Digital Transformation speakers

Why organisations work with Sharon Gai She offers a working model for redesigning teams and reporting lines when agentic AI absorbs the work middle management was paid to do. Her book How to Do More with Less (Wiley, 2026) maps the shift from task-based to capability-based org structures, with named roles for what humans do once execution is automated. Most AI adoption speakers describe what is happening to organisations from the outside. As Head of Global Key Accounts at Alibaba’s Tmall, Sharon worked inside the operating core of one of the world’s most AI-integrated commercial platforms. The vantage gives her authority on AI’s organisational effects that advisers and analysts cannot manufacture. Her practitioner depth on China’s ecommerce ecosystem, built into Ecommerce Reimagined (World Scientific, 2022), gives commercial and transformation leaders a primary source on consumer-to-manufacturer models and AI-integrated logistics via Cainiao. For European boards looking five years ahead, this is the live case study Western markets are still catching up to. Her “Culture Fluid” framework gives leadership teams a way to address the human side of AI adoption without falling into change-management cliché. It explains why two organisations with the same technology stack will get different results. Her client list spans UBS, Deloitte, Nestlé, Walmart, LVMH, and Lenovo, with platform exposure on Bloomberg, CNN, Reuters, TechCrunch, and Wired. Recognised as a LinkedIn Top AI Voice (2026) and a RETHINK Retail Top AI Leader. Biography highlights Author of How to Do More with Less: Future-Proofing Yourself in an AI-Driven Economy (Wiley, 2026) and Ecommerce Reimagined: Retail and Ecommerce in China (World Scientific, 2022) Former Head of Global Key Accounts at Tmall, Alibaba’s core commerce pillar, led omnichannel and ecommerce strategy for major international accounts including Adidas, P&G, H&M, and Xiaomi Selected for the Alibaba Global Leadership Academy, the internal programme designed to globalise Alibaba’s business units MS in Information & Knowledge Strategy, Columbia University; Honours BA in International Development, McGill University Former Global Shaper, World Economic Forum Named in AAE’s Top Keynote Speakers 2023; recognised as a RETHINK Retail Top AI Leader, LinkedIn Top Voice (2024), and LinkedIn Top AI Voice (2026) Media appearances on Bloomberg, CNN, Reuters, TechCrunch, Wired, CBC, and CCTV; keynote clients include UBS, Deloitte, Nestlé, Walmart, LVMH, and Lenovo Biography The work middle management was paid to do is moving into systems. Reporting, status tracking, summarisation, performance feedback, project oversight: agentic AI now performs each of these to the standard a competent manager would have delivered five years ago. The org chart that organisations grew up with is becoming structurally redundant, and most leadership teams do not yet have a working model for what replaces it. That question is the centre of Sharon Gai’s recent work. Her book How to Do More with Less (Wiley, 2026) maps the shift from task-based org structures to capability-based ones, naming what concentrates in humans once execution is automated: judgement, taste, theory of mind, original problem definition. The book sits within an active body of writing on what she calls the Org Chart of the Future, drawing on the live restructures already underway at Meta, Microsoft, and others. Her authority on these questions comes from operational experience few AI speakers can claim. As Head of Global Key Accounts at Alibaba’s Tmall, she worked inside one of the world’s most AI-integrated commercial platforms, leading omnichannel and ecommerce strategy for Adidas, P&G, H&M, and Xiaomi. Selection for the Alibaba Global Leadership Academy, the internal programme tasked with globalising Alibaba’s business units, deepened that vantage. Her first book, Ecommerce Reimagined (World Scientific, 2022), remains the only practitioner account of China’s ecommerce ecosystem written from within Alibaba, examining how consumer-to-manufacturer models and AI-integrated logistics via Cainiao function inside the company. Her “Culture Fluid” framework addresses the parallel internal question: how to build the agility to compete across simultaneous cultural and technological shifts. The work connects the structural argument of the Org Chart of the Future to the human capability conditions that make any redesign executable. Without the second, the first remains an idea on a slide. Key speaking topics The Org Chart of the Future: AI-era team and role design AI adoption at organisational scale: from pilots to operating model The disappearing middle: agentic AI and management layers Future-proofing in an AI-driven economy China’s AI-integrated commerce ecosystem Culture Fluid: organisational agility across cultural and technological shifts Consumer-to-manufacturer (C2M) models and AI-integrated supply chains Ideal for CHROs, COOs, and transformation leads designing the operating model and workforce for an AI-augmented organisation Boards and executive committees confronting the structural implications of AI on management layers, headcount, and capability planning Chief Commercial Officers and heads of digital in retail, FMCG, luxury, and consumer brands looking at AI’s effect on platform commerce Leadership development programmes where AI adoption needs the perspective of someone who has worked inside an organisation operating at AI saturation Audience outcomes A structural model for redesigning teams and reporting lines when agentic AI absorbs the work middle management was paid to do Operating clarity on which AI use cases produce advantage and which produce vendor revenue A view of how China’s AI-integrated commerce platforms actually function, drawn from inside Alibaba, and what is genuinely replicable in Western markets A direct answer to the question of where human capability concentrates in an AI-driven organisation: judgement, taste, theory of mind, original problem definition A shared language, through the Culture Fluid model, for the human side of AI adoption

