saudi Aramco, alongside cross-sector initiatives on global food systems, climate, and education. Named “Strategist of the Century” by the Journal of Business Strategy, one of 24 figures judged to have had the greatest influence on 20th-century business strategy. The Fifth Discipline is now in its fourth decade of continuous use on MBA syllabuses and inside operating companies. Biography highlights Senior Lecturer in Leadership and Sustainability at the MIT Sloan School of Management. Founding Chair of the Society for Organizational Learning (SoL) and co-founder of the Academy for Systemic Change. Author of The Fifth Discipline: The Art and Practice of the Learning Organization, with over two million copies sold worldwide. Co-author of The Fifth Discipline Fieldbook, The Dance of Change, Schools That Learn, Presence, and The Necessary Revolution. Named “Strategist of the Century” by the Journal of Business Strategy; ranked among the world’s top management thinkers by the Financial Times and BusinessWeek. Convened the Sustainable Food Lab, bringing major food companies and NGOs into shared work on sustainable agriculture. Biography The Fifth Discipline, published in 1990, gave senior executives a working vocabulary for something they kept hitting in practice but could not name: the structure of an organisation tends to produce the very problems its leaders are trying to solve. Thirty-six years later the book is still in print and still the reference text for the field. Peter Senge wrote it at MIT, where he is Senior Lecturer in Leadership and Sustainability at the Sloan School of Management. He is founding chair of the Society for Organizational Learning and co-founder of the Academy for Systemic Change. The Fifth Discipline has sold more than two million copies. Harvard Business Review named it one of the seminal management books of the past 75 years; the Financial Times listed it among the five most important management books ever published. The book is organised around five disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking. The core argument is that the only sustainable competitive advantage is an organisation’s ability to learn faster than its environment changes. Senge’s later work extended the method into education through Schools That Learn, into large-scale change through The Dance of Change, and into sustainability through The Necessary Revolution. His applied work has run through Ford, Shell, BP, Unilever, Intel, and Saudi Aramco, and across cross-sector initiatives including the Sustainable Food Lab, which brought major food companies and NGOs into shared work on sustainable agriculture, and the Compassionate Systems community in primary and secondary education. The Journal of Business Strategy named him a “Strategist of the Century,” one of 24 figures judged to have had the greatest influence on 20th-century business strategy. Key speaking topics Systems thinking Organisational learning Leadership in complex systems Sustaining change in large organisations Cross-sector collaboration Sustainability and systemic change Ideal for CEOs and senior executive teams running multi-year transformation programmes Heads of strategy and transformation leads diagnosing why change initiatives stall Chief sustainability officers and ESG leads working across sector and stakeholder boundaries Senior leaders in education, healthcare, and government addressing complex public-system challenges Audience outcomes A new vocabulary for talking about why their hardest organisational problems keep returning The Five Disciplines as a working method, applied through cases drawn from Ford, Shell, Unilever, and the Sustainable Food Lab Language to make the structural causes of organisational performance visible to senior teams A sharper read on what leadership in complex, multi-stakeholder environments demands

Why organisations work with Polly LaBarre She co-built, with Gary Hamel, the most concrete body of practice on post-bureaucratic management, drawing on case studies from named companies rather than abstract principles. She wrote the bestselling field guide to original organisations, Mavericks at Work, and has spent two decades adding to that evidence base through Fast Company and HBR. She brings a working operator’s view on what actually frees creative capacity inside large firms, sharpened through running the HBR/McKinsey M-Prize and the MIX Mashup. She lands as a journalist first, which means specific stories about specific companies, not slide-deck frameworks recycled from other speakers in the same topic area. Biography highlights Co-author, Mavericks at Work: Why the Most Original Minds in Business Win, named a Book of the Year by The Economist Co-founder, Management Lab, with Gary Hamel and Michele Zanini Co-founder and editorial director, MIX (Management Innovation eXchange), partnered with HBR and Fortune Founding member and senior editor, Fast Company magazine, for eight years Business and innovation correspondent, CNN, with recurring on-air segments on American Morning and Your Money Contributor to Harvard Business Review, The New York Times, The Wall Street Journal, Fortune and McKinsey Quarterly Biography Most companies were engineered for a world that no longer exists. They reward consistency, suppress dissent and treat management as a control function. That