Why organisations work with Shivvy Jervis A forecaster who has worked through Microsoft, the United Nations, Salesforce, Lenovo and the UK Government’s digital division, briefing each on where digital, AI and neuroscience advances are heading next. A second specialism in applied neuroscience, covering drive, stress and persuasion, which gives her sessions a behavioural dimension most technology speakers cannot offer. A broadcaster’s craft built across CNN, Reuters and a Discovery Channel documentary, so she can hold a leadership audience for a keynote and run the full event around it. Recognition from Forbes (Trailblazer), Management Today (Champion of Change) and Britain’s Women of the Year, anchoring her credibility outside the speaker circuit. Sustained focus on human-centred technology rather than tool demos, which lands with audiences asking how to deploy AI without losing the workforce in the process. Biography highlights Founder of FutureScape 248, a social innovation and forecasting consultancy launched in 2017. Former CNN broadcast journalist; presenter of a two-part Discovery Channel documentary on the future of cities. Forecasting work conducted for Microsoft, the United Nations, Salesforce, Lenovo and the UK Government’s digital division. Named a Trailblazer by Forbes, one of Britain’s Women of the Year, and a Champion of Change by Management Today. Two long-running streaming video series on technology and innovation with a reported audience of 14 million. Recognised by the World Economic Forum and cited by CNN as one of the most trusted voices on technology. Biography Most boards now sit between two pressures on technology. There is a brief to “do something with AI” arriving from above, and a workforce asking what any of it means for their job. The reading they need is editorial, not vendor-led. That is the gap Shivvy Jervis works in. As founder of FutureScape 248, the forecasting consultancy she launched in 2017, she has briefed Microsoft, the United Nations, Salesforce, Lenovo and the UK Government’s digital division on what is plausible, what is hype, and what is close enough to commit capital to. The frame is consistently human-centred: not what the technology does, but what it changes about how people work, decide and buy. A second strand of her practice draws on applied neuroscience, covering drive, stress and persuasion at work. That gives her keynote a behavioural dimension that most technology speakers cannot match, and it lands with audiences who are wary of pure futurism. The output is editorial in tone, built from years as a broadcast journalist with CNN, Reuters and Discovery Channel. Her recognitions sit outside the bureau circuit, including Forbes Trailblazer, Britain’s Women of the Year, and Champion of Change from Management Today. The reason senior buyers commission her is more specific than awards. She translates the noise around AI and emerging tech into the small number of shifts a leadership team needs to act on. Key speaking topics Artificial intelligence and human-centred deployment Forecasting and emerging technology Digital transformation and the future of work Applied neuroscience for performance and decision-making Cybersecurity, privacy and data ethics Innovation strategy in regulated industries Ideal for Boards and executive teams setting AI and digital strategy CHROs and transformation leads handling workforce response to AI Innovation, digital and customer experience leadership Industry conferences seeking a forecaster who can also host Audience outcomes A clear read on which AI and emerging-tech shifts will affect the audience’s industry on a near-term horizon. A behavioural lens on adoption, covering how people respond to AI in their work and what that means for change plans. Specific examples from her work with Microsoft, the UN, Salesforce, Lenovo and UK Government, used as reference points rather than case studies. A vocabulary leaders can use internally to separate hype from substance in vendor and pilot decisions.

Why organisations work with Silvia Leal She advises the OECD’s Global Forum on Technology on immersive reality, which gives boards direct line of sight to how international policy thinking on emerging tech is being shaped. The IV Premio Nacional de Management 2024 places her among Spain’s most recognised authorities on technology-led management, not on technology in the abstract. She has run innovation and technology programmes at IE Business School and held commercial roles at SAP and Banco Santander, so she speaks to senior teams as someone who has had to operationalise the technology, not only describe it. Her broadcast work on RTVE’s “La Cuarta Revolucion” trained her to make AI, automation and the future of work intelligible to non-specialist audiences, which translates directly into mixed-seniority rooms. She works fluently in Spanish and English, with published books and a regular podcast that give clients a body of public material to brief from. Biography highlights PhD in Sociology; expert member of the OECD Global Forum on Technology. IV Premio Nacional de Management 2024, presented at DLA Piper Spain. Former Director of Innovation and Technology Programs, IE Business School. Prior commercial experience at SAP and in Banco Santander’s technology division. Creator and presenter of “La Cuarta Revolucion” on RTVE La 2, produced with Onza. Author of “Ingenio y pasion” (IE Business Publishing), “Y de repente llego el Metaverso” and “Tendencias: Claves para entender el futuro y construir el presente”. Inspire Award 2021 from the Spanish Artificial Intelligence Association for AI popularisation. Biography Most senior teams now have an AI strategy on paper. Far fewer have a shared language for what the technology can already do well, what it cannot, and which calls have to be made this year. That translation problem sits at the centre of Silvia Leal’s work. She holds a PhD in Sociology and sits on the OECD’s Global Forum on Technology, where she contributes to the working group on immersive reality. Before that she ran the Innovation and Technology Programs at IE Business School, after commercial roles at SAP and in Banco Santander’s technology division. The combination gives her a clear view of both the policy thinking and the operational reality. In Spain her authority is recognised formally. In 2024 she received the IV Premio Nacional de Management at a ceremony hosted by DLA Piper, and in 2021 she was given the Inspire Award by the Spanish Artificial Intelligence Association for her work on AI popularisation. Her public-facing record includes “La Cuarta Revolucion”, the seven-part RTVE series she created and presented on La 2, and the podcast “Tendencias con Silvia Leal”. Her books, including “Ingenio y pasion” in the IE Business Publishing collection and “Y de repente llego el Metaverso”, read as practical management texts rather than tech commentary. For boards and executive teams trying to make AI, the metaverse and digital transformation legible to their own organisation, that practical register is the point. Key speaking topics Artificial intelligence in the enterprise Digital transformation and innovation leadership The metaverse and immersive technology Future of work and workforce transformation Emerging technology policy and governance Cybersecurity as a leadership issue Ideal for Boards and executive committees setting AI and digital priorities. Chief Technology, Innovation and Transformation Officers translating strategy into operating decisions. CHROs and HR leaders preparing the workforce for AI-shaped roles. Industry associations and policy-facing events that need a credible bridge between European institutions and operating businesses. Audience outcomes A clearer read on which AI and immersive-tech capabilities are real today and which remain promise. Sharper questions for vendors, partners and internal teams when commissioning AI work. A practical framing of the metaverse and immersive reality as a business question, not a consumer trend. A more honest view of how AI is reshaping roles, skills and recruiting inside their own organisation.

Why organisations work with Sina Kahen He has shipped a regulated, complex technology product into a sceptical market. Commercialising Celito, named publicly as the UK’s first orthopaedic robot, gives him operator credibility that very few AI speakers carry. He runs a generative AI company today. VAICE, where he is co-founder and CEO, builds workplace productivity software, which means his views on enterprise AI come from active build decisions, not commentary. His book “The Promised Land of AI” gives leaders a usable strategic playbook for AI adoption, structured around use-case discovery, data readiness, and the build, buy or partner question that most boards stall on. He teaches AI strategy at Imperial College Business School, so the material is tested against MBA cohorts and senior executives every term, not assembled for the stage. He brings a working language for ethics, philosophy and human judgement in AI, drawing on his published philosophical work, without drifting into abstraction that leaves an operating team with nothing to do on Monday. Biography highlights MBA, Imperial College Business School; degree in Biomedical Sciences Guest Lecturer in AI, healthcare and corporate innovation, Imperial College Business School Co-founder and CEO, VAICE, building generative AI software for workplace productivity Former Innovation Business Manager at DeSoutter Medical; led commercialisation of Celito, publicly described as the UK’s first orthopaedic robot Author of “The Promised Land of AI: A Practical Guide to AI for Business” and “Brief Insights on Medical Robotics” Engagements and clients include Google, Amazon, BBC, O2, Shell, Imperial College, InterSystems, Juniper Networks, Ipsen Pharma and Novateur Ventures Biography Celito was the UK’s first orthopaedic robot. Sina Kahen, then Innovation Business Manager at DeSoutter Medical, was the person responsible for bringing it through commercialisation into operating theatres. That work, taking a regulated, high-stakes technology from concept into the hands of surgeons, is the experience he now applies to a different problem: enterprise adoption of generative AI. The current vehicle for that work is VAICE, a company he co-founded and runs as CEO, building generative AI software for workplace productivity. Around it sits his book “The Promised Land of AI: A Practical Guide to AI for Business”, a Guest Lectureship at Imperial College Business School, and engagements with organisations including Google, Amazon, BBC, O2, Shell, InterSystems and Ipsen Pharma. The argument running through all of it is operational. Most companies have proved AI can do something useful. The harder questions, which buyers are now ready to confront, are about strategy: which use cases actually compound, whether to build, buy or partner, how to make data and people ready, and how to govern decisions that cannot be fully explained. Kahen has trained as a Biomedical Scientist and holds an MBA from Imperial, which is one reason his framing of these questions feels closer to medicine than marketing: rigorous about evidence, blunt about what is not yet known. He is also the author of several books on Jewish philosophy, and that interest shows up in the AI work as a refusal to let the human and ethical questions float free of operating practice. Boards do not need another AI ethics policy. They need a way to make defensible AI decisions inside their existing governance, and to take their workforce with them. That is the territory Kahen occupies. Key speaking topics Generative AI strategy for enterprise AI adoption and operating performance AI in healthcare and life sciences Responsible AI and AI governance Build, buy or partner decisions in AI sourcing Innovation and intrapreneurship inside large organisations Philosophy, ethics and the human side of AI Ideal for Boards and executive committees commissioning enterprise-wide AI strategy CIOs, CTOs, Chief Data Officers and Chief AI Officers translating pilots into operating systems Healthcare and life sciences leadership confronting AI, robotics and regulated innovation Heads of Innovation and transformation leads structuring AI portfolios across business units Audience outcomes A working framework for moving AI from pilot into measurable operating performance A clearer view on when to build, buy or partner for AI capability Sharper questions to ask of internal teams and external vendors on data readiness, governance and use-case selection A practical position on AI ethics that holds up inside real operating decisions, not slide decks Language and reference points senior leaders can use to bring the rest of the organisation with them

Why organisations work with Sol Rashidi She has personally led AI and data deployments inside Estee Lauder, Merck, Sony Music, Royal Caribbean, and Amazon Web Services, so the advice is field-tested rather than theoretical. She wrote Your AI Survival Guide (Wiley, 2024), the practical deployment playbook that boards and CIOs have started to use as a reference text for moving past pilots. As Senior Fellow at Harvard Kennedy School’s Mossavar-Rahmani Center, she is shaping AI policy thinking at the level boards now have to engage with. She talks credibly to two audiences in the same room: technical leaders who need the architecture to be right, and executive teams who need the commercial and workforce implications spelled out. Her current role as Chief Strategy Officer for Data and AI at Cyera keeps her live inside the AI security and governance conversation that boards are being asked to own. Biography highlights Chief Strategy Officer for Data and AI at Cyera since April 2025. Senior Fellow 2025 to 2026 at Harvard Kennedy School’s Mossavar-Rahmani Center for Business and Government. Author of Your AI Survival Guide (Wiley, 2024), a Top 100 AI book of 2024. Former four-time Fortune 100 C-suite executive: Estee Lauder, Merck, Sony Music, Royal Caribbean. Division Head of Technology, Startups, North America at Amazon Web Services. Holds 10 patents in data and AI; named Forbes “AI Maverick of the 21st Century” and to multiple Top 100 AI Leaders and Top 50 Women in Tech lists. Biography Most enterprise AI programmes look identical from the outside and fail in different ways on the inside. The strategy decks are confident. The pilots run. Then the operating model, the data foundation, or the workforce conversation breaks the deployment before it scales. Sol Rashidi has spent a career on the operator side of that problem, and now advises the boards and executive teams who own it. She helped launch IBM Watson in 2011, then became the first Chief Data and AI Officer in a Fortune 500 company. Across the next decade she