mismatch, between how organisations are built and what they now need to do, is the problem Polly LaBarre has been studying, writing about and trying to fix for more than two decades. She was a senior editor and founding team member at Fast Company, the magazine that reframed how a generation of leaders thought about work. With William C. Taylor she wrote Mavericks at Work, a New York Times bestseller that The Economist called a Book of the Year and put alongside In Search of Excellence. The book set out, through detailed company case studies, what it actually takes to compete with originality at scale. That work led directly into the Management Lab, which she co-founded with Gary Hamel and Michele Zanini, and into the MIX (Management Innovation eXchange), the open platform partnered with Harvard Business Review and Fortune and backed by McKinsey, Red Hat and Gartner. Through the HBR/McKinsey M-Prize and the MIX Mashup, she has spent the past decade pulling together a working catalogue of progressive management practice from companies inside the Fortune 500 and well beyond it. Her background as a journalist shows in how she works on stage. She speaks in named cases, names sources and concrete mechanisms, and her writing in HBR, the New York Times, the Wall Street Journal, Fortune and McKinsey Quarterly is the basis for most of what she puts in front of an audience. CNN used her as a business and innovation correspondent for exactly that reason. Key speaking topics Post-bureaucratic management and organisational redesign Resilience and adaptability in large organisations Innovation as a managed discipline Corporate culture and the human edge Talent, autonomy and the future of work Leadership for purpose-driven change Ideal for CEOs, COOs and executive teams confronting the limits of their current operating model CHROs and chief people officers redesigning work and culture for a more capable workforce Heads of innovation, transformation and strategy looking for evidence rather than slogans Boards and leadership offsites wanting a sharp, journalist’s read on what original organisations actually do differently Audience outcomes A clear-eyed picture of why traditional management practices are now a constraint on competitiveness Concrete examples, drawn from named companies, of how organisations have rebuilt for adaptability A working vocabulary for diagnosing where their own management model is leaking energy and initiative A sharper sense of what to change first when the goal is more resilience and originality, not more control

Why organisations work with Réka Deák She brings a fifteen-year transformation consulting track record at KPMG, PA Consulting, The Hackett Group, Implement and Novartis, then applies it to wellbeing as a system rather than a programme. She built the model now used inside her own consultancy Wellbeing Designers, and tests it at scale in her current role as Head of People Resilience and Inclusion at Zurich Insurance Group. She is one of a small number of practitioners who can speak in the same room to CFOs, CHROs and operating leaders, because the substrate of her argument is measurement, not mindfulness. Her recognition as LinkedIn Top Voice in Leadership Development and her advisory work with The Josh Bersin Company give her cross-industry credibility that goes beyond a single sector or function. Biography highlights Founder and CEO, Wellbeing Designers. Head of People Resilience and Inclusion, Zurich Insurance Group. Former Affiliate Senior Advisor, The Josh Bersin Company. Fifteen years of transformation consulting across KPMG, PA Consulting Group, The Hackett Group, Implement Consulting Group, and Novartis as Global Leadership Development Engagement Lead. LinkedIn Top Voice in Leadership Development; Wisdom Weaver in the ICF Thought Leadership Institute’s Future of Wellbeing series. Brain-Based Coach (NeuroLeadership Institute), ACC-certified coach (International Coach Federation), MSc Corporate Finance and MSc Education from Corvinus University of Budapest. Creator and host of the Wellbeing Designers podcast. Biography Most wellbeing initiatives sit at the wrong layer of the organisation. They live inside benefits, communications or HR, with a budget that competes against other line items and a vocabulary that does not connect to the operating conversation. The result is a decade of programmes that improve perception scores and barely move retention, productivity or burnout. Réka Deák works the layer underneath that. After fifteen years inside transformation consulting at KPMG, PA Consulting Group, The Hackett Group, Implement Consulting Group and a global leadership development role at Novartis, she founded Wellbeing Designers to treat wellbeing the way serious organisations treat change: as a system with a measurement model, a culture intervention, and a leadership behaviour standard. She is now Head of People Resilience and Inclusion at Zurich Insurance Group, running the same logic at enterprise scale. Her advisory work with The Josh Bersin Company put her in front of HR leaders across industries who recognised that the wellbeing question had outgrown its toolkit. Her recognition as a LinkedIn Top Voice in Leadership Development and her selection as a Wisdom Weaver in the ICF Thought Leadership Institute’s Future of Wellbeing series reflect the same