ran data, analytics, and AI organisations as a four-time C-suite executive at Estee Lauder, Merck, Sony Music, and Royal Caribbean, and led the Startups technology division for Amazon Web Services in North America. The result is a practitioner record measured in 30 to 200+ AI deployments inside large enterprises, not in conference panels. That record is now packaged in two formats. Your AI Survival Guide (Wiley, 2024) is the playbook for non-technical leaders running real deployments, structured around strategy, use case selection, design, implementation, and long-term operations. As Senior Fellow at Harvard Kennedy School’s Mossavar-Rahmani Center for Business and Government, she is developing an ontological framework for AI policy aimed at aligning government and business on what the technology actually is and how it should be governed. Her current operating role as Chief Strategy Officer for Data and AI at Cyera keeps her inside the AI security and governance debate that boards are now expected to lead. She holds 10 patents, has been named Forbes “AI Maverick of the 21st Century,” and has been recognised across multiple Top 100 AI and Top 50 Women in Tech rankings. The reason senior buyers keep coming back is simpler than the credentials: she has shipped this work, and she will tell a room what actually happens when you try. Key speaking topics Enterprise AI deployment and operating model AI governance, security, and responsible deployment Workforce redesign in the age of AI Data strategy and enterprise data readiness AI for boards and executive teams Post-AI organisational design Innovation discipline inside large enterprises Ideal for Boards and executive committees deciding how to own AI strategy and risk CDOs, CIOs, CTOs, and Chief AI Officers moving from pilots to enterprise deployment CHROs and transformation leads redesigning the workforce around AI capability CISOs and risk leaders building AI governance and security frameworks Audience outcomes A clearer view of where their AI programme actually sits on the path from pilot to enterprise deployment. A workable mental model for AI governance and security at board level, not a compliance checklist. A direct read on what the workforce conversation looks like once AI starts to land in operations. Specific deployment lessons drawn from named Fortune 100 environments, not abstract case studies. Confidence in deciding what to build, what to buy, and what to leave alone.

Why organisations work with Spencer Kelly Two decades inside the BBC’s flagship technology programme, Click, give him a working knowledge of frontier tech that very few keynote speakers can match, and a presenter’s instinct for what a general audience can absorb. He is one of the few speakers who is equally credible as a keynote on AI and emerging tech and as the host or moderator who runs the rest of the day, which reduces the number of people a conference organiser has to brief. A Cambridge Computer Science background, with an undergraduate dissertation on AI, means his explanations sit on actual technical understanding rather than on borrowed framing. He has interviewed the people audiences are most curious about, from Bill Gates and Steve Ballmer to James Cameron, Edward Snowden and Julian Assange, which gives his sessions named primary material instead of recycled commentary. BBC Radio 4’s Understand: Tech & AI and the technology segment on BBC Morning Live keep him in current weekly conversation with a non-specialist audience, which is the audience most leadership teams actually resemble. Biography highlights Presenter of BBC Click from January 2006 to its final episode in March 2025, the BBC’s longest-serving technology presenter. Host of BBC Radio 4’s Understand: Tech & AI, a 10-part series first broadcast in July 2023. Presents the technology segment on BBC Morning Live. Computer Science double first from Churchill College, Cambridge, with an undergraduate dissertation on artificial intelligence. Honorary Doctor of Technology, Coventry University. Named T3 Magazine Tech Personality of the Year in 2015. Biography BBC Click ran for 25 years on BBC World News and the BBC News Channel. Spencer Kelly presented it for nearly 19 of them, from January 2006 to its final episode in March 2025. That single fact carries more weight in a leadership audience than any speaker bio summary, because it means the person at the front of the room has been tracking, testing and explaining frontier technology to a global audience continuously across an entire technology cycle. The Cambridge Computer Science training matters here. His double first at Churchill College, with an undergraduate dissertation on artificial intelligence and genetic algorithms, is the reason his explanations of AI sit on actual technical foundations rather than on metaphors. He moves fluently between the engineering reality and the boardroom question, which is exactly what most senior audiences are trying to do when they sit down at a strategy day. Beyond Click, he hosts BBC Radio 4’s Understand: Tech & AI, the 10-part series launched in July 2023, and presents the technology segment on BBC Morning Live. He has interviewed Bill Gates, Steve Ballmer, James Cameron, Edward Snowden and Julian Assange. T3 Magazine named him Tech Personality of the Year in 2015. Coventry University awarded him an Honorary Doctor of Technology. For an event with leadership stakes, he is unusually flexible. He delivers the keynote on AI, automation and emerging technology when that is the brief, and he hosts, moderates or runs the awards when the day needs a presenter who can carry the room and stay on the subject. The same person does both jobs to BBC standard, which is rarer than most conference programmes assume. Key speaking topics Artificial intelligence in business Emerging technology and its commercial impact Automation and the future of work Quantum computing, blockchain and the metaverse Technology hosting, moderation and awards presenting Ideal for Boards and executive teams running an AI literacy or emerging tech briefing Conference organisers who need a single host across keynote, panel and awards CIO, CTO and digital transformation leaders running annual offsites Industry awards and sector summits that want a recognisable, technically credible host Audience outcomes A clearer picture of where AI and adjacent technologies are now, separated from the marketing layer. Specific named examples of how organisations are using emerging tech, drawn from his Click reporting. A working sense of which technologies sit in the next 18 months and which sit further out. The confidence to ask sharper questions of internal teams and external vendors.

Why organisations work with Stefan Hyttfors He translates AI, climate and geopolitical signals into the specific operating choices a board actually has to make, rather than leaving leaders with a trend deck. His thesis in Yoga for Leaders connects disruptive technology to human behaviour, which gives the room a usable language for the cultural side of transformation, not just the technology side. Two-time Swedish Speaker of the Year, with more than 1,000 engagements across 40+ countries, including IKEA, Microsoft, H&M, Spotify, Deloitte and AstraZeneca. A journalist’s instinct for narrative means complex foresight content lands with senior, mixed-discipline audiences without being diluted. Nordic register, low on hype, high on argument, which suits boards that have already heard the standard Silicon Valley futurism pitch and want something sharper. Biography highlights Author of Yoga for Leaders: How to manage self-disruption in a world of self-destruction, LID Publishing, 2016. Twice named Swedish Speaker of the Year by Talarforum. TEDx speaker, including “We don’t need jobs” (TEDxArendal) and “Can we really trust human intelligence?” (TEDxStockholm). Former photo journalist at Expressen and Photo Editor-in-Chief at a Swedish daily; trained economist. Co-founder of Swedish PR agency Wenderfalck. Client roster includes IKEA, Microsoft, Klarna, Spotify, H&M, Deloitte, AstraZeneca, Gartner, Ericsson, BMW, Toyota, Unilever, Nike, Skanska and E.ON. Biography Most organisations still treat foresight as a forecasting exercise. The default question is what is going to happen, and the default output is a slide of trends. The harder question, what kind of organisation can keep deciding well when the trend lines stop being reliable, is the one Stefan Hyttfors works on with leadership teams across Europe. His thesis is that disruption is misread when it is treated as a purely technological event. In Yoga for Leaders: How to manage self-disruption in a world of self-destruction, published by LID in 2016, he sets technology alongside human behaviour and argues that the binding constraint on adaptation is rarely the tool, it is the mind of the leader using it. That argument has carried into his current work on AI, climate, and geopolitical instability, where he frames the leadership task as composure under accelerating change rather than mastery of any single trend. The credibility sits on volume and range. More than a thousand keynotes across forty-plus countries, twice named Swedish Speaker of the Year by Talarforum, TEDx talks at Arendal and Stockholm, and a client list that runs from IKEA, H&M and Spotify to Microsoft, Deloitte and AstraZeneca. His training as a journalist and economist shows in how the material is built: trend data on one side, behavioural and cultural argument on the other, no filler in between. What buyers tend to single out is the tone. Hyttfors is sceptical of futurism that sells inevitability, and equally sceptical of leadership content that ignores the technology shift underneath. The talk lands as a working brief for the next twelve months, not a prediction about 2035. Key speaking topics Strategic foresight under accelerating change Artificial intelligence and the future of work Digital transformation and behavioural change Leadership in unstable conditions Sustainability and climate as strategic variables Disruptive technology and business model change Trust as a commercial differentiator Ideal for Board and ExCo offsites setting direction under AI, climate and geopolitical uncertainty CHRO and CPO audiences re-scoping workforce strategy around AI capability CSO and strategy leadership teams refreshing planning assumptions for the next cycle Industry conferences in financial services, technology, industrials and consumer where future-of-business framing anchors the programme Audience outcomes A working language for distinguishing signal from noise across AI, climate and geopolitical shifts A clearer view of where their own organisation is over-indexed on predictability and under-indexed on adaptive capacity A behavioural read on why transformation programmes stall, beyond the usual technology or governance explanations Specific prompts for the conversations the leadership team should be having internally in the next two quarters

Why organisations work with Stéphane J.G. Girod Co-author of Resetting Management (Kogan Page, 2021), shortlisted for the Business Book Awards 2022 in Change & Sustainability, with diagnostic tools tested against the agility journeys of LEGO, General Electric, LVMH and ING. Co-edited the Summer 2023 California Management Review special issue on business agility with Julian Birkinshaw of London Business School and Christiane Prange, placing him at the academic centre of how agility is studied and taught. Directs IMD’s Luxury 2050 initiative and the Reinventing Luxury Lab, with named C-suite client work at Richemont, La Prairie, Cartier, PUIG, Mazda and Telenor. His Harvard Business Review article “Restructure or Reconfigure?” (with Samina Karim of Northeastern) gives executives the working distinction that one in three reorganisations get wrong: when to change the underlying structure and when only to recombine units within it. Biography highlights Professor of Strategy and Organizational Innovation at IMD Business School, Lausanne. Co-author, Resetting Management: Thrive with Agility in the Age of Uncertainty (Kogan Page, 2021); shortlisted for the Business Book Awards 2022 in Change & Sustainability. Co-editor of the Summer 2023 California Management Review special issue on business agility, with Julian Birkinshaw and Christiane Prange. Forbes columnist on innovation and transformation in luxury industries. Research published in Harvard Business Review, Organization Science, Strategic Management Journal and Long Range Planning. DPhil in Strategic Management, Saïd Business School, University of Oxford; MBA, Aalto University; speaks seven languages. Forthcoming with Wiley: Purposeful Luxury, on positive-impact sustainability strategies in luxury industries. Member of the World Economic Forum’s Global Future Council on Entertainment and Lifestyle Economy, 2025 to 2026. Biography Most large organisations are not built for the speed at which their markets now change. Strategy cycles run on multi-year horizons. Org charts assume stable competitive advantage. Both premises are under sustained strain in consumer goods, banking, retail and luxury. Stéphane Girod has spent his academic career on the diagnostic question this raises: when planning fails, what replaces it? His book Resetting Management, co-authored with Martin Králik and shortlisted for the 2022 Business Book Awards in Change & Sustainability, sets out a framework for business agility tested against case studies of LEGO, General Electric, LVMH and ING. Agility, in his account, lives at three distinct levels: strategic, organisational, and leadership. Most companies confuse one for another. His base is IMD, where he is Professor of Strategy and Organizational Innovation, leads the Luxury 2050 initiative, and directs the Reinventing Luxury Lab. He works directly with executive teams at Richemont, La Prairie, Cartier, PUIG, Mazda