shift. Boards are now asking wellbeing leaders to defend their work in business terms, and there are few people who can do it credibly. What she gives senior audiences is the bridge that most wellbeing keynotes refuse to build. She is comfortable with the science, the practice, and the operating reality of running a function. She speaks to people whose KPIs include retention, productivity and engagement, and gives them a way to talk about wellbeing that does not embarrass them in front of their CFO. Key speaking topics Wellbeing culture as a measurable operating capability Human-centric leadership at scale Sustainable performance and human sustainability Wellbeing measurement, indices and strategy Wellbeing inside large-organisation transformation Inclusive wellbeing and DEIB The emerging role of the senior wellbeing leader Ideal for CHROs, Chief People Officers, and Heads of Wellbeing building or defending a wellbeing function CEOs and boards reframing wellbeing as a retention and productivity question Transformation, culture and DEIB leaders integrating wellbeing into change programmes Senior HR audiences at industry summits on the future of work Audience outcomes A working definition of wellbeing culture that survives a CFO conversation A view of what separates a wellbeing programme from a wellbeing operating system A reference model for measuring wellbeing alongside engagement, retention and productivity A clearer brief for the senior wellbeing role inside large organisations Practical next moves for embedding wellbeing into existing leadership and change agendas

Why organisations work with René Carayol His SPIKE framework (Strengths Positively Identified Kick-Start Excellence) gives leadership teams a diagnostic for identifying the two or three individual strengths that drive high performance, rather than a generic conversation about development areas. It changes how teams are built, not just how leaders think. His case for inclusive leadership is grounded in firsthand board experience, including appointment as a Non-Executive Director of the Inland Revenue in 2001, at a time when no diversity representation existed at that level in UK public institutions. The argument carries a credibility that cannot be borrowed from research alone. Coaching and advisory engagements with senior leaders across business and government: clients and counterparts include Ralph Hamers (former CEO, ING and UBS), Sir Richard Branson, and Sir Tony Blair His “Everybody In, Nobody Out” framing positions inclusion as a performance architecture rather than an HR compliance function, directly relevant to organisations where DEI has stalled because it has not been connected to business outcomes. His executive and governance track from Marks & Spencer, PepsiCo, and IPC Media to Inland Revenue board and Computacenter plc, means his observations on leadership culture are drawn from the inside of institutions, not from coaching their periphery. His academic teaching (Cass Business School, MSc in Management) and media fluency (BBC, Channel 4, Sky News) mean he can move between rigorous argument and compelling narrative in a single session. His events consistently produce behavioural commitments rather than inspiration that dissipates. Biography highlights Decade-long career at Marks & Spencer (Senior IT Manager); IT Systems Director, PepsiCo; CIO then Managing Director of IPC Electric, IPC Magazines, driving Europe’s largest MBO at £860m, culminating in the sale to AOL Time Warner Non-Executive Director, Inland Revenue (appointed 2001); current Independent Non-Executive Director, Computacenter plc (FTSE-listed), sitting on Audit, Nomination and Remuneration Committees Executive Vice President for ESG, Medallia; member of the Global Executive Leadership Team Visiting Professor, Cass Business School; lectured on MSc in Management programme MBE (2004), services to the business community; undergraduate degree, London School of Economics; Honorary Doctorate, University of Roehampton Author, SPIKE: What Are You Great At?; co-author, Corporate Voodoo (third edition) and My Voodoo Broadcaster and commentator: BBC Two, Channel 4, BBC Radio 4, BBC Radio 5 Live, Sky News; former Sunday Telegraph Business Reporter columnist Biography Most leadership cultures are built around a small number of star performers at the top. SPIKE, René Carayol’s published strengths framework, challenges that model directly. The argument comes from someone who has led, governed, and coached at the highest levels of British and international business. Carayol spent a decade at Marks & Spencer in senior IT roles, then moved to PepsiCo as IT Systems Director before joining IPC Magazines as CIO. He rose to Managing Director of IPC Electric, the internet business at the centre of Europe’s largest MBO, a £860 million transaction that ended with the sale to AOL Time Warner. He went on to serve as Non-Executive Director of the Inland Revenue through its merger into HMRC, and currently sits on the board of FTSE-listed Computacenter plc. SPIKE (Strengths Positively Identified Kick-Start Excellence) is the framework that emerged from this experience. Its core argument: every person carries at least one genuine strength, and organisations that build around those strengths consistently outperform those that manage around weaknesses. For Carayol, this