and Telenor on strategy and transformation. His sectoral focus on luxury, retail and consumer goods places him close to the industries where the agility question has become most urgent, where consumer behaviour, digital channels and sustainability pressure are now moving faster than strategic planning can absorb. His research has appeared in Harvard Business Review, Organization Science, Strategic Management Journal and Long Range Planning. With Samina Karim of Northeastern University, his 2017 HBR article “Restructure or Reconfigure?” gave executives a working distinction between two organisational change strategies that produce very different financial results. He co-edited the Summer 2023 California Management Review special issue on business agility with Julian Birkinshaw of London Business School and Christiane Prange. Girod holds a DPhil from Saïd Business School, University of Oxford, and speaks seven languages. He writes a Forbes column on innovation and transformation in luxury industries. His forthcoming book with Wiley, Purposeful Luxury, addresses how luxury houses move sustainability from brand narrative into operating substance. Key speaking topics Business agility in established organisations Strategy under uncertainty Organisational design and reconfiguration Digital execution in large companies Innovation and disruption in the luxury sector Sustainability strategy in luxury and consumer goods Leading large-scale transformation Ideal for Executive teams in luxury, consumer goods, retail and banking facing structural disruption Chief strategy officers and transformation leads designing the next planning cycle Boards of luxury and premium brands navigating polarisation, sustainability pressure and shifts in the Chinese market C-suites running a major reorganisation who need to choose between restructuring and reconfiguring Audience outcomes A working distinction between strategic, organisational and leadership agility, with a diagnostic for which one their company needs first A test for whether the next reorganisation should be a restructure or a reconfiguration, and what each implies financially Specific examples of how LEGO, ING, LVMH and General Electric have succeeded and failed at agility, with the lessons that travel across sectors A sector-specific read on how luxury and consumer-goods incumbents are responding to digital channels, sustainability pressure and shifts in the Chinese market

Why organisations work with Steven van Belleghem His Diamond in the Rough framework addresses a specific, documented paradox: Bain research shows 80% of CEOs consider their company customer-centric; only 8% of customers agree. Van Belleghem gives executive teams a precise diagnosis for this failure and a structured path out of it, not a motivation to try harder. His six books spanning the shift from social commerce (The Conversation Manager) through AI’s impact on customer relationships (Customers the Day After Tomorrow) to the execution problem (A Diamond in the Rough) mean audiences arrive with context. The keynote becomes a working session rather than a first exposure. His investor position in Hello Customer, an AI-driven customer experience platform, means his claims about AI and CX come from operational skin in the game, not conference-circuit commentary. He makes AI relevant to commercial and marketing leaders without requiring a technology background, situating AI investment specifically in terms of what it does to customer expectations and competitive differentiation. His thinking has been tested in front of organisations where customer experience is not an internal initiative but a revenue-critical priority: Disney, Mastercard, Heineken, Rabobank, Airbus and Salesforce are among his documented client base. Biography highlights Adjunct Professor of Marketing at Vlerick Business School; guest lecturer at London Business School Author of six international bestselling books on customer experience, including When Digital Becomes Human, Customers the Day After Tomorrow, The Offer You Can’t Refuse, and A Diamond in the Rough: over 150,000 copies sold in seven languages A Diamond in the Rough featured by Forbes as the #1 pick in its Top 10 must-read business books for 2024 Co-founder of Nexxworks, a global innovation and inspiration agency, and Snackbytes, a creative content agency Investor in Hello Customer (AI-driven CX platform) and iO Digital Board director of Plan International Belgium Clients include Disney, Mastercard, Heineken, Booking.com, Rabobank, Airbus, Salesforce and Google; regular keynote speaker at Oslo Business Forum Biography Research by Bain puts a number on one of the most persistent problems in commercial strategy: 80% of CEOs describe their company as customer-centric; only 8% of customers agree. Steven van Belleghem has spent twenty years studying that gap: why it exists, why it persists despite genuine investment, and what it actually takes to close it. His six books trace the problem across different phases of digital change. The Conversation Manager addressed the shift toward social and conversational commerce. When Digital Becomes Human made the case that automation, done right, creates more space for meaningful human contact, not less. Customers the Day After Tomorrow mapped how AI would reshape customer expectations before most organisations had an AI strategy to speak of. A Diamond in the Rough, recommended by Forbes as the #1 business book of 2024, takes the execution problem head-on: over 100 concrete actions for organisations that have the ambition but are stuck at the intention stage. Van Belleghem is Adjunct Professor of Marketing at Vlerick Business School and a guest lecturer at London Business School. He co-founded Nexxworks, an inspiration agency that runs global innovation tours for executive teams, and is an active investor in Hello Customer, an AI-driven customer experience platform. These are not decorative credentials, they place his arguments in direct contact with the operational realities he describes. His work is directly relevant to organisations facing a specific commercial pressure: AI is accelerating the baseline of what customers expect, and the companies that win on experience do so through culture and execution discipline, not technology spend alone. That argument has been made in front of audiences at Oslo Business Forum and tested with client organisations including Disney, Mastercard, Heineken, Rabobank, Airbus and Salesforce. Key speaking topics Customer experience strategy and execution Customer-centric culture and organisational behaviour AI and the future of customer relationships Digital transformation and competitive baseline The gap between CX ambition and CX delivery Long-term customer value and loyalty strategy Human experience in an automated world Ideal for Chief Marketing Officers and Chief Customer Officers leading experience transformation Commercial leadership teams where customer retention and loyalty are revenue-critical Executive and board-level audiences shaping digital and AI investment strategy Organisations that have invested in CX programmes and are not seeing the returns they expected Audience outcomes A specific framework for diagnosing the gap between customer-centric intention and customer-felt reality Clearer understanding of how AI is raising the competitive baseline for customer expectations – and what that means for strategy now Concrete, actionable steps for embedding customer culture at an organisational level, beyond the leadership team A reframe of digital investment: technology as a means to better human relationships, not a substitute for them A shared language for leadership teams to discuss CX execution failure without attributing it to effort or intent

Why organisations work with Sue Black A sitting computer science professor who has also run a social enterprise that retrains women into tech roles at scale, so the talent argument is grounded in operational evidence, not advocacy. Author of the Saving Bletchley Park campaign and book, a working case study in using social media to mobilise public, political and corporate support around a single goal. Founded BCSWomen in 2001 and TechUPWomen in 2019, giving her two decades of named programmes to draw on when discussing pipeline, retention, and reskilling. OBE for services to technology, FBCS CITP, FRSA; the credentials boards expect when commissioning a technology keynote, without the corporate-speaker generic register. Bridges technical authority and lived experience. Left school at 16, returned through adult education to a PhD in software engineering, which gives the talent and inclusion argument personal weight that lands with mixed audiences. Biography highlights Professor of Computer Science and Technology Evangelist, Durham University. OBE for services to technology, 2016 New Year Honours. Founder, BCSWomen (2001), the UK’s first online network for women in technology. Founder, #techmums (2013) and TechUPWomen (2019), retraining women into tech careers. Author, Saving Bletchley Park (Unbound, 2015), Amazon UK bestseller and record-setting Unbound crowdfund. First recipient of the BCS John Ivinson medal; Lovie Awards Lifetime Achievement winner, 2018. Biography The technology talent gap is not principally a recruitment problem. It is a pipeline problem, an inclusion problem and a retraining problem, and most organisations are not structured to address any of the three. Sue Black has spent twenty-five years building the practical answers in public, on national platforms, and inside the British computer science establishment. She is Professor of Computer Science and Technology Evangelist at Durham University, where her academic work sits alongside the operational delivery of TechUPWomen, the retraining programme she founded in 2019. TechUPWomen reports nearly 600 women retrained into technology careers with an average salary uplift of around GBP 6,000, a rare instance of a tech-inclusion initiative reporting measurable economic outcomes for participants. Her track record on mobilisation is equally specific. Between 2008 and 2011 she led the Saving Bletchley Park campaign, which used early social media to recruit politicians, journalists and corporate sponsors behind the restoration of the WWII codebreaking site. Her account of the campaign, Saving Bletchley Park, became the fastest-funded title on Unbound and an Amazon UK bestseller. She founded BCSWomen in 2001, served as its chair until 2008, and was the first recipient of the BCS John Ivinson medal. She holds an OBE for services to technology, is a Fellow of the British Computer Society and Chartered IT Professional, and a Fellow of the Royal Society of Arts. The 2018 Lovie Awards recognised her career with a Lifetime Achievement award, and she has been invited to address the United Nations on women’s rights twice. The credentials are unusual in combination: a sitting academic chair, a national campaigning record, and two operational social enterprises with named outputs. Key speaking topics Women in technology and the future tech workforce Digital skills and reskilling at scale Diversity and inclusion in computer science Social media as a tool for organisational and public campaigns The history and legacy of Bletchley Park Future of technology and digital transformation Personal reinvention and adult learning into tech careers Ideal for CHROs and heads of talent rebuilding the technology pipeline beyond traditional graduate channels Technology and digital transformation leaders accountable for diversity, retention and reskilling targets DEI and ERG sponsors who need an evidenced voice on women in tech rather than a motivational one Conferences in technology, financial services and public sector seeking a senior keynote with academic and operational credibility Audience outcomes A clearer view of what works in retraining women into technology roles, drawn from named programmes with reported outcomes A grounded picture of the UK technology pipeline and where corporate intervention has measurable effect A working example, Bletchley Park, of how a small team can mobilise public and corporate support around a single objective using digital channels Personal credibility for the reskilling case: an academic who reached a chair through adult education herself Confidence to challenge the standard “women in tech” narrative with evidence rather than aspiration

Why organisations work with Susi O’Neill She translates frontier technology into language non-technical executives can act on, drawing on years running global brand content for Kaspersky, the world’s largest privately owned cybersecurity firm. Her practice is built around the adoption gap, not the technology itself, which is why she resonates with leaders whose AI rollouts have stalled at proof-of-concept. She brings a builder’s track record in tech storytelling, including the Platinum MarCom Award winning Insight Story podcast for Kaspersky and Editor-in-Chief roles on Secure Futures magazine and the Tomorrow Unlocked channel. Through EVA and her Rethinking the Hype Cycle newsletter, she works with leaders on inclusive AI adoption, including the lag in women’s engagement with AI tools and what closing it changes about who benefits from the technology. Biography highlights Founder and Executive Director of EVA, a London-based technology and communications consultancy. Former Head of B2B Brand Content (Global) at Kaspersky. Editor-in-Chief of Kaspersky’s Secure Futures magazine and Tomorrow Unlocked cyberculture channel. Creator and host of the Platinum MarCom Award winning Insight Story podcast. Named in Pepper Content’s Top 50 Global Women in Content 2023. Author of the Rethinking the Hype Cycle newsletter on AI and frontier technology adoption. Biography The hard part of AI is rarely the model. It is the distance between an executive sponsor and the team being asked to use a new tool by Friday. O’Neill has spent her career working that distance, first inside one of the world’s largest cybersecurity firms, now from the outside through her consultancy EVA. At Kaspersky, she ran global B2B brand content and edited Secure Futures, the company’s business-leader magazine, alongside the Tomorrow Unlocked cyberculture channel. She commissioned and hosted Insight Story, a podcast unpacking tech trends for executives that won a Platinum MarCom Award in 2023. The work