is inseparable from the business case for inclusive leadership. His mantra, “Everybody In, Nobody Out,” frames inclusion as a performance imperative, a position he holds with authority as one of the first Black men to serve at board level in a major UK institution. As Visiting Professor at Cass Business School and a regular voice on BBC Radio 4, Sky News, and Channel 4, his thinking reaches well beyond the conference circuit. His books, SPIKE: What Are You Great At? and the co-authored Corporate Voodoo, now in its third edition, extend his frameworks to leadership teams at scale. He was awarded an MBE in 2004 for services to the business community. Key speaking topics Strengths-based leadership Inclusive leadership and culture Leadership and business transformation Collaborative leadership Corporate culture and performance Executive coaching and personal effectiveness Diversity, equity and inclusion Ideal for Senior leadership teams and C-suite executives in FTSE 100 and Fortune 500 organisations navigating culture change or post-merger integration CHROs and Chief People Officers building inclusive, high-performance leadership cultures Board directors and non-executive directors focused on governance, leadership accountability, and succession Transformation leads and executive development programmes where the shift from management to leadership is the central challenge Audience outcomes A working understanding of the SPIKE framework and how to apply it to individual development, team design, and succession planning A reframed case for inclusive leadership as a performance architecture, not a compliance exercise – with the language to make that argument inside their own organisations Practical distinctions between management and leadership behaviours, grounded in frontline C-suite and board experience Insight drawn from Carayol’s direct coaching relationships with named CEOs and institution heads; World Bank, Barclays, ING, Generali, rather than theoretical constructs Clarity on how culture and leadership interact in practice, and what leaders can do immediately to change the pattern

Why organisations work with Baroness Ruth Hunt She ran the organisation that most large UK employers used as their inclusion benchmark, which means her advice to a C-suite team carries direct operational memory, not theory. She has spent the years since Stonewall inside the House of Lords as a Crossbench peer, watching how legislation, regulation and public mood shape the room a CEO walks into. Her consultancy Deeds and Words is built around collective leadership and humble inquiry as practical methods, giving executive teams a way to make inclusion an operating discipline rather than a statement. She edited The Book of Queer Prophets for William Collins, which gives her a public intellectual register useful when boards want a serious conversation, not a training module. She is comfortable on contested ground. Boards facing trans policy, religious freedom or campaign-group pressure get an adviser who has lived inside the argument from the inside of a national institution. Biography highlights Chief Executive, Stonewall, 2014 to 2019; led campaigns including Rainbow Laces with the Premier League and the No Bystanders schools programme. Crossbench peer, House of Lords, since October 2019, as Baroness Hunt of Bethnal Green. Member, UK delegation to the Parliamentary Assembly of the Council of Europe, focusing on democracy and youth participation. Co-founder and Director, Deeds and Words, advising C-suite teams on collective and inclusive leadership. Visiting Fellow, Jesus College, Cambridge, elected 2023. Editor, The Book of Queer Prophets: 24 Writers on Sexuality and Religion, William Collins, 2020. Named No. 1 on the Independent Pride Power List, 2019; speaker platforms include the Oxford Union, the NHS and Talks At Google. Biography Stonewall under Ruth Hunt’s leadership became the standard against which large UK employers measured their own inclusion work. The Workplace Equality Index moved inclusion from charity advocacy into employer practice, which is why her audience for serious leadership conversations is now the C-suite, not the diversity function. Since leaving Stonewall in 2019 she has taken a Crossbench seat in the House of Lords as Baroness Hunt of Bethnal Green, the youngest Crossbench peer at the time of her appointment. She also sits on the UK delegation to the Parliamentary Assembly of the Council of Europe. That work keeps her read on the operating environment current, particularly on the contested edges of equality policy. Through Deeds and Words, the consultancy she co-founded with Caroline Ellis, she works with senior teams on collective leadership and humble inquiry as practical methods. The argument is that inclusive leadership is a way of running an organisation, not an HR position, and that the leaders who treat it as the latter tend to lose ground when the politics gets harder. Her published work runs alongside the advisory practice. She edited The Book of Queer Prophets for William Collins in 2020, a collection of 24 essays on sexuality and religion that signalled an interest in difficult ground rather than safe ground. In 2023 she was elected a Visiting Fellow of Jesus College, Cambridge, where she has spoken on faith, identity and public leadership. Key speaking