taught her how senior buyers actually absorb information about complex technology, and where the standard tech-marketing playbook fails them. EVA, the practice she founded next, takes that experience into client work on AI strategy, responsible technology and adoption. Her newsletter Rethinking the Hype Cycle puts the same question to a wider audience: what does a serious organisation do once the AI announcement is out and the cultural work begins. She also writes and speaks on inclusive adoption, including the documented lag in women’s use of generative AI tools and what it costs organisations that ignore it. Earlier brand-content programmes for EY, GSK and Unilever, and a recognition in Pepper Content’s Top 50 Global Women in Content, sit behind that current work. The throughline is consistent. Technology only changes a business when the people inside it are willing to use it, and most organisations are still under-investing in the communications and trust work that makes that happen. Key speaking topics AI adoption and the hype cycle Responsible and trusted technology Frontier and emerging technologies for business Inclusive AI and women in technology Tech communications and thought leadership Cybersecurity culture and digital trust Ideal for CIO, CTO and Chief Digital Officer audiences whose AI programmes have stalled in pilot. CMO, communications and brand leaders building tech credibility with non-technical buyers. Boards and executive teams setting AI governance and responsible-use principles. Diversity, talent and L&D leaders working on inclusive AI capability across the workforce. Audience outcomes A clearer reading of where their organisation actually sits on the AI hype cycle, and which moves are worth making next. A practical sense of how to bring sceptical or hesitant employees with them, instead of around them. Specific examples of how serious organisations are translating frontier tech into adoption, not just announcements. A sharper view of inclusive AI as a capability question, including who is using these tools and who is being left behind.

Why organisations work with Tawfik Jelassi He has run digital transformation from three vantage points most speakers only write about: as an IMD professor teaching the OWP programme, as a national minister responsible for ICT policy, and as the UNESCO executive overseeing the global agenda on information and knowledge societies. His textbook Strategies for e-Business, now in its fourth edition with Springer, is used in business schools worldwide, which means his frameworks on value creation and digital business models are not improvised for the stage, they are stress-tested in classrooms. The policy lens is hard to replicate. On questions of AI governance, disinformation, platform regulation and digital inequality, he speaks from inside the UN system, not as an outside commentator. His case-writing record, recognised repeatedly by the European Foundation for Management Development, the Society for Information Management and the Case Centre, produces sessions anchored in named companies and decisions rather than abstractions. He moves credibly across corporate, government and multilateral audiences, which is what most digital and AI briefs now require when the room includes a regulator or a chief of staff. Biography highlights Professor of Strategy and Technology Management at IMD Business School; Co-Director of IMD’s flagship Orchestrating Winning Performance programme UNESCO Assistant Director-General for Communication and Information, 2021 to 2025 Former Minister of Higher Education, Scientific Research and ICT in Tunisia’s Jomaa government, 2014 to 2015 PhD in Information Systems, New York University (Stern); former faculty at INSEAD and Indiana University (Kelley); former Dean of the Business School at École des Ponts ParisTech Co-author of Strategies for e-Business, Springer, fourth edition Multiple case-writing awards from EFMD, SIM and the Case Centre; two Tunisian national decorations for service in education and science Biography Digital transformation is no longer a technology programme. It is a choice about the business model, the regulator’s next move, and the kind of society an organisation wants to operate in. Tawfik Jelassi’s authority comes from having run that choice at three levels at which most leaders only experience one. He teaches it at IMD as Professor of Strategy and Technology Management and Co-Director of Orchestrating Winning Performance, the institute’s largest executive programme. Before IMD, he spent thirteen years as Dean of the Business School at École des Ponts ParisTech, with earlier faculty posts at INSEAD and Indiana University’s Kelley School, and a PhD in Information Systems from NYU Stern. His case writing on digital business and technology management has been recognised repeatedly by the European Foundation for Management Development, the Society for Information Management and the Case Centre. The co-authored Springer textbook Strategies for e-Business is in its fourth edition. The second stream is policy. Jelassi served as Minister of Higher Education, Scientific Research and ICT in Tunisia’s post-revolution government under Prime Minister Mehdi Jomaa. From 2021 to 2025 he was UNESCO’s Assistant Director-General for Communication and Information, responsible for the organisation’s global programmes on freedom of expression, digital transformation, AI governance, information integrity and ICT in education. Few academics working on digital strategy have held the pen on multilateral regulation of the platforms they teach about. That dual vantage point is the point of the work. Jelassi can tell a board how a generative AI deployment looks from the inside of a UN agency drafting rules for it, and tell a ministry how a platform chief executive reasons about compliance. For organisations whose strategy now runs through regulation, geopolitics and public trust as much as technology, that is an unusually useful seat at the table. Key speaking topics Digital business transformation and value creation AI governance and platform regulation Leadership in technology-driven organisations Information integrity, trust and freedom of expression Inclusive knowledge societies and the digital divide Public-private cooperation on technology policy Ideal for CEOs and executive committees setting direction on digital and AI strategy in regulated industries Boards and chairs working through the governance implications of AI, data and platform policy Government, multilateral and public-sector leadership teams shaping national digital agendas International conferences and cross-sector forums where business, policy and civil society share a room Audience outcomes A clearer read of how digital and AI strategy is being reshaped by policy and multilateral regulation in real time Practical frameworks for evaluating digital business models and value creation, drawn from the Springer textbook used in business schools worldwide Specific reference points from named corporate cases and from inside UN and ministerial decision-making A more confident vocabulary for discussing trust, information integrity and the social licence of technology in boardroom terms