topics Inclusive leadership in a contested political environment Collective leadership and humble inquiry as executive practice Building credible culture change in large organisations LGBTQ+ rights, politics and the new culture wars Allyship as a workplace discipline Faith, identity and public life Ideal for CEOs and executive committees who need to take a credible position on inclusion under public and political pressure Chief People Officers and Chief Diversity Officers moving from advocacy framing to operating discipline Board directors handling reputational risk on equality, faith or values-based policy Public sector and uniformed service leaders managing inclusion in hierarchical, mission-led organisations Audience outcomes A sharper read on why the inclusion consensus of the 2010s has fractured and what that means for leadership decisions A working definition of collective and inclusive leadership that a senior team can actually use the following week A clearer view of where allyship adds operating value and where it becomes performance A more confident position on how to hold contested ground without retreating into corporate neutrality

Why organisations work with Sam Silverstein A 30-year body of work that treats accountability as an operating system, not a virtue. Buyers get a structured method, not a motivational reset. Founder of The Accountability Institute and creator of the Certified Accountability Advisor designation. The frameworks are productised, taught, and used inside client organisations long after the keynote. Author of 13 books on the subject, anchored by No More Excuses and The Accountability Advantage. Senior teams can verify the substance before they commission the talk. CPAE Speaker Hall of Fame inductee and past President of the National Speakers Association. The peer recognition is from people who book and brief speakers for a living. Practitioner credibility: built and sold a manufacturing business to a Fortune 500 acquirer before turning to the topic full-time. The room reads him as an operator who later became an author. Biography highlights Founder of The Accountability Institute and the Certified Accountability Advisor programme. Author of 13 books, including No More Excuses, The Accountability Advantage, No Matter What, Non-Negotiable, and Pivot!. CPAE Speaker Hall of Fame, inducted by the National Speakers Association in 2021. Past President of the National Speakers Association (2008). Named one of the World’s Top 30 Organisational Culture Professionals by Global Gurus. Former owner of manufacturing and distribution companies with combined sales over $100 million, including a successful exit to a Fortune 500 company. Biography Most organisations treat accountability as a tone of voice. Silverstein treats it as a structure. His work, developed over three decades and codified through The Accountability Institute, defines accountability as the willingness to keep commitments to others. That definition is operational, not motivational, and it changes how leaders are expected to behave when no one is watching the dashboard. The frameworks sit inside thirteen books, beginning with No More Excuses and built out through The Accountability Advantage, No Matter What, Non-Negotiable, and the Certified Accountability Advisor designation that licenses the method to practitioners. Clients use them to address the problems culture decks usually skirt: turnover that erodes margin, change programmes that lose energy after launch, and senior leaders who carry decisions that should live closer to the customer. The credentials are equally serious. The National Speakers Association inducted him into the CPAE Speaker Hall of Fame in 2021, and he previously served as the association’s President. Global Gurus has named him among the world’s top thirty organisational culture professionals. The peer recognition matters because it comes from the part of the industry that watches speakers under pressure. Before any of this, he built and ran manufacturing and distribution companies with combined sales above $100 million and sold one of them to a Fortune 500 acquirer. That history is why the room reads him as an operator first. The accountability argument lands harder because the person making it has been the one writing the cheque for the consequences of weak execution. Key speaking topics Accountability as a culture operating discipline Organisational culture and retention Values-driven leadership Change adoption and resistance Trust and team commitment Disengagement and turnover reduction Ideal for CHROs and people directors facing retention and engagement pressure COOs and operating leaders translating strategy into consistent execution CEOs leading culture or values resets after restructure, merger, or rapid growth Leadership development and L&D teams building behavioural standards across the management layer Audience outcomes A working definition of accountability that separates it from blame, compliance, or performance management A clear view of where commitments break down inside their own organisation Specific behaviours that leaders can adopt to model accountability without micromanaging A vocabulary for culture that the senior team can use in operating meetings, not just engagement surveys A defensible answer to “what would change if we actually did this?”